ANNOUNCEMENT OF POSITION OPENING

Date of Notice for Tompkins Cortland PAA Members: March 13, 2024

Date of Notice for All Other Applicants: March 27, 2024

POSITION OFFERED: Director of Public Safety

EMPLOYMENT DATE: May 25, 2024 TERM OF EMPLOYMENT:

Renewable, Full-Time, 12-Months

JOB DESCRIPTION: Responsible to the Vice President of Student Affairs & Senior Diversity Officer for the development, implementation and management of the campus safety and law enforcement programs of the College; including the protection of persons and property on campus, safety and security planning for the campus and College satellite locations, compliance with applicable laws, rules and regulations, supervision of department peace officers and civilian staff, and acting as the primary liaison with local law enforcement agencies, courts and the County District Attorney’s Office.

This position is within the Professional Administrators Union. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

MINIMUM QUALIFICATIONS: Bachelor’s degree and a minimum of ten years of experience in the field of law enforcement, at least three years of which must have been in a supervisory capacity. Must be certified and maintain certification as a campus peace officer or police officer in New York State; New York State DCJS Supervisory certification and possess a valid New York State driver’s license. 

DESIRED QUALIFICATIONS: College law enforcement and college supervisory experience.

EXPECTED HIRING SALARY RANGE:  $81,023-$121,534  Salary subject to change pending outcome of Professional Administrators Association negotiations. Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous employer match to a 414 retirement plan, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with 16 holidays, 20 vacation and 12 sick days per year along with tuition assistance and ability of application to Public Service Loan Forgiveness (PSLF) in addition to other benefits offered by the College. Inquire for additional details.

Review of applicants to begin April 13, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. Enrollment is approximately 3,500 students. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer

ANNOUNCEMENT OF POSITION OPENING

Date of Notice for Tompkins Cortland PAA Members: March 13, 2024

Date of Notice for All Other Applicants: March 27, 2024

POSITION OFFERED: Executive Director of the Foundation

EMPLOYMENT DATE: ASAP TERM OF EMPLOYMENT:

Renewable, Full-Time, 12-Months

JOB DESCRIPTION: Leads fundraising and private philanthropy in support of the College and its students. Manages and facilitates the work of the TC3 Foundation Board operations and development in accordance with Board bylaws, applicable laws and regulations, and best practices. Manages and executes development operations including cultivating and soliciting individual donors, prospect research, researching and writing proposals and foundation grants, developing and managing campaigns, alumni outreach, and special events. Serves as the development officer for all private philanthropic activity of the College.

This position is within the Professional Administrators Union and reports to the President. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

MINIMUM QUALIFICATIONS: Bachelor’s degree and a minimum of five years of related experience, including direct responsibility for cultivation, stewardship and service of donors, customers or clients, and documented track record of success with achieving results and goals. Two years of supervisory experience.

DESIRED QUALIFICATIONS: Professional experience in higher education or non-profit organizations.

EXPECTED HIRING SALARY RANGE:  $72,778-$109,166  Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous employer match to a 414 retirement plan, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with 16 holidays, 20 vacation and 12 sick days per year along with tuition assistance in addition to other benefits offered by the College. Inquire for additional details.

Review of applicants to begin April 15, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. Enrollment is approximately 3,500 students. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer

ANNOUNCEMENT OF POSITION OPENING

Date of Notice for Tompkins Cortland PAA Members: April 11, 2024

Date of Notice for All Other Applicants: April 25, 2024

POSITION OFFERED: Director of Facilities

EMPLOYMENT DATE: ASAP TERM OF EMPLOYMENT:

Renewable, Full-Time, 12-Months

JOB DESCRIPTION: The Director of Facilities (DOF) reports to the Vice President of Finance and Administration (VPFA) and is responsible for providing general administration, supervision, and professional direction for College and Affiliated Enterprise facilities and property management functions, including capital planning, space administration, utilities management, facilities maintenance, sustainability, new capital construction and renovations, landscape, and other physical plant maintenance services. The DOF assists the VP in the formulation of campus policies and confidential contract discussions related to property management and capital projects.

