JOB PURPOSE:

The Centralized Business Sales Account Executive of Midco Properties is a sales professional responsible for implementing sales strategies aimed at securing our ability to provide service to multiple dwelling units (MDU) properties, maximizing product/service penetration and increasing revenue. This job can be filled in the Midco footprint of ND, SD, MN, or KS.

The hiring range for this position is $17.50-$21.25 per hour.  The actual base salary offered will be determined based on multiple factors including internal equity, location, and the individual’s job-related knowledge, skills and experience.   

In addition to base pay, this position is eligible for a quarterly bonus based on company and/or individual performance. 

KEY FUNCTIONS:

• Service incoming calls, and emails from business customers inquiring about Midco products and services.
• Build relationships with the current customer base to enable renewal and growth of embedded services.
• Make outbound calls to current customers to improve relationships and reduce the propensity to end Midco services through needs-based questioning.
• Actively support Outside Account Executives by sharing lead insights, assisting with proposal development, and ensuring timely follow-up on shared opportunities.
• Retain business customers through identifying customer concerns and selling the value of Midco products and services.
• Identify trends causing termination of services and provide feedback as necessary to management team for consideration.
• Develop and deliver professional sales presentations to MDU stakeholders.
• Secure Letters of Permission or Contracted Service Agreements.
• Qualify and develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations and contracts.
• Meet or exceed organizational goals for lead development, new revenue, upselling, and add-on selling.
• Coordinate internally with Business Client Fulfillment and Operations teams to ensure a smooth handoff and positive onboarding experience for clients.
• Refer leads as appropriate to Residential, Business, MDU, and Advertising sales teams.
• Utilize CRM for all activities in the sales process, including but not limited to recording customer transactions and interactions, contract, and pipeline management.
• Be able to accurately forecast opportunities and performance throughout the year.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments.
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
• Multi-task without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customers and leadership.
• Adhere to and actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION: 

• High school diploma or GED
• BS/BA in Marketing or Business Administration preferred.
• At least 1 year of previous sales or relevant customer service/sales experience in a call center environment desired.
• Ability to meet and over-achieve quota or goals.
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Experience working with Microsoft Dynamic or similar CRM.
• Proficient keyboard skills.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Call Center Environment, in a cubicle, wearing a headset.
• Must remain at workstation for long periods of time.
• Extremely time sensitive in order to meet customer demand.
• Heavy keyboard/mouse usage required with repetitive movements.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week.

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.