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Overview
ArchCare Program: ArchCare at Family Home Health Care- Westchester
Overview:
ArchCare cares for people of all ages and faiths where they are most comfortable and best able to receive it – at home, in the community and in nursing homes. As the Continuing Care Community of the Archdiocese of New York, we see enhancing the lives of our elders and others who need extra help to stay healthy and live life to its fullest as more than just a job. To us, it’s a privilege and our calling.
Benefits/Perks:
- Includes accrued vacation days, sick days, and holidays.
- Participation in 403 (b)
- Voluntary Benefits: Short Term Disability, Life Insurance, Cancer Insurance, Pet Insurance
- Discounted memberships: Plum Benefits, NYSC Gym
- Pay for work-related eligible commuter expenses with pre-tax dollars
Responsibilities
Responsibilities:
The Nursing Supervisor is responsible for the planning,coordination and delivery of quality care services to the client and accountable for the agency’s adherence and compliance to federal, state, and local laws, accreditation, agency policies and standards.
- Uphold ethical nursing standards and develop efficient care methods.
- Provide leadership to maintain standards.
- Monitor changing client needs and document client activities promptly.
- Supervise treatment plan execution and coordinate overall care with resources.
- Maintain accurate client records.
- Engage with community health resources.
- Evaluate and oversee field employee skills and services.
- Participate in employee development and compliance.
- Assist in staff selection and orientation.
- Interpret policies to non-nursing personnel.
- Evaluate position performance, set goals, and support improvement plans.
- Provide hands-on nursing care in emergencies.
- Offer vacation coverage during RN absences at specific locations.
- Perform field visits to multiple locations during RN absences.
- Conduct Orientation and In-Service training for various roles.
- Administer vaccines to staff as needed.
- Serve as the "on-call" nurse during assigned weeks, including weekends, responding to emergencies and client visits.
Job Type: Full Time
Salary: $106,000 Annually
Qualifications
Qualifications:
• Current New York State license as a Registered Nurse.
Education:
• Bachelor of Science degree in Nursing from an approved school is preferred.
- Full Time
- Immediately
- Tarrytown, NY 10591
- 4/22/24
Benefits:
- Competitive compensation
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan with substantial company match
- Life and Travel Insurance
- Tuition Assistance
- Wellness Reimbursement Program
- Paid Holidays and Vacation
What is a Benefits Administrator?
This role coordinates the administration and monitors providers’ performance of corporate benefit programs such as medical, dental, vision, group life insurance, 401k, pension, and other benefits.
What does a Benefits Administrator do?
- Oversees the administration of all benefit programs such as medical, dental, vision, group life insurance, 401k, pension, and other benefits
- Handles all benefit inquiries and advises employees and retirees on eligibility, provisions, and other matters related to all benefit plans
- Serves as contact for insurance vendors and third-party administrators and manages vendor payments as necessary
- Possesses a superior technical knowledge of the different benefit plans offered, plan documents, and summary plan descriptions
- Conducts employee meetings and seminars.
- Develops yearly benefits communication materials
- Ensures that company benefit plans are compliant with federal and state regulations
- Conducts budgeting and financial analysis of employee benefit programs
- Monitors the high-cost claim, target program claim areas
- Ensures adequate estimates, forecasts, and calculation of expenditures in benefits for budget planning
- Investigates new benefits programs, improve existing programs, analyzes the financial impact of potential modifications, and develops recommendations
- Prepares, reviews, and obtains necessary documentation for qualified plans’ IRS and ERISA-mandated submissions
- Supports storm/emergency restoration efforts
What does it take to be a Benefits Administrator?
Required
- Bachelor’s degree in Business Management, Human Resource Management or a related field of study and 2 years of human resources experience. In lieu of a bachelor’s degree, an associate’s degree in Business Management, Human Resource Management or a related field of study and 5 years of human resources experience. Candidates with a high school diploma or equivalency degree and at least 7 years of human resources experience will be considered
- Must have strong customer service skills
- Proficiency with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly.
