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BASIC FUNCTIONS AND RESPONSIBILITIES:
This Guest Services Attendant is responsible for welcoming and assisting prospective and current guests at the resort. Responsibilities include assisting guests with their luggage and valet parking. The qualified candidate must have an outgoing, friendly personality, great customer service skills and a neat, professional appearance.
ESSENTIAL JOB FUNCTIONS:
•Greets all arriving/departing guests by name when available, unloads/loads luggage from automobiles and provides directions/orientation to resort.
•Attends to Guest's needs, i.e., information, directions, delivery of messages. etc.
•Familiarizes self with local roadways, highways, attractions and general landscape of the area and provides accurate information/directions to guests.
•Provides all guests with a pleasant experience by presenting self in a friendly and knowledgeable fashion.
•Transports luggage to Luggage hold room or Guest room.
•Orientates guests to room features and services.
•Provides service to Guest during check-out by removing Guest's luggage from their room to either the Guest's automobile or luggage storage room.
•Operates vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Drives, parks, parallel-parks, and backs up vehicles using only side mirrors when necessary.
•Performs automobile and others inspections by touch, sight, sound and smell.
•Operates a motor vehicle with either a standard or automatic transmission and perform routine care of that vehicle.
•Valet parks guest automobiles, secures windows and doors and retrieves automobile from parking lot.
•Demonstrates knowledge of automobile security systems and kill switches.
•Operates a variety of vehicle types and drives them according to the methods recommended by the manufacturer. Parks vehicles according to department policy and ensures diesels are properly connected during cold weather.
•Parks automobiles in a timely fashion to assist in alleviating congestion of automobiles in front of resort.
•Assists with jump starts, tire changes and gasoline refueling in accordance with department policy.
•Connects/disconnects battery operated vehicles into/out of charging stations.
•Fulfills the responsibilities of a Porch Attendant as needed.
•Acts as an ambassador of the Resort when taking up luggage, explaining layout, activities, safety features, resort policies, amenities, etc.
•Delivers Gift Shop orders, shopping orders, ice, firewood, dry cleaning and other items requested by guests.
•Supplies wood for and maintains the fires in the public fireplaces.
•Maintains all equipment belonging to the department in an operational fashion by appropriately using the equipment and repairing it as necessary.
•Maintains a neat and clean Guest Service area. Includes the cleanliness and appearance of the Guest Service desk, office, storage room, Bellperson's lounge, porch and roadway. May include the removal of dirt, snow, glass, etc.
•Takes immediate corrective action to resolve guest complaints. Refers unresolved complaints to the immediate attention of the Concierge, Bell Captain and/or Guest Relations Manager.
•Shovels or brooms snow or scrapes ice from automobiles and pathways.
•Carries out Guest shopping requests as directed.
•Secures items stored in Guest storage areas and ensures safe-keeping. Keeps all items in an organized, neat and secure fashion.
•Learns and familiarizes self with all desk functions to include, but not limited to, assisting with trip coordination, dry cleaning, cash drawer and accounting practices, trip sheet initiation and completion, ensuring all guests are appropriately handled, etc.
•Works outdoors and exposed to natural elements.
•Works in stressful situations and under pressure. Adapts to changing priorities and maintains composure.
•Analyzes problems and develops and implements action plans to address problems.
•Works independently and as part of a team.
•Speaks, reads and writes the English language and communicates in a clear and congenial manner, with our guests, visitors and employees. Hears verbal instructions, directions and warnings.
•Sees close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Grasps, lifts, carries and maneuvers up to 75 pounds to process luggage and firewood.
•Pushes, pulls and maneuvers a loaded luggage cart weighing up to 400 lbs. in/out of elevators, through passageways or outdoors up to 500 feet.,
•Reaches with hands and arms, bends, kneels, stoops, twists and flexes arms, walks up and down stairs/inclines, sits, climbs up/down ladders or stands for up to 5 hours at a time.
•Walks up and down a flight of up to 100 stairs frequently throughout a shift. Shovels snow for long periods of time (up to a total shift of 8 hours). Walk up to 15 miles.
•Operates and uses electronic equipment such as adding machines, computers, telephones and hand-held portable radios.
•Adheres to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learns and successfully demonstrates the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learns and retains knowledge of historical facts and information about Mohonk Mountain House and services.
