BASIC FUNCTIONS AND RESPONSIBILITIES:  

Ensure a pleasant experience to our guests by entertaining and anticipating their needs including fielding questions about the property and activities available to them.  This could be in person or by telephone.  Assist guests with proper sizing of skates and helmets to ensure their safety.  Maintain a safe environment at the Pavilion. 

ESSENTIAL JOB FUNCTIONS: 

• Arrive prepared and on time; maintain good attendance.
• Be a competent ice skater.
• Communicate clearly; explain and enforce safety, rules, and regulations; encourage and role model appropriate behavior on the ice.
• Understand and comply with resort and departmental policies and procedures including required uniform and dress code policies.
• Assist with programming and lesson scheduling times.
• Communicate cost and cancellation policies face to face and over the phone.
• Speak positively about Mohonk, guests, and co-workers.
• Seek ways to enhance the guest experience in unexpected ways asking, “How can I exceed your expectations?”
• Maintain a consistent attitude; cheerful, positive, and “can do”.
• Respond in an encouraging manner with alternate solutions to meet the guests needs or requests; show initiative and take action with appropriate level of independence.
• Interest in working with young or adolescent children.
• Work in the cold for as long as 3 hours in a row.
• Snow and ice removal as needed; use a shovel or snow blower.
• Detect and eliminate/reduce potential hazards from and around the facility, performing safety checks on equipment being used.
• Give accurate and updated information about the rink, daily session times, and other activities offered at Mohonk.
• Maintain a clean Pavilion shop area – including shop appearance, cleaning skates and helmets, stocking the cooler and candy.
• Sell merchandise and drinks.
• Answer phones in a clear and professional manner, and retrieve voicemails, with capability of taking precise written notes/ messages.
• Operate POS cash register, record allocations of skate usage, differentiate the denominations of U.S. currency and coins, and make change in a timely manner during a transaction.
• Process reservations through a computer based system with utmost accuracy and detail.
• Coordinate completion of the winter sports waiver and give a completed waiver card to guests.
• Cash out at the end of the shift and turn in money and receipts, adhering to cashiering and accounting policies.
• Strong ability to multi-task and pay attention to operational details while being attentive to guests.
• Handle adversity, change, and emergency situations calmly and with a level head.
• Embrace and apply Mohonk Mountain House Service Steps with Service Strategies.
• Attend and participate in daily shift briefing.
• Work evenings, weekends, holidays, and an ever changing schedule including split shifts.
• Exercise good disciplinary and interpersonal skills.
• Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
• Manipulate sports equipment.
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
• Lift up to 50 pounds from ground level to waist level and carry a distance of up to 100 feet with/ without assistance.  Walk up to 7 miles per day.
• Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
• Wear proper personal protective equipment appropriate to the task being performed.
• Work in a manner that will not endanger self or others.
• Work independently and as part of a team.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 
• Analyze problems and develop and implement action plans to address problems.
• Clearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing.
• Speak clearly in front of groups of up to 20 people; communicate well so that guests of any age can understand.
• Assist in other recreation venues. 

QUALIFICATIONS:

• Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
• Standard CPR/First Aid training preferred
• Prior experience in a customer service position preferred 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BASIC FUNCTIONS AND RESPONSIBILITIES:

Responsible for providing instruction to guests of the Pavilion Ice rink. This will encompass teaching the basic fundamentals of skating. Demonstrate proper use of equipment, techniques and methods of proper movements to achieve proficiency in activity.

ESSENTIAL JOB FUNCTIONS:

