Your search resulted in 4 "Internal Audit Intern" jobs in Hudson Valley, NY. Save Job SearchSave SearchSave Job Search: Internal Audit Intern
General Summary:
Performs a variety of routine accounting duties and functions with emphasis on daily and monthly workflow and meeting time deadlines. Interacts with Bank branch offices, various departments, other financial institutions and occasionally customers in gathering and providing accounting information and data. Assists the Controller and other accounting personnel in solving other issues as they arise.
Essential Duties and Job Responsibilities:
- Preparation and/or review of all general ledger balance sheet accounts and income statement accounts, and as needed
- Assisting the Controller and Accounting Staff in regulatory reporting and supporting documentation associated with regulatory filings, including the CALL report, FRB filings, and some SEC support items.
- Exception reports – Reviews daily exception reports and takes actions as necessary to correct unposted transactions and out of balance situations.
- Monitors certain general ledger account transactions and balances daily, i.e., Special Handling, Safe Deposit Control, Safe Deposit in Process, and others as deemed necessary.
- Daily Money Position – Monitors correspondent bank balances daily throughout the day. Reports daily to the Controller and/or the CFO, the amount needed to be bought or sold.
- Municipal Deposit Accounts – Prepares daily reports of municipal deposit account balances to send to safe keeper for collateral purposes and monitors for adequate collateral on each account. Prepares monthly report of all municipal deposits for distribution to Branch Administrator, Municipal Relationship Manager and CFO.
- Investments - Maintains the Bank’s investment portfolio accounting. This includes the posting of purchases, sales, payments received, and monthly accruals. Maintains and tracks the investments held in the Bank vault. Prepares monthly, a listing of all purchases/sales/calls/maturities for reporting to the Board of Directors. Updates the pledging and safekeeping records monthly and FASB 115 (portfolio pricing) quarterly. Provides, at least, monthly reconciliations of the investment portfolio, including variance analysis, and reports to the Controller and/or the CFO
- Bank Reconciliations - Prepares reconciliations of correspondent bank accounts and the Bank’s Official Check accounts. Reviews and researches outstanding items in order to clear them in a timely manner.
- Accounts Payable – Reviews vendor payments as well as personal and corporate credit card expense reports for completeness and assigns expenses to appropriate general ledger accounts, center numbers and approval processes for payment using third party accounts payable software. Serves as a backup for Accounting Specialist accounts payable function.
- Prepaid Expenses – Maintains records of prepaid expenses and monthly accruals using third party prepaid software.
- Internal Reporting/Reconciling –Prepares a monthly reconciliations of Stockholders’ Equity, CSV Life Insurance accounts, CPC Collateral Trust Notes, Accrued Expenses, Borrowings, and other accounts as deemed necessary by the Controller or CFO.
- CDARS/ICS Accounting – Enters/Verifies CDARS orders placed by the branches. Processes daily CDARS and ICS reports and reconciles general ledger accounts.
- Performs other duties, reconciliations, and analyses as needed.
OTHER RESPONSIBILITIES
- All other duties as assigned by management.
EDUCATION, CERTIFICATION, EXPERIENCE:
Education:
Required: Accounting or Business-related two year Degree
Preferred: Bachelor’s degree in Accounting, Finance, or other related field.
Experience:
Required: 2-5 years of related experience
KNOWLEDGE, SKILLS, ABILITIES:
Required: Knowledge of basic office procedures including filing, scanning, business communications, etc. Ability to use a computer with Microsoft Office software and navigate the internet.
Preferred: Knowledge of accounting principles. Accounts Payable experience.
WORK ENVIRONMENT:
- Working Conditions: Office setting
- Equipment Operations:
PHYSICAL DEMANDS:
Able to lift up to 50 pounds
Special Note:
External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.
This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.