This position is within the Professional Administrators Union. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

MINIMUM QUALIFICATIONS: Bachelor's degree in Facilities Management, Facilities Engineering, Project Management, Business Management, Construction Management, or related field. Eight (8) to ten (10) years of progressively responsible work experience in facility/physical plant management, of which at least three (3) years within a supervisory capacity. Working knowledge of principles and practices of project management. Knowledge of general maintenance methods, operating requirements, and safety precautions related to facilities management. Knowledge of State, federal, and environmental regulations. Ability to independently coordinate efforts involving several departments. Exceptional oral and written communication skills. Strong planning and organizational skills. Demonstrated problem-solving ability, using good judgment, critical decision-making, and strong negotiation skills. Extensive experience in facilities maintenance or equivalent related functions.

DESIRED QUALIFICATIONS: Knowledge of budgeting, financial management, and procurement bidding processes, preferably in a public organization. Proven expertise in project management and process re-engineering. Significant experience managing projects, including large projects of up to two years duration.

EXPECTED HIRING SALARY RANGE:  $81,023-$121,534  Salary subject to change pending outcome of Professional Administrators Association negotiations. Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous employer match to a 414 retirement plan, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with 16 holidays, 20 vacation and 12 sick days per year along with tuition assistance and ability of application to Public Service Loan Forgiveness (PSLF) in addition to other benefits offered by the College. Inquire for additional details.

Review of applicants to begin May 13, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. Enrollment is approximately 3,500 students. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer

JOIN OUR TEAM! Hanes Supply, Inc. is a well-established full -line industrial manufacturer of slings and contractor supplier specializing in lifting solutions. Hanes Supply offers a comprehensive and diverse product line to its customers including: rigging, fall protection, power tools, fasteners, hand tools, construction and safety equipment. Headquartered in Buffalo, NY, Hanes Supply has six other branches in the United States.

Position Summary :* Drives a truck or other vehicle over established routes or within an established territory to deliver goods. May be required to load and unload vehicle. **

Essential Duties and Responsibilities :

• Observes all safety procedures, rules and regulations, and instruction in performance of job duties.
• Obey traffic laws and follow established traffic and transportation procedures.
• Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
• Report any mechanical problems encountered with vehicles.
• Present bills and receipts and collect payments for goods delivered or loaded.
• Load and unload trucks, vans, or automobiles.
• Verify the contents of inventory loads against shipping papers.
• Turn in receipts and money received from deliveries.
• Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.
• Read maps and follow written or verbal geographic directions.
• Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios.
• Pulls orders and transfers with 100% accuracy.

Knowledge, Skills and Abilities :

• Must have working knowledge of road safety procedures for vehicle operation.
• Must have prior experience with operating vehicles or material-moving equipment.
• Must have a valid, un-expired driver’s license.

Level of Education and Experience:

• Must have a high school diploma or equivalency; prefer six months experience working in a warehouse environment.

Physical Demands: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Frequency

• Constant: driving a forklift, lifting <25 lbs., carrying <25 lbs., seeing and hearing
• Frequent: sitting, walking, lifting 25 to 50 lbs., carrying 25 to 50 lbs., pushing, pulling, bending and twisting at the waist, kneeling, squatting and crouching, handling and grasping
• Occasional: standing, lifting .50 lbs., carrying >50 lbs., climbing stairs, reaching above shoulder, repetitive hand and arm movement, talking

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• While performing the duties of this job, the employee frequently works in outside weather conditions and is exposed to wet and/or humid conditions and fumes.
• The noise level in the work environment is usually quiet while in the office, or light to moderately loud when out in the field driving.
• Drivers are likely to drive on motorways for long periods of time.
• Drivers are expected to work in all weather conditions including snow and icy conditions therefore they need to be alert and careful at all times.

We offer a comprehensive benefits package including Medical, Dental, Vision, FSA, HRA, Life Insurance, Disability, PTO, 401k, Holidays, and much more.

