JOB PURPOSE:

The Business Inside Sales Representative partners with business owners to understand their technology needs and provide creative solutions to drive revenue growth. In this role, you will be responsible for develop relationships with new and existing business, drive sales, and provide the best customer experience possible.

KEY FUNCTIONS: 

• Manage a portfolio of accounts and develop new business opportunities through inbound-outbound calls, emails, and chats.
• Retain customers by understanding their concerns and develop solutions to maintain their business.
• Leverage multiple systems and tools to complete the sales process.
• Research client’s current and future technology needs to support business objectives and goals.
• Execute sales strategies and best practices to achieve revenue targets.
• Collaborate with cross-functional teams to ensure customer satisfaction by delivering qualified solutions that meets the client’s needs.
• Maintain accurate records of sales activities and customer interactions.
• Accurately complete sales order for fulfillment team for installations next steps.
• Stay up to date with industry trends and best practices.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION: 

• High school diploma or GED required.
• 1+ years of experience in inside sales or account management preferred.
• Proven track record of success providing excellent customer service.
• Excellent communication skills to collaborate with clients and other internal teams.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite is a plus.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• This is a role requires using technology and at a workstation for extended periods of time.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$20 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

This position can be located in, or within 30 miles of, Mitchell, Mount Vernon, Ethan, Alexandria, or Fulton, SD.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

Job Summary:

The Mail Center Payment Specialist ensures accurate and timely processing of customer payments and mail, supporting essential financial and operational workflows. It plays a critical part in maintaining data integrity, regulatory compliance, and customer satisfaction through precise remittance handling and account management. By supporting mail center operations and facilitating smooth communication, the role helps uphold the company’s commitment to efficiency and privacy.

Responsibilities:

• Day-to-day Mail Center operations include, but are not limited to remittance processing, account management, data entry, mail preparation, incoming and outgoing mail processing.
• Ensure customer payments and company mail are processed in an accurate and timely manner; and comply with NACHA regulations.
• Compile timely, comprehensive, and accurate reporting, as directed by management.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Perform all remittance processing, Check21 and ARC functions; accurately research, process and key customer payments, compile comprehensive and accurate documentation for daily deposit, and work with vendors to resolve issues.
• Complete accurate and detailed data entry of account information; process and record customer transactions according to company and departmental policies and procedures while accurately applying fees, credits, and adjustments to customer accounts.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications: 

• High School Diploma or GED required.
• Basic computer skills ability to operate payment processing equipment and follow essential tasks.

Preferred Qualifications: 

• 2 years of experience in remittance processing preferred.

Work Environment: 

• The noise level in the work environment is moderate.
• May be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Physical Demands: 

• May occasionally be required to reach with hands and arms, stoop, kneel, or crouch.
• The employee must occasionally lift and/or carry loads of up to 50 lbs. to transition boxes or other deliveries.
• May be required to remain in a seated position for extended periods. 
• Heavy keyboard/mouse usage required with repetitive movements. 

Mental Demands: 

• Keen attention to detail to process payment information and important materials.
• Work together in a team and independent setting to complete work.
• Critical thinking to solve non-routine tasks and problems.

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters. 

Work from home options after training. Free Midco internet and TV starting day 1! Bonus of $1,000-$1,500 per month for top performers! Opportunities for career progression! This position requires schedule availability from 8am-8pm, Monday-Friday.  

JOB PURPOSE:

Assist in the achievement of Midco revenue objectives through the sales of products and solutions in the Residential market.

KEY FUNCTIONS: 

• Service incoming and outbound calls from residential customers inquiring about Midco products and services.
• Identify the right products and services for customers through value based selling techniques.
• Sell and up sell Midco products and services to new and existing customers.
• Perform proactive outbound calling associated with sales and marketing campaigns.
• Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
• Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with leads and contacts in a timely fashion.
• Exceed organizational goals for revenue, upselling, and add-on selling.
• Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
• Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Actively participate in team efforts to support and establish exceptional customer experiences.
• Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
• Multi-task without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership
• Identify opportunities for improvement while creating and implementing viable solutions for customers.
• All employees are required to actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION: 

• High school diploma or GED required.
• Bachelors in Marketing or Business Administration preferred.
• At least 1 year of previous sales or relevant customer service/sales experience preferred.
• Ability to meet and exceed quota or goals.
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$20.50 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$20 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

This position can be located in, or within 30 miles of, Watertown, SD.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

JOB PURPOSE:

The Sr. Technical Facility Design Engineer is a critical role for building and maintaining Midco’s +200 technical facilities. This position will work closely with the technical facilities and key stakeholders to build out, maintain and operationally improve the facility infrastructure, and helps keep Midco as a leading internet service provider in the Midwest.

