JOB PURPOSE:

The Logistics Coordinator will play a crucial role in ensuring the efficient and accurate fulfillment of orders and the management of product returns. Working in a fast-paced and dynamic environment, this position is responsible for managing and coordinating the ticketing system for our warehouse operations. This role involves tracking and resolving logistics tickets, ensuring timely and efficient handling of all logistics-related issues.

KEY FUNCTIONS: 

• Develop, analyze and manage pick lists for the efficient movement of materials from the Central Distribution Warehouse.
• Utilize ERP to accurately process project orders, sales orders, transfers, and returns.
• Collaborate with internal customers to effectively utilize and manage inventory across the Midco footprint.
• Evaluate and identify opportunities to utilize alternates and substitutions for order fulfillment.
• Oversee inventory utilization at multiple remote locations to ensure compliance to optimal stock levels.
• Coordinate with Midco team members to ensure seamless and timely workflow.
• Implement process improvements to continually enhance operational efficiencies.
• Collaborate with warehousing operations to standardize and share best practices.
• Maintain accurate records of all tickets and resolutions.
• Coordinate efficient & cost-effective shipments and deliveries as required.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain reliable and predictable attendance as required by the position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Collaborate effectively with internal and external customers and vendors to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging your own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Execute the essential elements of company and departmental standards, policies and procedures while creating a positive work environment.
• Support the mission, vision and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION: 

• High school diploma or GED required.
• Three years of experience in coordinating fulfillment operations within a warehouse setting or equivalent experience required.
• Excellent communication and interpersonal skills required.
• Skilled in using Microsoft 365 Suite (Word, Excel, PowerPoint and other applications).

WORK ENVIRONMENT, PHYSICAL & MENTAL DEMANDS: 

• Ability to notice and correct errors, ensuring accuracy in all tasks.
• Capability to keep things orderly and manage multiple tasks efficiently.
• Aptitude for identifying issues and finding effective solutions.
• Proficient in conveying information clearly and effectively.
• Ability to work well in a team environment.
• Occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• May occasionally lift and/or carry loads up to 50 lbs. For loads heavier than 50 lbs, two or more people are required to lift.
• Required to stand or walk for the majority of the scheduled shift.
• May require outdoor work in all weather conditions.
• Occasionally works near moving mechanical parts and is exposed to risks such as electrical shock, vibration, paint, and various cleaning chemicals.
• Noise level ranges from moderate to loud.
• May be required to work more than 40 hours per week, including holidays, evenings, and weekends as business demands.
• May need to travel to additional sites to assist other teams based on company needs.

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters. 

Join our award-winning customer service team as a full-time Customer Experience Specialist.

¡Buscamos candidatos que hablen Español!

• Work-from-home positions available with all computer and phone equipment provided!
• Bilingual Spanish speaking differentials available.
• Living within a 60-mile radius of Vermillion and in the state of South Dakota required.
• Full time, 40 hours per week! Hiring for a variety of shifts starting mid-morning to late-afternoon and include evenings and weekends.
• 5%-15% shift differentials may be available.
• Paid training.
• Excellent benefits package including medical, dental, vision, PTO, and FREE Midco tv and internet, and more!

https://www.midco.com/careers/customer-service-jobs/ to learn about employment opportunities and apply today.

JOB PURPOSE:

This is your opportunity to be part of Midco – a leader in communications and technology!  As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.

Create meaningful connections with customers by delivering exceptional experiences. Build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. This role focuses on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty.

KEY FUNCTIONS:

• Connect with customers to provide solutions for product, service and billing inquiries.
• Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately.
• Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options.
• Utilize creative problem-solving skills to troubleshoot and address customer questions and concerns.
• Follow up with customers in a timely manner when necessary.
• Efficiently manage time and handle customer interactions, ensuring accurate responses and high customer satisfaction.
• Navigate multiple tools and systems to troubleshoot issues, find resolutions and seamlessly support customers.
• Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken, ensuring accurate records.
• Maintain strong knowledge of Midco products and services.
• Provide feedback and suggest improvements for internal and customer-facing tools and systems.
• Participate in training to develop and broaden skill sets and support customer demand.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain reliable and predictable attendance as required by the position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Make providing an exceptional customer experience a daily focus.
• Embrace the culture of empowerment to do the right thing for our customers.
• Effectively communicate and collaborate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision, values and ethos of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members and customers. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required.
• Customer service experience preferred.
• Basic typing, email and computer skills required.
• Proficient at using technology including the internet and applications.
• Exceptional communication skills, both verbal and written.
• Ability to adapt and excel in a fast-paced work environment.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Inbound and outbound call center environment, wearing a headset.
• Must remain at your workstation for long periods of time.
• Extremely time sensitive to meet customer demand.
• Heavy keyboard/mouse usage required with repetitive movements.
• Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
• Proficiency in understanding problems and collaborating with others to find alternative solutions.
• Clearly articulate instructions and expectations.
• Skilled in focusing on the issue at hand without reacting emotionally.
• Ability to de-escalate conflicts effectively.
• Maintain availability and composure during periods of continuous, high interaction volume.
• Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.
• May be required to work in excess of 40 hours per week

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$20 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

This position can be located in, or within 30 miles of, Mitchell, Mount Vernon, Ethan, Alexandria, or Fulton, SD.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$20.50 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$20 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

This position can be located in, or within 30 miles of, Watertown, SD.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.