Successful passing of a pre-employment drug, alcohol and physical screening test is required as a condition of employment. We reserve the option to do a reference and/or background check.

Positions are available in person only; No remote work is available at this time.

The actual compensation is determined by experience and other factors of the law.

*Consideration will not be given to any responses that do not include a resume.

Hanes Supply Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ANNOUNCEMENT OF POSITION OPENING

Date of Notice for Tompkins Cortland Faculty Association Members:  March 4, 2024

Date of Notice for All Other Applicants:  March 18, 2024

POSITION OFFERED: Sociology & Anthropology Faculty

EMPLOYMENT DATE: August 2024 TERM OF EMPLOYMENT:

Renewable, Full-Time, 10-months

JOB DESCRIPTION: Tompkins Cortland Community College seeks a dynamic and engaging full-time tenure track faculty member with a focus on student success and retention. Position includes 15 credits per semester in Sociology and Anthropology courses. These credits may involve teaching face-to-face, remote, day, evening, online, hybrid, and HyFlex courses. Courses will include introductory sociology and cultural anthropology and the opportunity to teach and develop additional courses that address stratification and inequality and/or a global perspective. The successful candidate will collaborate with colleagues to maintain, develop, and update course curricula and work on and possibly lead initiatives for future development. Other activities will include student advising, serving on college committees, holding office hours, and outcomes assessment. This position is within the Faculty Association Union. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

Tompkins Cortland Community College’s Strategic Equity, Diversity, Justice, and Inclusion Plan works to increase the representation of historically underrepresented faculty across our campus. This work aligns with the College’s mission of serving our community by meeting educational needs and creating an environment for student success. In addition, it prepares our students and ourselves for citizenship in a global society. We value diversity in all of its contexts, including strengths, perspectives, and people.  Our commitment to our Strategic  Equity, Diversity, Justice, and Inclusion plan helps us work to ensure that our faculty are representative of our student body.

QUALIFICATIONS:

• Master’s Degree in Sociology, Anthropology, or other related field with at least 18 graduate credits in Sociology and/or Anthropology. 
• Teaching experience in a postsecondary accredited institution required, and community college experience is preferred.
• Experience teaching either introductory sociology or cultural anthropology at the college level with a preference for experience teaching both.
• Experience creating a student-centered, active learning environment in the classroom and/or in the online environment. 
• Demonstrated ability to use modern instructional technology.
• Experience advising college-level students preferred.
• This position requires the ability to work supportively in a culturally diverse environment of students, faculty, staff, and the community. Candidates who have demonstrated a commitment to working with multi-lingual learners and historically under-served students and/or communities through teaching, mentoring, or administration are especially encouraged to apply. Candidates with a demonstrated ability to incorporate an intersectional framework into teaching and student engagement are encouraged to identify those experiences in the application materials.

EXPECTED HIRING SALARY RANGE:  $51,233-$76,853  Salary subject to change pending outcome of Faculty Association negotiations. Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous matches to 414H, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with holidays and sick days along with tuition assistance and ability of application to Public Service Loan Forgiveness (PSLF) in addition to other benefits offered by the College. Inquire for additional details.

Review of applicants to begin April 4, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. Enrollment is approximately 3,500 students. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer

ANNOUNCEMENT OF POSITION OPENING

Date of Notice for Tompkins Cortland Faculty Association Members:  March 4, 2024

Date of Notice for All Other Applicants:  March 18, 2024

POSITION OFFERED: Psychology Faculty

EMPLOYMENT DATE: August 2024 TERM OF EMPLOYMENT:

Renewable, Full-Time, 10-months

JOB DESCRIPTION: Tompkins Cortland Community College seeks a dynamic and engaging full-time tenure track faculty member with a focus on student success and retention. Position includes 15 credits per semester in Psychology courses. These credits may involve teaching face-to-face, remote, day, evening, online, hybrid, and HyFlex courses. Courses will include introductory psychology as well as developmental psychology courses. The successful candidate will collaborate with colleagues to maintain, develop, and update course curricula and work on and possibly lead initiatives for future development. Other activities will include student advising, serving on college committees, holding office hours, and outcomes assessment. This position is within the Faculty Association Union. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

Tompkins Cortland Community College’s Strategic Equity, Diversity, Justice, and Inclusion Plan works to increase the representation of historically underrepresented faculty across our campus. This work aligns with the College’s mission of serving our community by meeting educational needs and creating an environment for student success. In addition, it prepares our students and ourselves for citizenship in a global society. We value diversity in all of its contexts, including strengths, perspectives, and people.  Our commitment to our Strategic  Equity, Diversity, Justice, and Inclusion plan helps us work to ensure that our faculty are representative of our student body.

