Hudson Valley Credit Union is currently recruiting for the position of Manager Contact Center. Primary Function: directly manage the Supervisors of the Contact Center. Successfully implement HVCU's Sales and Service Success Model with members. Monitor and assess the performance of the Contact Center to ensure the achievement of the organizational retail and operational goals. Develop and coach direct reports to add to department profitability and facilitate individual career development.

• Oversee and develop direct reports to supervise the Contact Center staff and ensure proper implementation of HVCU’s Sales and Success Model.
  
• Manage Contact Center Supervisors. Set the expectation for Contact Center staff to deliver high-quality service and recognize members’ needs by reviewing current offerings and asking appropriate questions. Ensure Contact Center staff is well trained and receives regular and ongoing refresher and procedural training. Create, implement and monitor satisfactory completion of development plans.
  
• Interview, hire, manage and develop Contact Center Supervisors. Meet regularly with Contact Center Supervisors to review department performance including individual performance feedback and development opportunities. Meet monthly with direct reports. Complete annual performance evaluations for Contact Center Supervisors.
  
• Work with the Contact Center Workforce Analyst to manage the scheduling of the Contact Center staff to ensure adequate staffing levels for inbound, outbound and web delivery channels. Monitor and manage daily call flow to meet service levels. Identify trends in call flows to drive efficiency. Assess changes in workloads, evaluate impact to service levels and make recommendations as appropriate.
  
• Measure and analyze member experience tools (NPS survey results, production reports, etc.) that drive excellent member service. Leverage the insights gained from multiple sources to drive improvements to member experiences and production.
  
• Lead and participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Engage in the Credit Union’s philosophy of continuous improvement to look for opportunities to enhance revenue and efficiency, reduce expenses, streamline and improve operations.
  
• Prepare Contact Center’s annual budget proposal for review by the AVP of Contact Center. Analyze approved budget variances and expenditures throughout the year.
  
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience Business, finance or a related field required
• Minimum 3 Years Supervisory or management experience dealing with medium to large staff size (15+), preferably in a financial institution and/or a call center experience required
• Minimum 2 Years Sales management and employee development experience in a financial institution or customer care/call center environment experience required

Remote Work Requirements

• Local Remote (Orange, Dutchess, Ulster, Westchester, Putnam, Rockland Counties)
• Must have access to reliable and high speed Internet.
• Home office/ work environment should be in a quiet and professional setting.
• Must be able to commute to HQ building when necessary.

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience Business, finance or a related field required
• Minimum 3 Years Supervisory or management experience dealing with medium to large staff size (15+), preferably in a financial institution and/or a call center experience required
• Minimum 2 Years Sales management and employee development experience in a financial institution or customer care/call center environment experience required

Remote Work Requirements

• Local Remote (Orange, Dutchess, Ulster, Westchester, Putnam, Rockland Counties)
• Must have access to reliable and high speed Internet.
• Home office/ work environment should be in a quiet and professional setting.
• Must be able to commute to HQ building when necessary.

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Oversee and develop direct reports to supervise the Contact Center staff and ensure proper implementation of HVCU’s Sales and Success Model.
  
• Manage Contact Center Supervisors. Set the expectation for Contact Center staff to deliver high-quality service and recognize members’ needs by reviewing current offerings and asking appropriate questions. Ensure Contact Center staff is well trained and receives regular and ongoing refresher and procedural training. Create, implement and monitor satisfactory completion of development plans.
  
• Interview, hire, manage and develop Contact Center Supervisors. Meet regularly with Contact Center Supervisors to review department performance including individual performance feedback and development opportunities. Meet monthly with direct reports. Complete annual performance evaluations for Contact Center Supervisors.
  
• Work with the Contact Center Workforce Analyst to manage the scheduling of the Contact Center staff to ensure adequate staffing levels for inbound, outbound and web delivery channels. Monitor and manage daily call flow to meet service levels. Identify trends in call flows to drive efficiency. Assess changes in workloads, evaluate impact to service levels and make recommendations as appropriate.
  
• Measure and analyze member experience tools (NPS survey results, production reports, etc.) that drive excellent member service. Leverage the insights gained from multiple sources to drive improvements to member experiences and production.
  
• Lead and participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Engage in the Credit Union’s philosophy of continuous improvement to look for opportunities to enhance revenue and efficiency, reduce expenses, streamline and improve operations.
  
