BASIC FUNCTIONS AND RESPONSIBILITIES:

Provide prompt, courteous service to the dining guests of the Mohonk Mountain House for breakfast, lunch, dinner and special functions according to the standards set by Management.

ESSENTIAL JOB FUNCTIONS:

•Work in coordination with kitchen staff and other dining room staff ensuring the efficient operation of the restaurant.
•Learn standard menu items so that you can describe them to the guest in detail and answer any questions they may have.
•Provide recommendations and suggestions aimed at enhancing the satisfaction of diners- such as recommendations about wine pairings.
•Open wine bottles and champagne table-side with waiter’s corkscrew, and present to guests.
•Take and receive food and beverage orders from guest and serve in an efficient, timely and professional manner following the established sequence of service.
•Enter guest orders in a POS with the ability to enter special requests such as dietary restrictions, allergies, etc.
•Anticipate guest needs and meet them before you are asked to.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Negotiate stairs up and down while carrying full trays.
•Work under crowded and noisy conditions and to navigate around guests with loaded trays.
•Handle dishes and glassware carefully.
•Provide proper service while serving wines and champagne, and have thorough knowledge of cocktails, spirits, and beer- including local selections.
•Set and reset tables with linen, silverware, dishware, and glassware.
•Mark silverware with each course.
•Clean before, during and after service, maintaining high standards of cleanliness. Store food in accordance with safe food-handling procedures.
•Assist in the set up and breakdown of special functions.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Assume responsibility for all Mohonk Mountain House equipment and supplies. Use caution to prevent loss and abuse of Mohonk Mountain House property.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
•Lift up to 50 lbs from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per shift.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 yards.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Act calmly and effectively in emergency situations.
•Analyze problems and develop and implement action plans to address problems.
•Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business.
•Perform basic mathematical functions such as addition, subtraction, multiplication and division.
•Maintain confidentiality of guests’ personal information and use with discretion.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.

QUALIFICATIONS:
•At least 18 years of age.
•Knowledge of hospitality and experience in food and beverage service.
•TIPS or other state-recognized Alcohol Awareness Training Certification preferred.
•Servsafe or other industry-recognized safe food handling certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZP

BASIC FUNCTIONS AND RESPONSIBILITIES:

Provide prompt, courteous service to the dining guests of the Mohonk Mountain House for breakfast, lunch, dinner and special functions according to the standards set by Management.

ESSENTIAL JOB FUNCTIONS:

•Work in coordination with kitchen staff and other dining room staff ensuring the efficient operation of the restaurant.
•Learn standard menu items so that you can describe them to the guest in detail and answer any questions they may have.
•Provide recommendations and suggestions aimed at enhancing the satisfaction of diners- such as recommendations about wine pairings.
•Open wine bottles and champagne table-side with waiter’s corkscrew, and present to guests.
•Take and receive food and beverage orders from guest and serve in an efficient, timely and professional manner following the established sequence of service.
•Enter guest orders in a POS with the ability to enter special requests such as dietary restrictions, allergies, etc.
•Anticipate guest needs and meet them before you are asked to.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Negotiate stairs up and down while carrying full trays.
•Work under crowded and noisy conditions and to navigate around guests with loaded trays.
•Handle dishes and glassware carefully.
•Provide proper service while serving wines and champagne, and have thorough knowledge of cocktails, spirits, and beer- including local selections.
•Set and reset tables with linen, silverware, dishware, and glassware.
•Mark silverware with each course.
•Clean before, during and after service, maintaining high standards of cleanliness. Store food in accordance with safe food-handling procedures.
•Assist in the set up and breakdown of special functions.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Assume responsibility for all Mohonk Mountain House equipment and supplies. Use caution to prevent loss and abuse of Mohonk Mountain House property.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
•Lift up to 50 lbs from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per shift.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 yards.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Act calmly and effectively in emergency situations.
•Analyze problems and develop and implement action plans to address problems.
•Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business.
•Perform basic mathematical functions such as addition, subtraction, multiplication and division.
•Maintain confidentiality of guests’ personal information and use with discretion.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.