•Arrive prepared and on time; maintain good attendance.
•Possess skill level of ice skating proficiency and ability to demonstrate starts, stops, and forward and backward skating techniques.
•Provide skating techniques to guests as young as 5 years of age.
•Communicate techniques clearly and effectively in a manner that students of any age can understand.
•Explain and enforce safety, rules, and regulations; encourage and role model appropriate behavior on the ice.
•Use appropriate language.
•Adhere to Mohonk Mountain House’s Dress standards.
•Assist with programming and lesson scheduling times.
•Bill students and communicate the cost and cancellation policies.
•Speak positively about the participants, other instructors, and co-workers.
•Seek ways to enhance the lesson in unexpected ways, passionate about client satisfaction, asking “How can I exceed your expectations?”
•Maintain a consistent attitude; cheerful, positive, and “can do;” motivate and energize others.
•Respond in a encouraging manner with alternate solutions to meet the guests needs/requests, show initiative and take action with appropriate level of independence.
•Interest in working with young or adolescent children.
•Energy, initiative, creativity, and willingness to try new approaches and techniques
•Work in the cold for as long as 3 hours in a row.
•Snow and ice removal as needed.
•Give accurate and updated information about the rink, daily session times, and other activities offered at Mohonk.
•Maintain a clean Pavilion shop area – including shop appearance, cleaning skates and helmets, stocking the cooler and candy.
•Detect and eliminate/reduce potential hazards from and around the facility and on the ice surface, performing safety checks on equipment being used.
•Sell merchandise and drinks.
•Answer phones (with correct greeting) and retrieve voicemails with capability of taking precise written notes/ messages.
•Operate POS cash register, record allocations of skate usage, differentiate the denominations of U.S. currency and coins, and make change in a timely manner during a transaction.
•Coordinate completion of the winter sports waiver and give a completed waiver card to overnight guests.
•Cash out at the end of the shift and turn in money and receipts, making sure to record loss/gain and that the bank is accurate.
•Deal calmly and pleasantly with guests while under pressure.
•Handle adversity, change and emergency situations calmly and with a level head.
•Balance student’s weight during the half hour lesson.
•Embrace and apply Mohonk Mountain House Service Standards with Service Strategies.
•Work evenings, weekends and holidays and an ever changing schedule including split shifts.
•Exercise good disciplinary and interpersonal skills.
•Manipulate sports equipment.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 feet with/ without assistance. Walk up to 7 miles per day.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Analyze problems and develop and implement action plans to address problems.
•Work in a manner that will not endanger self or others.
•Clearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing.
•Write concisely and legibly.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Previous coaching/teaching experience in skating program preferred.
•Standard CPR/First Aid training preferred
•Prior experience in a customer service position preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BASIC FUNCTIONS AND RESPONSIBILITIES:

Massage Therapist is responsible for providing all the various massage services offered in the Spa at Mohonk Mountain House. The Massage Therapist is an active member of the Spa team responsible for maintaining a high level of guest service and satisfaction. The Massage Therapist is expected to make a professional recommendation for their guest to facilitate continued wellness.

ESSENTIAL JOB FUNCTIONS:

•Attend in-house trainings with the ultimate goal of being able to perform all massage services offered at the Spa at Mohonk Mountain House as described in the Spa Menu.
•Learn, demonstrate, and adhere to sequence and protocols for each massage service added to skill set.
•Perform professional recommendation of retail with the goal of 10% product sales to service revenue.
•Demonstrate thorough familiarity of Spa services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner.
•Retain guests by consistently providing excellent customer service. This includes anticipating guest needs and adhering to the standards for spa guest service.
•Communicate guest issues to Spa Management.
•Promptly greet guest and provide spa guests with a tour of spa facilities when needed. Escort guest to and from treatment room.
•Perform services keeping guest satisfaction as priority, while running on time for next guest.
•Begin and end all treatments on time, adhering to bookings.
•Provide guests with a thorough and knowledgeable professional massage.
•Clean and sanitize work area as per departmental policies.
•Remove all soiled linen from massage room(s) and deposit in designated area.
•Operate all tools and equipment needed to perform the Spa at Mohonk Mountain House services safely.
•Stock and organize massage room(s) with appropriate linens and supplies.
•Prepare material and supplies for daily operations.
•Maintain a flexible work schedule including weekdays/weekends, holidays, and during peak periods of business.
•Maintain availability of a minimum of three shifts per week.
•Attend vendor trainings and events as assigned to learn the ingredients of products used in order to know possible contraindications due to allergies or medical issues provided by guests and to learn benefits of ingredients and products used to be able to offer well-informed recommendations to guests to facilitate continued wellness.
•Listen well, communicate effectively and establish working relationships with other staff, management, and guests that have a variety of educational backgrounds and values.
•Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Wear proper protective equipment when performing tasks that recommend such equipment.
•Inspect and report maintenance needed on equipment used to provide services.
•Inform supervisor of hazardous situations, emergencies, or threats to security of guests, employees, or hotel assets.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Work productively and efficiently with or without supervision when performing tasks.
•Prioritize and meet time goals in a calm professional manner.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to 4 feet and carry a distance of up to 30 feet with/ without assistance. Walk up to 3 miles per day.
•Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust and focus.
•Interact patiently with teenagers and adults.
•Act calmly and professionally in stressful situations.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area.