- Full Time
- Immediately
- 28.00 - 36.00 Hour
- 212 Dolson Avenue, Middletown, NY 10940
- 10/28/24
Hudson Valley Credit Union is currently recruiting for the position of Consumer Loan Servicing Supervisor. Primary Function: Supervise the daily operations and staff related to the closing and servicing of home equities and the servicing of consumer loans. Coordinate the workflow for assigned personnel, set deadlines, ensure procedures are compliant and followed and review the servicing area processes and procedures for continuous improvement.
Responsibilities
- Supervise the daily functions and staff responsible for closings of home equity loans and servicing of home equities and consumer loans.
- Provide supervision, coaching, training, development, and performance evaluations of staff. Handle all human resource needs of department’s employees. Measure and coach staff in regards to productivity, quality, sales and goals. Conduct regular department meetings, one on one meetings and training sessions. Ensure team possesses a high level of individual accountability for delivering results within attainable deadlines and industry and regulatory standards. Interview and hire new staff as needed.
- Responsible for resolution of member issues in a timely manner. Supervisor contributes to the process to ensure overall member satisfaction.
- Ensure HVCU liens are perfected on all collateral loans and valid insurance is properly in place for the life of the loan to minimize risk and liability. Ensure Lien Releases and home equity mortgage satisfactions are prepared within the allotted time frame required by state law. Ensure stock secured loans are continually collateralized.
- Ensure proper record retention and that loan documentation is maintained and loans are being properly processed and serviced. Interact with the various external vendors that support servicing activities, for example: collateral protection, lien filing, tax monitoring and flood insurance.
- Create and implement department procedures and staff developmental plans. Continuously review and update procedures and forms for compliance and accuracy. Implement necessary changes to improve efficiencies for the effectiveness of the department and disseminates information to staff.
- Responsible for coordination of Consumer Loan Servicing daily, weekly, monthly, quarterly, annual and year end reports. Works with vendors and other areas as needed to ensure proper system servicing functionality.
- Ensure compliance with Credit Union policies and procedures as well as federal and state regulatory requirements. Perform research and responds to internal audit and external audit requests.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
Qualifications
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required.
- Minimum 2 years experience in consumer lending required.
- Minimum 1 year supervisory leadership or similar work experience experience required.
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required.
- Minimum 2 years experience in consumer lending required.
- Minimum 1 year supervisory leadership or similar work experience experience required.
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- Supervise the daily functions and staff responsible for closings of home equity loans and servicing of home equities and consumer loans.
- Provide supervision, coaching, training, development, and performance evaluations of staff. Handle all human resource needs of department’s employees. Measure and coach staff in regards to productivity, quality, sales and goals. Conduct regular department meetings, one on one meetings and training sessions. Ensure team possesses a high level of individual accountability for delivering results within attainable deadlines and industry and regulatory standards. Interview and hire new staff as needed.
- Responsible for resolution of member issues in a timely manner. Supervisor contributes to the process to ensure overall member satisfaction.
- Ensure HVCU liens are perfected on all collateral loans and valid insurance is properly in place for the life of the loan to minimize risk and liability. Ensure Lien Releases and home equity mortgage satisfactions are prepared within the allotted time frame required by state law. Ensure stock secured loans are continually collateralized.
- Ensure proper record retention and that loan documentation is maintained and loans are being properly processed and serviced. Interact with the various external vendors that support servicing activities, for example: collateral protection, lien filing, tax monitoring and flood insurance.
- Create and implement department procedures and staff developmental plans. Continuously review and update procedures and forms for compliance and accuracy. Implement necessary changes to improve efficiencies for the effectiveness of the department and disseminates information to staff.
- Responsible for coordination of Consumer Loan Servicing daily, weekly, monthly, quarterly, annual and year end reports. Works with vendors and other areas as needed to ensure proper system servicing functionality.
- Ensure compliance with Credit Union policies and procedures as well as federal and state regulatory requirements. Perform research and responds to internal audit and external audit requests.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
- Full Time
- Immediately
- Poughkeepsie, NY 12603
- 10/17/24
Hudson Valley Credit Union is currently recruiting for the position of Commercial Lending Specialist. Primary function: Provide support to Commercial Lending Operations, including preparation of department reports and maintenance of department databases and portfolio management systems; as well as the third party due diligence process. Assist with processing commercial credit requests. Provide support to internal and external member requests. Provide service support to internal and external member requests. Provide assistance for commercial loan processing and quality control functions, as needed.
