BASIC FUNCTIONS AND RESPONSIBILITIES:

The Dining Room Food Service Supervisor is responsible for overseeing the staff on the floor during meal times, ensuring quality service for our guests. They represent Mohonk Mountain House as ambassadors ensuring that our guests receive proper service, and to interact with guests while they dine. 

ESSENTIAL JOB FUNCTIONS:

•Monitor and direct a staff of up to 30 including servers, server assistants, food runners, buffet staff, and hosts in food preparation, setup, service, and break down of meal functions.
•Assign tasks, coordinate side-work schedules and general maintenance and upkeep cleaning of all areas and equipment.
•Supervise the servers and ensure their service meets our high standards, and inspect their individual stations at the end of each shift.
•Monitor that the Server Assistants have stocked their stations and maintained during the meal period.
•Monitor that the Buffet Staff have properly setup, labeled, and maintained the buffet(s) for service.
•Ensure work and service areas are maintained according to sanitation and cleanliness standards.
•Facilitate shift briefings daily to all staff members.
•Monitor and manage staff by providing feedback to improve operational performance.
•Oversee and assume responsibility for private group events ensuring proper set up/break down of the event space, requisitioning and delivery of equipment and food and beverages.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Assist guests with special dietary needs and coordinate with Kitchen and Dining Room staff.
•Coordinate the turning of tables and continually report table status to the Head Host.
•Enter guest orders in a POS with the ability to enter special requests such as dietary restrictions, allergies, etc.
•Identify, greet, and otherwise welcome guests in a manner consistent with the highest standards of service. Interact with guests as part of the overall quality assurance objectives.
•Obtain customer feedback and make appropriate business developments or changes to meet customer needs.
•Learn and demonstrate a knowledge of all wines, champagne, beer, cocktails, and specialty drink offerings.
•Present and uncork champagne and bottles of wine (with waiter’s corkscrew) and serve table-side.
•Organize, stock, replenish and serve menu items as appropriate.
•Plan, coordinate and host special events throughout the property, including the Parlor, Parlor Porch, Sunset Porch, Pavilion, Picnic Lodge, Granary, etc.
•Provide recommendations and suggestions aimed at enhancing the satisfaction of diners- such as recommendations about wine pairings.
•Check quality and consistency of all food products and preparations and report any variances directly to the Director of Dining Services or Executive Chef.
•Ensure food is stored in compliance with food and sanitation guidelines.
•Ensure refrigerators and storerooms are clean and neat. Ensure food and supply items are stored per standards
•Identify safety hazards, report, and follow up to see that corrective action is taken.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Lift up to 50 lbs. from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per meal period.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 yards.
•Maintain standards and controls for the prevention of equipment loss and/or abuse.
•Negotiate up and down stairs with a tray weighing up to 25 lbs. rested on shoulder.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Drive, park and backup vehicles safely including a box truck, pickup truck and golf cart using only side mirrors.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Take responsibility for all Mohonk Mountain House equipment and supplies. Be careful to prevent loss and abuse of any items used by staff.
•Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
•Work special events outdoors and exposed to natural elements.
•Work under crowded and noisy conditions and to navigate around guests with loaded trays.
•Communicate problems and potential causes, e.g. supply shortages, service complaints to Dining Room Manager(s) and Director of Dining Services.
•Analyze problems and implement action plans to address problems.
•Act calmly and effectively in emergency situations.
•Learn, retain, and demonstrate a knowledge of all food and beverage offerings so that you can describe them to the guests and servers in detail and answer any questions.
•Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
•Complete daily meal reports accurately, ensure reports are free of omissions and errors, and deliver to respective departments.
•Log facts pertaining to each service in the F&B Log, as well as record server counts and administrative fees.
•Oversee the overall operations of the Dining Room(s) in absence of a Manager.
•Oversee/verify payroll for department staff and follow prescribed payroll procedures.
•Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
•Photocopy, scan, fax, email or mail correspondences.
•Utilize a computer to prepare daily requisitions for menu items. Receive all food and supplies.
•Verify totals on report forms, requisitions, or bills.
•Act as a liaison between the kitchen, the front of the house staff and our guests of the Mohonk Mountain House.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Be an ambassador to the guests during meals and special events, ensuring proper service and guest satisfaction.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business. Work three meals per day as needed.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Taste sweet, sour, bitter, and salty and demonstrate a sense of smell.

QUALIFICATIONS:

•At least 21 years of age.
•Valid Driver’s License and at least 21 years of age with at least two years of licensed driving experience.
•Previous food and beverage supervisory experience preferred.
•TIPS or other state-recognized Alcohol Awareness Training certification preferred.
•Servsafe or other industry-recognized safe food handling certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BASIC FUNCTIONS AND RESPONSIBILITIES:

Responsible for ensuring quality and clean facilities throughout the hotel, and stocks guest rooms with towels and linens, furnishings and any other supplies a guest may need or request. At all times must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

ESSENTIAL JOB FUNCTIONS:

•Fulfill requests for items such as pillows, linen, paper goods, light bulbs, boxed or unboxed beds, cribs, furniture, etc. in a timely fashion.
•Move cabinets, boxes, furniture, and equipment to clean areas.
•Sweep, mop, dust, vacuum, wax, and buff dining areas, meeting rooms, and public areas as assigned.
•Clean and disinfect public areas. Empty trash receptacles and sanitize. Transport trash to proper waste unit.
•Remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions.
•Maintain the appearance of the public areas, including hallways, staircases and entrances.
•Clean walls, ceilings, fixtures, windows and equipment.
•Remove recyclable materials from offices and public areas.
•Respond quickly to guest requests for furniture, heaters, fans, refrigerators, and other guest items routinely supplied by the Housekeeping Department. When unable to fill a guest request directly, communicate the request to ensure the request is communicated to Housekeeping Supervisor or Manager.
•Deliver firewood to guest rooms in accordance with the Housekeeping Procedures.
•Document and maintain a written record of all deliveries.
•Write Maintenance requests for areas or equipment in need of repair or in need of preventative maintenance.
•Protect the property of Mohonk Mountain House in all areas of the house, noting and reporting any changes, damage, or missing items of furniture or decorative items.
•Return all equipment used during the shift to the storage areas in which they found it; leaves all closets cleared of trash and locked.
•Respond quickly to reports of incidents requiring cleanup and follows established standards for cleanup.
•Participate in special cleaning projects.
•Operate machinery such as vacuums, carpet cleaning machines, floor buffers, washers, dryers, ironer/folders, elevators, etc.
•Perform minor repairs and routine preventative maintenance on Housekeeping equipment such as rotary floor machines, vacuums, etc.
•Maintain appropriate supply levels of paper goods, soap, and other supplies. Restock and organize storage closets neatly.
•Work with chemical cleansers, disinfectants and sanitizers.
•Work under pressure and maintain composure while dealing with large volumes of people.
•Check for and immediately report any damaged or missing furnishings or decorative items throughout the hotel.
•Sign out keys and return at the end of shift.
•Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Wear proper Personal Protective Equipment as prescribed by cleaning agent or in accordance with our Mohonk Mountain House Standards and Protocols.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 30 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 7 miles per day.
•Maneuver carts or dollies safely with loads up to 200 pounds through passageways, up and down stairs, or in/out of elevators.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Previous hotel-related/cleaning experience desired.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BASIC FUNCTIONS AND RESPONSIBILITIES: 

The Desk Clerk performs receptionist and customer service work helping to represent Mohonk Mountain House in the best way possible as they often serve as the guest’s first impression of the resort.  The Desk Clerk is responsible for checking guests in/out of rooms graciously, efficiently, and accurately.  They are responsible for processing charges and payments and demonstrating knowledge of billing and payment options.   The ideal candidate would be courteous, self-motivated, friendly, and detail-oriented and provide accurate information about all resort amenities and services.   Computer proficiency and the ability to effectively communicate via telephone, email, and in person are essential. 

