POSITION SUMMARY: Meets customers on the service drive and determines requested and/or needed service for their vehicle. Completes assorted paperwork; routinely tracks customer's vehicle while in the service areas and follow-up with customer by telephone or via face-to-face interaction with the customer; follows all federal, state and local regulations regarding OSHA guidelines, safety requirements and consumer vehicle awareness and follows all state, federal and DMV laws and regulations and adheres to all company policies, procedures and ethical standards and established industry guidelines; answers all telephone inquiries of customers, vendors and co-workers; maintains pending repair order paperwork by using a standard filing system that is available for immediate reference and retrieval; safely drives vehicles on pre-established routes; physically, manually and auditory inspects vehicles and identifies any additional technical work that may be required, plus any defects, flaws, blemishes and damage either on the exterior or interior of the vehicle.
ESSENTIAL JOB FUNCTIONS:
1. Accurately completes all paperwork related to the service needs of the customer.
2. Quickly and professionally determines the primary requirement of the customer for their vehicle and the time required to complete the work.
3. Maintains a CSI/QCP rating at or better than region average or as defined by manager on a regular and consistent basis.
4. Routinely tracks customer's vehicle brought into the shop for service and follows-up with the customer by telephone or in person (if customer is waiting) on the status of their vehicle.
5. Follows all federal, state and local regulations regarding OSHA guidelines, safety requirements and consumer vehicle awareness. Obeys all state, federal and Department of Motor Vehicles laws and regulations, adheres to all Company policies, procedures and ethical standards and established industry guidelines.
6. Clearly and concisely answers telephone inquiries of customers, vendors and co-workers.
7. Continually organizes pending repair orders and other related paperwork in a standard filing system available for immediate reference and retrieval.
8. Safely drives vehicles on pre-established evaluation routes.
9. Physically, visually and auditory inspects vehicles, identifies any additional technical work required plus any defects, flaws, blemishes and damage either on the exterior or interior.

ALL CANDIDATES:
1. Pass observed and SAMHSA certified drug screen.
2. Present documents to certify eligibility to work.
3. Have work history verified as accurate.