BASE WAGE + SALES INCENTIVE PAY!  GREAT WORK SCHEDULE - 8:30AM TO 5:30PM, MONDAY THRU FRIDAY, and EVERY OTHER SATURDAY 9:00AM TO 1:00PM! 40-HOURS/WEEK WITH FULL-TIME BENEFITS!

JOB PURPOSE:

Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment. Support customer service by assisting new and existing customers that walk-in.

Responsibilities:

• Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.
• Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.
• Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
• Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
• Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with customers in a timely manner if necessary.
• Receive customer payments and maintain the cash drawer.
• Clearly explain and demonstrate equipment connectivity and functionality to customers.
• Verify the functionality of returned equipment.
• Meet ongoing sales training requirements.
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Clean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment.
• Store cleaning duties as assigned per location.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High school diploma or GED required.
• Basic typing, email and computer skills.
• Proficient at using technology including the internet and applications.
• Exceptional communication skills, both verbal and written.
• Ability to adapt and excel in a fast-paced work environment.
• Employees may be required to work rotating shifts.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Preferred Qualifications:

• Previous customer service/ sales experience in a retail environment preferred.

Work Environment:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs.
• The noise level in the work environment is moderate to loud.
• Employees may be required to stand in a retail environment for up to 8 hours a day.

Mental Demands:

• Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
• Proficiency in understanding problems and collaborating with others to find alternative solutions.
• Clearly articulate instructions and expectations.
• Skilled in focusing on the issue at hand without reacting emotionally.
• Ability to de-escalate conflicts effectively.
• Maintain availability and composure during periods of continuous, high interaction volume.
• Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.

ABOUT MIDCO:

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$1,500 hiring bonus! Base wage + monthly sales incentive for selling Midco internet, TV, and phone services! Are you a friendly, outgoing person who enjoys being rewarded for your success? Midco continues to grow and seeks a motivated seller! Paid training is provided. Enjoy great perks, including free internet and TV, a monthly auto allowance, flexible hours, and stellar benefits! Apply today!

JOB PURPOSE:

Drive residential sales opportunities through door-to-door sales efforts and networking throughout the community to provide individual consumers with basic services such as telephone, internet, and cable TV. Residential Sales Associates will also network with apartment managers, local builders, insurance agents and realtors to drive referrals and increase sales.

KEY FUNCTIONS: 

• Work targeted sales campaigns through door-to-door efforts and networking within the community to drive results.
• Identify individual customer’s current and potential product needs and make recommendations. Increase the customers understanding of Midco products and pricing options.
• Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, phone and in an effort to sell and upsell to new and existing customers by going door-to-door within territory.
• Accurately set up accounts for new customers, prepare work orders for installs, repairs, and other customer transactions.
• Maintain and update turf management plan without assistance, able to work independently.
• Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
• Apply a positive customer service attitude in interactions with all customer and establish positive rapport.
• Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
• Follow up with customers in a timely manner, if necessary.
• Be patient and understanding in all customer interactions.
• Dress in a professional manner to positively represent Midco’s image throughout the community.
• Clearly explain and demonstrate equipment connectivity and functionality.
• Travel to new and growing markets for sales campaigns.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Maintain regular attendance as required by your position.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner. 
• Support the mission, vision and values of Midco. 
• Collaborate effectively with internal and external customers to ensure exceptional service. 
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.  
• Remove obstacles for team members. Encourage creative solutions.    
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility. 
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.  
• Demonstrate business acumen by using data to drive decisions and actions. 
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.              
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind. 
• Actively follow Midco policies and procedures. 
• Perform other duties as assigned.  

EXPERIENCE AND EDUCATION:

• High school diploma or GED required. Some college preferred.
• Sales or related experience preferred, but not required.
• Possess knowledge of Microsoft Office Suite and the Internet.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Team members may be required to frequently reach, lift and/or carry loads of approximately 15lbs., such as laptop, literature, and office essentials.
• In-person visits to customers’ residences are frequent in the performance of this job. Specific abilities required include accessing a customer's home by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Employees may be required to be on feet walking up to or exceed 40 hours per week.
• Capability to comprehend and execute non-routine verbal and written instructions.
• Efficiently manage time to meet sales goals and follow up with customers.

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.