Responsibilities
- Track, monitor and provide regular updates on the third party due diligence process, specifically commercial appraisal and environmental reports. To include obtaining quotes, ordering, collecting funds and processing payments for commercial appraisal and environmental reports and reviews.
- Prepare and regularly update required Commercial Lending department, management and Board reports. To include watch list, portfolio, exception, SBA, UCC expiration and various other monthly or quarterly reports.
- Coordinate the timely distribution of HVCU Business Loan Committee packages as well as preparing minutes for these meetings with minimal edits required from management. Schedule various other department meetings and take minutes for these meetings. Prepare memos and supporting documents for meetings, as needed.
- Provide support to Commercial Lending staff, including preparation of pre-closing worksheets, filing all post approval documentation for all commercial loans, tracking documents out for recording and maintaining current information for the commercial loan portfolio
- Maintain complete and accurate commercial credit files as well as assisting with gathering and providing information during exams and audits. To include maintaining and updating participation loan files and participation due diligence documents. Prepare various letters to members and follow up with Commercial Lending staff and members, as needed.
- Reconcile GL accounts and process invoices and checks received for various commercial lending functions. Ensure vendor management system is updated and maintained by collecting required due diligence information from vendors and submitting to the appropriate area/system.
- Maintain and update department procedures. To include tracking of procedure updates and changes.
- Have a general understanding of commercial loan terminology and commercial loan ratios including debt-to income ratio, debt service coverage ratio, and loan to value ratio.
- Assist with the maintenance of all commercial loans on the loan origination/servicing system, and submit service requests, as needed.
- Provide administrative support for department supplies and software. Provide backup coverage for commercial loan processing and quality control functions, as needed.
- Achieve goals assigned to the Commercial Lending Specialist as part of the assigned departments’ annual operating plan. To include suggesting and assisting with implementing process improvements to enhance member experience and increase department efficiencies.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
Qualifications
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
- Minimum of 2 years of commercial/business lending experience required
- Minimum of 2 years of Knowledge of database, excel and report preparation required.
Minimum 2 years of commercial loan documentation experience, in particular with appraisal and environmental reports preferred
Minimum 2 years Experience with Synergy/document imaging system preferred
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. This is exemplified through our awards-winning benefits package, opportunities for professional advancement, commitment to diversity, equity inclusion amongst employees and focus on bettering our community through charitable donations & volunteer hours!
Employee Perks:
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Flexible Spending Account (medical & dependent care)
- Life, Short-Term, and Long-Term Disability Insurance
- Employee Assistance Program
- Educational Assistance Program; Student Loan Repayment & Tuition Reimbursement
- HVCU University & Academy; professional development training
- Discounted Loan Rates & Fees
Diversity Commitment:
“At HVCU, we recognize that our greatest strength comes from the diversity of our team, the members that we serve, and our communities. We are committed to upholding our values of Diversity, Equity, and Inclusion in everything we do. We celebrate and embrace what makes each of us different and foster an environment where everyone feels like they belong.”
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
- Minimum of 2 years of commercial/business lending experience required
- Minimum of 2 years of Knowledge of database, excel and report preparation required.
Minimum 2 years of commercial loan documentation experience, in particular with appraisal and environmental reports preferred
Minimum 2 years Experience with Synergy/document imaging system preferred
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. This is exemplified through our awards-winning benefits package, opportunities for professional advancement, commitment to diversity, equity inclusion amongst employees and focus on bettering our community through charitable donations & volunteer hours!
