Overview

We are seeking a skilled and experienced IT Managed Service Provider (MSP) Technician to join our dynamic team. As an MSP Technician, you will play a crucial role in delivering high-quality IT services to our clients. The ideal candidate should possess a strong technical background, excellent communication skills, and a customer-centric approach. This position offers an exciting opportunity to work with cutting-edge technologies and contribute to the success of our clients' IT infrastructure.

Responsibilities

1. Client Support
   • ​Provide proactive and reactive technical support to clients, ensuring timely and effective issue resolution.
   • Respond to service requests, incidents, and inquiries, and escalate when necessary to meet SLA commitments.
   • Perform remote troubleshooting through diagnostic techniques and resolve issues on various IT systems.​
2. Network and Infrastructure Management
   • ​Monitor and maintain client networks, servers, and infrastructure to ensure optimal performance and reliability.
   • Implement and manage security measures to safeguard client data and systems.
   • Conduct regular system audits to identify and address vulnerabilities.
3. Technical Consultation
   • ​Collaborate with clients to understand their IT needs and provide expert advice on technology solutions.
   • Assist in the planning, design, and implementation of IT projects, including upgrades and migrations.
4. Documentation and Reporting
   • Maintain accurate documentation of client systems, configurations, and procedures.
   • Generate regular reports on system performance, incident resolution, and other relevant metrics.
5. Vendor Management
   • ​Interface with third-party vendors to coordinate hardware and software procurement, as well as warranty support.
   • Evaluate and recommend new technologies and solutions to enhance client IT environments.
6. Training and Knowledge Sharing
   • Provide training to end-users on IT best practices and use of systems.
   • Stay informed about industry trends, emerging technologies, and best practices, and share knowledge within the team.

Qualifications

• Associate or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in a similar role, preferably within an MSP environment.
• Strong proficiency in networking, system administration, and IT security.
• Certifications such as CompTIA A+, Network+, Security+, or relevant vendor certifications (e.g., Microsoft, Cisco) are a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving and troubleshooting abilities.

Join our team and be part of a dynamic organization that values innovation, collaboration, and excellence in IT service delivery!

Please submit your resumes to jobs@citizens-connected.com.