QUALIFICATIONS:

• Master’s Degree in Psychology, or other related field with at least 18 graduate credits in Psychology. 
• Teaching experience in a postsecondary accredited institution required, and community college experience is preferred.
• Experience creating a student-centered, active learning environment in the classroom and/or in the online environment
• Demonstrated ability to use modern instructional technology.
• Experience advising college-level students preferred.
• This position requires the ability to work supportively in a culturally diverse environment of students, faculty, staff, and the community. Candidates who have demonstrated a commitment to working with multi-lingual learners and historically under-served students and/or communities through teaching, mentoring, or administration are especially encouraged to apply. Candidates with a demonstrated ability to incorporate an intersectional framework into teaching and student engagement are encouraged to identify those experiences in the application materials.

EXPECTED HIRING SALARY RANGE:  $51,233-$76,853  Salary subject to change pending outcome of Faculty Association negotiations. Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous matches to 414H, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with holidays and sick days along with tuition assistance and ability of application to Public Service Loan Forgiveness (PSLF) in addition to other benefits offered by the College. Inquire for additional details.

Review of applicants to begin April 4, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. Enrollment is approximately 3,500 students. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer

JOB DESCRIPTION  

JOB TITLE: Director of Marketing 

STATUS: Exempt  

DEPARTMENT: Customer Experience   

REPORTS TO: Chief Operating Officer 

FULL/PART-TIME: Full-time 

LOCATION: Syracuse/Holland Patent/Hybrid 

Salary Range: $92,500.00 To 135,000.00 Annually

OUR CULTURE:  

At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative.  

THE MISSION: 

To build long-term relationships 

SUMMARY ROLES/RESPONSIBILITIES:  

• Marketing Strategy – Strategic Marketing
  • Effectively develop and execute data-driven marketing strategy for growth that is aligned with the values and vision of Northland.
• Create alignment between company VTO/objectives and marketing goals. 
• Identify marketing gaps and develop solutions for improvement
• Messaging + Communication
  • Translate Northland's vision and values into compelling messaging for internal and external audiences.
  • Champion our brand voice, crafting compelling narratives and content that resonate with target audiences. Foster brand awareness, build loyalty, and position us as a market leader.
• Team Integration
  • Collaborate with Leadership to ensure marketing plays a central role in all company initiatives.
  • Integrate marketing efforts across all Northland functions.
  • Provide value to other roles through marketing efforts.
  • Develop workflows to ensure key inputs are gathered, stakeholder expectations are met and workload is balanced
• Leadership, Management, Accountability 
  • Leverage and develop strengths of individual team members to maximize the impact of the team
  • Provide mentorship and individual growth plans for team members
  • Elevate the marketing team to become a central role in all functions.

 JOB DUTIES: 