- Must have strong analytical and organizational skills, as well as an ability to exercise good business judgment
- Excellent written, verbal, and interpersonal communication skills
- A valid driver’s license
Preferred
- Experience with HRIS software and various web-based platforms
Applications will be accepted until June 13, 2024
Pay Range:$78,900-$110,400
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Full Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 5/30/24
Benefits:
- Competitive compensation
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan with substantial company match
- Life and Travel Insurance
- Tuition Assistance
- Wellness Reimbursement Program
- Paid Holidays and Vacation
What is an Operational Technology Cybersecurity Analyst?
The Operational Technology cybersecurity team provides technical and application support for internal cyber security solutions including systems used to identify and monitor potential cyber security threats. OT Cybersecurity Analysts support all facets of Central Hudson’s Critical Infrastructure Protection Program including the assessment of existing systems and potential vulnerabilities as well as the configuration of tools used to manage potential vulnerabilities. OT Cybersecurity Analysts work closely with internal groups as well as vendors to ensure the availability of resources and protection of information. Responsibilities may change as the needs of the department evolve.
What does an Operational Technology Cybersecurity Analyst do?
Responsibilities include but are not limited to:
- Configuration, testing, analysis, and support for all cybersecurity resources utilized to protect data and information and all assessments and testing of existing security controls
- Performs tasks and procedures to support NERC/CIP program
- Supports identity and access management and vulnerability management systems
- Performs vulnerability scans, creating remediation action plans and driving those plans to completion
- Active vulnerability assessments, security assessments and system patching
- Develops and executes cybersecurity awareness campaigns and cybersecurity risk assessments
- Conducts annual penetration testing and incident response tabletop exercises
- In the event of an actual cyber security incident, supports the response including investigation, documentation, and remediation
- Performs other duties as assigned to support the organization’s Cybersecurity mission.
- Supports storm/emergency restoration efforts
What does it take to be an Operational Technology Cybersecurity Analyst?
Required:
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Cybersecurity, or a STEM field. In lieu of a bachelor’s degree, an associate’s degree (in the aforementioned fields) and at least 3 years of relevant experience or a high school diploma or equivalency and at least 5 years of relevant experience will be considered
- Excellent verbal and written communication skills including the demonstrated ability to write clear and concise technical documentation and policy
- Strong interpersonal skills and the ability to work with internal customers in an interactive team environment
- Strong organizational, analytic, troubleshooting, problem solving, and decision-making skills
- Working knowledge of Windows and Linux Operating Systems
- Working knowledge of Firewalls, Switches, Antivirus solutions
- Working knowledge of system hardening and cyber security best practices
- Working knowledge of knowledge of Microsoft product suite (Excel, Visio, PowerPoint, etc.)
- Ability to multitask, pay close attention to detail, and adapt to a variety of support environments and assignments as priorities may change with little notice
- Valid driver’s license
Preferred:
- Experience with Industrial Defender, Symantec End Point Protection, KIWI Syslog, etc.
- In depth knowledge of National Institute of Standards and Technology (NIST) Cybersecurity Framework and 20 Critical Security Controls, NERC Critical Infrastructure Protection (NERC CIP)
- Experience in energy and utilities or services industry or a regulated or co-sourced environment
- Strong knowledge of computer systems, information security software and hardware components, network systems, databases, and information security safeguards
- Programming and scripting experience
This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience. Pay range: $69,800 – $163,800
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Full Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 5/31/24
Benefits:
- Competitive salaries
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan
- Life Insurance
- Tuition Assistance
- Wellness Reimbursement Program
- Travel Insurance
- Paid Holidays and Vacation
What is a Gas Compliance Analyst?
The Gas Compliance Analyst works to improve the overall effectiveness of the company’s natural gas construction, inspection and maintenance programs.
What does a Gas Compliance Analystdo?
- Audits records associated with construction, inspection and maintenance activities of those personnel and contractors engaged in the company’s natural gas operations.
- Ensures inspection and maintenance records are recorded in an appropriate manner and confirms the quality and completeness of documentation.
- Provides analytical support to deliver performance feedback to the management team.
- Assists in identifying and recommending process improvements that foster continuous improvement in compliance, individual and area performance, and overall group performance
- Works closely with other groups, within and outside the Company, to quickly resolve emerging issues and contribute to the solution of problems.
- Oversees and coordinates the Operator Qualification (OQ) Compliance Program and assists with ensuring gas compliance across the company.
- Evaluates the effectiveness of the Company’s OQ program and pipeline safety performance with State and Federal codes.
