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Job Opportunity: Employment Case Manager
Location: Poughkeepsie, NY (Temporary position with potential extension until June 30th)
Schedule: Monday, Tuesday, Wednesday, Friday: 8:00 AM - 4:30 PM; Thursday: 11:00 AM - 7:00 PM
Hourly Rate: $20 - $28
Are you passionate about making a difference in people's lives and have a knack for managing cases with precision and care? Join our team as an Employment Case Manager in Poughkeepsie, NY, where you'll play a pivotal role in empowering individuals towards their career goals.
Employment Case Manager Requirements:
- Bachelor's degree and a minimum of three years of experience in case management or a related field.
- Exceptional organizational skills and attention to detail.
- Strong interpersonal and communication abilities.
- Proficiency in maintaining confidentiality and handling sensitive information.
- Ability to work collaboratively in a team-oriented environment.
Employment Case Manager Responsibilities:
- Supervisory Oversight: Provide comprehensive supervision to Workforce Connections (WFC) Case Managers, ensuring alignment with job responsibilities and program objectives.
- Operational Support: Collaborate closely with the Workforce Program Manager to oversee daily operations of the WFC program, including managing program personnel and facilitating communication with specialists and supervisors.
- Reporting and Compliance: Assist the Workforce Program Manager in compiling and submitting all mandated monthly, quarterly, semi-annual, and annual reports, ensuring adherence to program requirements.
- Customer Service Excellence: Foster a culture of quality, customer-driven service delivery to program participants, employers, mentees, and stakeholders from participating agencies and organizations.
- Documentation Maintenance: Maintain meticulous records of all paperwork mandated in the WFC contract, ensuring accuracy and completeness of report files.
- Program Promotion: Actively market the Mentoring Program to eligible individuals, community service organizations, and employment communities, highlighting the program's benefits and opportunities.
- Employer Relationship Building: Cultivate strong relationships with clients' employers, addressing specific workplace issues, and soliciting feedback on clients' overall progress.
- Case Note Documentation: Maintain detailed case notes for each interaction, whether in-person or via phone, with both employers and clients, documenting progress and discussions.
- Progress Evaluation: Conduct thorough evaluations of each client's progress, identifying strengths and areas for improvement.
- Training Opportunities Identification: Identify relevant training opportunities for program participants to enhance their skill sets and employability.
- Employer Engagement: Schedule meetings or phone interviews with clients' job supervisors or designated employer representatives within five business days of employment start date or program enrollment, ensuring convenience for the employer.
Join us in our mission to empower individuals towards sustainable employment and career growth. Apply now and be part of a dedicated team committed to making a positive impact in our community!
Why choose Ethan Allen Workforce Solutions? We’re great matchmakers! As a job placement agency, we help job seekers get noticed and land positions that match their qualifications at companies that are hiring. We often have access to positions that may not be available otherwise.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $20 - $28 Hour
- Poughkeepsie, NY 12601
- 5/13/24
Benefits:
- Competitive Compensation
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan with substantial company match
- Life and Travel Insurance
- Tuition Assistance
- Paid Holidays and Vacation
- Wellness Reimbursement Program
What does a Part Time Customer Service Representative do?
Part Time Customer Service Representatives handle customer requests by making and receiving calls about inquiries and complaints regarding rates, billing, service issues, collections, etc. in a proactive, positive and professional manner. The work week may be scheduled anytime between the hours of 8:00am and 6:30pm Monday through Friday and 9:00am to 1:15pm on Saturdays. The typical work schedule is determined by our management team and can vary considerably throughout the year.
Work may include, but not be limited to:
- Communicating with and assisting our customers via the phone and in person
- Collecting, confirming, analyzing, and summarizing information and data from various sources
- Operating office machines not limited to copy machines, fax machines, computers, and telephone equipment
- Preparing and maintaining files and reports
What does it take to be a Part Time Customer Service Representative?
Required:
- High school diploma or equivalency diploma
- Must possess and maintain a valid driver’s license
- Proficient computer skills; ability to type, use a computer, telephone and office equipment
- Must enjoy interaction with the public and have sound judgment, excellent initiative and communication skills
- Ability to work well with other people and interact with the public in a courteous and businesslike manner
- Professional telephone etiquette and demeanor
Preferred:
- Prior customer service and/or call center experience
- Bilingual in English and Spanish
Applications will be accepted until May 03, 2024.
All incumbents start at the same pay rate per the collective bargaining agreement.
Pay Rate: $29.37 to $34.93 / hour
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Full Time, Part Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 5/11/24