BASIC FUNCTIONS AND RESPONSIBILITIES:

Assist the Tennis Professional with shop operations and court maintenance to maximize usage and revenue. Maintain a safe environment at the Shop. Rent bicycles and helmets to our guests by properly sizing and fitting for their bicycle ensuring their safety.

ESSENTIAL JOB FUNCTIONS:

•Record and coordinate all court and lesson reservations.
•Use a PC to process payment and implementation of data into a software program
•Responsible for all daily office procedures, such as answering the phone.
•Organize and run all social doubles mixers and events at the Tennis Courts when the Professional is not available.
•Fill-out guest voucher forms for all items purchased at the Shop.
•Operate the cash register to record all sales in the Shop.
•Operate the Ser-Ace golf cart in order to groom by sweeping and rolling the courts.
•Water the tennis courts as conditions demand.
•Apply calcium chloride to the court surface as conditions demand.
•Maintain a clean and orderly appearance of the interior of the Shop, Wheelworks Shop, the tennis courts, and the surrounding area.
•Fill water coolers on the tennis courts every day and empty trash cans on a daily basis.
•Recommend and sell merchandise in the shops.
•Communicate clearly and effectively with the Tennis Staff and other Mohonk service staff.
•Play tennis with guests as need arises.
•Operate Tennis Mate machine and/or tennis ball machine.
•Conduct regular inventory of beverages and other merchandise in the Shop and replenish as needed.
•Inventory and inspect merchandise as it is received.
•Maintain a cleanliness of the shop area; including: shop appearance, equipment, merchandise, and conduct routine maintenance of items such as bicycles, and other equipment.
•Complete sanitation protocols and record daily.
•Lead guests on a daily guided mountain bike ride up to 8 miles.
•Record guest usage of bicycles.
•Explain rules and regulations for using the bicycles in a clear manner.
•Familiarize self with all bike trails.
•Distribute and highlight suggested routes on Bicycle maps.
•Coordinate completion of bicycle assumption of risk form.
•Speak clearly to groups of 1-15 people.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Maintain safe and pleasant environment for the guests.
•Work in a manner that will not endanger self or others.
•Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
•Adhere to Mohonk Mountain House dress and grooming standards at all times.
•Demonstrate knowledge for the rules for playing Tennis, Disc Golf, Croquet, Lawn Bowling, Horseshoes, Volleyball, and Basketball.
•Demonstrate knowledge and appreciation of nature and the outdoors.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Identify safety hazards and inspect the work of others by sight, sound, and/or smell. Ensure hazards are corrected.
•Work other areas of Activities on a regular basis, such as: Boat Dock, Kids’ Club, Information Summerhouse, Tennis, Campfires, and special events.
•Work flexible or changing days and hours; including days, nights, weekends, holidays, and occasionally up to 14 hours per shift.
•Handle adversity, change or emergency situations calmly and with a level head.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate patience with children (age 2-17) as well as adults.
•Memorize a history tour of the grounds, trails, and story of Mohonk and the Smiley Family.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Carry a two-way portable radio and earpiece to communicate and provide immediate response to emergency situations
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to waist level and carry a distance of up to 75 feet with/ without assistance. Walk up to 7 miles per day.
•Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet.

QUALIFICATIONS:

•Experience or potential in a people-oriented job or potential for success in a people-oriented job preferred.
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•CPR/First Aid certification strongly preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.