• Conducts market research, aligned with the Product Line Management team, to identify product development trends.
• Demand Generation: Architects impactful campaigns across Google Ads, Display, Retargeting, Paid Social, and more. Nurture leads, optimize for conversions, and refine our process for customer acquisition.
• Data-Driven Decisions: Dives deep into website and marketing analytics, wielding metrics like CTR, CPL, and CPA to refine strategies and ensure maximum ROI. Identifies trends, understand your audience, and fuels informed decision-making. 
• Brand Storytelling: Champions our brand voice, crafting compelling narratives and content that resonate with target audiences. Fosters brand awareness, build loyalty, and positions us as a market leader.
• Lead Management: Orchestrates every touchpoint in the lead journey, from initial outreach to handoff to sales. Leverages HubSpot, LinkedIn, and other platforms to personalize communications and elevate lead quality.
• Multi-Channel Marketing: Crafts and executes integrated marketing campaigns across diverse channels, including email automation, SEO, social media, and organic search. Optimizes each channel for maximum impact and reach.
• Product Marketing: Drives product adoption and revenue growth through strategic marketing initiatives for new products and services.
• Customer Retention and Upselling:  Fosters customer loyalty and drives upsell opportunities by implementing strategies that demonstrate the value of new products and services for existing clients' businesses.
• Event Marketing: Develops and executes a comprehensive event marketing strategy, including industry events, trade shows, demos, and webinars, to position Northland as a thought leader and showcase our innovative products.
• Team Leadership: Guides and inspires a team of marketing professionals, setting goals, providing direction, and fostering a collaborative environment. Builds a high-performing marketing machine to achieve ambitious growth goals.
• Data & Analytics Expert: Analyzes customer and prospect data, develops strategic campaigns, and translates insights into actionable plans. Measures progress, tracks KPIs, and demonstrates the value of marketing initiatives.
• Tech Savvy: Understands key marketing systems (CRM, automation platforms) and manages their technical aspects. Leverages technology to streamline processes, optimize workflows, and improve campaign performance.
• Strategic Thinker: Collaborates with leadership and product teams, translating business goals into tactical marketing plans. Champions new product launches and identifies go-to-market strategies to increase market share.

ATTRIBUTES  

• Leadership
  • Proven ability to develop and execute successful marketing strategies.
  • Strong communication and collaboration skills to bridge the gap between marketing, leadership, and frontline teams.
  • Passion for fostering a culture of growth and development for team members.
  • Effective delegation skills to empower and elevate the marketing team.
• Culture
  • Share a common outlook of building success through developing quality connections with our team members, customers, and community.
  • Understanding that the success of the organization comes as a result of the success of our team members
• Experience 
  • Strong working knowledge of marketing technologies (SEO, SEM, Google Analytics, etc.) with a proven track record of achieving success through these platforms. 
  • Understanding of the technology, services, and values that Northland offers to the communities we serve.
  • Strong written and verbal communication skills, with the ability to present effectively to diverse audiences. 
  • Ability to analyze marketing data and translate it into actionable insights for informed decision-making. 

MINIMUM JOB QUALIFICATIONS: 

• 10+ years of experience in marketing, with a proven track record of success in lead generation, brand building, and campaign management.
• Experience with marketing automation platforms, CRM systems (HubSpot preferred), and web analytics tools.
• Excellent written and verbal communication skills, Passion for brand storytelling and the ability to craft compelling narratives and content.
• Strong leadership and collaboration skills, with the ability to motivate and inspire a team.
• A meticulous and organized approach to work, with a focus on efficiency and results.
• Experience with managing marketing budgets and demonstrating ROI.
• Understanding of customer personas and journey mapping.
• Basic knowledge of HTML and design/creation tools (Adobe Creative Suite preferred).

PREFERRED JOB QUALIFICATIONS 

• Master’s degree in marketing or a related field
• Business to Business experience

PHYSICAL ACTIVITIES AND REQUIREMENTS: 

Ability to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

 ENVIRONMENTAL CONDITIONS: 

The employee is not substantially exposed to adverse environmental conditions. 

EMPLOYER'S DISCLAIMER: 

• All offers of employment are contingent on successful results from a background check. If the results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment.
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee holding this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office.
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
• We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

JOB TITLE:         Senior Service Technician              

STATUS:               Non-Exempt     

DEPARTMENT:     Operations 

REPORTS TO:      Network Operations Center Manager 

FULL/PART-TIME: Full-Time – Requires on-call hours 

LOCATION:           Syracuse/Hybrid 

SALARY RANGE: :$31.25 To $40.75 Hourly

OUR CULTURE:  

At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative. 

THE MISSION: 

To ensure that all Northland products and services are supported with the highest level of service. 

