POSITION:         Evening Housekeeping Supervisor

DEPARTMENT:     Housekeeping

BASIC FUNCTIONS AND RESPONSIBILTIES

The Evening Housekeeping Supervisor contributes to the comfort, care, and safety of guests through maintaining high standards of cleanliness and the maintenance of public areas and our guest room areas. The Supervisor supervises the evening housekeeping staff to insure a high level of customer satisfaction and quickly oversees our guest's requests.  

ESSENTIAL JOB FUNCTIONS:

•    Organizes, oversees, and inspects cleaning operations to ensure that jobs are done properly and in a timely manner in guests’ rooms, hallways, public areas, restrooms, offices & all of our meeting spaces. 

•    In cooperation with Assistant Rooms Managers, develops training programs and manuals for housekeeping staff concerning hospitality, skills, and equipment use and maintenance.  

•    Assists in the development and implementation of deep cleaning or public areas, rooms, hallways within the hotel in conjunction with the Public Area/Floor Supervisor and Assistant Rooms Managers. 

•    Works with Floor Attendant Supervisor to oversee the routine inspection, cleaning, and maintenance of Housekeeping equipment such as vacuum cleaners, wet vacuums, floor buffers, carpet cleaners, floor strippers, carts, etc.

•    Works closely with the Night Manager in exceeding guest expectations regarding service and services.

•    Works closely with Floor Supervisor to ensure continuity of work into the evening shift and Overnight Porter shift.

•    Facilitates daily shift briefings and evening set up. Prioritizes, organizes, and assigns work assignments for evening staff and nightly staff for effectiveness, efficiency, and in the interest of guest service.

•    Issues supplies and equipment to staff.

•    Conducts daily inspections of all hallways and public areas for cleanliness, need of repair, replacement of furniture and/or equipment including decorative items placement.  Makes recommendations to management. 

•    Works with staff to maintain cleanliness of glass doors and windows through the assigned building.

•    Produces the Housekeeping report, obtains list of rooms for cleaning, prioritizes, and initiates work assignments.  Updates report regularly and ensures report is thorough, accurate and free of omissions and errors.

•    Exchanges communications regarding room status with Front Desk, Call Center, and Housekeeping Staff in a timely manner.

•    Establishes consistent standards of cleanliness for guest and public rooms in detail and communicates this information to housekeeping staff.

•    Initiates work orders for repairs in public rooms; completes follow up.

•    Demonstrates knowledge of cleaning procedures, chemicals and monitors the effectiveness and efficiency of products used by the housekeeping department.

•    Prepares written communications and staff evaluations.

•    Works productively and efficiently with or without supervision when performing routine tasks.

•    Speaks, reads and writes the English language and communicates in a clear and congenial manner with our guest, visitors, and employees.  Hears verbal instructions, directions, and warnings.

•    Reaches with hands and arms, bends, kneels, stoops, twists and flexes arms, walks up and down stairs/inclines, sits, climbs up/down ladders or stands for up to 5 hours at a time.

•    Inspects the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.

•    Sweeps, shovels snow, cleans windows, vacuums, delivers wood, removes trash/ recycling, cleans public areas including bathrooms, and other housekeeping functions as necessary. 

•    Lifts up to 30 pounds from ground level to waist level and carries a distance of up to 50 feet with/ without assistance.  Walks up to 5 miles per day.

•    Sees close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

•    Acts calmly and effectively in emergency situations. 

•    Operates vehicles safely while driving and /or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.

•    Monitors and evaluates work-related conditions to determine compliance with prescribed operating, safety regulations and Department guidelines.

•    Identifies problems, formulates a solution, directs action, and takes corrective follow-up action.

•    Demonstrates proficiency with Windows-based operating systems and uses software including MS Excel, MS Word, and MS Outlook.  

•    Demonstrates organizational skills, proofreading skills, and produces well-written, error-free copies.  

•    Performs basic mathematical functions such as addition, subtraction, multiplication, and division.

•    Adheres to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.

•    Learns and successfully demonstrates the Mohonk Mountain House Service Steps with Service Strategies with guests and staff and retains knowledge of historical facts and information about Mohonk Mountain House.

•    Maintains a flexible work schedule including days/nights, weekdays / weekends, holidays, and during peak periods of business.

•    Develops and maintains positive working relationships with other staff.

•    Attends events, programs, and trainings as needed to enforce and support Mohonk Mountain House Policies and culture.

•    Ensures all paper work that is submitted at the end of the day by staff are neatly in order with correct date, room number, and room attendant’s name, signed and sent to the appropriate departments.

•    Ensures that all employees follow Mohonk Protocols and Standards when cleaning guest rooms and public areas.

•    Reinforces and ensures Personal Protective Equipment is adorned by all staff when performing tasks requiring such.

QUALIFICATIONS:

•    Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.

•    Resort / Hotel / Motel Housekeeping experience / cleaning preferred.

•    At least one year of supervisory experience required

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of employee for this job.  Duties, responsibilities and activities may change at any time or without notice.