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BASIC FUNCTIONS AND RESPONSIBILITIES:
Massage Therapist is responsible for providing all the various massage services offered in the Spa at Mohonk Mountain House. The Massage Therapist is an active member of the Spa team responsible for maintaining a high level of guest service and satisfaction. The Massage Therapist is expected to make a professional recommendation for their guest to facilitate continued wellness.
ESSENTIAL JOB FUNCTIONS:
•Attend in-house trainings with the ultimate goal of being able to perform all massage services offered at the Spa at Mohonk Mountain House as described in the Spa Menu.
•Learn, demonstrate, and adhere to sequence and protocols for each massage service added to skill set.
•Perform professional recommendation of retail with the goal of 10% product sales to service revenue.
•Demonstrate thorough familiarity of Spa services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner.
•Retain guests by consistently providing excellent customer service. This includes anticipating guest needs and adhering to the standards for spa guest service.
•Communicate guest issues to Spa Management.
•Promptly greet guest and provide spa guests with a tour of spa facilities when needed. Escort guest to and from treatment room.
•Perform services keeping guest satisfaction as priority, while running on time for next guest.
•Begin and end all treatments on time, adhering to bookings.
•Provide guests with a thorough and knowledgeable professional massage.
•Clean and sanitize work area as per departmental policies.
•Remove all soiled linen from massage room(s) and deposit in designated area.
•Operate all tools and equipment needed to perform the Spa at Mohonk Mountain House services safely.
•Stock and organize massage room(s) with appropriate linens and supplies.
•Prepare material and supplies for daily operations.
•Maintain a flexible work schedule including weekdays/weekends, holidays, and during peak periods of business.
•Maintain availability of a minimum of three shifts per week.
•Attend vendor trainings and events as assigned to learn the ingredients of products used in order to know possible contraindications due to allergies or medical issues provided by guests and to learn benefits of ingredients and products used to be able to offer well-informed recommendations to guests to facilitate continued wellness.
•Listen well, communicate effectively and establish working relationships with other staff, management, and guests that have a variety of educational backgrounds and values.
•Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Wear proper protective equipment when performing tasks that recommend such equipment.
•Inspect and report maintenance needed on equipment used to provide services.
•Inform supervisor of hazardous situations, emergencies, or threats to security of guests, employees, or hotel assets.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Work productively and efficiently with or without supervision when performing tasks.
•Prioritize and meet time goals in a calm professional manner.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to 4 feet and carry a distance of up to 30 feet with/ without assistance. Walk up to 3 miles per day.
•Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust and focus.
•Interact patiently with teenagers and adults.
•Act calmly and professionally in stressful situations.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area.
QUALIFICATIONS:
•Valid and current NYS License for Massage Therapy.
•Minimum of 2 years work experience in a professional spa setting preferred.
•Basic CPR/First Aid Certification preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 10/31/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Provides all the salon services offered in the Spa at Mohonk Mountain House menu of services according to their license. Maintains a high level of guest service and satisfaction. Makes a professional recommendation for their guest to facilitate continued wellness and enhancement. Adheres to all sanitation protocols and procedures.
ESSENTIAL JOB FUNCTIONS:
•Maintain a flexible work schedule including weekdays/weekends, holidays, and during peak periods of business.
•Establish a minimum availability of three shifts per week to be scheduled and responsible for attendance.
•Perform professional recommendation of retail with the goal of 15% product sales to service revenue.
•Listen well, communicate effectively and establish working relationships with other staff, management, and guests that have a variety of educational backgrounds and values.
•Demonstrate thorough familiarity of Spa services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Stock, organize, and maintain work stations and salon.
•Prepare material and supplies for daily operations.
•Wear proper protective equipment when performing tasks that recommend such equipment.
•Clean designated equipment, such as nail clippers, cuticle pushers, nail files, pedicure station jets, hair brushes, combs, scissors, and other implements as assigned.
•Clean and sanitize work area as per departmental and New York State regulations.
•Inform supervisor of hazardous situations, emergencies, or threats to security of guests, employees, or hotel assets.
•Work productively and efficiently with or without supervision when performing tasks.
•Prioritize and meet time goals in a calm professional manner.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Attend vendor trainings and events as assigned.
•Learn the ingredients of products used to know possible contraindications due to allergies or medical issues provided by guests.
•Learn benefits of ingredients and products used to be able to offer recommendations to guests to facilitate continued wellness and enhancement.
•Learn sequence and protocols for each salon service offered.
•Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 40 pounds from ground level to 4 feet and carry a distance of up to 30 feet with/ without assistance. Walk up to 3 miles per day.
•Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust and focus.
•Interact patiently with young children and adults.
•Act calmly and professionally in stressful situations.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area.
