Description
We are seeking a dedicated and motivated Customer Service Representative to join our team where you will play a vital role in ensuring customer satisfaction and resolving issues through effective communication. Our ideal candidate has strong problem-solving skills and the ability to manage multiple tasks efficiently in a fast-paced environment. If you are passionate about helping customers and have experience in the marketing industry, we encourage you to apply.

Responsibilities

• Provide exceptional customer service via phone, email, and social media platforms.
• Resolve customer inquiries and complaints promptly and professionally.
• Utilize CRM software to track and manage customer interactions and feedback.
• Assist in troubleshooting technical issues and provide appropriate solutions.
• Maintain knowledge of our products and services to effectively address customer needs.
• Collaborate with other departments to improve customer service processes and outcomes.
• Manage multiple accounts and tasks while maintaining high attention to detail.
• Support sales efforts by identifying opportunities and promoting products effectively.

Benefits

• Paid Time Off and Holidays with Generous Company Discounts annually given.
• Life Insurance
• Employee Wellness and 401k plans.