•Maintains a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Develops and maintains positive working relationships with other staff.
•Attends events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Answers guest questions with accurate information and demonstrates a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
QUALIFICATIONS:
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Valid New York State Class E Chauffeur's License, or equivalent. License must be free of serious and multiple infractions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 11/27/25
It's Not Work When You're Doing What You Love! Woodland Pond at New Paltz is a CMS 5 Star Rated Continuing Care Retirement Community. Woodland Pond has an excellent reputation for quality care and exceptional service. If you are interested in our commitment to a positive, nurturing workplace environment for staff, we want to hear from you! We offer an excellent salary, benefits and perks.
Job Details Level: Entry Job Location: Woodland Pond Inc - New Paltz, NY Position Type: Per Diem Salary Range: $19.35 - $21.35 Hourly Job Shift: Varied DescriptionPosition Summary The Concierge Porter is responsible for functioning as concierge and receptionist as requested and scheduled. Completes hands-on maintenance tasks as assigned ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function) Is9*CF) fully trained and competent in the tasks and duties of Concierge and Reception and fills in as scheduled and requested, primarily for meal periods (*CF) Presents a professional, pleasant demeanor at all times to residents and guests Completes assigned and varied basic maintenance functions Assists Maintenance staff as requested Logs on to Worxhub and complete work orders assigned. Tasks to be related to Concierge and Maintenance Responds to varied calls throughout facility during shift (lockouts, TV issues, etc) (*CF) Drafts, creates and distributes internal and external written communication as requested Completes all other related duties as assigned Completes all required training and in-services All other duties as assigned QualificationsGENERAL SKILLS AND ABILITIES Maintains high standards for work areas, attitude and appearance Understands that honesty and ethics are essential in the performance of duties Willing to learn and grow Demonstrates maturity in judgment and behaviors Able to work a flexible schedule, including evenings, weekends and/or holidays Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned Qualifications High school diploma, or HSE Excellent customer service and verbal communication skills Ability to read and comprehend instructions, short correspondence, and memos Demonstrated ability to function within a Windows based computer program Ability to multitask Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population Entry
- Immediately
- New Paltz, NY 12561
- 11/17/25
It's Not Work When You're Doing What You Love! Woodland Pond at New Paltz is a CMS 5 Star Rated Continuing Care Retirement Community. Woodland Pond has an excellent reputation for quality care and exceptional service. If you are interested in our commitment to a positive, nurturing workplace environment for staff, we want to hear from you! We offer an excellent salary, benefits and perks.
Job Details Level: Entry Job Location: Woodland Pond Inc - New Paltz, NY Position Type: Part Time Salary Range: $19.00 - $21.00 Hourly Job Shift: Varied DescriptionPosition Summary The Concierge is responsible for answering and routing calls, greeting visitors, assisting residents and visitors with various tasks, office clerical work, handling emergencies, and providing support services to the administrative staff ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function) Answering multi line telephone system; routing calls, transferring calls, and taking messages (*CF) Welcoming visitors; asking them to sign in and sign out, providing ID badges when necessary, alerting residents when their visitors arrive (*CF) Handling Emergencies in a calm and composed manner; Calling 911 in the event of an emergency, reading the fire alarm panel, communicating with emergency personnel, residents, and staff during an emergency, activating quick message communication, contacting the Wellness Nurse if a resident has a physical emergency (*CF) Entering work requests in Worxhub Coordinating services for residents; transportation, dining reservations, guest room reservations, event ticket purchasing, package/mail distribution, activity sign up, housekeeping and maintenance requests, and other services as assigned (*CF) Assisting Resident Services Director, Activities Coordinator and other department heads with clerical work as needed Completing all required training and in-services All other duties as assigned QualificationsGENERAL SKILLS AND ABILITIES Maintains high standards for work areas, attitude and appearance Understands that honesty and ethics are essential in the performance of duties Willing to learn and grow Demonstrates maturity in judgment and behaviors Able to work a flexible schedule, including weekends and/or holidays Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned Qualifications High school diploma or HSE, with two years of similar experience, or Associates degree or equivalent from two-year college or technical school, with one year of similar experience Computer skills using word processing, spreadsheet, desktop publishing, and data base programs Excellent customer service and verbal communication skills Ability to multitask Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population Entry
- Part Time
- Immediately
- New Paltz, NY 12561
- 11/17/25
It's Not Work When You're Doing What You Love! Woodland Pond at New Paltz is a CMS 5 Star Rated Continuing Care Retirement Community. Woodland Pond has an excellent reputation for quality care and exceptional service. If you are interested in our commitment to a positive, nurturing workplace environment for staff, we want to hear from you! We offer an excellent salary, benefits and perks.
