Job Summary:

The Risk Manager role will be responsible for administering company-wide Department of Transportation (DOT) and fleet safety programs, ensuring compliance with all local, state, federal, and FMCSA regulations. This position will foster a culture of risk awareness and accountability by optimizing program efficiency, developing, implementing relevant procedures, and training. Additionally, the role will involve supporting incident and claims management, as well as executing insurance-related programs. This position can be filled in SD, ND, MN, or KS.

 The hiring range for this position is $75,000-$115,000. This range is inclusive of multiple locations. The actual base salary offered will be determined based on multiple factors including internal equity, location, and the individual’s job-related knowledge, skills and experience. 

In addition to the base salary, this position is eligible for an annual bonus based on company and/or individual performance. 

Responsibilities:

• Enhance the organization's DOT compliance programs to achieve satisfactory safety scores, including maintaining driver qualification files, managing hours of service, assessing ELD needs, and creating an automated daily vehicle inspection program.
• Administer the company’s DOT drug and alcohol program.
• Investigate serious injuries or fatalities in accordance with DOT regulations.
• Manage motor vehicle records (MVR) monitoring program for all Midco drivers. Administer suitable driving clearance for candidates and current team members, as it relates to their record of violations and accidents.
• Leverage expertise in fleet management and safety platform software systems to implement and administer telematics and dashcam programs.
• Formulate Department of Transportation (DOT) and fleet safety policies, programs, and procedures focused on risk mitigation. Deliver training to leaders in accordance with relevant state and federal regulations.
• Monitor potential risks using internal metrics and industry benchmarks, and maintain awareness of risk trends and challenges, considering internal operations.
• Communicate trends and programs to leaders and business partners throughout the organization.
• Provides support for incidents and claims management, including workers compensation, auto, and property.
• Assists in executing insurance-related programs, including administering Certificates of Insurance (COIs), Surety Bonds, and managing insurance renewals.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Be available to provide assistance to team members outside of normal business hours as necessary.
• Perform other duties as assigned.

Required Qualifications: 

• Bachelor’s degree in risk management, business administration, finance, or similar discipline.
• Minimum of five years of DOT, fleet safety and/or risk management experience.
• Comprehensive understanding of DOT/FMCSA regulations.
• Demonstrated history of employing methods, techniques, and procedures to ensure driver compliance.
• Strong analytical, problem-solving, and communication abilities.
• Excellent written and verbal communication skills.

Work Environment: 

• The noise level in the work environment is moderate.
• May be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Up to 10% of travel is required.

Physical Demands: 

• Heavy keyboard/mouse usage required with repetitive movements. 
• Must remain at your workstation for long periods of time. 

Mental Demands: 

• Ability to analyze complex data and identify patterns of fraud and translate those into actionable plans.
• Strategic thinking to provide thought leadership and innovation solutions for fraud mitigation.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters. 

Job Summary:

The Risk Manager role will be responsible for administering company-wide Department of Transportation (DOT) and fleet safety programs, ensuring compliance with all local, state, federal, and FMCSA regulations. This position will foster a culture of risk awareness and accountability by optimizing program efficiency, developing, implementing relevant procedures, and training. Additionally, the role will involve supporting incident and claims management, as well as executing insurance-related programs. This position can be filled in SD, ND, MN, or KS.

 The hiring range for this position is $75,000-$115,000. This range is inclusive of multiple locations. The actual base salary offered will be determined based on multiple factors including internal equity, location, and the individual’s job-related knowledge, skills and experience. 

In addition to the base salary, this position is eligible for an annual bonus based on company and/or individual performance. 

Responsibilities:

• Enhance the organization's DOT compliance programs to achieve satisfactory safety scores, including maintaining driver qualification files, managing hours of service, assessing ELD needs, and creating an automated daily vehicle inspection program.
• Administer the company’s DOT drug and alcohol program.
• Investigate serious injuries or fatalities in accordance with DOT regulations.
• Manage motor vehicle records (MVR) monitoring program for all Midco drivers. Administer suitable driving clearance for candidates and current team members, as it relates to their record of violations and accidents.
• Leverage expertise in fleet management and safety platform software systems to implement and administer telematics and dashcam programs.
• Formulate Department of Transportation (DOT) and fleet safety policies, programs, and procedures focused on risk mitigation. Deliver training to leaders in accordance with relevant state and federal regulations.
• Monitor potential risks using internal metrics and industry benchmarks, and maintain awareness of risk trends and challenges, considering internal operations.
• Communicate trends and programs to leaders and business partners throughout the organization.
• Provides support for incidents and claims management, including workers compensation, auto, and property.
• Assists in executing insurance-related programs, including administering Certificates of Insurance (COIs), Surety Bonds, and managing insurance renewals.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Be available to provide assistance to team members outside of normal business hours as necessary.
• Perform other duties as assigned.

