About Helion

We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone.

Since Helion’s founding in 2013, we have raised over $1 billion from investors including Sam Altman, Mithril, Capricorn Investment Group, SoftBank, and Lightspeed. Our last prototype, Trenta, completed 10,000 high-powered pulses and reached plasma temperatures of 100 million degrees Celsius. Now we’re scaling operations for Polaris and building the world’s first fusion power plant.

It’s a pivotal time to join Helion and help solve real challenges that impact the future of clean energy. At Helion, we value urgency, rigor, ownership, and truth. Join us and push the boundaries of what’s possible — the world can’t wait.

What You Will Be Doing:

As a Customer Service Representative at Helion, you will be the frontline of our company, representing our mission and values while providing top-tier support to internal and external stakeholders. You will handle a variety of inquiries related to our services, products, scheduling, and company policies. Your ability to communicate clearly, resolve issues quickly, and provide a positive experience will directly impact our company reputation and customer loyalty.

This role is based onsite at our headquarters in Everett, WA, and reports to the Customer Support Manager.

You Will:

Respond promptly and professionally to customer inquiries via phone, email, and in-person

Resolve customer issues accurately and efficiently, escalating to the appropriate departments when necessary

Maintain detailed and accurate records of customer interactions, feedback, and transactions

Collaborate with cross-functional teams (Engineering, Operations, People Ops) to address concerns and follow up on requests

Assist with onboarding communications for new clients, employees, or partners

Support internal communications related to facilities, scheduling, and services

Monitor service quality and participate in process improvement discussions

Uphold Helion’s values and promote a customer-first approach at all times

Required Skills:

2+ years of experience in a customer service or client-facing role

Strong written and verbal communication skills

Proficiency with common customer service software tools (CRM systems, ticketing platforms, etc.)

Ability to multitask and prioritize under pressure in a fast-paced environment

Empathy, patience, and a strong sense of professionalism

High attention to detail and a proactive approach to problem-solving

Experience working in technical or scientific environments is a plus

Compensation

Total Compensation and Benefits

Helion's compensation package includes a competitively benchmarked wage, meaningful equity grants, and comprehensive benefits. Final compensation is determined through a holistic evaluation of your experience and qualifications, and our internal equity structure.

Benefits Include:

Medical, Dental, and Vision plans for employees and their families

31 Days of PTO (21 vacation days and 10 sick days)

10 Paid holidays, plus company-wide winter break

Up to 5% employer 401(k) match

Short-term disability, long-term disability, and life insurance

Paid parental leave (up to 16 weeks)

Annual wellness stipend

Inclusivity at Helion

We believe in hiring people, not checklists. You don’t have to meet every qualification to apply — if this job excites you and you feel you’d be a good fit, we encourage you to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. If selected for an interview, we will also ask if you require reasonable accommodation.

About Helion

We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone.

Since Helion's founding in 2013, we have raised over $1 billion from long-time investors such as Sam Altman, Mithril, and Capricorn Investment Group and new investors SoftBank and Lightspeed to propel us forward. Our last prototype, Trenta, completed 10,000 high-power pulses and reached plasma temperatures of 100 million degrees Celsius (9 keV). Now, we're turning up operations for Polaris, working towards delivering the world's first fusion power plant.

More than ever, it's a pivotal time to join us and have the opportunity to solve real challenges to create a better energy future. You will see first-hand how we value urgency, rigor, ownership, and hard truths, knowing it will take each to do what no one has before. Joining us, you will push the boundaries of what's possible and transform humanity for the better — because the world can't wait.

What You Will Be Doing:

As Helion’s Project Manager, you will report directly to the Director of Program Management and work closely with cross-functional engineering, finance, operations, and executive teams. You will lead end-to-end project planning and execution, ensuring timely delivery of complex initiatives critical to our fusion technology roadmap.

You will oversee multiple high-priority projects simultaneously, align stakeholders, monitor risks, manage timelines and budgets, and ensure key deliverables are met. Your ability to coordinate across technical and non-technical teams will be essential to Helion's continued innovation and scale.

You Will:

Lead the planning, execution, and delivery of high-impact technical and operational projects from initiation through closure

Collaborate with internal teams to define project scope, goals, deliverables, timelines, and success criteria

Monitor project progress, manage dependencies and resources, and proactively identify and mitigate risks

Track project performance using appropriate tools and techniques, report on progress, and adapt plans as needed

Prepare and maintain detailed project documentation, including schedules, budgets, resource allocations, and status updates

Serve as the central point of contact for internal and external stakeholders on project updates and deliverables

Facilitate cross-functional meetings and ensure clear communication and accountability across teams

Support executive leadership with project prioritization, resource planning, and strategic alignment

Required Skills:

Bachelor’s degree in Engineering, Business, Project Management, or a related field; PMP or similar certification is a plus

7+ years of project management experience in engineering, manufacturing, energy, or complex hardware environments

Proven ability to lead cross-functional teams in a fast-paced, high-growth setting

Strong organizational skills with keen attention to detail and experience managing multimillion-dollar project budgets

Proficiency in project management software (e.g., MS Project, Asana, Jira) and tools for reporting and communication

Excellent written and verbal communication skills; able to clearly convey complex information

Ability to manage ambiguity and adapt to changing priorities while maintaining structure and focus

Experience in process optimization and continuous improvement practices

#LI-ONSITE #LI-AM1

Total Compensation and Benefits

Helion's compensation package includes a competitively benchmarked base salary, meaningful equity grants, and comprehensive benefits. Final compensation is determined through a holistic evaluation of your experience, qualifications, and our commitment to internal equity — ensuring fairness and transparency across our teams.

Benefits

Medical, Dental, and Vision plans for employees and their families

31 Days of PTO (21 vacation days and 10 sick days)

10 Paid holidays, plus company-wide winter break

Up to 5% employer 401(k) match

Short-term disability, long-term disability, and life insurance

Paid parental leave and support (up to 16 weeks)

Annual wellness stipend

Note: Underrepresented people are less likely to apply unless they meet 100% of the job's requirements. We believe in hiring people, not checklists, and encourage you to apply even if you do not check all of the boxes. If this job isn't the one, we have many other openings that may be a fit.

Helion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. If we reach out to you to begin an interview process, we will also ask if you require any reasonable accommodation at that time.