Job Details Level: Entry Job Location: Woodland Pond Inc - New Paltz, NY Position Type: Per Diem Salary Range: $19.35 - $21.35 Hourly Job Shift: Varied DescriptionPosition Summary The Concierge Porter is responsible for functioning as concierge and receptionist as requested and scheduled. Completes hands-on maintenance tasks as assigned ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function) Is9*CF) fully trained and competent in the tasks and duties of Concierge and Reception and fills in as scheduled and requested, primarily for meal periods (*CF) Presents a professional, pleasant demeanor at all times to residents and guests Completes assigned and varied basic maintenance functions Assists Maintenance staff as requested Logs on to Worxhub and complete work orders assigned. Tasks to be related to Concierge and Maintenance Responds to varied calls throughout facility during shift (lockouts, TV issues, etc) (*CF) Drafts, creates and distributes internal and external written communication as requested Completes all other related duties as assigned Completes all required training and in-services All other duties as assigned QualificationsGENERAL SKILLS AND ABILITIES Maintains high standards for work areas, attitude and appearance Understands that honesty and ethics are essential in the performance of duties Willing to learn and grow Demonstrates maturity in judgment and behaviors Able to work a flexible schedule, including evenings, weekends and/or holidays Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned Qualifications High school diploma, or HSE Excellent customer service and verbal communication skills Ability to read and comprehend instructions, short correspondence, and memos Demonstrated ability to function within a Windows based computer program Ability to multitask Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population Entry
- Immediately
- New Paltz, NY 12561
- 11/17/25
It's Not Work When You're Doing What You Love! Woodland Pond at New Paltz is a CMS 5 Star Rated Continuing Care Retirement Community. Woodland Pond has an excellent reputation for quality care and exceptional service. If you are interested in our commitment to a positive, nurturing workplace environment for staff, we want to hear from you! We offer an excellent salary, benefits and perks.
Job Details Job Location: Woodland Pond Inc - New Paltz, NY Position Type: Per Diem Salary Range: $24.07 - $26.07 Hourly Job Shift: Varied DescriptionResponsible to: Position Classifications: President & CEO Hourly/Non-Exempt Category 3 – Blood Borne Pathogens DIRECTLY SUPERVISES AND EVALUATES: None Is Back up to: HC Administrative Office Coordinator Is Backed up by: HC Administrative Office Coordinator Position Summary: Performs general administrative duties; and provides support to the department heads at Woodland Pond not otherwise having dedicated departmental coordinators (including: Admin, Finance, Resident Services), on a limited basis, as assigned. Specific responsibilities are expected to include: Job Responsibilities (when acting as): Unit Clerk on Skilled Nursing or Assisted Living (from Unit Clerk Job Description): Answers telephone calls, takes messages or directs calls to appropriate party For onsite MD appointments, ANY onsite location: Ensures for all appointments that the following are in order: Current and prior month MARs Resident Chart Physician Consult sheet, which MUST indicate reason for visit and clearly explain what is needed from the doc. Ensures that these packets are brought to the medical appointment office prior to the appointment Ensures that ALL in-house appointments are documented in Outlook calendar, and white board on SNF. (PT/OT/SP, MD, Dental, Podiatry, Salon) Updates and maintains, as needed (always keeps adequate supply available for staff) Blank 24 hour report forms ADL sheets, personal sheets 1 and 2 hour check sheets Daily fluid intake forms Physician consult forms AL Resident Self-Scheduled Appointment Forms Transportation Request Forms Resident emergency packets Existing resident census in AOD (change status as needed) (SNF) Admission Packets (readily available for admission nurse) Chart filing to include PT/OT/SP forms Orders office supplies and equipment through Central Supply Incident and Accident Reports (I and A’s) Ensures that all I and A’s reports for SNF are given to the HC Administrator and monitored by the HC Administrative Coordinator. Maintains all I and A’s for assisted living Receives and reviews I &A;’s from Charge Nurse and files them. Faxes