Hudson Valley Credit Union is currently recruiting for the position of Business Operations Specialist. Primary Function: Serve as an individual contributor focused on managing non-member-facing activities.  Support work of the respective teams to allow for teams to focus on processing member transactions.  Support projects designed to improve processes and implements solutions to streamline operations and reduce cost.  Blend of problem-solving and collaboration with different departments in support of attaining organizational strategic initiatives.

• Act as key resource, collaborating with team and business partners to support of organizationally approved projects within the respective team.
• Represent team on a wide variety of enterprise projects related to process improvements, recurring testing, system updates, strategic initiatives, etc.
• Serve as Knowledge Center author; create and maintain timely updates to documentation of processes and procedures to support operational needs. 
• Gather data and documentation for audit requests; provide to manager for review and submission. 
• Develop and implement solutions within authority or with approval to improve processes, systems, and workflows.
• Identify and make recommendations for adjustments that will benefit member experience or financial soundness.
• Provide timely updates to Director / Manager Clearly communicate findings, recommendations and progress.
• Support reporting needs of the teams, as directed.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High school, General Education Development (GED) or state authorized high school equivalent required.
• Associate's degree preferred
• Minimum 3 years knowledge of financial industry rules and regulations relating to respective business unit required
• Mimimum 1 year work history with credit union or other finincial institution required
• Minimum 1 year knowledge of project management or process improvement and data analysis preferred

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage 
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• High school, General Education Development (GED) or state authorized high school equivalent required.
• Associate's degree preferred
• Minimum 3 years knowledge of financial industry rules and regulations relating to respective business unit required
• Mimimum 1 year work history with credit union or other finincial institution required
• Minimum 1 year knowledge of project management or process improvement and data analysis preferred

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage 
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Act as key resource, collaborating with team and business partners to support of organizationally approved projects within the respective team.
• Represent team on a wide variety of enterprise projects related to process improvements, recurring testing, system updates, strategic initiatives, etc.
• Serve as Knowledge Center author; create and maintain timely updates to documentation of processes and procedures to support operational needs. 
• Gather data and documentation for audit requests; provide to manager for review and submission. 
• Develop and implement solutions within authority or with approval to improve processes, systems, and workflows.
• Identify and make recommendations for adjustments that will benefit member experience or financial soundness.
• Provide timely updates to Director / Manager Clearly communicate findings, recommendations and progress.
• Support reporting needs of the teams, as directed.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

Hudson Valley Credit Union is currently recruiting for the position of Business Operations Specialist. Primary Function: Serve as an individual contributor focused on managing non-member-facing activities.  Support work of the respective teams to allow for teams to focus on processing member transactions.  Support projects designed to improve processes and implements solutions to streamline operations and reduce cost.  Blend of problem-solving and collaboration with different departments in support of attaining organizational strategic initiatives.

• Act as key resource, collaborating with team and business partners to support of organizationally approved projects within the respective team.
• Represent team on a wide variety of enterprise projects related to process improvements, recurring testing, system updates, strategic initiatives, etc.
• Serve as Knowledge Center author; create and maintain timely updates to documentation of processes and procedures to support operational needs. 
• Gather data and documentation for audit requests; provide to manager for review and submission. 
• Develop and implement solutions within authority or with approval to improve processes, systems, and workflows.
• Identify and make recommendations for adjustments that will benefit member experience or financial soundness.
• Provide timely updates to Director / Manager Clearly communicate findings, recommendations and progress.
• Support reporting needs of the teams, as directed.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High school, General Education Development (GED) or state authorized high school equivalent required.
• Associate's degree preferred
• Minimum 3 years knowledge of financial industry rules and regulations relating to respective business unit required
• Mimimum 1 year work history with credit union or other finincial institution required
• Minimum 1 year knowledge of project management or process improvement and data analysis preferred

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage 
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• High school, General Education Development (GED) or state authorized high school equivalent required.
• Associate's degree preferred
• Minimum 3 years knowledge of financial industry rules and regulations relating to respective business unit required
• Mimimum 1 year work history with credit union or other finincial institution required
• Minimum 1 year knowledge of project management or process improvement and data analysis preferred