QUALIFICATIONS:

•Valid and current NYS License for Massage Therapy.
•Minimum of 2 years work experience in a professional spa setting preferred.
•Basic CPR/First Aid Certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

JOB TITLE:                 Cross Country Ski Shop / Snow Tubing Attendant

 DEPARTMENT:          Ski

 BASIC FUNCTIONS AND RESPONSIBILITIES:  

 Assist the Ski Manager with meeting specific operational goals, general ski shop procedures, skiing, snowshoeing, traction devices and snow tubing safety measures.

 ESSENTIAL JOB FUNCTIONS:

 Maintain a safe, enjoyable, and welcoming ski environment for all guests.

• Promote Mohonk Mountain House’s unique cross-country skiing and snowshoeing experiences through positive guest engagement and knowledgeable service.
• Communicate clearly with the Ski Manager regarding guest needs, trail conditions, upcoming events, and any issues or concerns requiring attention.
• Record, organize, and coordinate all ski lesson reservations accurately and efficiently.
• Perform daily office procedures, including answering phones, completing condition reports, processing assumption of risk forms and rental sheets, and maintaining voicemail and related administrative systems.
• Operate the Point-of-Sale (POS) system accurately to process rental transactions, lessons, and merchandise sales.
• Maintain a clean, organized, and professional appearance in the Ski Shop and Snow Tube Hill at all times.
• Organize and oversee an efficient rental system for cross-country skiing and snowshoeing equipment.
• Interact with all guests and co-workers in a courteous, professional, and service-oriented manner.
• Communicate clearly and effectively with the ski, skate, and activities teams, as well as all other Mohonk Mountain House departments.
• Perform minor maintenance and repairs on ski and snowshoe rental equipment, including installing or replacing bindings, riveting, and repairing decking as needed.
• Recommend appropriate ski and snowshoe trails to guests, prioritizing safety and matching suggestions to each guest’s ability level.
• Inspect trail conditions regularly and provide recommendations for maintenance and usage.
• Assist with snow and ice removal at the front and rear entrances of the Ski Shop and on the Boat Dock to ensure safe guest access.
• Lead snow tubing operations, ensuring guest safety, adherence to Mohonk Mountain House policies, and delivery of an engaging and fun recreational experience.
• Snow Tubing:  assist with inflation, inspection, maintenance of Snow Tubes. Assist with inspection, maintenance and installation of mats, pads and fencing. 
• Demonstrate an outgoing, friendly, and professional demeanor when interacting with guests and team members.
• Exhibit trustworthiness, dependability, and honesty in all responsibilities and guest interactions.
• Maintain a flexible work schedule, including days, evenings, weekends, holidays, and peak business periods.
• Perform duties in a safe and responsible manner to prevent injury to self or others.
• Operate snow blowers and other snow maintenance equipment safely.
• Assist guests with merchandise sales and transactions in the Ski Shop.
• Refill fuel containers for snowmobiles and related equipment as needed.
• Perform daily cleaning and maintenance procedures to uphold a safe, clean, and well-organized work environment.
• Demonstrate composure, professionalism, and sound judgment when handling change, adversity, or high-pressure situations.
• Identify and analyze problems effectively, developing and implementing appropriate action plans to resolve issues promptly and efficiently.
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.   
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. Reach areas as high 8 feet with the use of a step ladder.
• Lift up to 75 pounds from ground level to waist level and carry a distance of up to 200 feet with/ without assistance.  Walk up to 5 miles per day.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
• Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
• Carry a two-way portable radio and earpiece to communicate and provide immediate response to emergency situations. 
• Perform basic mathematic calculations and cash handling skills.

 QUALIFICATIONS:

 Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.

• Eligible to legally work in the U.S.
• CPR and First Aid Certification preferred.

 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.