reportable I & A to DOH and maintains fax confirmation for Assisted Living Logs all Assisted Living I&A;’s into tracking sheets in Excel New orders: receive from fax or returning residents, ALR only and deliver to nurses; file all in charts, once they have been processed by nurses and signed off on Care Plan Meetings: prepare MAR and TAR for the meetings from AOD (Wednesday and Thursday) Maintains PERS and wander guards, activate, and monitor devices for low batteries and preventative maintenance. Training to be provided as needed. Maintains all records that aren’t a part of the residents chart in an organized manner, for DOH. (24 hour report, hourly checks, etc.) Thins charts when necessary, keeping 6 months as required in the chart on the unit in designated file cabinet Admissions: Prepares new admission chart Adds admission packet to empty chart Adds face sheet (from AOD) to front of chart Compiles and prepares CNA documents Writes name and room # on chart binding Prepares resident bracelet: Name and room # Creates name template for room door Completes room checklist Ensures the appropriate supplies are in the room depending on gender and diagnosis, etc. Assists with AOD order entry for new admission, when necessary Incident and Accident Forms All other forms and packets as directed by Unit Manager or DON Break down discharged resident charts and gives to MDS Coordinator or ALR Case Manager, then to Medical Records Coordinator Answer phones; communicates with families, MD, lab/radiology techs, in accordance with the WP communication fundamentals Creates and maintains daily run sheets for CNA’s (SNF) and trip/appointments, checking that records are initialed by designated aide every morning before report on ALR Backs up and assists Scheduler as Needed All other duties as assigned Receptionist or Concierge (From Receptionist Job Description): Answering Phones/ Transferring calls to appropriate parties. Greeting visitors/staff in a friendly, cordial, and pleasant manner. Ensuring ALL visitors sign in (Including but not limited to physicians, consultants, contractors etc…). Direct visitors to appropriate unit / location. Maintain visitor badges. Monitoring Status Solutions/Notifying staff in an emergency. Updating daily census for entire Health Center and forwarding to billing coordinator. Updating “Report of Nursing Staff” sheet and posting. All other duties as assigned. General Admin Assistant: Performs filing regularly for all Administrative department heads listed here, and typing of correspondence. Assist with incoming and outgoing mail for the same. Assists marketing department with preparation of materials, mailings, and other administrative tasks as assigned Aides with limited administrative tasks for the Residents Council. Performs additional administrative tasks as assigned. All other duties as assigned. Qualifications High school graduate with minimum of five years of progressive business experience; bachelor’s degree preferred with two years of administrative coordination, assistant, or secretarial experience. Proficient in word processing, desktop publishing and spreadsheet software. Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages, especially the geriatric population. Degree of Travel Occasional off-site meetings, seminars, and conferences. Disruption to Routine Frequent disruptions from residents and staff. Occasional after hours will be required for administrative meetings. Safety Hazards in Job Eye and position strain from work on computers. Physical Demands Never Occasionally Frequently Continually Sit X Stand X Walk X Bend/Stoop X Squat X Crawl X Climb X Reach Above Shoulder Level X Kneel X Balance X Lift, Carry, Push, Pull Maximum 10 Lbs. X Maximum 20 Lbs. X Maximum 50 Lbs. X Maximum Over 50 Lbs. X Must Be Able To See X Hear X Speak X Use One Hand X Use Both Hands X Environmental Conditions Never Occasionally Frequently Continually Involves Being Inside X Outside X Exposed to Temperatures of 32ûF and less X 100ûF and more X Wet & Humid Conditions X Noise, Vibration X Fumes, Dust X Hazards, Exposure Never Occasionally Frequently Continually Infectious Wastes X Toxic Chemicals X Needles/Body Fluids X Radiation X Chemotherapeutics X Occasionally = 1% to 33% of the time Frequently = 34% to 66% of the time Continually = 67% to 100% of the time I have read and understand the responsibilities of my position at Woodland Pond as outlined in this Position Description for Administrative Assistant-Universal. Qualifications
- Immediately
- New Paltz, NY 12561
- 11/13/25