SUMMARY ROLES/RESPONSIBILITIES:  

• Configure, maintain and troubleshoot all Northland products and services. 
• Provide a great customer experience. 
• Support all internal departments. 

SERVICE TECHNICIAN JOB DUTIES: 

• Complete surveys for all products and services. 
• Manage relationships with all vendors and partners to troubleshoot, setup and configure customers networks. 
• Reserve telephone numbers from an available database and update workbooks. 
• Perform troubleshooting on all products and services. 
• Complete all administrative tasks as required per departmental guidelines. 
• Configure, troubleshoot, and maintain basic networking environments including Ethernet, TCP/IP, VLANs, DHCP and QoS, POE, Firewalls 
• Install and terminate various types of cabling and associated infrastructure. 
• Work with the technologies and/or platforms related to Northlands core network. 
• Schedule site visits with customer, internal departments, and coordination of MAC work with all pertinent parties (landlords, customers, contractors, internal)  
• Work with and assist customers with deploying software or applications needed to maintain Northland products and services, including operating systems, Windows, MS Office; computer support including PC’s, server hardware, configurations, and troubleshooting. 
• Work with provisioning department on coordinated service orders. 
• Assess customer needs to effectively recommend and provide the best solution.  
• Lead and manage P3-P4 level trouble tickets for all products, services, and third-party applications and triage P1-P2 level tickets with assistance.

SENIOR SERVICE TECHNICIAN JOB DUTIES 

• Includes all essential job duties above and below: 
• Training, assisting, and mentoring other team members. 
• Lead and manage complex and escalated trouble tickets for all products, services, and third-party applications including P1-P2 level tickets. 
• Build and enhance team member relationships by collaborating with all departments to address common issues, make recommendations and assist with facilitating a positive customer experience. 
• Assist with creating and updating internal resources such as knowledge base, SOPS, product manuals. 
• Acquire and maintain training and certifications as required. 

SUPERVISORY RESPONSIBILITIES: None  

MINIMUM JOB QUALIFICATIONS: 

• High school degree required, Experience with PC required and ability to work independently. 
• A valid driver’s license and transportation  
• Some data related background and ability to setup and troubleshoot networking issues related to VOIP issues. 
• Strong Customer service and communications skills  
• Good working knowledge of Category 3, 5, 5E and 6 voice/data wiring platforms, and industry color codes and standards.

PREFERRED JOB QUALIFICATIONS: 

• Associate degree with 1 –2 years of experience in telephone or electronics experience 
• Familiarity with firewalls and network equipment. 
• Familiarity with hosted phone systems and features   
• Understanding of data networks as applied to VOIP communications. 
• Understanding of voice transmission delivery methods and the types of service provided across copper, fiber, POTS, T1, T3, SIP, CAS, VOIP Transmission, analog transmission, digital transmission etc. 
• Familiarity with high-speed data, what it’s used for and how it’s delivered. 
• Certifications for A+, Network + and Security +

SCORECARD METRICS: 

• Meet the weekly capacity goals of the department. 
• Keep re-dispatched tickets to less than 20% of total dispatched tickets.

LICENSES/CERTIFICATIONS: 

A valid driver's license or ability to access transportation to attend work group and organization meetings is necessary. 

PHYSICAL ACTIVITIES AND REQUIREMENTS: 

• Ability to climb, kneel, crouch, reach, sit, stand, walk, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.  
• Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

EQUIPMENT AND MACHINES USED: 

• Ability to use to use voicemail, telephone, calculator, computer, printer, digital telephone, fax machine, cell phone 
• Ability to use the following software:  Microsoft Word, Excel, Outlook Express (E-Mail)  

ENVIRONMENTAL CONDITIONS: 

The employee is subject to the following inside and outside environmental conditions: adverse driving conditions, confined spaces, heights, and noise. 

EMPLOYER'S DISCLAIMER: 

• All offers of employment are contingent on successful results from a background check.  If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment.   
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. 
• This job description in no way states or implies that these are the only duties to be performed by the employee holding this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office. 
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. 
• We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.