- Monitors, tracks, assigns and maintains employee OQ records and schedule dates for recertification.
- Acts as the OQ Site Administrator performing duties such as scheduling exams.
- Represents the Company as a member of the Northeast Gas Association Training and OQ Committees.
- Provides support for storm/emergency restoration efforts
What does it take to be a Gas Compliance Analyst?
Required:
- A bachelor’s degree in Engineering, Business Administration, or a related field of study. In lieu of a bachelor’s degree, an associates in the aforementioned fields and 3 years of experience or a high school diploma or equivalency degree and 5 years of related experience will be considered
- Excellent organizational skills with the ability to prioritize workload and multiple projects to meet deadlines
- Must be able to communicate and interact effectively in a multi-functional and diverse organization.
- Must be able to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
- Must be proficient in Microsoft Office and other software applications.
- Ability to handle sensitive and/or confidential documents and information
- Must be self-motivated, display good problem-solving skills and a strong attention to detail, and work as a team player
- A valid driver’s license
Preferred:
- Bachelor’s or Master’s degree in Engineering
- Gas Industry and Operator Qualification knowledge
- Experience in Planning, Scheduling and Project Management coordination
Applications will be accepted until May 30, 2024.
This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience.
Pay range: $78,900-$144,900
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Full Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 5/27/24
Benefits:
- Competitive compensation
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan with substantial company match
- Life and Travel Insurance
- Tuition Assistance
- Wellness Reimbursement Program
- Paid Holidays and Vacation
What is a Senior Transmission Operator?
A Senior Transmission Operator (STO) provides management oversight of all aspects of the Company’s electric and natural gas transmission and distribution networks. A Senior Transmission Operator works on a rotating shift schedule and provides all aspects of supervision duties directly to the Engineering Group Operators and indirectly to the Customer Services Group Control Center Dispatchers, Call Center employees, and all field forces on-duty.
What does a Senior Transmission Operator do?
- Using independent judgment, supervises personnel engaged in the 24x7 operation of the electric and gas transmission systems and personnel engaged in the dispatch function in the Control Center and Contact Center after-hours including the approval or denial of requests for vacation, shift changes, personal/sick time, and other routine personnel matters. STOs also manage the progressive discipline process of direct reports up to and including suspension and/or discharge if necessary.
- Maintains the Operator shift schedules in tandem with the Director – Distribution System Operations to ensure all shifts are adequately staffed; reviews and approves all direct reports’ timesheets and performs monthly timesheet audits.
- Performs training responsibilities for each assigned Operator; ensures that Operators are progressing to and maintaining full qualification, proficiency, and certification; provides periodic constructive feedback and monitors corrective actions
- Develops and maintains a thorough understanding of Operator requirements and expectations and ensures Operators strive to meet or exceed them
- Maintains proficiency with all FERC Standards of Conduct requirements and NERC Electric Reliability Standard requirements for all company registrations; maintains NERC Transmission Operator and DOT Operator Qualification certifications.
- Possesses a thorough understanding of the Electric and Gas Outage Coordination function including reliability assessments for real-time and contingency analysis; preparation, review, approval, and scheduling of all Transmission Switching and Valving Orders; develops real-time daily operating plans
- Possesses the ability to independently operate the electric and gas transmission systems, and takes an active leadership role during storm restoration and other emergency response activities
- Participates in the NYISO System Operations Advisory Subcommittee (SOAS) and the Restoration Working Group (RWG)
- Actively participates in operating meetings to promote a positive, engaged, results-driven work environment, and ensures teamwork and collaboration
- Continuously seeks out new process improvements/methods to improve operational performance and productivity
- Performs operating experience and human performance investigations
- Participates in the hiring process to fill positions
What does it take to be a Senior Transmission Operator?
Required:
- Associate’s degree in Engineering, Mechanical Science, or other technology related field with 1+ year of experience in control room operations, gas/electric utility experience, system protection, military technical or nuclear training. In lieu of an associate’s degree, candidates with a high school diploma or equivalency degree and 3+ years of experience in the areas listed above will be considered
- Must be willing and available to work rotating shifts and successfully complete a personal risk assessment
- Must be able to achieve DOT Gas Operator Qualification in tasks 59, 60 & 70 within 3 months from hire date
- Must be able to achieve NERC Transmission Operator certification within 9 months from hire date and complete the System Operator Training Program within 12 months from hire date
- Proficiency with computers and computer applications (e.g. Microsoft Office, EMS/SCADA, Transmission Outage application, etc.)
