Develops revenue streams by planning, organizing, and executing successful events, meetings, and conferences at Union College, with the greatest attention to outstanding customer service. Partners with the Director of Special Events and Conferences to market and sell the use of college facilities to generate budgeted revenue goals.

Event Development Coordinator

Pay Status and Classification: Non-exempt, Regular full-time

Supervisor: Director of Special Events and Conferences

Position Purpose:Develops revenue streams by planning, organizing, and executing successful events, meetings, and conferences at Union College, with the greatest attention to outstanding customer service. Partners with the Director of Special Events and Conferences to market and sell the use of college facilities to generate budgeted revenue goals.

Essential Responsibilities and Duties:

• Event Planning: Manages work assignments for support service as it pertains to meetings and/or events (i.e. location, room set ups, food, transportation, audio visual arrangements), develops and cultivates working relationships with vendors to ensure customer satisfaction, manages room assignments through scheduling software, develops and manages summer program revenue, and supervises event activity (may require evening and weekend availability).

• Customer Service and Communication:Provides excellent customer service to clients, and event attendees, ensuring that they have a positive experience and their needs are met. Communicates event details to all stakeholders, including staff, vendors, and attendees, verifying that all parties have the necessary information.

• Relationship Building and Marketing: Maintains existing clients to increase repeat business opportunities. Cultivates new clients by marketing conference services to external organizations. Manages department web pages and social media presence. Develops responses to proposals and estimates and follows up appropriately on all proposals.

• Team Development, Innovation, & Supervision: Contributes ideas, input, and support to Union Special Events and Conference and other activities that impact the success of the department. Seeks out, applies, and shares knowledge of special events logistics, trends, and innovations.

• Administrative:Responsible for accounts payable for event vendors and accounts receivable for client invoices. Administers contract cycle (create, negotiate, approve, execute), develops program plans, monthly and quarterly reports and forecasts. Generates reports on profitability of potential events for discussion with the Director of Events and Central Scheduling. Offers to help colleagues during busy times and for overlapping responsibilities.

Qualifications:

• Bachelor’s degree in hospitality, event/business management, or a related field and/or a combination of relevant education, training, certifications, and/or 3-5 years of related work experience.

• Previous customer service experience, preferably in the events industry. Demonstrated ability to build and maintain positive relationships.

• Exceptional interpersonal and communication skills to interact with varied constituencies.

• Ability to lift 30 pounds.

• Ability to move between buildings and walk for extended periods.

• Technically proficient and experienced in working with systems and applications. These include software platforms for scheduling, space planning and logistics through software tools.

• Ability to work flexible hours, including weekends and evenings, as needed.

• A general understanding of sound, lighting and video systems.

• Ability to travel may be required for trade shows, conferences, etc.

• Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals.

• Able to anticipate, deliver on, and exceed the expectations of clients, students, faculty, alumni, and fellow staff colleagues, etc.

• Able to introduce and drive innovation in ways small and large.

• Able to proactively identify and pursue relevant learning and professional development opportunities and apply new knowledge, insights, and skills to enhance results.

Compensation:

The hourly range for this position is $25-28 per hour.Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.

Location: Schenectady, NY

We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

We offer exceptional benefits including:

• Generous Vacation, Sick, and Personal Time

• Winter Recess Break in Addition to Paid Holidays

• Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)

• Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs

• Employee Scholarships toward Certifications, Seminars, Training and Professional Development

• Pre and Post Tax participation in a 403(b) Retirement Plan

• Salary Continuation Program in the event of Disability

• Tuition Assistance Program for Employee, Spouse and/or Dependents

Background Checks: In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.

E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).