Required Qualifications: 

• Bachelor’s degree in risk management, business administration, finance, or similar discipline.
• Minimum of five years of DOT, fleet safety and/or risk management experience.
• Comprehensive understanding of DOT/FMCSA regulations.
• Demonstrated history of employing methods, techniques, and procedures to ensure driver compliance.
• Strong analytical, problem-solving, and communication abilities.
• Excellent written and verbal communication skills.

Work Environment: 

• The noise level in the work environment is moderate.
• May be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Up to 10% of travel is required.

Physical Demands: 

• Heavy keyboard/mouse usage required with repetitive movements. 
• Must remain at your workstation for long periods of time. 

Mental Demands: 

• Ability to analyze complex data and identify patterns of fraud and translate those into actionable plans.
• Strategic thinking to provide thought leadership and innovation solutions for fraud mitigation.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters. 

$1500 SIGN ON BONUS! Base wage + monthly sales incentive for selling Midco internet, TV, and phone services! Are you a friendly, outgoing person who enjoys being rewarded for your success? Midco continues to grow and seeks a motivated seller! Paid training is provided. Enjoy great perks, including free internet and TV, a monthly auto allowance, flexible hours, and stellar benefits! Apply today!

Ideal candidates will be located in Mound, Minnetrista, Victoria, Delano or Orono, MN.

The base salary for this position is $30,000, with an overall target compensation (which includes base salary and sales incentives) of $62,500. The sales incentive plan includes the opportunity to earn more than the target compensation for individuals who exceed their sales goals

JOB PURPOSE:

Drive residential sales opportunities through door-to-door sales efforts and networking throughout the community to provide individual consumers with basic services such as telephone, internet, and cable TV. Residential Sales Associates will also network with apartment managers, local builders, insurance agents and realtors to drive referrals and increase sales.

KEY FUNCTIONS: 

• Work targeted sales campaigns through door-to-door efforts and networking within the community to drive results.
• Identify individual customer’s current and potential product needs and make recommendations. Increase the customers understanding of Midco products and pricing options.
• Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, phone and in an effort to sell and upsell to new and existing customers by going door-to-door within territory.
• Accurately set up accounts for new customers, prepare work orders for installs, repairs, and other customer transactions.
• Maintain and update turf management plan without assistance, able to work independently.
• Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
• Apply a positive customer service attitude in interactions with all customer and establish positive rapport.
• Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
• Follow up with customers in a timely manner, if necessary.
• Be patient and understanding in all customer interactions.
• Dress in a professional manner to positively represent Midco’s image throughout the community.
• Clearly explain and demonstrate equipment connectivity and functionality.
• Travel to new and growing markets for sales campaigns.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Maintain regular attendance as required by your position.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner. 
• Support the mission, vision and values of Midco. 
• Collaborate effectively with internal and external customers to ensure exceptional service. 
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.  
• Remove obstacles for team members. Encourage creative solutions.    
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility. 
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.  
• Demonstrate business acumen by using data to drive decisions and actions. 
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.              
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind. 
• Actively follow Midco policies and procedures. 
• Perform other duties as assigned.  

EXPERIENCE AND EDUCATION:

• High school diploma or GED required. Some college preferred.
• Sales or related experience preferred, but not required.
• Possess knowledge of Microsoft Office Suite and the Internet.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Team members may be required to frequently reach, lift and/or carry loads of approximately 15lbs., such as laptop, literature, and office essentials.
• In-person visits to customers’ residences are frequent in the performance of this job. Specific abilities required include accessing a customer's home by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Employees may be required to be on feet walking up to or exceed 40 hours per week.
• Capability to comprehend and execute non-routine verbal and written instructions.
• Efficiently manage time to meet sales goals and follow up with customers.

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$1500 SIGN ON BONUS! Base wage + monthly sales incentive for selling Midco internet, TV, and phone services! Are you a friendly, outgoing person who enjoys being rewarded for your success? Midco continues to grow and seeks a motivated seller! Paid training is provided. Enjoy great perks, including free internet and TV, a monthly auto allowance, flexible hours, and stellar benefits! Apply today!

Ideal candidates will be located in Mound, Minnetrista, Victoria, Delano or Orono, MN.