- Strong interpersonal, planning, organizational, verbal and written communication skills with high attention to detail
- Ability to prioritize tasks and perform duties effectively under emergency and contingency situations
- Valid driver’s license
Preferred:
- Experience in electric or gas system operations practices, understanding of power system dynamics and/or transmission system operations
- NERC Transmission Operator certification and DOT Gas Operator qualification in tasks 59, 60, & 70
- 1+ years of supervisory experience
Applications will be accepted until June 7, 2024.
Pay range: $109,200 – $163,800
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Full Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 5/24/24
Job Opening: RN - Summer School Nurse
Position: RN - Summer School Nurse
Location: Children's School, Highland, NY
Pay Rate: $40.00 per hour
Hours: 9:00 AM to 2:00 PM, Monday to Friday
Start Date: Immediate
Job Description:
We are seeking a dedicated and compassionate Registered Nurse (RN) to join our team as a Summer School Nurse in Highland, NY. This position offers an excellent opportunity to work with children in a school setting, providing essential health services.
Registered Nurse Qualifications:
- Valid RN license.
- Experience in Pediatrics (PEDS) is preferred.
- Background in OPWDD (Office for People With Developmental Disabilities) is a plus.
- Strong communication and organizational skills.
- Ability to work independently and as part of a team.
Registered Nurse Responsibilities:
- Provide basic first aid to students and staff as needed.
- Conduct health assessments and monitor the well-being of students.
- Maintain accurate health records and documentation.
- Collaborate with school staff to ensure a safe and healthy environment.
- Respond promptly to medical emergencies and implement appropriate care.
This is a fantastic opportunity for a nurse looking to make a positive impact on children's health and well-being during the summer months. If you meet the qualifications and are ready to start immediately, we encourage you to apply.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Part Time
- Immediately
- $40 Hour
- Highland, NY 12528
- 5/24/24
Skilled Nursing Facility Certified Nursing Assistant (CNA)
Location: Liberty, NY
Pay: $24 per hour
Shifts: Evening/night shifts available (3pm-11p, 11pm-7am), 1 weekend per month
Facility Type: Skilled Nursing
We are seeking Certified Nursing Assistants (CNA) to join our team at our skilled nursing facility in Liberty, NY. The successful candidate will have a strong passion for helping others and providing high-quality care to our residents.
Certified Nursing Assistant (CNA) Requirements:
- Valid New York CNA certification
- Ability to work evening/night shifts 3pm-11pm, 11pm-7am
- Compassionate and patient demeanor
- Ability to work well as part of a team
- New grads welcomed
- Must work 1 weekend a month
Certified Nursing Assistant (CNA) Responsibilities:
- Basic Nursing Skills
- Taking and recording vital signs
- Measuring and recording height and weight
- Caring for the resident's environment
- Recognizing abnormal changes in body functioning and the importance of reporting such changes to a supervisor
- Assisting residents with daily living activities such as:
- Bathing
- Grooming
- Dressing
- Toileting
- Skin care
- Ambulation
- Monitoring vital signs and reporting any changes to the nursing staff
- Serving meals and helping residents with eating as needed
- Assisting with eating and hydration
- Proper feeding techniques
- Turning and repositioning bedridden residents to prevent bedsores
- Assisting with transferring residents using assistive devices such as Hoyer lifts
- Documenting daily care provided to residents in electronic medical records
Certified Nursing Assistant (CNA) Benefits:
- No mandating - able to go to school and work!
- Three shifts per week and one weekend a month
- Easy scheduling
- Weekly paycheck
- Sick time accrual
If you meet the requirements and are interested in this opportunity, please apply. We look forward to hearing from you!
