Overview

ArchCare cares for people of all ages and faiths where they are most comfortable and best able to receive it – at home, in the community and in nursing homes. As the Continuing Care Community of the Archdiocese of New York, we see enhancing the lives of our elders and others who need extra help to stay healthy and live life to its fullest as more than just a job. To us, it’s a privilege and our calling.

Benefits/Perks:

· Includes accrued vacation days, sick days, and holidays.

· Participation in 403 (b)

· Voluntary Benefits: Short Term Disability, Life Insurance, Cancer Insurance, Pet Insurance

· Discounted memberships: Plum Benefits, NYSC Gym

· Pay for work-related eligible commuter expenses with pre-tax dollars

The Clinical Liaison will conduct on-site clinical assessments at area hospitals, providing rapid response to patient referrals from hospital case managers, physicians and managed care organizations, as well as conducting sales/marketing activities as directed.

Salary: $90,000/yr

Responsibilities

• Receive referral inquiry from providers, facilities, or any customer source and provide assessment service to referring providers.• Meet with patients and families to discuss the transfer process, anticipated admission experience, expected outcome and financial implications.• Determine the special needs of that patient (i.e. equipment, staff, medications) and create cost effective solutions.• Communicate transfer, admission, clinical and financial information to appropriate facility staff members. Ensure that the facility is prepared for the admission.• Obtain the necessary medical and financial information to complete the initial MDS, obtaining back-up documentation from the hospital as support.• Facilitate patient placement based on clinical services needed, bed availability, patient/family preference, geographic location, etc.• Assist facility staff with the completion of admission and pre-certification paperwork.• Manage relationship with referral sources and provide information regarding new, enhanced, or existing services and capabilities. Relays hospital feedback related to• Committed to working with residents and families to develop and implement strategies that promote person-centered care.• Uses patient-specific and center-specific communications tools to expertly convey ArchCare at Ferncliff's story to customer constituents.• Maintains a detailed working knowledge of the local market - including hospitals, managed care, specialty services and competitive data - and remains aware of any changes in these key market factors. Regularly meets with Admission's Director and Chief Clinical Officer to review.• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid).• Maintains a working knowledge of healthcare industry trends and legislative/regulatory issues and communicates this information on a consistent basis to referral sources and center staff.• Assists with managed care referral process.• Applies "5 Star" customer service approach in all aspects of job.• Actively supports ArchCare’s commitment to providing "5 Star" service on all quality objectives, with an emphasis on continual improvement.• Adheres to all company policies, procedures, and standards of conduct.• Reports to the appropriate managers any known or suspected violations of policy and procedures, regulations or standards of conduct.• Performs additional duties as assigned.

Qualifications

Formal Education: Bachelor's Degree

Experience: 10 or more years

License Requirements: New York State License in Registered Professional Nursing.

Skill Requirements

• Licensed Registered Nurse from an accredited school of nursing.
• Expert ability to assess patients for appropriate placement within a skilled nursing facility.
• Experience with time/territory key account management preferred.
• Expert ability at making effective presentations and public speaking.
• Expert ability to use the telephone as a sales tool, with an aptitude for translating phone contacts into service provider-customer business relationships.
• Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications.
• Working knowledge of healthcare reimbursement programs preferred.
• Excellent organizational skills essential.
• Ability to maintain confidentiality.
• Ability to work independently. Must be self-motivated and goal oriented.
• Strong written and verbal communication skills required.
• Ability to work flexible hours, as admission responsibilities may dictate.
• Ability to perform travel requirements of the position as indicated