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BASIC FUNCTIONS AND RESPONSIBILITIES:
The Gift Shop Clerk must provide outstanding customer service, proactively make sales to meet and exceed budget, keep all areas neat and clean, and keep shelves stocked and managers aware of anything that needs to be ordered.
ESSENTIAL JOB FUNCTIONS:
•Operate the register, including normal sales, handling multiple methods of payments including gift cards, room charges, credit card charges, and also including other register functions such as voids, returns, and similar functions.
•Maintain proper balance in cash drawer and in personal bank.
•Open and close shop including cash drawer check-ins and check-outs according to accounting procedures.
•Learn and retain all Soda Fountain food and drink preparations.
•Assist customers with gift and soda fountain purchases, imparting product knowledge when applicable.
•Present a friendly, positive, and helpful demeanor.
•Develop an understanding of sales skills in a shop environment sufficient to provide an effective level of customer service and performance.
•Develop an understanding of the products sold in the shop sufficient to provide an effective level of customer service.
•Take an active role in stocking shelves.
•Check in parcel, noting any discrepancies, and price items.
•Assist with weekly newspaper reserve list and magazine stocking and returns.
•Contribute ideas and suggestions, in order to achieve improvements in all aspects of the shop’s performance both individually and as a member of the shop team.
•Take an active role in keeping stock room neat and orderly, in ensuring continued stock supply, and in maintaining stock record accuracy.
•Contribute to the general tidiness and cleanliness of the shop and conform to associated company procedures and policies. Participate in the housekeeping of all shop areas to include folding clothing, dusting, sweeping, mopping, cleaning soda fountain machines, etc.
•Perform regular, daily housekeeping tasks, including special projects.
•Actively learn and implement new ideas, methods and skills.
•Comply with and implement all of the organization’s policies and procedures.
•Exercise vigilance to prevent shoplifting.
•Comply with cost-reduction measures.
•Comply with Departmental Standards, All Employee Service Standards, and Gift Shop Clerk Standards.
•Maintain a presence throughout the Gift Shop and engage shoppers.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Listen carefully to Guest/Customer orders and requests, as well as Supervisors’ instructions and requests.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Maintain a calm, friendly, efficient manner at all times to guests and co-workers.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Develop and maintain positive working relationships with other staff.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Fold clothes, operate cash register, and prepare Soda Fountain items.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Lift up to 40 pounds from ground level to counter level and carry a distance of up to 50 feet with/ without assistance. Walk up to 5 miles per day.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 200 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
QUALIFICATIONS:
•Hospitality and retail experience a plus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 3/19/24
BASIC FUNCTION AND RESPONSIBILITIES:
Responsible for receiving, inspecting, storing, delivering, inventorying and shipping of all products and supplies for the hotel.
ESSENTIAL JOB FUNCTIONS:
•Receives shipments on receiving dock, logs pertinent information, and coordinates workflow to ensure timely delivery of supplies to coolers, freezers, dry storage, and/or other departments.
•Ensures that all shipments are received in good, undamaged condition.
•Compares invoice to purchase order and indicates the quantity received, number of boxes, date received, invoice number, and any other pertinent information.
•Verifies all food and beverage deliveries upon arrival for correct specification.
•Ensures all products are received and placed immediately under refrigeration or other storage (including freezing and dry storage) as needed.
•Ensures products are stored and dated properly, and rotated using FIFO method.
•Maintains a thorough, working knowledge of dry goods, paper products, chemical supplies, and food and beverage specifications.
•Cooperates with accounts payable staff in the verification of orders received.
•Prepares boxes for shipment and maintains records of all shipments sent out, prepares shipments as needed.
•Maintain the proper chain of accepting and delivering of liquor products. Ensure liquor is secured at all times.
•Fulfill all requisitions from other departments in a timely manner, ensure orders are complete and delivered no later than requested time. Communicate any discrepancies to department.
•Maintains storage areas with respect to sanitation, temperature, and humidity.
•Sweeps, mops, and/or disinfects receiving areas including loading/unloading lots.
•Inspects food and beverage storage areas routinely (including refrigerators and freezers) a minimum of twice during shift, noting temperature. Maintain food and cooler logs.
•Inventory and maintain equipment and supplies.
•Receive and ship UPS, Fed-Ex Ground and Fed-Ex express packages. Ensure packages are in proper condition ensure each package is delivered to the proper department or individual.