QUALIFICATIONS:
•At least 18 years of age.
•Knowledge of hospitality and experience in food and beverage service.
•TIPS or other state-recognized Alcohol Awareness Training Certification preferred.
•Servsafe or other industry-recognized safe food handling certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZP

POSITION:                Senior Pastry Cook

DEPARTMENT:         Kitchen

DATE:                        February 2024

BASIC FUNCTIONS AND RESPONSIBILITIES:

Oversee the preparation and production of baked goods, pastries, breakfast pastries, and all associated pastry items for a resort serving up to 2500 meals per day, in accordance with company standards and local health regulations.

ESSENTIAL JOB FUNCTIONS:       

• Supervise Bakery and Pastry Employees and ensure all staff are adhering to kitchen standards regarding proper uniform, service standards, food production, safety and sanitation, and morale.
• Ensure that all pastry recipes are accurately prepared, documented, standardized, and followed by the pastry team to maintain consistency across all menu items.
• Requisition food materials daily or as needed for the preparation of breakfast, lunch, and dinner services to be filled by the Receiving Department.    
• Develop menus, prep lists, requisitions, photograph, costing, and new menu packets with assistance of Pastry Chef and Bakery Sous Chef.       
• Maintain work spaces including stainless steel tables, equipment, dry storage shelves, walk-in refrigerators, freezer, and general sanitary condition of bake shop production and storage areas in a neat and orderly fashion.  
• Wash and disinfect kitchen area, tables, tools, knives, and equipment.     
• Conduct regular inspections of pastry items to ensure they meet established standards for taste, appearance, and texture.      
• Work with Pastry Chef, Bakery Sous Chef, and Restaurant Chefs on pastry menu design. 
• Maintain open lines of communication with other kitchen staff, including chefs, servers, and management, to ensure smooth coordination of operations.
• Collaborate with other departments, such as the culinary team and front-of-house staff, to coordinate menu offerings, address customer feedback, and resolve any issues that arise during service.
• Use units of measure encountered in the kitchen, and to scale units of measure up or down to accommodate various house counts.   
• Operate equipment such as ovens, stoves, grills, mixers, proofers, microwaves, steamers, kettles, and fryers. 
• Implement and execute dessert production on a timely basis.       
• Check inventory and maintain par stocks, requisitioning items as needed and maintain awareness of costs/expenses.
• Carry out staff supervisory responsibilities in accordance with Mohonk policies and applicable laws including training employees, assigning duties, appraising performance, addressing complaints, rewarding and providing discipline, and resolving problems for the AM and PM shifts.   
• Monitor schedule daily to minimize overtime.
• Maintain food and cooler logs.
• Enforce strict adherence to sanitation and food safety standards in the pastry department, including proper food handling, storage, and cleanliness of equipment and workspaces.
• Maintain an awareness of accurate House counts on a daily and weekly basis for menu breakdown.  
• Work hands on with other pastry team members to help them develop their skills.
• Demonstrate flexibility in accommodating guest needs, no matter what the situation, with politeness and good manners.  
• Prepare special dietary meals or substitute items. 
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Work safely in an environment with undetermined hazard including bulky equipment, hot equipment, wet or greasy floors, etc. 
• Identify safety hazards, report, and follow up to see that corrective action is taken.
• Speak, read and write the English language and communicate in a clear and congenial manner including simple instructions, short correspondence, memos and recipes, with our guests, visitors and employees.   Hear verbal instructions, directions and warnings.
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
• Lift up to 50 pounds from ground level to waist level and carry a distance of up to 100 feet with/ without assistance. Walk up to 5 miles per day.
• Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet.
• Work additional hours beyond regularly scheduled work day (evenings and weekends) as necessary. 
• Work in an environment which is regularly fast-paced and noisy, with temperatures ranging from the cold of a walk-in freezer to the high heat surrounding ovens and stoves.   
• Applies common sense understanding to carry out detailed written or oral instructions.   
• Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, and MS Outlook.
• Research industry trends regularly and maintain a current knowledge of common or trending practices in the industry.
• Complete safety training and certifications when offered. 
• Attend shift briefings and actively participate daily.
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. Practice clean and neat personal hygiene according to Kitchen standards.   
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.   
• Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
• Develop palate to taste sweet, sour, bitter, and salty and demonstrate a sense of smell.

 QUALIFICATIONS:

• Associates Degree in Baking and Pastry Arts or 3-5 years of experience in similar operation required.
• Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZR