The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running.

A Day in the Life:

• You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• You will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• You will train with and learn Food and Beverage operations to fill in as needed.

• Full job description

  Join Our Team as a Front Desk Agent!  WEEKLY PAY!!! Please Apply in person

  KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

• EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.

Silk Mill Grille is seeking a dedicated and motivated Kitchen Associate to join our growing restaurant team. This role is ideal for someone with prior kitchen experience who is looking to grow into a leadership or specialized culinary position.As a Kitchen Associate, you will support daily kitchen operations, assist with food prep and cooking, maintain high cleanliness and safety standards, and collaborate closely with chefs and front-of-house staff. This role offers hands-on experience and a clear pathway for advancement to Kitchen Supervisor, Line Lead, or Sous Chef roles based on performance, reliability, and skill development.Key Responsibilities:

• Assist with food preparation, cooking, and plating according to recipes and standards
• Ensure kitchen stations are clean, organized, and well-stocked
• Follow food safety and sanitation guidelines at all times
• Support inventory tracking and ingredient prep
• Work efficiently in a fast-paced environment and adapt to changing needs
• Communicate effectively with kitchen and service staff
• Take initiative and show leadership qualities for future advancement

Qualifications:

• 1+ years of experience in a professional kitchen or food service environment
• Strong work ethic and attention to detail
• Ability to work flexible hours, including nights and weekends
• Eagerness to learn and grow in the culinary field
• Reliable transportation and punctuality

Opportunities for Advancement:Team members demonstrating leadership, initiative, and technical culinary skills may be considered for promotion to Kitchen Lead, Sous Chef, or Management Trainee positions. 

Please call the Silk Mill Grille at 540-672-4010 to set up an interview. Email your resume to Jennetta, Jennettalynn@gmail.com.