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BASIC FUNCTIONS AND RESPONSIBILITIES:
Responsible for carrying out established policies in order to protect life, property and assets of Mohonk Mountain House and its’ guests, visitors and staff. Provides supervision over subordinate security officers and provides medical assistance as a certified NYS EMT.
ESSENTIAL JOB FUNCTIONS:
•Reports to work primarily for the A-Line Shift (11p-7a) including weekends and holidays.
•Responds to any needs relating to safety and security of our guests, visitors or employees.
•Performs designated rounds and patrols functions, including, but not limited to, day hiker patrol functions and functions serving alcoholic beverages.
•Reports hazards, and makes observations on issues which affect the safety and security of our guests, visitors and employees.
•Receives complaints. Investigates and documents incidents, according to Standard Operating Procedures.
•Carries a two way portable radio and wears an earpiece to communicate and provides immediate response to emergency situations.
•Wears proper uniform at all times. Maintains and cares for uniforms.
•Maintains records and writes detailed reports in accordance with Safety and Security Department Standard Operating Procedures.
•Provides traffic control and enforcement of Traffic Rules and Regulations.
•Adheres to and enforces company policies and procedures.
•Wears proper personal protective equipment appropriate to the task being performed
•Familiarizes self with and uses Mohonk Mountain House 14 Service Steps with Service Strategies.
•Works independently and as part of a team.
•Makes suggestions / recommendations to Security Manager’s as needed.
•Follows the guidelines established and outlined in the Department's Standard Operating Procedures. This applies to the service of alcohol, securing restricted areas and key control.
•Provides assistance as directed by the Night Manager, Manager on Duty, and Night Auditor.
•Promotes safe and secure working procedures in a manner which is perceived as helpful and friendly.
•Responds to medical emergencies and administers first aid to ill and injured guests, visitors and employees, in the Mountain House, and on the trails and grounds.
•Knowledgeable of Mohonk Mountain House’s emergency response procedures.
•Familiarizes self with Gatehouse procedures.
•Familiarizes self with Mohonk Mountain House’s electronic lock system, electronic safes and troubleshoot/repairs.
•Maintains a flexible work schedule including days/nights, overnights, weekdays/weekends, holidays, and during peak periods of business.
•Physically able to transverse the property, both inside the Mountain House and outside grounds for the purpose of patrolling, performing designated rounds, processing and parking cars, emergency response, and other designated tasks.
•Stands in a stationary position for long periods of time for the purpose of patrolling functions.
•Uses necessary equipment such as hand held portable radios, keyboard for both computer terminal and fire alarm panel, flashlights, key rings, first aid and firefighting equipment.
•Safely lifts and carries heavy loads of at least 75 pounds, for long periods of time and on rocky and steep terrain. Walks up to 7 miles per day.
•Operates a motor vehicle with either a standard or automatic transmission and perform routine care of that vehicle.
•Works in stressful situations and under pressure. Must be able to adapt to changing priorities. Acts calmly and effectively in emergency situations.
•Analyzes problems and develops and implements action plans to address problems.
•Inspects the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Sees close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Speaks, reads, and writes the English language and communicates in a clear and congenial manner, with our guests, visitors, and employees. Hears verbal instructions, directions, and warnings.
•Reads and writes in a legible and orderly manner in order to prepare reports that are considered legal documents.
•Reaches with hands and arms, bends, kneels, stoops, twists and flexes arms, walks up and down stairs/inclines, sits, climbs up/down ladders or stands for up to 5 hours at a time.
•Presents a neat, clean and well-groomed appearance in accordance with the Mohonk Mountain House Dress and Grooming Standards.
•Assists with the training of new safety and security staff.
•Maintains monthly checklists (emergency lights, fire-doors, first-aid supplies, eye wash stations, security vehicle, security golf cart, and fire extinguishers.)
•Provides supervision of security officers.
•Familiarizes self with Guest Service function for valeting vehicles
•Learns Front Office/Switchboard telephone procedures.
•Assigns tasks as necessary or needed.
•Basic computer proficiency.
QUALIFICATIONS:
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Obtain New York State Security Guard certification within 1 year of hire.
•NYS Emergency Medical Technician certification.
•CPR certification
•High School Graduate.
•Firefighting experience and/or training preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 5/20/24
BASIC FUNCTIONS AND RESPONSIBILITES:
Supervises the operational aspects of the stables program including horseback riding, pony rides, carriage operation, corporate events, public relations, staffing, expense control, and sales; maximizing revenue while maintaining a high quality of safety and service. This person will respond quickly and appropriately to satisfy all guest and staff requests while promoting a positive and safe experience. The Stables Supervisor is an active member of the recreation team who responds to all issues of departmental concern within the framework of the operation of the total hotel.
ESSENTIAL JOB FUNCTIONS:
•Oversee daily operations of the stable in absence of Stable Manager including: staff, rides, reservations, accounting procedures, and animal care.