The base salary for this position is $30,000, with an overall target compensation (which includes base salary and sales incentives) of $62,500. The sales incentive plan includes the opportunity to earn more than the target compensation for individuals who exceed their sales goals

JOB PURPOSE:

Drive residential sales opportunities through door-to-door sales efforts and networking throughout the community to provide individual consumers with basic services such as telephone, internet, and cable TV. Residential Sales Associates will also network with apartment managers, local builders, insurance agents and realtors to drive referrals and increase sales.

KEY FUNCTIONS: 

• Work targeted sales campaigns through door-to-door efforts and networking within the community to drive results.
• Identify individual customer’s current and potential product needs and make recommendations. Increase the customers understanding of Midco products and pricing options.
• Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, phone and in an effort to sell and upsell to new and existing customers by going door-to-door within territory.
• Accurately set up accounts for new customers, prepare work orders for installs, repairs, and other customer transactions.
• Maintain and update turf management plan without assistance, able to work independently.
• Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
• Apply a positive customer service attitude in interactions with all customer and establish positive rapport.
• Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
• Follow up with customers in a timely manner, if necessary.
• Be patient and understanding in all customer interactions.
• Dress in a professional manner to positively represent Midco’s image throughout the community.
• Clearly explain and demonstrate equipment connectivity and functionality.
• Travel to new and growing markets for sales campaigns.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Maintain regular attendance as required by your position.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner. 
• Support the mission, vision and values of Midco. 
• Collaborate effectively with internal and external customers to ensure exceptional service. 
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.  
• Remove obstacles for team members. Encourage creative solutions.    
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility. 
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.  
• Demonstrate business acumen by using data to drive decisions and actions. 
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.              
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind. 
• Actively follow Midco policies and procedures. 
• Perform other duties as assigned.  

EXPERIENCE AND EDUCATION:

• High school diploma or GED required. Some college preferred.
• Sales or related experience preferred, but not required.
• Possess knowledge of Microsoft Office Suite and the Internet.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Team members may be required to frequently reach, lift and/or carry loads of approximately 15lbs., such as laptop, literature, and office essentials.
• In-person visits to customers’ residences are frequent in the performance of this job. Specific abilities required include accessing a customer's home by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Employees may be required to be on feet walking up to or exceed 40 hours per week.
• Capability to comprehend and execute non-routine verbal and written instructions.
• Efficiently manage time to meet sales goals and follow up with customers.

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

This position can be located in either Bemidji or International Falls, MN.  Ideal candidate will be located in Bemidji, MN.

Job Summary:

As a Maintenance Technician, you will perform preventive maintenance and repair services on Midco’s regional network, ensuring compliance with FCC regulations. Your responsibilities include sweeping and balancing the network, identifying and repairing signal processing equipment, and maintaining optimal signal performance. Position leveling ranges from Maintenance Technician I to Maintenance Technician III, based on experience and certifications.

Responsibilities:

• Sweep and balance the regional network to detect and/or correct imperfections.
• Identify areas in need of service and repair including but not limited to adjustment and alignment of equipment used for signal processing, amplification, and transmission.
• Take appropriate preventive measures to repair and maintain the regional network in customer homes and commercial property from the headend.
• Demonstrate proficiency in and working knowledge of several areas of network systems; recognize deviations and distinguish them from accepted practices.
• Repair and maintain equipment, network systems and all components.
• Ensure that all documentation is timely and accurate and in compliance with FCC and company regulations.
• Troubleshoot and repair ingress and egress problems in the regional network including, but not limited to transmission levels, signal loss, off-air interference and equipment failures.
• Maintain signal performance by proactively testing the network on a regular basis.
• Install, maintain and repair power supplies and provide splicing and activation of the regional network.
• Provide technical support and guidance by assisting with the resolution of installation or service problems encountered at customer sites.
• Install and disconnect video, internet, and telephone services in customer homes and commercial property as needed.
• Repair and/or wire cable from poles/pedestals into customer homes and commercial property; wire additional outlets as needed.
• Produce timely and accurate daily and monthly reports.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Complete Midco First Time Right certification within 60 days of hire and consistently apply principles in all aspects of work.
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past 5 years will result in disqualification from employment in this position.
• Must develop working knowledge of construction, the National Electrical Code, OSHA regulations, state and local regulations and general safety standards.