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage 
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Act as key resource, collaborating with team and business partners to support of organizationally approved projects within the respective team.
• Represent team on a wide variety of enterprise projects related to process improvements, recurring testing, system updates, strategic initiatives, etc.
• Serve as Knowledge Center author; create and maintain timely updates to documentation of processes and procedures to support operational needs. 
• Gather data and documentation for audit requests; provide to manager for review and submission. 
• Develop and implement solutions within authority or with approval to improve processes, systems, and workflows.
• Identify and make recommendations for adjustments that will benefit member experience or financial soundness.
• Provide timely updates to Director / Manager Clearly communicate findings, recommendations and progress.
• Support reporting needs of the teams, as directed.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

Hudson Valley Credit Union is currently recruiting for the position of Business Operations Specialist. Primary Function: Serve as an individual contributor focused on managing non-member-facing activities.  Support work of the respective teams to allow for teams to focus on processing member transactions.  Support projects designed to improve processes and implements solutions to streamline operations and reduce cost.  Blend of problem-solving and collaboration with different departments in support of attaining organizational strategic initiatives.

• Act as key resource, collaborating with team and business partners to support of organizationally approved projects within the respective team.
• Represent team on a wide variety of enterprise projects related to process improvements, recurring testing, system updates, strategic initiatives, etc.
• Serve as Knowledge Center author; create and maintain timely updates to documentation of processes and procedures to support operational needs. 
• Gather data and documentation for audit requests; provide to manager for review and submission. 
• Develop and implement solutions within authority or with approval to improve processes, systems, and workflows.
• Identify and make recommendations for adjustments that will benefit member experience or financial soundness.
• Provide timely updates to Director / Manager Clearly communicate findings, recommendations and progress.
• Support reporting needs of the teams, as directed.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High school, General Education Development (GED) or state authorized high school equivalent required.
• Associate's degree preferred
• Minimum 3 years knowledge of financial industry rules and regulations relating to respective business unit required
• Mimimum 1 year work history with credit union or other finincial institution required
• Minimum 1 year knowledge of project management or process improvement and data analysis preferred

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage 
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• High school, General Education Development (GED) or state authorized high school equivalent required.
• Associate's degree preferred
• Minimum 3 years knowledge of financial industry rules and regulations relating to respective business unit required
• Mimimum 1 year work history with credit union or other finincial institution required
• Minimum 1 year knowledge of project management or process improvement and data analysis preferred

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage 
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Act as key resource, collaborating with team and business partners to support of organizationally approved projects within the respective team.
• Represent team on a wide variety of enterprise projects related to process improvements, recurring testing, system updates, strategic initiatives, etc.
• Serve as Knowledge Center author; create and maintain timely updates to documentation of processes and procedures to support operational needs. 
• Gather data and documentation for audit requests; provide to manager for review and submission. 
• Develop and implement solutions within authority or with approval to improve processes, systems, and workflows.
• Identify and make recommendations for adjustments that will benefit member experience or financial soundness.
• Provide timely updates to Director / Manager Clearly communicate findings, recommendations and progress.
• Support reporting needs of the teams, as directed.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

Hudson Valley Credit Union is currently recruiting for the position of Business Operations Specialist. Primary Function: Serve as an individual contributor focused on managing non-member-facing activities.  Support work of the respective teams to allow for teams to focus on processing member transactions.  Support projects designed to improve processes and implements solutions to streamline operations and reduce cost.  Blend of problem-solving and collaboration with different departments in support of attaining organizational strategic initiatives.

• Act as key resource, collaborating with team and business partners to support of organizationally approved projects within the respective team.
• Represent team on a wide variety of enterprise projects related to process improvements, recurring testing, system updates, strategic initiatives, etc.
• Serve as Knowledge Center author; create and maintain timely updates to documentation of processes and procedures to support operational needs. 
• Gather data and documentation for audit requests; provide to manager for review and submission. 
• Develop and implement solutions within authority or with approval to improve processes, systems, and workflows.
• Identify and make recommendations for adjustments that will benefit member experience or financial soundness.
• Provide timely updates to Director / Manager Clearly communicate findings, recommendations and progress.
• Support reporting needs of the teams, as directed.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High school, General Education Development (GED) or state authorized high school equivalent required.
• Associate's degree preferred
• Minimum 3 years knowledge of financial industry rules and regulations relating to respective business unit required
• Mimimum 1 year work history with credit union or other finincial institution required
• Minimum 1 year knowledge of project management or process improvement and data analysis preferred