QUALIFICATIONS:
•At least 18 years of age
•Current New York State Cosmetology License
•New York State License for Nail Technician
•Current Standard First Aid & CPR preferred
•Salon work experience preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 10/31/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Responsible for providing instruction to guests of the Pavilion Ice rink. This will encompass teaching the basic fundamentals of skating. Demonstrate proper use of equipment, techniques and methods of proper movements to achieve proficiency in activity.
ESSENTIAL JOB FUNCTIONS:
•Arrive prepared and on time; maintain good attendance.
•Possess skill level of ice skating proficiency and ability to demonstrate starts, stops, and forward and backward skating techniques.
•Provide skating techniques to guests as young as 5 years of age.
•Communicate techniques clearly and effectively in a manner that students of any age can understand.
•Explain and enforce safety, rules, and regulations; encourage and role model appropriate behavior on the ice.
•Use appropriate language.
•Adhere to Mohonk Mountain House’s Dress standards.
•Assist with programming and lesson scheduling times.
•Bill students and communicate the cost and cancellation policies.
•Speak positively about the participants, other instructors, and co-workers.
•Seek ways to enhance the lesson in unexpected ways, passionate about client satisfaction, asking “How can I exceed your expectations?”
•Maintain a consistent attitude; cheerful, positive, and “can do;” motivate and energize others.
•Respond in a encouraging manner with alternate solutions to meet the guests needs/requests, show initiative and take action with appropriate level of independence.
•Interest in working with young or adolescent children.
•Energy, initiative, creativity, and willingness to try new approaches and techniques
•Work in the cold for as long as 3 hours in a row.
•Snow and ice removal as needed.
•Give accurate and updated information about the rink, daily session times, and other activities offered at Mohonk.
•Maintain a clean Pavilion shop area – including shop appearance, cleaning skates and helmets, stocking the cooler and candy.
•Detect and eliminate/reduce potential hazards from and around the facility and on the ice surface, performing safety checks on equipment being used.
•Sell merchandise and drinks.
•Answer phones (with correct greeting) and retrieve voicemails with capability of taking precise written notes/ messages.
•Operate POS cash register, record allocations of skate usage, differentiate the denominations of U.S. currency and coins, and make change in a timely manner during a transaction.
•Coordinate completion of the winter sports waiver and give a completed waiver card to overnight guests.
•Cash out at the end of the shift and turn in money and receipts, making sure to record loss/gain and that the bank is accurate.
•Deal calmly and pleasantly with guests while under pressure.
•Handle adversity, change and emergency situations calmly and with a level head.
•Balance student’s weight during the half hour lesson.
•Embrace and apply Mohonk Mountain House Service Standards with Service Strategies.
•Work evenings, weekends and holidays and an ever changing schedule including split shifts.
•Exercise good disciplinary and interpersonal skills.
•Manipulate sports equipment.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 feet with/ without assistance. Walk up to 7 miles per day.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Analyze problems and develop and implement action plans to address problems.
•Work in a manner that will not endanger self or others.
•Clearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing.
•Write concisely and legibly.
QUALIFICATIONS:
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Previous coaching/teaching experience in skating program preferred.
•Standard CPR/First Aid training preferred
•Prior experience in a customer service position preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Immediately
- New Paltz, NY 12561
- 10/14/24
JOB TITLE: Cross Country Ski Trail Groomer/Snowmaker
DEPARTMENT: Ski
DATE: July 30, 2023
BASIC FUNCTIONS AND RESPONSIBILITIES:
Assist the Ski Manager with meeting specific operational goals by performing general and specific snowmaking, ski trail and snow tube hill maintenance procedures.
ESSENTIAL JOB FUNCTIONS:
- Maintain safe, quality ski trails and snow tubing conditions for guests.
- Promote Mohonk Mountain House’s unique cross-country skiing snowshoeing, and snow tubing experience while interacting with guests.
- Organize and communicate to Ski Manager all information relating to guest needs and potential skiing and snow tubing condition problems or concerns.
- Maintain safe and professional operation of grooming snowmobiles, grooming UTV, and grooming implements.
- Interact cordially and professionally with all guests and co-workers.
- Communicate clearly and effectively with the ski and activities staff and all other Mohonk Mountain House service staff.
- Perform minor equipment maintenance “on-the-spot” to grooming equipment and snowmobiles so facility preparation may continue.
- Perform trail and sign maintenance as needed.
- Operate and monitor SMI Snow Guns powered by independent compressors, high pressure water, and high voltage electricity in a safe and effective manner.
- Operate a snowmobile safely at speeds up to 20 m.p.h. on narrow paths and roads during daytime and nighttime hours; Maneuver a snowmobile out of a ditch.
- Operate a UTV vehicle with track system.
- Perform preventative and routine maintenance of machinery, pipe and valve systems, and hoses associated with snowmaking/grooming equipment.
- Assist with attachment changes of the power tiller and tuber shaper devices for the snow groomer machine.