•Ensure all guests/group packages have tracking numbers logged into the Package Log book and proper signatures are obtained upon delivery.
•Ensure the security of all packages and products.
•Perform basic mathematical functions such as addition, subtraction, multiplication, and division. Verify totals on report forms, requisitions, or invoices.
•Photocopies, scans, faxes, emails or mails correspondences.
•Work clean and assume responsibility for organization and orderliness. Clean work areas periodically during work shift.
•Follow all safety and sanitation policies when handling food and beverage.
•Keep refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards.
•Maintain food and cooler logs.
•Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
•Demonstrate organizational skills, proofreading skills, and produce well-written, error-free copies.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Prioritize and meet deadlines in a fast-paced dynamic environment.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
•Conduct accurate inventory for ordering purposes. Perform period end inventories.
•Maintain all storerooms, freezers and coolers in accordance with proper sanitation specifications.
•Maintain a knowledge of New York State and Ulster County Health Department regulations and ensure compliance.
•Observe all safety and security measures as per company policy and protocols.
•Conform to OSHA Standards.
•Perform cleaning duties as scheduled to including sweeping, moping, raking, shoveling and/or policing the parking lot.
•Work outdoors at times and exposed to natural elements.
•Operate equipment such as elevators, pallet jacks, hand-trucks, carts, and dollies.
•Use hand tools such as box cutters, packaging tape dispensers, rakes, brooms, and shovels.
•Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Maintain a flexible work schedule including days/nights, overnights, weekdays/weekends, holidays, and during peak periods of business.
•Answer questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 100 pounds from ground level to six feet and carry a distance of up to 150 feet with/without assistance. Walk up to 12 miles per day.
•Maneuver carts or dollies safely with loads up to 500 pounds up and down stairs, elevators, through passageways or outdoors up to 250 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Act calmly and effectively in emergency situations.
•Analyze problems and develop and implement action plans to address problems.
QUALIFICATIONS:
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience
•Experience in the food service industry with a knowledge of produce, meat, fish, and dairy specifications is preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 3/27/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
The Spa/Fitness Receptionist is responsible for answering the telephone, greeting customers, scheduling appointments, selling merchandise, and orientating guests to the Spa and its facilities. The ideal candidate would be courteous, self-motivated, and detail-oriented. Benefits include generous and competitive pay, commission, career growth potential, training and workshops with leading companies in the Spa industry.
ESSENTIAL JOB FUNCTIONS:
- Welcome all guests and answer phone calls in a timely manner in accordance with guest service training guidelines; ensure a consistent guest service experience by adhering to Mohonk Mountain House’s 14 Service Steps and Strategies.
- Take, organize, and coordinate reservations for services.
- Follow standard operating procedures regarding check-in of Spa guests, including handling payment for services and products according to guest’s preference (room charge, credit or gift card, cash, check, etc.)
- Maintain high level of product knowledge by attending product training sessions and participating in new service trainings by receiving incoming services.
- Demonstrate knowledge of products and services, educate guests, and sell merchandise, and create and maintain displays.
- Play an active and hands on role in supporting the appearance of the Spa by maintain the cleanliness of the reception, locker room and relaxation areas through merchandising, stocking and following Cleaning and Sanitation procedures.
- Maintain a neat and orderly workspace.
- Attend associate meetings and applicable workshops.
- Demonstrate a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, empathy, sensitivity and professionalism to guests and team members.
- Perform basic administrative duties such as filing, photocopying, scanning, and faxing. Handle mail orders, track packages, mail/email correspondences.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Maintain the proper balance in cash drawers, making change orders when necessary.
- Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
- Reach with hands and arms, bend, kneel, stoop, twist, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 50 pounds from ground level to 4 feet to place on cart with/without assistance. Walk up to 3 miles per day.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus; Distinguish between colors, shades, tints.
- Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Adhere to all Mohonk Mountain House and Departmental policies and procedures.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards and those of the Spa; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our guests.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests, staff and contractors
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Maintain a flexible work schedule including days/nights, weekdays/ends, holidays and during peak periods of business.
QUALIFICATIONS:
- At least 18 years of age.
- Standard First Aid and CPR certification preferred.
- At least 3 years of experience in Resort/Hotel or the like preferred.
- High School, Business School or Business Degree a plus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 3/21/24