ESSENTIAL JOB FUNCTIONS: 

• Process guest check-ins using established resort procedures. Verify registration cards for the correct information and obtain guest signatures and any necessary paperwork.
• Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
• Promote and recognize customer loyalty and provide exceptional service.
• Set-up guest reservation billing accounts for each person checking-in according to requests/requirements (shares, separate room rates/tax/incidentals, routing, comps)
• Collect information for guest billing, including tax exempt status information, credit card, check, or cash
• Assist customers with questions regarding their existing reservations.  Make future reservations
• Understand reservation codes, other input codes, and special traces.
• Enter and confirm reservations in the property management system with the utmost accuracy and detail to capture important information.
• Generate and communicate daily traced requests, special attention guests, and VIPs for the front desk and other departments.
• Make Dining Reservations for hotel guests of the resort.
• Prepare key packets and registration card arrival boxes for reserved designated group business.
• Organize guest registration cards by filing all cards accurately in room number order.
• Provide information to guests on luggage storage, parking and retrieval of vehicles, and loading of luggage into cars for departure.
• Maintain a complete knowledge of all resort features, services, and activities (i.e. hours of operation, daily house counts, number of arrivals and departures, scheduled group and transient events, room availability, room types, rates, promotions, and amenities, locations of services and facilities).
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.   
• Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
• Understand and comply with resort and departmental policies and procedures including required uniform and dress code policies. Maintain a professional, neat, and well-groomed appearance and wear required department-issued uniform.
• Provide professional customer service with a desire to exceed, including exceptional verbal and written communication skills.
• Demonstrate computer proficiency with Microsoft Office software (Outlook, Word, and Excel). OPERA Software knowledge a plus. 
• Utilize Payment Card Industry (PCI) compliance standards to protect credit card and personal information.
• Attend required coaching and training sessions as scheduled to review service quality and productivity.
• Maintain a complete knowledge of: All resort features, services, and activities, along with hours of operation; Daily house counts, along with arrivals and departures; Scheduled group and transient activity sheets; Room availability; Room types, rates, promotions, and amenities; Dining locations and hours of operations.
• Answer telephone calls and emails in a clear and professional manner using the correct greeting and grammar usage.
• Transfer special unrelated front desk telephone calls to the appropriate departments 
• Advise guests of messages (telephone, fax, etc.) and package deliveries.
• Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
• Maintain an assigned cash bank and insure accuracy of contracted amount.  Follow proper accounting procedures for deposits, refunds, rate adjustments, and end of shift audits.  Adhere to cashiering and accounting policies.
• Process adjustment vouchers, paid-outs, miscellaneous charges, and room charges.  Cash guests personal checks according to Mohonk Mountain House procedure. Settle guest room accounts.
• Perform an audit via Opera (PMS) programming (balance receipts) and return bank at close of shift in accordance with Mohonk Mountain House standards.  
• Take information on shopping orders and relay information to the Guest Services Shopper.
• Process guest and employee dry cleaning requests accurately according to procedures.  Inspect and confirm receipt of laundry from the cleaner. 
• Provide transportation information and directions to guests. Book trip arrivals and departures via Mohonk Mountain House Transportation.
• Follow opening and closing procedure checklists.
• Document guest requests, concerns, and needs; and immediately communicate with appropriate departments/personnel. Follow-up to make sure the guest is satisfied with the resolution using Mohonk Mountain House Second Effort procedures.
• Keep a clean and neat work station, restock office supplies and paper supplies as necessary.
• Work in office setting subject to continuous interruptions and background noises. 
• Work extended periods of time viewing a computer video monitor and input information with a keyboard.
• Work under stress from contact with public, demanding deadlines and changing priorities and conditions. Maintain a calm demeanor when under pressure.
• Maintain professional composure and use good manners on the telephone and in person.
• Be dependable, responsible, and punctual and; and maintain good attendance. 
• Learn and effectively process job responsibilities efficiently and confidently.
• Demonstrate organizational skills, proofreading skills, an attention to detail, and produce well-written, error-free copies.  
• Work productively and efficiently with or without supervision when performing routine tasks.
• Maintain a flexible work schedule including days/nightsweekdays/weekends, holidays, and during peak periods of business.
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
• Escort guests and show various room types.  
• Lift up to 15 pounds (i.e. brochure, folio paper, registration card, and envelope boxes) from ground level to above head and carry distance of up to 100 feet with/ without assistance.  Walk up to 3 miles per day.
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, or stand for up to 5 hours at a time.  Navigate up to six flights of stairs.
• Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 
• Maintain focus on the job task at hand to think clearly and quickly.