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage 
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• High school, General Education Development (GED) or state authorized high school equivalent required.
• Associate's degree preferred
• Minimum 3 years knowledge of financial industry rules and regulations relating to respective business unit required
• Mimimum 1 year work history with credit union or other finincial institution required
• Minimum 1 year knowledge of project management or process improvement and data analysis preferred

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage 
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Act as key resource, collaborating with team and business partners to support of organizationally approved projects within the respective team.
• Represent team on a wide variety of enterprise projects related to process improvements, recurring testing, system updates, strategic initiatives, etc.
• Serve as Knowledge Center author; create and maintain timely updates to documentation of processes and procedures to support operational needs. 
• Gather data and documentation for audit requests; provide to manager for review and submission. 
• Develop and implement solutions within authority or with approval to improve processes, systems, and workflows.
• Identify and make recommendations for adjustments that will benefit member experience or financial soundness.
• Provide timely updates to Director / Manager Clearly communicate findings, recommendations and progress.
• Support reporting needs of the teams, as directed.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

Hudson Valley Credit Union is currently recruiting for the position of Contact Center Specialist I. Primary Function: Serve as the primary liaison between HVCU and our members by delivering high-quality service through telephone and digital communication channels. Handle a broad range of inquiries related to account management, transaction processing, and banking products. Build and strengthen member relationships by identifying financial needs and recommending tailored solutions that support their financial well-being.

• Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc. Conduct outbound calls as directed. Establish long-term financial relationships with members by identifying needs and recommending solutions, including Credit Union Business Partners.
  
• Identify, research and resolve member issues by providing knowledgeable and professional service. If needed, escalate concerns using the appropriate channels. Contribute to the attainment of organization, department, and personal sales and service goals.
  
• Comply with Contact Center Key Performance Indicators (KPIs) goals such as, adherence to schedule, average handle time, quality monitoring scores, etc. Actively seek and implement feedback from supervisor to ensure performance expectations are being met.
  
• Consistently contribute to Credit Union’s initiative of continuous improvement by communicating suggestions that will enhance revenue, reduce expenses and/or streamline and improve operations.
  
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
• Proven ability to quickly learn and adapt to new software tools, platforms, and digital systems
• Demonstrated experience using productivity and collaboration tools such as Microsoft 365
• Minimum 1 Year Experience in a call center environment experience preferred
• Minimum 2 years Sales experience, preferably in the financial service industry preferred

Remote Work Requirements

• Local Remote (Orange, Dutchess, Ulster, Westchester, Putnam, Rockland Counties)
• Must have access to reliable and high speed Internet.
• Home office/ work environment should be in a quiet and professional setting.
• Must be able to commute to HQ building when necessary. 

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
• Proven ability to quickly learn and adapt to new software tools, platforms, and digital systems
• Demonstrated experience using productivity and collaboration tools such as Microsoft 365
• Minimum 1 Year Experience in a call center environment experience preferred
• Minimum 2 years Sales experience, preferably in the financial service industry preferred

Remote Work Requirements

• Local Remote (Orange, Dutchess, Ulster, Westchester, Putnam, Rockland Counties)
• Must have access to reliable and high speed Internet.
• Home office/ work environment should be in a quiet and professional setting.
• Must be able to commute to HQ building when necessary. 

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees 

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc. Conduct outbound calls as directed. Establish long-term financial relationships with members by identifying needs and recommending solutions, including Credit Union Business Partners.
  
• Identify, research and resolve member issues by providing knowledgeable and professional service. If needed, escalate concerns using the appropriate channels. Contribute to the attainment of organization, department, and personal sales and service goals.
  
• Comply with Contact Center Key Performance Indicators (KPIs) goals such as, adherence to schedule, average handle time, quality monitoring scores, etc. Actively seek and implement feedback from supervisor to ensure performance expectations are being met.
  
• Consistently contribute to Credit Union’s initiative of continuous improvement by communicating suggestions that will enhance revenue, reduce expenses and/or streamline and improve operations.
  