Position leveling will be assigned based upon required experience and training:

The hiring range for this position is $23.50 - $35.25.  This pay range is inclusive of multiple job levels.  The actual base hourly pay offered to the most qualified individual will be determined based on multiple factors including the level of job offered, internal equity, location, and the individual’s job-related knowledge, skills and experience.  This position is hourly and may be eligible for additional compensation such as overtime and career progression pay increases. In addition to base pay, this position is eligible for an annual bonus plan based on company and/or individual performance. 

Work Environment:

• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• Must be prepared to travel on short notice and work extended, flexible hours, to effectively respond to emergencies and critical network events.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs, including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must occasionally lift and carry loads up to 80 lbs. and separately handle a 75 lb. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Able to remain calm and effective under pressure, especially when dealing with urgent repairs or customer issues.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

This position can be located in either Bemidji or International Falls, MN.  Ideal candidate will be located in Bemidji, MN.

Job Summary:

As a Maintenance Technician, you will perform preventive maintenance and repair services on Midco’s regional network, ensuring compliance with FCC regulations. Your responsibilities include sweeping and balancing the network, identifying and repairing signal processing equipment, and maintaining optimal signal performance. Position leveling ranges from Maintenance Technician I to Maintenance Technician III, based on experience and certifications.

Responsibilities:

• Sweep and balance the regional network to detect and/or correct imperfections.
• Identify areas in need of service and repair including but not limited to adjustment and alignment of equipment used for signal processing, amplification, and transmission.
• Take appropriate preventive measures to repair and maintain the regional network in customer homes and commercial property from the headend.
• Demonstrate proficiency in and working knowledge of several areas of network systems; recognize deviations and distinguish them from accepted practices.
• Repair and maintain equipment, network systems and all components.
• Ensure that all documentation is timely and accurate and in compliance with FCC and company regulations.
• Troubleshoot and repair ingress and egress problems in the regional network including, but not limited to transmission levels, signal loss, off-air interference and equipment failures.
• Maintain signal performance by proactively testing the network on a regular basis.
• Install, maintain and repair power supplies and provide splicing and activation of the regional network.
• Provide technical support and guidance by assisting with the resolution of installation or service problems encountered at customer sites.
• Install and disconnect video, internet, and telephone services in customer homes and commercial property as needed.
• Repair and/or wire cable from poles/pedestals into customer homes and commercial property; wire additional outlets as needed.
• Produce timely and accurate daily and monthly reports.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Complete Midco First Time Right certification within 60 days of hire and consistently apply principles in all aspects of work.
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past 5 years will result in disqualification from employment in this position.
• Must develop working knowledge of construction, the National Electrical Code, OSHA regulations, state and local regulations and general safety standards.

Position leveling will be assigned based upon required experience and training:

The hiring range for this position is $23.50 - $35.25.  This pay range is inclusive of multiple job levels.  The actual base hourly pay offered to the most qualified individual will be determined based on multiple factors including the level of job offered, internal equity, location, and the individual’s job-related knowledge, skills and experience.  This position is hourly and may be eligible for additional compensation such as overtime and career progression pay increases. In addition to base pay, this position is eligible for an annual bonus plan based on company and/or individual performance. 

Work Environment:

• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• Must be prepared to travel on short notice and work extended, flexible hours, to effectively respond to emergencies and critical network events.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs, including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must occasionally lift and carry loads up to 80 lbs. and separately handle a 75 lb. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Able to remain calm and effective under pressure, especially when dealing with urgent repairs or customer issues.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$20.50 per hour starting pay!No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

This position can be based out of Blackduck, International Falls, or Littlefork, MN.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$2,500 hiring bonus!$21 per hour starting pay!No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

Ideal candidates will be located in Mound, Minnetrista, Victoria, Delano or Orono, MN.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$2,500 hiring bonus!$21 per hour starting pay!No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

This position can be located in, or within 30 miles of, Annandale or Maple Lake, MN.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$2,500 hiring bonus!$21 per hour starting pay!No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

This position can be located in, or within 30 miles of, Medina, MN.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$2,500 hiring bonus!$21 per hour starting pay!No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

This position can be located in, or within 30 miles of, Medina, MN.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$21 per hour starting pay!No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

This position can be located in, or within 30 miles of, Forest Lake, MN.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$21 per hour starting pay!No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

This position can be located in, or within 30 miles of, Zimmerman, MN.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

$21 per hour starting pay!No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

This position can be located in, or within 30 miles of, Cambridge, MN.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities:

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

• Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

• In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
• Must be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
• Proficient in understanding problems and collaborating with others to find alternative solutions.
• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.

About Midco: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.