Ethan Allen Workforce is seeking an appropriate candidate to fill a full-time direct hire tech support opening with an internationally recognized client. The tech support specialist is responsible for providing level 1/2 support within a call center environment for all standard software, hardware, and network issues. This position provides effective evaluation of end-user needs and, in all cases, uses good judgment and timeliness in responding to issues/resolutions.  Resolution will include but not be limited to the following: identify, research, and resolves technical problems, responds to telephone calls, email and personnel requests for technical support while documenting, tracking, and monitoring the problem to ensure a timely resolution. 
 

Tech Product Support Specialist Responsibilities

• Resolve IT issues over phone, email, and live chat for clients and internal employees
• Technical support for laptop and desktop workstations as well as wired and wireless networks
• Create and maintain service tickets from initiation through to closure
• Fix laptops, desktops, and handheld products by replacing defective parts
• Configure network protocols such as DHCP reservations and IP addresses

Tech Product Support Specialist Requirements

• Technical degree in computer science, IT, electrical engineering or CompTIA/Cisco certification
• Call center experience or CompTIA/Cisco certification
• Understanding of troubleshooting networks and IP configurations
• Excellent interpersonal skills over the phone and via email
• Ability to proficiently use software like MS applications, database applications, and internet protocols
• Proficiency in diagnosing computer problems and fixing the issue for end users

The client offers an in-depth benefits package and the candidate must be open to working an 8-hour shift between the hours of 8am-8pm. Some Saturdays working remote will be required once up and trained. Position will be in office.

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.

Benefits:

• Competitive compensation
• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan with substantial company match
• Life and Travel Insurance
• Tuition Assistance
• Wellness Reimbursement Program
• Paid Holidays and Vacation

What is an Outside Plant Communications Specialist?

An Outside Plant Communications Specialist focuses on the Company’s outside plant third-party carrier circuits through necessary field deployments, maintenance, conversions, upgrades, vendor management, contract management, and performance standards. This role will develop, deploy, and support communications related projects across the company.  Their expertise ensures seamless communication and operational efficiency, making them an asset to OT- Communications.

What does an Outside Plant Communications Specialist do?

• System Management: Oversees the day-to-day operation, maintenance, and optimization of the company's outside plant communication circuits including VOIP and POTS circuits as well as cellular networks
• Identifies and resolves complex technical issues related to communications systems, ensuring minimal downtime and high system availability
• Vendor Management: Collaborates with vendors to ensure smooth operations, negotiate service contracts, and stay updated with the latest product developments and innovations.  Meets with vendors on a weekly or as-needed basis to ensure project work scope, status, and deliverables are adhered to.  Monitors and escalates service tickets.
• Training and Support: Provides guidance and support to team members and end-users facilitating knowledge transfer and skill development
• Project Leadership: Participates in communications-related projects, taking the lead as necessary, and contributes to the successful delivery of projects within established timelines. Reports to team and other company departments on project status.
• While this role focuses on the management of third-party carrier circuits and services, an Outside Plant Communications Specialist will assist with other department goals and projects such as equipment turn-ups, field troubleshooting, inspections, performance and network monitoring
• Contributes to the development of best practices, service standards, and equipment capability standards for system reinforcement, design and operation
• Provides support for storm restoration efforts

What does it take to be an Outside Plant Communications Specialist?

Required:

• Bachelor's degree in Telecommunications, Computer Science, Computer Information Systems, Information Technology, Electrical Engineering or a related field and experience in a technical role related to network/communications infrastructure. In lieu of a bachelor’s degree, an associate’s degree in the aforementioned fields of study and at least 3 years of related experience or a high school diploma or equivalency degree and at least 5 years of related experience will be considered.

• Proficiency with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly
• Flexibility to multitask and operate under pressure in a fast-paced work environment
• Well-developed written/verbal communication skills
• Excellent problem-solving skills, with innovation in mind
• Strong analytical, organizational and quantitative skills
• Strong interest and aptitude for learning new technology
• Must perform all tasks safely and design with safety in mind
• Must participate in an after-hours on-call rotation, for 24x7 coverage
• Ability to drive to remote locations and be at remote sites, substations, or outdoor facilities at least half of the time
• Valid driver’s license

Preferred:

• Strong project management skills

• Proficiency with ArcGIS and Autodesk
• Prior gas and/or electric utility experience

This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience.

Pay range: $61,800- $144,900

Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted.  No phone calls or agencies, please.  All replies will be held in strict confidence.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

VEVRAA FEDERAL CONTRACTOR