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

Hudson Valley Credit Union is currently recruiting for the position of Card Ser Rep I. Primary Function: perform a variety of duties to support operational requirements including, but not limited to, issuing and reissuing debit and credit cards, answering members inquires, dispute and fraud claim processing, settlement of accounts, account adjustments, mailing statements and data input. Serve as a resource specialist by responding to internal and external member service requests. Responsibilities require a moderate volume of phone communication and interactions with third party vendors.

• Use internal and third party reports and forms to perform setup of new debit and credit card accounts, conduct maintenance on debit cards and credit cards including, but not limited to, card activation, processing travel memos, altering credit limits, closing accounts, updating cardholder details, loading/deleting insurance coverage, setup automatic payments, posting exceptions, lost/stolen account report, account adjustments, returned items, balance transfer requests and statement copy requests, and conduct monthly credit card statement audits.
  
• Respond to card inquiries and process dispute and fraud claims for debit card, credit card and ATM card transactions in accordance with departmental procedures and regulatory requirements.
  
• Respond promptly and professionally to internal/external members’ service requests and provide resolutions of issues. Exercise professional communication skills to optimize each contact with members and external vendors/financial institutions.
  
• Track, monitor and report issues relative to processing delays or barriers and offer suggestions to improve processes. Responsible for ensuring compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction.
  
• Demonstrate continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity.
  
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
• Minimum 1 Year Work history Credit Union or Financial Institution experience required

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. This is exemplified through our awards-winning benefits package, opportunities for professional advancement, commitment to diversity, equity inclusion amongst employees and focus on bettering our community through charitable donations & volunteer hours!

Employee Perks:

• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Flexible Spending Account (medical & dependent care)
• Life, Short-Term, and Long-Term Disability Insurance
• Employee Assistance Program
• Educational Assistance Program; Student Loan Repayment & Tuition Reimbursement
• HVCU University & Academy; professional development training
• Discounted Loan Rates & Fees 

Diversity Commitment:

“At HVCU, we recognize that our greatest strength comes from the diversity of our team, the members that we serve, and our communities. We are committed to upholding our values of Diversity, Equity, and Inclusion in everything we do. We celebrate and embrace what makes each of us different and foster an environment where everyone feels like they belong.”

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
• Minimum 1 Year Work history Credit Union or Financial Institution experience required

Click here to view full job description

Why choose HVCU?

HVCU cares for our employees, members, and community. This is exemplified through our awards-winning benefits package, opportunities for professional advancement, commitment to diversity, equity inclusion amongst employees and focus on bettering our community through charitable donations & volunteer hours!

Employee Perks:

• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Flexible Spending Account (medical & dependent care)
• Life, Short-Term, and Long-Term Disability Insurance
• Employee Assistance Program
• Educational Assistance Program; Student Loan Repayment & Tuition Reimbursement
• HVCU University & Academy; professional development training
• Discounted Loan Rates & Fees 

Diversity Commitment:

“At HVCU, we recognize that our greatest strength comes from the diversity of our team, the members that we serve, and our communities. We are committed to upholding our values of Diversity, Equity, and Inclusion in everything we do. We celebrate and embrace what makes each of us different and foster an environment where everyone feels like they belong.”

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

• Use internal and third party reports and forms to perform setup of new debit and credit card accounts, conduct maintenance on debit cards and credit cards including, but not limited to, card activation, processing travel memos, altering credit limits, closing accounts, updating cardholder details, loading/deleting insurance coverage, setup automatic payments, posting exceptions, lost/stolen account report, account adjustments, returned items, balance transfer requests and statement copy requests, and conduct monthly credit card statement audits.
  
• Respond to card inquiries and process dispute and fraud claims for debit card, credit card and ATM card transactions in accordance with departmental procedures and regulatory requirements.
  
• Respond promptly and professionally to internal/external members’ service requests and provide resolutions of issues. Exercise professional communication skills to optimize each contact with members and external vendors/financial institutions.
  
• Track, monitor and report issues relative to processing delays or barriers and offer suggestions to improve processes. Responsible for ensuring compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction.
  
• Demonstrate continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity.
  
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.