Why choose Ethan Allen Workforce Solutions? We are one of the largest and well-known employment agencies in the Hudson Valley. Because of our close relationships with our clients, we are able to provide our candidates access to job opportunities that are not available anywhere else. Locally owned and operated since 1969, we are the experts when it comes to placing candidates in a job environment that is right for them.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time, Part Time
- Immediately
- $24 Hour
- Liberty, NY 12754
- 5/28/24
A Trust Officer is an experienced professional who is responsible for the management and administration and of an assigned book of accounts, including Estates, Trusts, Special Needs Trusts and Agency accounts. For fiduciary accounts, Officer must work with counsel and tax accountant(s) to coordinate administration, meet tax-reporting deadlines, and oversee all trust administrative functions. In all cases, the Trust Officer is the lead relationship officer and primary contact between Bank and interested parties/account-owners/co-fiduciaries. Develop new current and future appointments based on referrals from OBT & HVIA colleagues and COI network.
Essential Duties and Job Responsibilities:
- Knowledgably manages a book of accounts and performs day-to-day administrative duties associated with their accounts under their watch. Demonstrate a high level of fiduciary knowledge through sound decisions and accurate administration. If applicable, oversee a Trust Administrator in performance of day-to-day administrative activities.
- Works actively and collaboratively with attorneys, accountants, beneficiaries and co-fiduciaries in the administration of Trusts/Estates abiding by the terms governing legal instruments and Court Orders to mitigate fiduciary risk.
- Reviews and discusses discretionary payment requests with Trust beneficiaries and Co-Fiduciaries in accordance with the terms and standards in the governing legal instruments. Provide evaluation and recommendation for the discretionary action and obtain the appropriate approval or non-approval of the same.
- Reviews all assigned accounts once per calendar year as per assigned Trust Administrative Committee (TAC) schedule and complete the review on the Fitek portal for presentation at the monthly TAC meeting.
- Cultivates and manages new business referrals received from Bank colleagues and area-professionals. Record activities in SalesForce.
- Regularly engages in new business activities as directed by Trust Services Director or Department Manager to meet annual business development and calling goals. Records activities in SalesForce.
- Proactively communicates and meets with existing clients on a regular basis to continuously evaluate their needs and deliver high quality service. Records all meetings and contacts of substance in SalesForce.
- Continues to build and grow their own Centers of Influence (COI) network.
- As a part of the Trust Division’s new business development activities, serves as its representative in the market, including attendance at community events, seminars and professional networking events.
- Maintains awareness of products and services offered by the Trust Division, the Bank and HVIA. Makes presentations to Bank staff, clients and professional advisors, as required.
- Monitors real estate held in fiduciary accounts, verifying that taxes are paid, insurance is in place and minimizing risks associated with such assets. In responsible charge of engineering site inspections, coordinating appraisals, and “phase-one” engineering evaluations.
- Performs other duties as assigned.
- Remains current with fiduciary knowledge through attendance at seminars, schools and written publications
Education, Certification and Experience
- Bachelor Degree or higher
- Five to 10 years of experience as a Trust Officer or a practicing attorney / paralegal with Trust experience.
- Certified Trust Fiduciary Advisor (CTFA) is desired but not required.
Knowledge, Skills, Abilities:
- Strong decision-making ability
- Ability to pay attention to details
- Strong working knowledge of investment management
- Ability to build relationships with clients and COIs
- Strong analytical skills
Work Environment
- Professional office
PHYSICAL DEMANDS:
- Frequently required to sit for prolonged periods.
- Normal range of vision, speech and hearing abilities required.
- Mobility required for greeting and assisting clients, prospective clients and COIs.
- Skillfully operate a computer, telephone and other standard office equipment.
- Travel to Bank, client, prospective client and COI locations.
- Occasionally lift and/or move up to 20 pounds
Special Note:
External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.
This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.
- Full Time
- Immediately
- Range: 86,000 - 108,000 Year
- 117 Grand Street, Goshen, NY 10924
- 5/13/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
The Desk Clerk performs receptionist and customer service work helping to represent Mohonk Mountain House in the best way possible as they often serve as the guest’s first impression of the resort. The Desk Clerk is responsible for checking guests in/out of rooms graciously, efficiently, and accurately. They are responsible for processing charges and payments and demonstrating knowledge of billing and payment options. The ideal candidate would be courteous, self-motivated, friendly, and detail-oriented and provide accurate information about all resort amenities and services. Computer proficiency and the ability to effectively communicate via telephone, email, and in person are essential.