Employee Perks:
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Flexible Spending Account (medical & dependent care)
- Life, Short-Term, and Long-Term Disability Insurance
- Employee Assistance Program
- Educational Assistance Program; Student Loan Repayment & Tuition Reimbursement
- HVCU University & Academy; professional development training
- Discounted Loan Rates & Fees
Diversity Commitment:
“At HVCU, we recognize that our greatest strength comes from the diversity of our team, the members that we serve, and our communities. We are committed to upholding our values of Diversity, Equity, and Inclusion in everything we do. We celebrate and embrace what makes each of us different and foster an environment where everyone feels like they belong.”
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- Track, monitor and provide regular updates on the third party due diligence process, specifically commercial appraisal and environmental reports. To include obtaining quotes, ordering, collecting funds and processing payments for commercial appraisal and environmental reports and reviews.
- Prepare and regularly update required Commercial Lending department, management and Board reports. To include watch list, portfolio, exception, SBA, UCC expiration and various other monthly or quarterly reports.
- Coordinate the timely distribution of HVCU Business Loan Committee packages as well as preparing minutes for these meetings with minimal edits required from management. Schedule various other department meetings and take minutes for these meetings. Prepare memos and supporting documents for meetings, as needed.
- Provide support to Commercial Lending staff, including preparation of pre-closing worksheets, filing all post approval documentation for all commercial loans, tracking documents out for recording and maintaining current information for the commercial loan portfolio
- Maintain complete and accurate commercial credit files as well as assisting with gathering and providing information during exams and audits. To include maintaining and updating participation loan files and participation due diligence documents. Prepare various letters to members and follow up with Commercial Lending staff and members, as needed.
- Reconcile GL accounts and process invoices and checks received for various commercial lending functions. Ensure vendor management system is updated and maintained by collecting required due diligence information from vendors and submitting to the appropriate area/system.
- Maintain and update department procedures. To include tracking of procedure updates and changes.
- Have a general understanding of commercial loan terminology and commercial loan ratios including debt-to income ratio, debt service coverage ratio, and loan to value ratio.
- Assist with the maintenance of all commercial loans on the loan origination/servicing system, and submit service requests, as needed.
- Provide administrative support for department supplies and software. Provide backup coverage for commercial loan processing and quality control functions, as needed.
- Achieve goals assigned to the Commercial Lending Specialist as part of the assigned departments’ annual operating plan. To include suggesting and assisting with implementing process improvements to enhance member experience and increase department efficiencies.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
- Full Time
- Immediately
- Poughkeepsie, NY 12603
- 10/28/24
BASIC JOB FUNCTIONS AND RESPONSIBILITES:
This position is the second in command at the unit for day to day operations, with the primary responsibility for upholding The Spa at Mohonk Mountain House environment (facilities + cleanliness), achieving the highest level of guest service, assisting the Spa Director with administrative and supervisory tasks, driving and achieving sales targets, driving new guest traffic, supporting marketing and public relations efforts and increasing retention, frequency, Spa, Salon and Fitness sales in accordance with The Mohonk Mountain House’s 14 Service Steps
ESSENTIAL JOB FUNCTIONS:
- Work with Spa Director to drive and improve efficiencies of Spa overall business segments to maximize financial results and drive revenue in the spa to the highest yield.
- Focus on profitability- expense control, staff management and department supervision.
- Develop and implement short and long-term goals and objectives for the department and Mohonk Mountain House.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. Schedule will include guest and team events that are required outside business hours.
- Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
- Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
- Develop and maintain positive working relationships with other staff.
- Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to internal guests and employees.
- Act calmly and effectively in emergency situations.
- Attend service training programs as required. Participation is encouraged. Support programs by enabling reporting staff to attend. Stated goals per departments are 95%+ attendance.
- Answer guest's questions and deal calmly with emergency situations as necessary. Provide immediate follow up for complaints and questions.
- Conduct research and analyze information and data to evaluate operation procedures and provide recommendations to Director.
- Research industry trends regularly and maintain a current knowledge of common or trending practices in the industry.
- Maintain a working knowledge of all The Spa at Mohonk Mountain House classes, services, and products.
- Support all aspects of the day to day operations to foster operational excellence, quality guest service and sales, on brand programming and environment to deliver planned results.