- Use basic hand and power tools, such as but not limited to: ratchet, wrenches, screwdrivers, hand sledge, bow saw, winch, cable puller, tow strap, drill, impact drill, chainsaw, pump jack and battery powered grease gun.
- Perform daily maintenance to the tube lanes, walk up lanes and ending zone of the tube hill operation along with safety fencing, cones, and signage.
- Shovel/sweep deep heavy snow with shovel/broom and operate snow blowers.
- Report equipment issues to supervisor or manager.
- Inspect trail conditions and make recommendations for usage and maintenance.
- Make ski trail recommendations to guests with safety and skier ability being the primary determining factors of each recommendation.
- Demonstrate an outgoing and friendly personality.
- Interact cordially and professionally with all guests and co-workers.
- Communicate clearly and effectively with the ski and activities staff and all other Mohonk Mountain House service staff.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Work in a manner that will not endanger self or others.
- Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 feet with/ without assistance. Walk up to 5 miles per day. Reach areas as high as 8 feet from a standing position with use of a step ladder.
- Walk in snow up to 3 feet deep.
- Maintain a flexible work schedule including days/evenings, weekdays/weekends, holidays, as well as overnight shifts as needed and during peak periods of business.
- Work outdoors and expose self to natural elements including rain, sleet, snow, wind, and weather extremes including below freezing temperatures.
- Handle change, adversity, and pressure situations in a calm and levelheaded manner.
- Analyze problems and develop and implement action plans to address problems.
- Carry a two-way portable radio and earpiece to communicate and provide immediate response to emergency situations.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Speak clearly and in front of groups of people, up to 15 people.
- Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of cultural backgrounds and values.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Maintain a flexible work schedule including days/evenings, weekdays/weekends, holidays,
QUALIFICATIONS:
- Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- CPR and First Aid Certification preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ACKNOWLEDGEMENT:
Recipient’s signature below constitutes recipient’s understanding of the requirements and ability to perform the essential functions of the position of with the revision date of .
Print Name Signature Date
Print Name (MMH Representative) Signature
- Immediately
- New Paltz, NY 12561
- 10/14/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Assist the Ski Manager with meeting specific operational goals, general ski shop procedures, skiing and snowshoeing safety measures. Teach the sport of cross-country skiing in a safe and effective manner.
ESSENTIAL JOB FUNCTIONS:
- Maintain safe and pleasant ski environment for the guests.
- Promote Mohonk Mountain House’s unique cross-country skiing and snowshoeing experience while interacting with guests.
- Properly teach in a safe manner the various techniques of cross-country skiing outside in cold winter conditions.
- Ski up to six miles per day.
- Organize and communicate to Ski Manager all information relating to guest needs and potential skiing and snowshoeing events, conditions, problems, or concerns.
- Record and coordinate all ski lesson reservations.
- Responsible for all daily office procedures such as answering the phone, filling out conditions reports, assumption of risk forms, rental equipment sheets, utilizing voice-mail system, etc.
- Maintain a clean and orderly appearance in the Ski Shop at all times.
- Organize and maintain a useable rental system for the rental of skiing and snowshoeing equipment.
- Interact cordially and professionally with all guests and co-workers.
- Communicate clearly and effectively with the ski, skate and activities staff and all other Mohonk Mountain House service staff.
- Perform minor equipment maintenance to cross country ski rental and snowshoe rental equipment such as binding installation, pole repairs, and snowshoe rivet and decking repairs.
- Make ski and snowshoe trail recommendations to guests with safety and skier ability being the primary determining factors of each recommendation.
- Inspect trail conditions and make recommendations for usage and maintenance.
- Assist with snow maintenance removal of front and rear entrances of the Ski Shop and snow removal on the Boat Dock.
- Outgoing and friendly personality.
- Trustworthy, dependable and honest.
- Work flexible or changing days and hours.
- Work in a manner that will not endanger self or others.
- Safely operate a snow blower.
- Sell merchandise in the Ski Shop.
- Refill gas cans as needed for snowmobiles.
- Perform daily cleaning protocols.
- Work weekends and holidays when needed.
- Handle change, adversity, and pressure situations in a calm and levelheaded manner.
- Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
- Analyze problems and develop and implement action plans to address problems.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 50 pounds from ground level to waist level and carry a distance of up to 200 feet with/ without assistance. Walk up to 5 miles per day. Reach areas as high as 8 feet from a standing position with use of a step ladder.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Carry a two-way portable radio and earpiece to communicate and provide immediate response to emergency situations.
- Speak clearly and in front of groups of people up to 15 people.
- Performs basic mathematic calculations and cash handling skills.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
QUALIFICATIONS:
- Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- Possess competent skills of cross-country skiing.
- CPR and First Aid Certification preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Immediately
- New Paltz, NY 12561
- 9/16/24