• Prepare Contact Center’s annual budget proposal for review by the AVP of Contact Center. Analyze approved budget variances and expenditures throughout the year.
  
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

Hudson Valley Credit Union is currently recruiting for the position of Project Manager. Primary Function: responsible to lead and manage the planning, execution, and delivery of projects, collaborate with key stakeholders to define project requirements, scope, deliverables, and success metrics.

• Responsible to lead medium to large projects in partnership with Program Managers to drive project completion.  Create an environment of fostering cooperation and collaboration while focusing on project deliverables.
• Lead project teams in a matrixed environment, fostering cooperation and collaboration while maintaining a focus on project objectives and outcomes. Provide guidance and direction to project team members throughout the project lifecycle and report necessary performance feedback to their functional manager.
• Develop and maintain accurate and up-to-date project documentation, including project charters, plans, schedules, budgets, change requests, artifacts, and lessons learned.
• Monitor project progress and tracks milestones, ensuring adherence to project methodology, timelines and budgets. Ensure that project stay within their initial scope and works with stakeholders to expand the scope, if necessary.
• Identify and track risks, issues, and decisions throughout the project lifecycle and develops communication strategies in partnership with stakeholders and Program Manager.
• Create and maintain an environment of transparency, collaboration, and sharing. Proactively address project issues and obstacles, and facilitates decision-making and conflict resolution among stakeholders for a successful outcome.
• Communicate project updates, progress, resource utilization, and potential risks in a timely and transparent manner.
• Foster a culture of continuous improvement, promoting lessons learned and applying them to future projects.
• Facilitate project retrospectives to reflect on project performance and identify opportunities for improvement.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience In business, mathematics, analytical or technical discipline required
• Agile or Professional project management certification/designation preferred
• Quality or LEAN Six Sigma experience preferred 
• Minimum 3 Years of project management leading or co-leading teams, with strong track record of managing projects using Agile and Waterfall methologies experience preferred

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience In business, mathematics, analytical or technical discipline required
• Agile or Professional project management certification/designation preferred
• Quality or LEAN Six Sigma experience preferred 
• Minimum 3 Years of project management leading or co-leading teams, with strong track record of managing projects using Agile and Waterfall methologies experience preferred

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Responsible to lead medium to large projects in partnership with Program Managers to drive project completion.  Create an environment of fostering cooperation and collaboration while focusing on project deliverables.
• Lead project teams in a matrixed environment, fostering cooperation and collaboration while maintaining a focus on project objectives and outcomes. Provide guidance and direction to project team members throughout the project lifecycle and report necessary performance feedback to their functional manager.
• Develop and maintain accurate and up-to-date project documentation, including project charters, plans, schedules, budgets, change requests, artifacts, and lessons learned.
• Monitor project progress and tracks milestones, ensuring adherence to project methodology, timelines and budgets. Ensure that project stay within their initial scope and works with stakeholders to expand the scope, if necessary.
• Identify and track risks, issues, and decisions throughout the project lifecycle and develops communication strategies in partnership with stakeholders and Program Manager.
• Create and maintain an environment of transparency, collaboration, and sharing. Proactively address project issues and obstacles, and facilitates decision-making and conflict resolution among stakeholders for a successful outcome.
• Communicate project updates, progress, resource utilization, and potential risks in a timely and transparent manner.
• Foster a culture of continuous improvement, promoting lessons learned and applying them to future projects.
• Facilitate project retrospectives to reflect on project performance and identify opportunities for improvement.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

Hudson Valley Credit Union is currently recruiting for the position of Director Small Business Administration (SBA). Primary Function: Provides leadership for HVCU’s SBA operational framework. Serving as the credit union’s principal SBA authority, the role designs, governs, and enhances policies, procedures and controls.  Ensures the SBA platform scales efficiently with business growth, maintains full regulatory compliance, and delivers superior client experience. 

