Handle inbound and outbound calls with professionalism and courtesy. Use training and resources to confidently answer questions and recommend services. Understand customer needs and provide effective solutions. Research and resolve issues by...

Make outbound and receive inbound calls in a professional and courteous manner. Educate customers on products and services, identifying upsell opportunities. Understand customer needs and recommend tailored solutions. Use internal systems to...

Lead and coach a team of 15-20 inbound sales and service agents. Monitor performance metrics and drive improvements in productivity and quality. Conduct regular coaching sessions and performance reviews. Motivate the team to meet and exceed sales...

Handle inbound and outbound contacts in a courteous, timely, and professional manner. Listen to customers, understand their needs, and resolve customer issues. Research systems to find missing information as applicable; coordinate with other...

Make outbound and receive inbound calls in a professional and courteous manner. Understand customer needs and offer appropriate solutions or products. Upsell and cross-sell services to existing customers. Research and resolve customer issues using...

Provide accurate, personalized tax advice and support to clients via phone, video, and chat platforms. Translate complex tax laws and technical terms into easy-to-understand language for clients. Utilize government websites, professional...

Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat. Listen to customers, understand their needs, and resolve customer issues. Escalate customer issues to the appropriate staff and...

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge...

Handle inbound and outbound contacts in a courteous, timely, and professional manner. Listen to customers, understand their needs, and resolve customer issues. Utilize systems and technology to complete account management tasks. Accurately...

Handle inbound and outbound contacts in a courteous, timely, and professional manner. Primary contact for inbound/outbound sales via multiple channels. Apply underwriting and eligibility guidelines to correctly price, and bind, policies according...