Clinical Diversion Supervisor
Independent Living, Inc., a progressive and dynamic cross-disability services organization and a leader in the provision of peer services in the Hudson Valley region is seeking to hire a Clinical Diversion Supervisor in Middletown. The Clinical Diversion Supervisor will be responsible for assisting the Program Manager of Middletown to oversee program goals, compliance and initiatives while supervising the Peer Diversion staff at the Orange County Crisis Call Center. A license is required and maintained in one of these Master's Degrees: Social Work (LMSW or LCSW).Must have strong knowledge of billable services for Medicaid.
DUTIES AND RESPONSIBILITIES:
- Assist the Program Manager of Middletown to oversee program goals, compliance and initiatives.
- Provide management, daily direction and oversight of Peer Diversion staff at the Orange County Crisis Call Center. This includes overseeing staff scheduling, the time and attendance process (ADP) and the Continuous Development of People Process (CDPP).
- Establish and maintain effective working relationships and lines of communication with participating 9.39 hospitals, other treatment facilities and community providers. This includes, when required, participating in in-service presentations and other informational sessions.
- Proactively engage people at risk of hospitalization for mental health disability related issues. Provide highly individualized, flexible, demand responsive, intensive peer support and timely intervention during periods when individuals with psychiatric disabilities are experiencing increased vulnerability and are at greatest risk.
- Work in partnership with the Mobile Mental Health, and the Orange County Provider Network to provide well-integrated, peer-based services utilizing a flexible schedule to meet the unique needs of targeted consumers.
- Responsibilities include: 1) reaching out to, and engaging individuals with significant psychiatric disabilities; 2) providing counseling, planning and other needed services to identified persons; 3) connecting service recipients with Network provider agencies; 4) maintaining linkages with community partners and other county resources in relation to education, housing, health care, recreation and socialization; 5) developing and maintaining linkages with sources of potential training and employment opportunities including public agencies and private employers; 6) restructuring resources as necessary to ensure continuing personal stability and individual satisfaction; 7) accompanies the diversion peers on outreaches to managed Medicaid consumers and any and all others that are necessary for a team approach.
- Encourage each consumer to develop an advanced directive to help direct his or her care in the event he or she is incapable. Primary focus should be to provide demand responsive-peer-support and completing a DLA-20 and educate the consumer of the process of completing a Wellness and Recovery Action Plan (WRAP) Plans (with realistic goals based on each individual’s purpose and passion for life), Advance Directives, and Health Care Proxies.
- Act as a role model/mentor to peers by assisting individuals to self advocate and coordinate their own services
- Attend relevant Orange County Mental Health meetings such as Inpatient/Outpatient Mental Health Providers’ Meeting.
- Educate consumer families about transitional needs, challenges, options and resources.
- Provide counseling, time and attention, empathy, validation, someone to confide in and trust, guidance and modeling of effective community living on an as-needed basis, throughout the period of transition.
- Encourage independence and autonomy by offering information, experiences and opportunities to make informed choices.
- Learn the Orange County Department of Mental Health (OCDMH) Scorecard data process; enter statistics on a monthly basis and attend meetings related to Scorecard entries as needed.
- Manage workflow for eligible consumers in reference to Managed Medicaid billable services under a crisis domain. Monitor compliance with all policy, procedures, and documentation requirements for Managed Medicaid billable services. Supervise Peer Diversion staff and ensure all requirements are met for billing submission.
- Maintain consumer files to ensure OMH and Medicaid contract compliance.
- Prepare, review & ensure the accuracy & timeliness of, Medicaid billing documents, reports & statistical information.
- Ensure that all goals, targets, and performance outcomes are met.
- Ability to manage multiple tasks and time management.
- Complete all reporting and record keeping as required by the agency and other regulatory entities.
- Oversee the budget and all supplies/ program needs requests.
- Oversee the agency vehicles attached to the funding sources.
- Perform other duties as required by the needs of the position.
- A license is required and maintained in one of these Master's Degrees: Social Work (LMSW or LCSW).
- Must have strong leadership skills with the ability to supervise staff.
- Must be flexible and positive in approach, organized and hard working.
- Should possess positive communication skills – both orally and in writing.
- Must have strong analytical skills with the ability to review data collection results and/or reports for use in business decisions.
- Must have strong knowledge of billable services for Medicaid.
- Must complete approved advocacy training programs within the first six months of employment.
- Master's Degree or advanced degree in Social Work (LMSW or LCSW) or Mental Health Counseling.
- A minimum of 2 years of management experience, preferred.
- Experience with technology and the integration into program workflow.
- Proficiency in Microsoft Office.
- Experience with community outreach and crisis.
- English/Spanish speaking, a plus.
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