ESSENTIAL JOB FUNCTIONS:
- Process guest check-ins using established resort procedures. Verify registration cards for the correct information and obtain guest signatures and any necessary paperwork.
- Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
- Promote and recognize customer loyalty and provide exceptional service.
- Set-up guest reservation billing accounts for each person checking-in according to requests/requirements (shares, separate room rates/tax/incidentals, routing, comps)
- Collect information for guest billing, including tax exempt status information, credit card, check, or cash
- Assist customers with questions regarding their existing reservations. Make future reservations
- Understand reservation codes, other input codes, and special traces.
- Enter and confirm reservations in the property management system with the utmost accuracy and detail to capture important information.
- Generate and communicate daily traced requests, special attention guests, and VIPs for the front desk and other departments.
- Make Dining Reservations for hotel guests of the resort.
- Prepare key packets and registration card arrival boxes for reserved designated group business.
- Organize guest registration cards by filing all cards accurately in room number order.
- Provide information to guests on luggage storage, parking and retrieval of vehicles, and loading of luggage into cars for departure.
- Maintain a complete knowledge of all resort features, services, and activities (i.e. hours of operation, daily house counts, number of arrivals and departures, scheduled group and transient events, room availability, room types, rates, promotions, and amenities, locations of services and facilities).
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Understand and comply with resort and departmental policies and procedures including required uniform and dress code policies. Maintain a professional, neat, and well-groomed appearance and wear required department-issued uniform.
- Provide professional customer service with a desire to exceed, including exceptional verbal and written communication skills.
- Demonstrate computer proficiency with Microsoft Office software (Outlook, Word, and Excel). OPERA Software knowledge a plus.
- Utilize Payment Card Industry (PCI) compliance standards to protect credit card and personal information.
- Attend required coaching and training sessions as scheduled to review service quality and productivity.
- Maintain a complete knowledge of: All resort features, services, and activities, along with hours of operation; Daily house counts, along with arrivals and departures; Scheduled group and transient activity sheets; Room availability; Room types, rates, promotions, and amenities; Dining locations and hours of operations.
- Answer telephone calls and emails in a clear and professional manner using the correct greeting and grammar usage.
- Transfer special unrelated front desk telephone calls to the appropriate departments
- Advise guests of messages (telephone, fax, etc.) and package deliveries.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Maintain an assigned cash bank and insure accuracy of contracted amount. Follow proper accounting procedures for deposits, refunds, rate adjustments, and end of shift audits. Adhere to cashiering and accounting policies.
- Process adjustment vouchers, paid-outs, miscellaneous charges, and room charges. Cash guests personal checks according to Mohonk Mountain House procedure. Settle guest room accounts.
- Perform an audit via Opera (PMS) programming (balance receipts) and return bank at close of shift in accordance with Mohonk Mountain House standards.
- Take information on shopping orders and relay information to the Guest Services Shopper.
- Process guest and employee dry cleaning requests accurately according to procedures. Inspect and confirm receipt of laundry from the cleaner.
- Provide transportation information and directions to guests. Book trip arrivals and departures via Mohonk Mountain House Transportation.
- Follow opening and closing procedure checklists.
- Document guest requests, concerns, and needs; and immediately communicate with appropriate departments/personnel. Follow-up to make sure the guest is satisfied with the resolution using Mohonk Mountain House Second Effort procedures.
- Keep a clean and neat work station, restock office supplies and paper supplies as necessary.
- Work in office setting subject to continuous interruptions and background noises.
- Work extended periods of time viewing a computer video monitor and input information with a keyboard.
- Work under stress from contact with public, demanding deadlines and changing priorities and conditions. Maintain a calm demeanor when under pressure.
- Maintain professional composure and use good manners on the telephone and in person.
- Be dependable, responsible, and punctual and; and maintain good attendance.
- Learn and effectively process job responsibilities efficiently and confidently.
- Demonstrate organizational skills, proofreading skills, an attention to detail, and produce well-written, error-free copies.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Maintain a flexible work schedule including days/nightsweekdays/weekends, holidays, and during peak periods of business.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Escort guests and show various room types.
- Lift up to 15 pounds (i.e. brochure, folio paper, registration card, and envelope boxes) from ground level to above head and carry distance of up to 100 feet with/ without assistance. Walk up to 3 miles per day.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, or stand for up to 5 hours at a time. Navigate up to six flights of stairs.
- Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Maintain focus on the job task at hand to think clearly and quickly.
QUALIFICATIONS:
- High school diploma or equivalent required
- Hospitality or customer service experience required or degree in hospitality, business finance, or accounting.
- Cashiering or banking experience preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 5/30/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Responsible for check-in and check-out of hotel guests courteously and efficiently while maintaining a high level of guest satisfaction. Maintain the resort’s communication by processing incoming and outgoing calls for guests and employees. Responds to emergency situations in a calm, efficient manner by following Mohonk’s Emergency Guide and Response Manuals. Responsible for accounting functions as they relate to processing the business day and accompanying reports.
ESSENTIAL JOB FUNCTIONS:
•Represent Mohonk to the guest so as to promote customer loyalty and provide an exceptionally high level of service.
•Understand and comply with resort and departmental policies, procedures, and customs including required uniform and dress code policies.
•Provide professional customer service with a desire to exceed including exceptional verbal and written communication skills.
•Answer telephone calls and emails in a clear and professional manner using the correct greeting and grammar usage.
•Transfer incoming telephone calls to the appropriate extensions and departments.
•Display effective computer literacy skills and be familiar with Microsoft Office software (Outlook, Word, and Excel). OPERA Software knowledge a plus. Use Payment Card Industry (PCI) compliance standards to protect credit card and personal information.
•Attend required coaching and training sessions as scheduled to review service quality and productivity.
•Maintain a complete knowledge of: All resort features, services, and activities, along with hours of operation; Daily house counts, along with arrivals and departures; Scheduled group and transient activity sheets; Room availability; Room types, rates, promotions, and amenities; Dining locations and hours of operations.
•Understand proper accounting procedures for deposits, refunds, rate adjustments, and end of shift audits.
•Understand reservation codes, other input codes, and special traces.
•Adhere to cashiering and accounting policies.
•Process adjustment vouchers, paid-outs, miscellaneous charges, and room charges.
•Cash guests personal checks via established Mohonk procedure.
•Settle guest room accounts.
•Count a bank and ensure proper amount is present.
•Perform an audit via Opera (PMS) programming (balance receipts) then put cash envelope (with witness present) in the drop safe.
•Process guest check-ins using established resort procedures. Ability to verify registration cards for the correct information and obtain guest signatures and any necessary paperwork.
•Maintain a working knowledge of, but not limited to: Avaya PBX System, Portable Radio System, Paging System, Opera PMS software, Reservations Assistant software.
•Communicate clearly in a precise manner on the telephone, paging system, pagers, and in person with a clear and pleasant speaking voice.
•Operate the emergency alarm notifier and/or implement appropriate emergency procedures and remain calm in an emergency situation.
•Analyze problems and develop and implement action plans to address problems.
•Act as the Manager on Duty (MOD) in the event of an emergency until the on-call overnight MOD arrives on the scene.
•Record and maintain the Second Effort log for maintenance, housekeeping, and conference services requests and follow-up to guest and employee request/issues.
•Log/write and deliver incoming/outgoing messages/faxes for guests and employees.
•Access all functions of the property management software as it relates to guest service/information to answer questions.
•Reserve day-of dinner reservations for overnight guests.
•Work well with guests and fellow employees to resolve complaints/issues in a positive manner.
•Demonstrate enjoyment working with people in a service position.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Remain stationary at assigned posts for extended periods of time either standing or sitting.
•Lift as much as 20 pounds from ground level to waist level and carry a distance of up to 50 feet with/ without assistance. Walk up to 5 miles per day.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Read a computer monitor and enter pertinent data into the computer with a keyboard.
•Hear requests from guests as well as co-workers and management.
•Maintain focus on the job task at hand to think clearly and quickly.
•Flexible with work schedule.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Be dependable, responsible, and punctual and; and maintain good attendance.
•Learn and effectively process job responsibilities efficiently and confidently.
•Demonstrate good organization skills and attention to detail efficiently.
•Maintain a professional, neat, and well-groomed during work shifts.
QUALIFICATIONS:
•Prior hospitality or customer service experience preferred
•Prior overnight shift experience preferred
•Prior experience with PBX or similar communication consuls preferred
•High School Diploma
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 5/30/24