Excelsior University is seeking a Senior Data Analyst to leverage data to drive strategic initiatives, improve operational efficiency, and achieve institutional goals. Reporting to the Senior Director of Analytics, the analyst will collaborate closely with business partners in Academic Affairs, Strategic Partnerships and Alliances, and Fiscal Services. The role will be responsible for using data modeling and analytical techniques to inform financial decisions, determine ROI, and identify opportunities for efficiency and growth.

This position is based out of the university's home office in Albany, NY with the option of considering remote candidates. Remote employees will have mandatory occasional travel for meetings, conferences, and professional development opportunities. Remote employees are expected to be available during work hours 8:30 am - 5:00 pm Eastern time. The University will supply necessary equipment to perform the essential functions of this job (e.g., Laptop, docking station). Employees are responsible for having a workspace where they can participate in virtual meetings without multiple interruptions and noise.

Duties and Responsibilities: 

• Use predictive and prescriptive analytical techniques to enable leadership to make informed decisions.
• Apply demonstrated knowledge of business modeling and business analysis to develop and maintain cost allocation and return on investment (ROI) models.
• Uses various data analytics tools to clean, manipulate, and transform data for analysis.
• Lead projects and work with business and academic leaders to identify deliverables and assumptions for analytical tools and models.
• Communicate with data through written and oral reports, using data visualization techniques to present findings in a manner that can be easily understood by nontechnical audiences.
• Promote data stewardship and data quality. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A bachelor's degree is required, master's degree preferred, from an accredited institution in business analytics, statistics, finance, or related empirical research field.
• Master's degree and higher education experience is preferred. Experience with financial analysis, business development, sales, B2B, or academic partnership data is a plus.
• Demonstrated knowledge and application of cost analysis related to business modeling, including ROI and direct and overhead cost allocation activities.
• Demonstrated ability to cogently summarize project findings and their implications, both orally and in written reports.
• Five or more years of relevant experience
•  Analytical mindset and comfort with explaining quantitative analysis
• Strong attention to detail, thoroughness, and follow through
• Skill and experience with data analysis and large data sets
• Strong interpersonal and communication skills to convey project goals, requirements, and results effectively and positively
• Comfortable working with college leadership on a frequent basis
• Ability to design, analyze and model business opportunities and processes
• Ability to work independently and meet deadlines
•  Ability to prioritize and manage multiple tasks

The hiring salary range for this position is $73,000.00 - $85,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.

Excelsior University is seeking a Strategic Analyst to support the identification and evaluation of transformational partnership opportunities through data-driven insights. Reporting to the Senior Director of Business and Strategic Analytics, the analyst will play a pivotal role in synthesizing and summarizing information from both public and private sources. This comprehensive analysis will support strategic decision-making processes aimed at fostering innovative collaborations that align with the University's strategic goals.

This position is based out of the university's home office in Albany, NY with the option of considering remote candidates. Remote employees will have mandatory occasional travel for meetings, conferences, and professional development opportunities. Remote employees are expected to be available during work hours 8:30 am - 5:00 pm Eastern time. The University will supply necessary equipment to perform the essential functions of this job (e.g., Laptop, docking station). Employees are responsible for having a workspace where they can participate in virtual meetings without multiple interruptions and noise.

Duties and Responsibilities: 

• Use predictive and prescriptive analytical techniques to enable leadership to make informed decisions.
• Gather and analyze data from a variety of public sources (such as IPEDS) and private sources (Lightcast).
• Uses various data analytics tools to clean, manipulate, and transform data for analysis.
• Work closely with a senior leadership to create concise and informative summaries of analytical reports that support the efforts of our strategic goals.
• Communicate with data through written and oral reports, using data visualization techniques to present findings in a manner that can be easily understood by nontechnical audiences.
• Promote data stewardship and data quality.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  A bachelor's degree is required, from an accredited institution in business, analytics, statistics, finance, or related empirical research field
• Higher education experience is preferred. Experience with financial analysis, business development, sales, B2B, or academic partnership data is a plus.
• Demonstrated knowledge and application of the higher education landscape, particularly online education, and familiarity with trends and challenges in this space.
• Demonstrated ability to cogently summarize project findings and their implications, both orally and in written reports.
• Three or more years of relevant experience.
• Analytical mindset and comfort with explaining quantitative analysis.
• Strong attention to detail, thoroughness, and follow through.
• Skill and experience with data analysis and large data sets.
• Strong interpersonal and communication skills to convey project goals, requirements, and results effectively and positively.
• Comfortable working with college leadership on a frequent basis.
• Ability to design, analyze and model business opportunities and processes.
• Ability to work independently and meet deadlines.
• Ability to prioritize and manage multiple tasks.
• Proficiency in Python and SQL is preferred for this position.

The hiring salary range for this position is $60,000.00 - $68,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.

Desktop and Mobile Computing Analyst

About University at Albany:

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.

Job Description:

Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for a Desktop and Mobile Computing (D&MC) Analyst. ITS manages and supports nearly 7,000 university-owned faculty/staff, classroom, conference room, and research lab desktops and mobile devices. The D&MC Analyst is a senior position that is key to continuous improvement and delivery of services in this large-scale operation. 

The D&MC Analyst is a subject matter expert in desktop and mobile computing and provides technical leadership within service teams. They address and resolve complex and non-standard requests and issues. They develop and maintain strong expertise in enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.), and steer the selection and usage of each in achieving ITS' goals and adhering to ITS' principles and standards.

The D&MC Analyst understands the importance of well-defined processes and promoting their adoption across large service teams to successfully manage the pace and volume of work required to support thousands of devices. The successful Analyst independently identifies process challenges and recommends and assists in implementing actionable improvements and solutions to the D&MC Manager. They monitor the flow of real-time work and act to address operational problems.

Under the leadership and direction of the D&MC Manager, the Analyst is responsible for ensuring internal and customer-facing documentation is created, accurate, and updated regularly. They understand the value of documentation in promoting clarity and cohesion for large service teams.

Essential Functions:

Endpoints service standards, efficient operations and consistent user experiences 

• Provide subject matter expertise, oversee and continuously evaluate hardware and software deployment and support processes, their effectiveness and recommend improvements.

• Determine and document the standard workstation and printer models and configurations for various use cases including fac/staff, classrooms, conference rooms, research labs; refresh standards, as needed.

• Oversee the internal and external documentation and maintain all approved desktop and mobile computing standards for the University.

• Regularly report on workstation hardware, operating systems, software, and printers at risk or outside of defined standards and work to resolve.

• Determine and document operating system versions used for deployments; determine and manage upgrade cycles.

Enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.)

• Ensure that all enterprise desktop and mobile device management applications and tools are maintained, and versions updated in a timely fashion and adhere to TIS standards, controls, security policies and procedures.

• Build and maintain advanced technical expertise in ITS' enterprise desktop and mobile device management applications and tools.

• Stay abreast of advances in the field and steer technical direction in D&MC, following ITS' architecture review protocols.

Asset inventory maintenance, cyclical planning, budgeting, and related projects

• Regularly report on anomalies and potential problems in the asset inventories for all supported services and work to resolve.

• Maintain, provide reports and update replacement schedule and replacement cost fields in the asset inventories for all supported service areas to support budgeting and planning processes.

• Develop and maintain a strong understanding of how the inventory data structure, operational processes to add/remove/update records, inventory dashboards and reports, and project workload planning all play a role in planning cyclic replacement of all D&MC assets.

Provide day-to-day operational oversight of operations and service offerings

• Prepare technical diagrams, configuration logs, process maps, internal and external knowledge base articles, and other documentation, as needed.

• Provide subject matter expertise, technical support and collaborate across ITS teams and on projects to identify problems, devise creative solutions, and implement proposed recommendations.

• Other reasonable duties as assigned.

Project Management

• Serve as Project Manager on D&MC projects.

• Actively participate, as needed, in ITS projects related to your service(s).

Functional and Supervisory Relationships:

• Reports to: Manager of Desktop and Mobile Computing Services

• Interacts with: ITS staff; faculty and staff in academic, research, and business units; external vendors/contractors/consultants; peer institutions

Job Requirements:

• Excellent interpersonal, oral, and written communication skills. 

