Ethan Allen Workforce is seeking an appropriate candidate to fill a full-time direct hire tech support opening with an internationally recognized client. The tech support specialist is responsible for providing level 1/2 support within a call center environment for all standard software, hardware, and network issues. This position provides effective evaluation of end-user needs and, in all cases, uses good judgment and timeliness in responding to issues/resolutions.  Resolution will include but not be limited to the following: identify, research, and resolves technical problems, responds to telephone calls, email and personnel requests for technical support while documenting, tracking, and monitoring the problem to ensure a timely resolution. 
 

Tech Product Support Specialist Responsibilities

• Resolve IT issues over phone, email, and live chat for clients and internal employees
• Technical support for laptop and desktop workstations as well as wired and wireless networks
• Create and maintain service tickets from initiation through to closure
• Fix laptops, desktops, and handheld products by replacing defective parts
• Configure network protocols such as DHCP reservations and IP addresses

Tech Product Support Specialist Requirements

• Technical degree in computer science, IT, electrical engineering or CompTIA/Cisco certification
• Call center experience or CompTIA/Cisco certification
• Understanding of troubleshooting networks and IP configurations
• Excellent interpersonal skills over the phone and via email
• Ability to proficiently use software like MS applications, database applications, and internet protocols
• Proficiency in diagnosing computer problems and fixing the issue for end users

The client offers an in-depth benefits package and the candidate must be open to working an 8-hour shift between the hours of 8am-8pm. Some Saturdays working remote will be required once up and trained. Position will be in office.

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.

Customer Account Specialist Position

Location: Wappingers Falls, NY
Type: Direct Hire
Salary: $47,000 per year

Work Schedule: Monday to Friday, flexible 8-hour shifts between 8 am to 8 pm, occasional rotating Saturdays.

Customer Account Specialist Requirements:

• Minimum of 2 years' experience in customer service or a related position.
• Two-year (or higher) college degree preferred.
• Strong multitasking and attention to detail skills.
• Exceptional verbal and written communication skills.
• Proficient with Microsoft Suite and technical expertise in Salesforce or TalkDesk.
• Experience with CRM tools like Monday.com, Pipedrive, Zendesk, Hubspot, Oracle, etc., is strongly desired.
• Home internet access is required for off-site/remote operations.

Customer Account Specialist Responsibilities:

• Problem Resolution: Coordinate and implement solutions for customers, ensuring timely and professional communication to achieve satisfaction.
• Order Management: Handle order placement, inquiries, invoices, shipping details, product availability, and compliance with credit policies.
• CRM Management: Enter and oversee data in Salesforce, manage account setup, tax information, and contractual components of Purchase Order management.
• Technical Support: Utilize product knowledge to troubleshoot and resolve customer issues, initiate sales conversations, and provide product support.
• Cross-Functional Collaboration: Work seamlessly with departments such as Sales, Customer Success, Logistics, and Supply Chain to enhance the overall customer journey.

Take the next step in your career. Apply today!

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.

At TEG Federal Credit Union, we pride ourselves on being more than just a financial institution. We’re a caring team committed to one another and our members. We are seeking an energetic and detail-oriented Full Time Member Relations Teller for our Rte 376 branch in Wappingers Falls, NY. 

As a Member Relations Teller, you will be responsible for proficiently assisting members with their financial transactions, helping members with their financial fitness, and providing exceptional customer service. If you are a motivated, outgoing, team-player, who can effectively communicate with members, staff and management, we want to talk to you! 

As a Full-Time Teller, you will work 40 hours/week, Mon-Sat (with a short day Saturday and shorter hours during the week).  

What We're Looking For (Qualifications):

• A high school diploma or GED
• At least one (1) year of cash handling experience
• Previous Teller experience is preferred, but not required 
• Must be comfortable with computers, have a basic knowledge of Windows, and be able to learn new software programs quickly 
• Valid driver's license and reliable personal vehicle is strongly preferred
• Bilingual in English and Spanish is a plus!

What You'll Get (Perks & Benefits): 

• Work-life balance and supportive, team-oriented environment
• Comprehensive health, dental, and vision insurance
• 401k match
• Defined benefit plan (pension)
• Paid Time Off, and more!

What You'll Do As a Teller (Responsibilities):

• Receive and process member financial transactions 
• Identify opportunities and advocate for members by referring appropriate products and services
• Balance cash drawer and daily transactions
• Train on additional Member Service duties in preparation for advancement
• Travel to various branches in Dutchess County as needed
• Additional responsibilities as assigned

Pay: $17.00 - $18.94 / hour, based on experience

Apply NOW for immediate consideration!

TEG Federal Credit Union is an Equal Opportunity Employer. Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual orientation, gender identity, marital status, military background, disability or any other legally protected status. All employment related decisions are made in accord with this policy.