- Maintain spa retail areas and ordering new items as needed. This includes creating regular inventory audits and writing purchase plans for upcoming seasons to make suggestions about items that should be stocked in stores.
- Design marketing and sales strategies to drive retail sales. This includes designing and setting up in-store sales displays.
- Conduct yearly retail inventory.
- Budget and coordinate payments of vendors associated with spa, including marketing efforts and events.
- Assist in purchasing for the Spa and Salon and in accordance with the budget.
- Ensure all retail orders are properly entered and received in Book4Time for inventory purposes.
- Analyze daily retail reports and offerings to note performing items, in addition to discerning profit margins for each item.
- Create deeper guest relationship by encouraging guest use of the Spa, Salon and Fitness and Pool to enhance customer satisfaction by providing information, schedules and supervision of the facilities.
- Provide support with promotions/discounts and guest integration.
- Improve customer service and satisfaction through policy and procedural changes.
- Assist in planning and executing Spa events and daily Activities.
- Assist in auditing and measuring facility quality levels and adherence to brand standards to ensure on brand delivery of environment.
- Manage and complete preparation of weekly Spa at Mohonk Mountain House payroll.
- Work with Spa Director and Reception Supervisor to implement policies and procedures that will improve day-to-day operations.
- Assist Recruiting and Training Supervisor to recruit, interview and recommend new hire staff.
- Implement all staff training in operations, service and performance development with assistance of Recruiting and Training Supervisor.
- Coach and discipline staff as needed.
- Organize and lead departmental staff meetings.
- Facilitate open communication between the Mountain House, staff and management.
- Ensure all Spa, Salon and Fitness staff present a neat & clean appearance and wear issued uniform with nametag and required footwear.
- Audit and assess quality levels of all Spa operations, leadership, team cohesion, and performance.
- Provide managers and supervisors with support and problem solving in resolving all guest and facility issues.
- Define, institute and manage stronger Spa Reception team and training to ensure consistent delivery of the Mohonk Mountain House 14 Service Steps
- Support and work with the Spa and Fitness Lobby reception desk as needed.
- Ensure that the bathrooms, locker rooms, lobby, relaxation and treatment areas are stocked with necessary items.
- Serve as a building monitor and reports repairs needed on equipment, furniture, fixtures or building.
- Oversee, instruct and perform required sanitation protocols. Ensure a thorough and appropriate cleaning occurs in all Spa and Salon related areas three times daily.
- Assist Fitness Manager by observing swimming areas for safety hazards, single swimmer situation or no on deck situations, unsafe behavior and medical emergencies. Take any corrective action necessary; follow proper emergency practice if needed.
- Oversee the all necessary paperwork including but not limited to Safety Data Sheets, Personal Protective Equipment tracking, maintenance requests, guest charges, chemical orders and maintenance logs. Achieve and maintain Certified Pool Operators certification status.
- Adhere to all company, departmental and spa operational policies and procedures.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. Nametag and required non-slip footwear are required.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
- Demonstrate organizational skills, proofreading skills, and produce well-written, error-free copies.
- Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 3-4 hours at a time.
- Lift up to 30 pounds from ground level to waist level and carry a distance of up to 100 feet with/ without assistance. Walk up to 7 miles per day.
- Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 500 feet/yards.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Analyze problems and develop and implement action plans to address problems.
- Work extended periods of time viewing a computer video monitor and/ or operating a keyboard.
- Attain or maintain certifications (i.e., CSS, CPO, CPR/AED or others)
- Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
QUALIFICATIONS:
- Valid Driver’s License with at least 2 years of fully licensed driving experience.
- Four-year college degree or commensurate equivalent experience in spa industry.
- Five years’ adaptable experience within Spa, with at least two of years in equivalent level management experience with proven ability to lead, direct, delegate and motivate.
- Project specific experience in Spa industry is a plus.
- Strong knowledge of spa management, reservations, customer management, and retail/revenue management systems. Online spa, retail and e-commerce experience is a plus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 10/8/24