• Organize work, prioritize tasks, and manage multiple and changing priorities.

•  Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. 

• Report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. This position is eligible to telecommute on Tuesdays and Thursdays, following a probationary period and with supervisor approval.

Working Environment:

• Typical office environment

Requirements:

Required Qualifications:

• A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.

• 3-5 years' experience building operating systems and application deployments in a large, complex environment.

• 3-5 years' experience documenting deployment processes that can be replicated/implemented by field staff.

• 3-5 years' experience supporting desktops and mobile devices, IT operations, or systems administration addressing and resolving issues escalated for higher level support.

• At least 2 years in a professional position with experience independently assessing and resolving challenging technical and/or non-technical problems or requests.

• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community

• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role

Preferred Qualifications: 

• 1-3 years' experience using Microsoft Endpoint Configuration Manager (MECM); for operating system deployments, application packaging and deployment, and workstation security/patch management.

• 1-3 years' experience using and maintaining active directory and group policy.

• 1-3 years' experience developing and continuously maintaining technical documentation within a knowledge base repository.

• Experience configuring and managing a Microsoft mobile device management (MDM) system such as Microsoft Intune.

• Experience configuring and managing an Apple mobile device management (MDM) system such as Jamf Pro.

• Experience using PowerShell (or similar scripting language) to manage workstations, users, AD.

• Experience using and supporting workstations running Linux operating systems.

Additional Information:

Professional Rank and Salary Grade: Senior Programmer/Analyst, SL4; $85,000-95,000.

Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made.  If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via https://apptrkr.com/6321588

Application Instructions:

Applicants MUST submit the following documents:

• Resume

• Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications

• List of 3 professional references with e-mail addresses and telephone numbers

Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Returning Applicants - Login to your UAlbany Careers Account to check your completed application.

A review of applications will start on April 14, 2025 and the search will remain open until the position is filled.

Excelsior University is seeking a Data Analyst to leverage data to drive strategic initiatives, improve operational efficiency, and achieve institutional goals. Reporting to the Senior Director of Analytics, the analyst will collaborate closely with business partners in Academic Affairs, Strategic Partnerships and Alliances, and Fiscal Services. The role will be responsible for using data modeling and analytical techniques to inform financial decisions, determine ROI, and identify opportunities for efficiency and growth.

This position is based out of the university's home office in Albany, NY with the option of considering remote candidates. Remote employees will have mandatory occasional travel for meetings, conferences, and professional development opportunities. Remote employees are expected to be available during work hours 8:30 am - 5:00 pm Eastern time. The University will supply necessary equipment to perform the essential functions of this job (e.g., Laptop, docking station). Employees are responsible for having a workspace where they can participate in virtual meetings without multiple interruptions and noise.

• Use predictive and prescriptive analytical techniques to enable leadership to make informed decisions.
• Apply demonstrated knowledge of business modeling and business analysis to develop and maintain cost allocation and return on investment (ROI) models.
• Uses various data analytics tools to clean, manipulate, and transform data for analysis.
• Work with business and academic leaders to identify deliverables and assumptions for analytical tools and models.
• Communicate with data through written and oral reports, using data visualization techniques to present findings in a manner that can be easily understood by nontechnical audiences.
• Promote data stewardship and data quality.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A bachelor's degree is required, master's degree preferred, from an accredited institution in business analytics, statistics, finance, or related empirical research field.
• Higher education experience is preferred. Experience with financial analysis, business development, sales, B2B, or academic partnership data is a plus.
• Demonstrated knowledge and application of cost analysis related to business modeling, including ROI and direct and overhead cost allocation activities.
• Demonstrated ability to cogently summarize project findings and their implications, both orally and in written reports.
• Three or more years of relevant experience
• Analytical mindset and comfort with explaining quantitative analysis
• Strong attention to detail, thoroughness, and follow through
• Skill and experience with data analysis and large data sets
• Strong interpersonal and communication skills to convey project goals, requirements, and results effectively and positively
• Comfortable working with college leadership on a frequent basis
• Ability to design, analyze and model business opportunities and processes
• Ability to work independently and meet deadlines
• Ability to prioritize and manage multiple tasks

The hiring salary range for this position is $60,000.00 - $68,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.