• Own and update the SBA operations manual; align workflows, controls, and technology with regulatory requirements and volume growth
• Interpret SBA regulatory changes, issue enterprise guidance, and establish quality control checkpoints to protect guaranty eligibility
• Assess operational capacity against business growth targets; develop business cases for process improvements
• Maintain current standard operating procedures, checklists, and reference materials
• Lead preparation for SBA and third-party audits, coordinate data collection, craft response plans, and oversee full remediation of findings
• Represent the credit union at SBA conferences and peer forums
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• Bachelor’s Degree in Finance, Business Administration required
• Six Sigma Lean Certification preferred
• Minimum 8 Years Small business lending SBA experience required
• Minimum 8 Years Leadership experience required
• Minimum 5 Years Financial services experience required
• Minimum 3 Years Management of projects experience required

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Bachelor’s Degree in Finance, Business Administration required
• Six Sigma Lean Certification preferred
• Minimum 8 Years Small business lending SBA experience required
• Minimum 8 Years Leadership experience required
• Minimum 5 Years Financial services experience required
• Minimum 3 Years Management of projects experience required

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Own and update the SBA operations manual; align workflows, controls, and technology with regulatory requirements and volume growth
• Interpret SBA regulatory changes, issue enterprise guidance, and establish quality control checkpoints to protect guaranty eligibility
• Assess operational capacity against business growth targets; develop business cases for process improvements
• Maintain current standard operating procedures, checklists, and reference materials
• Lead preparation for SBA and third-party audits, coordinate data collection, craft response plans, and oversee full remediation of findings
• Represent the credit union at SBA conferences and peer forums
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

Hudson Valley Credit Union is currently recruiting for the position of Float Supervisor Branch Operations. Primary Function: Engage and develop the Float Universal Associates to provide high quality member service through efficient transaction processing and successful implementation of HVCU Sales and Service Model. Responsible for traveling to fill branch leadership needs across all locations. Provide supervisory and leadership coverage to assist in the growth of the credit union and meet organizational goals.

• Regularly travel and provide supervisory and leadership coverage for all HVCU branch locations, in the absence of branch leadership.

• Assume responsibility for the staff and daily operations of assigned branches (both standard and universal models) including cash/teller operations, ATM, Teller Infinity, branch proof, compliance, and security.

• Interview, hire, coach, and develop Float Universal Associates to ensure high-quality service to members through successful implementation of HVCU Sales and Service Model to promote the Credit Union’s full line of products and services.

• Create, implement, and monitor employee performance plans. Monitor sales/cascading goals and results and conduct regular milestone meetings. Identify trends and make recommendations to ensure team goals are achieved.

• Create work schedules and assignments for Float Universal Associates that minimize member wait times and maximize employee availability. Ensure the branch traffic is managed effectively to seamlessly transition members to the appropriate area of the branch for service.

• Create an environment of accountability. Set clear expectations, goals and objectives to drive results and provide consistent coaching and development to branch staff.

• Ensure staff is well educated on marketing programs and promotions, self-service options, product knowledge and sales techniques. Schedule and oversee employee training and ensures employees complete regular refresher training.

• Look for opportunities to enhance revenue, reduce expenses, create efficient processes and improve operations. Submit annual budget recommendations to the AVP Branch Operations.

• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate
• NYS Notary Public licence following 12 months achievement of independence on the job required
• Valid Drivers License is required.
• Minimum 2 Years Sales and customer service experience in a financial institution or retail environment
• Minimum 1 Year Supervisory or leadership experience in a financial institution or retail environment preferred

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate
• NYS Notary Public licence following 12 months achievement of independence on the job required
• Valid Drivers License is required.
• Minimum 2 Years Sales and customer service experience in a financial institution or retail environment
• Minimum 1 Year Supervisory or leadership experience in a financial institution or retail environment preferred

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Regularly travel and provide supervisory and leadership coverage for all HVCU branch locations, in the absence of branch leadership.

• Assume responsibility for the staff and daily operations of assigned branches (both standard and universal models) including cash/teller operations, ATM, Teller Infinity, branch proof, compliance, and security.

• Interview, hire, coach, and develop Float Universal Associates to ensure high-quality service to members through successful implementation of HVCU Sales and Service Model to promote the Credit Union’s full line of products and services.

• Create, implement, and monitor employee performance plans. Monitor sales/cascading goals and results and conduct regular milestone meetings. Identify trends and make recommendations to ensure team goals are achieved.

• Create work schedules and assignments for Float Universal Associates that minimize member wait times and maximize employee availability. Ensure the branch traffic is managed effectively to seamlessly transition members to the appropriate area of the branch for service.

• Create an environment of accountability. Set clear expectations, goals and objectives to drive results and provide consistent coaching and development to branch staff.

• Ensure staff is well educated on marketing programs and promotions, self-service options, product knowledge and sales techniques. Schedule and oversee employee training and ensures employees complete regular refresher training.

• Look for opportunities to enhance revenue, reduce expenses, create efficient processes and improve operations. Submit annual budget recommendations to the AVP Branch Operations.

• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.