KEY FUNCTIONS:

• Creation, design, and management of technical facility white space which includes rack layout, hot/cold containment, network infrastructure, branch circuit distribution, power requirements, cable pathway, and projected build phases.
• Creation, design, and management of technical facility gray space which includes cooling systems, generators, transformers, switchgear, and uninterruptable power supplies, and projected build phases.
• Collaborate with internal stakeholders to deliver project design criteria and develop Basis of Design and ensure these requirements are met.
• Participate in development of technical facility requirements documentation.
• Research new designs, materials, and construction methods for technical facility building, electrical, and mechanical equipment and related components.
• Create, develop, and maintain technical facility infrastructure site documentation, including floor plans, and rack elevations.
• Review and evaluate RFI, RFP, and RFQ submittals.
• Assist in creating technical facility infrastructure standards.
• Travel to new and existing technical facilities for engineering analyses.
• Manage multiple concurrent projects and meet critical deadlines for project schedules.
• Participate in project coordination meetings, and clearly communicate any necessary or recommended updates to project scheduling.
• Ability to effectively troubleshoot site mechanical and electrical systems remotely.
• Ability to respond remotely to unplanned events without immediate supervision.
• Communicate clearly and regularly with the Technical Facilities Manager regarding any potential or outstanding problems or issues.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Work closely with the Network Operations Center (NOC) to ensure critical parameters are being monitored by the NOC.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• Bachelor’s degree in engineering or equivalent technical degree or experience required.
• Minimum of seven years’ experience in technical facilities or commercial building construction field required.
• Knowledge of Data Center or Critical environment electrical and mechanical Infrastructure preferred.
• Experience in Data Center Infrastructure / Building Management Software systems required.
• Experience in development of MOPs/SOPs for carrying out systems operations required.
• Ability to create, read, and comprehend blueprints and building documentation required.
• High level of understanding all aspects of building construction – specializing in electrical construction required.
• Applicable knowledge of NEC, OSHA, NFPA and other safety codes required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 84 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

Join our award-winning customer service team as a full-time Customer Experience Specialist.

¡Buscamos candidatos que hablen Español!

• Work-from-home positions available with all computer and phone equipment provided!
• Bilingual Spanish speaking differentials available.
• Living within a 60-mile radius of Vermillion and in the state of South Dakota required.
• Full time, 40 hours per week! Hiring for a variety of shifts starting mid-morning to late-afternoon and include evenings and weekends.
• 5%-15% shift differentials may be available.
• Paid training.
• Excellent benefits package including medical, dental, vision, PTO, and FREE Midco tv and internet, and more!

https://www.midco.com/careers/customer-service-jobs/ to learn about employment opportunities and apply today.

JOB PURPOSE:

This is your opportunity to be part of Midco – a leader in communications and technology!  As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.

Create meaningful connections with customers by delivering exceptional experiences. Build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. This role focuses on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty.

KEY FUNCTIONS:

• Connect with customers to provide solutions for product, service and billing inquiries.
• Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately.
• Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options.
• Utilize creative problem-solving skills to troubleshoot and address customer questions and concerns.
• Follow up with customers in a timely manner when necessary.
• Efficiently manage time and handle customer interactions, ensuring accurate responses and high customer satisfaction.
• Navigate multiple tools and systems to troubleshoot issues, find resolutions and seamlessly support customers.
• Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken, ensuring accurate records.
• Maintain strong knowledge of Midco products and services.
• Provide feedback and suggest improvements for internal and customer-facing tools and systems.
• Participate in training to develop and broaden skill sets and support customer demand.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain reliable and predictable attendance as required by the position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Make providing an exceptional customer experience a daily focus.
• Embrace the culture of empowerment to do the right thing for our customers.
• Effectively communicate and collaborate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision, values and ethos of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members and customers. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required.
• Customer service experience preferred.
• Basic typing, email and computer skills required.
• Proficient at using technology including the internet and applications.
• Exceptional communication skills, both verbal and written.
• Ability to adapt and excel in a fast-paced work environment.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Inbound and outbound call center environment, wearing a headset.
• Must remain at your workstation for long periods of time.
• Extremely time sensitive to meet customer demand.
• Heavy keyboard/mouse usage required with repetitive movements.
• Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
• Proficiency in understanding problems and collaborating with others to find alternative solutions.
• Clearly articulate instructions and expectations.
• Skilled in focusing on the issue at hand without reacting emotionally.
• Ability to de-escalate conflicts effectively.
• Maintain availability and composure during periods of continuous, high interaction volume.
• Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.
• May be required to work in excess of 40 hours per week

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.