•Demonstrate competency as horseback rider with ability to mount horse from the ground.
•Arrive prepared, on time, and ready to work; maintain good attendance.
•Display good horsemanship and have a strong fundamental background in horse ailments, conditions, and traits.
•Demonstrate “Horse sense” and interpret herd behavior.
•Assess rider’s abilities and horse behaviors in response to riders’ actions.
•Maintain a structured working environment for staff.
•Supervise and train stables personnel.
•Ensure all riders have accurately signed waiver form and payment receipt.
•Communicate instructions clearly and effectively in an ever-changing/active situation that guests of any age can understand.
•Explain proper safety procedures during the mounting and dismounting process; accurately fit guests to their saddles, stirrups, helmets and other equipment.
•Tack or harness animals prior to (or at end of) carriage or trail ride, completing a safety check of the equipment every time and maintaining equipment condition and appearance.
•Organize horse and riders in trail (lineup) groups in an efficient and safe manner.
•Learn trail routes and historical/interesting facts about Mohonk Mountain House and the surrounding area.
•Encourage, display, and role model proper riding form at all times.
•Follow grooming, feeding/watering schedules for each animal.
•Dispense, inject (IV and IM), and apply prescribed medications and treatments to animals with accurate, detailed, record keeping.
•Detect and eliminate/reduce potential hazards from and around the trail system and barn area.
•Clean barn, riding arena, paddock, courtyard, and trail system using a golf cart or wagon.
•Lead horses to and from paddocks and riding arena, lead another horse while riding a horse.
•Lead trail rides and drive carriages for up to 3 consecutive hours.
•Lead pony ride for our guests as young as 2 years of age up and down moderate inclines.
•Load hay in/out of the hayloft of barn.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 yards with/ without assistance. Walk up to 7 miles per day.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Work in a manner that will not endanger self or others.
•Handle stressful, noisy, crowded, distracting, and emergency situations calmly, with a level head; including situations involving heights or closed in areas.
•Work in a hot/cold climate for extended periods of time.
•Maintain a consistent attitude, cheerful, positive, and “can do”. Speak positively about Mohonk, guests, and coworkers.
•Multi-task and pay attention to operational details while being attentive to guests. (Safety patrol of the barn and surroundings)
•Respond, in an encouraging manner, with alternate solutions to meet the guests’ needs or requests; show initiative and take action with an appropriate level of independence.
•Show interest and patience while working with young or adolescent children and novice rider.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, overnights, weekdays/weekends, holidays, and during peak periods of business.
•Answer phones in a clear, professional manner, and retrieve voicemails; capable of returning calls, taking precise written messages, processing payment, and follow through.
•Give accurate information, face to face, and over the phone. Maintain a complete knowledge of: All stables offerings, policies, and pricing; resort features; activities; and hours of operation.
•Operate POS cash register, record allocations of skate usage, differentiate the denominations of U.S. currency and coins, and make change in a timely manner during a transaction.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Speak clearly in front of groups of up to 20 persons; communicate well so that guests of any age can understand.
•Energy , initiative, creativity , and willingness to try new approaches and techniques.
•Memorize names of plants, animals, names of guests, and horses/mules.
•Analyze problems and develop and implement action plans to address problems.
•Prepare administrative reports in a clear, logical manner.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
•Develop and implement innovative and interesting programs.
•Take reservation and billing information using computer based program with utmost accuracy and detail.
•Establish and maintain positive guest relations and a peaceful riding and/or carriage experience.
•Wear proper protective equipment appropriate to the task being performed.
•Clearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing
•Work independently and as part of a team.
•Take charge of the staff as regards the upkeep and appearance of the barn area, surroundings, animals, and equipment.
•Assist and oversee the feeding/watering schedules and menu for each animal.
•Dispense and apply prescribed medications and treatments to animals.
•Develop and enforce trail routes, exercise routines, and breaks for animals.
•Oversee farrier and vet visits.
•Available for after hours emergency horse care.
•Monitor staff schedule, time clock punches, and scheduled breaks daily.
•Oversee schedule of daily staff and assignment of riders to horses based on level of ride and skill of riders.
•Assist in scheduling of all stables business including; riding, carriages, private events; coordinates through the appropriate Mohonk departments including: Guest Services, Information Desk, Gatehouse, and Recreation.
•Lead daily staff shift briefing.
•Assist in evaluating staff during the appraisal process.
•Maintain the daily reservation books; create times with flexibility and knowledge of the regular scheduled daily offerings
QUALIFICATIONS:
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•CHA certification a plus
•A.A. or B.S degree in Equine Science is helpful
•Minimum of 4 years experience in a public/private stables operation with a proven record of increasing responsibility
•Current standard First Aid and CPR preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Weekends and holidays are a must though November
- Immediately
- New Paltz, NY 12561
- 5/5/24