JOB TITLE:                 Cross Country Ski Shop / Snow Tubing Attendant

 DEPARTMENT:          Ski

 BASIC FUNCTIONS AND RESPONSIBILITIES:  

 Assist the Ski Manager with meeting specific operational goals, general ski shop procedures, skiing, snowshoeing, traction devices and snow tubing safety measures.

 ESSENTIAL JOB FUNCTIONS:

 Maintain a safe, enjoyable, and welcoming ski environment for all guests.

• Promote Mohonk Mountain House’s unique cross-country skiing and snowshoeing experiences through positive guest engagement and knowledgeable service.
• Communicate clearly with the Ski Manager regarding guest needs, trail conditions, upcoming events, and any issues or concerns requiring attention.
• Record, organize, and coordinate all ski lesson reservations accurately and efficiently.
• Perform daily office procedures, including answering phones, completing condition reports, processing assumption of risk forms and rental sheets, and maintaining voicemail and related administrative systems.
• Operate the Point-of-Sale (POS) system accurately to process rental transactions, lessons, and merchandise sales.
• Maintain a clean, organized, and professional appearance in the Ski Shop and Snow Tube Hill at all times.
• Organize and oversee an efficient rental system for cross-country skiing and snowshoeing equipment.
• Interact with all guests and co-workers in a courteous, professional, and service-oriented manner.
• Communicate clearly and effectively with the ski, skate, and activities teams, as well as all other Mohonk Mountain House departments.
• Perform minor maintenance and repairs on ski and snowshoe rental equipment, including installing or replacing bindings, riveting, and repairing decking as needed.
• Recommend appropriate ski and snowshoe trails to guests, prioritizing safety and matching suggestions to each guest’s ability level.
• Inspect trail conditions regularly and provide recommendations for maintenance and usage.
• Assist with snow and ice removal at the front and rear entrances of the Ski Shop and on the Boat Dock to ensure safe guest access.
• Lead snow tubing operations, ensuring guest safety, adherence to Mohonk Mountain House policies, and delivery of an engaging and fun recreational experience.
• Snow Tubing:  assist with inflation, inspection, maintenance of Snow Tubes. Assist with inspection, maintenance and installation of mats, pads and fencing. 
• Demonstrate an outgoing, friendly, and professional demeanor when interacting with guests and team members.
• Exhibit trustworthiness, dependability, and honesty in all responsibilities and guest interactions.
• Maintain a flexible work schedule, including days, evenings, weekends, holidays, and peak business periods.
• Perform duties in a safe and responsible manner to prevent injury to self or others.
• Operate snow blowers and other snow maintenance equipment safely.
• Assist guests with merchandise sales and transactions in the Ski Shop.
• Refill fuel containers for snowmobiles and related equipment as needed.
• Perform daily cleaning and maintenance procedures to uphold a safe, clean, and well-organized work environment.
• Demonstrate composure, professionalism, and sound judgment when handling change, adversity, or high-pressure situations.
• Identify and analyze problems effectively, developing and implementing appropriate action plans to resolve issues promptly and efficiently.
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.   
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. Reach areas as high 8 feet with the use of a step ladder.
• Lift up to 75 pounds from ground level to waist level and carry a distance of up to 200 feet with/ without assistance.  Walk up to 5 miles per day.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
• Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
• Carry a two-way portable radio and earpiece to communicate and provide immediate response to emergency situations. 
• Perform basic mathematic calculations and cash handling skills.

 QUALIFICATIONS:

 Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.

• Eligible to legally work in the U.S.
• CPR and First Aid Certification preferred.

 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.