QUALIFICATIONS: 

• High school diploma or equivalent required
• Hospitality or customer service experience required or degree in hospitality, business finance, or accounting.
• Cashiering or banking experience preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BASIC FUNCTIONS AND RESPONSIBILITIES:

The Dining Room Seating Host greets guests in a warm, friendly and sincere manner and escorts them to their table.  They assist the Head Host with reservations and seating arrangements as well as relay pertinent information regarding guest requests to servers and management. 

ESSENTIAL JOB FUNCTIONS:

• Greet guests, escort guests at their pace to table, pull seat out for the ladies, retrieve highchairs/boosters as necessary, inform/introduce guest of server’s name, and present menus and/or describe service process (i.e. buffet). 
• Collect menus, inspect for cleanliness, recycle soiled menus, and organize reusable menus.
• Thank departing guests for dining at restaurant and offer an appropriate farewell. 
• Communicate information accurately between Head Host/Management and server/server assistant.
• Take orders from guests for trail lunches, special occasion desserts, decorations and follow through on requests.
• Complete various opening duties- cleaning of public area, recycling paper, disposal of garbage, sanitizing high chairs and booster seats, lighting of fire in MDR fireplace, updating dining and activity sheet displays, etc.
• Bus tables and reset tables when necessary.
• Monitor table status and inform Head Host of table availability.
• Record data, including server counts, meal reports, and other information pertaining to guests free of errors and omissions.
• Inspect and organize tables and stations as well as label.  
• Answer the phone in accordance with Mohonk Mountain House standards. 
• Accept reservations by taking the following information: name of the guests, time, number of people in the party and contact information as well as Credit Card number if appropriate. 
• Learn and demonstrate knowledge of operating hours of all food and beverage outlets, as well as other services available in the resort.
• Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, making eye contact, initiating conversation and engaging with others.
• Prepare a seating assignment before each meal period, considering special requests of guests and preferred needs of regular guests. Present this to all restaurant staff in the pre-shift meeting. Advise manager of any VIP’s. 
• Handle any guest requests or complaints within reason or refers to Manager on shift if needed. 
• Maintain work area in a professional manner. Ensure that noise levels in all areas are kept to a minimum. 
• Operate computer to type and revise documents; compile material to be typed.
• Read instructions accompanying material, or follows verbal instructions from supervisor or person requesting document, to determine format desired, number of copies needed, priority, and other requirements.
• Verify totals on report forms, requisitions, or bills.
• Photocopies, scans, faxes, emails or mails correspondences.
• Demonstrate proficiency with Windows-based operating systems and use software including MS Word and MS Excel.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 
• Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
• Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
• Lift up to 50 lbs from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per shift.
• Act calmly and effectively in emergency situations. 
• Analyze problems and develop and implement action plans to address problems.
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
• Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
• Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
• Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business.
• Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately. 

QUALIFICATIONS:

• Must be at least 17 years of age.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BASIC FUNCTIONS AND RESPONSIBILITIES:

Responsible for check-in and check-out of hotel guests courteously and efficiently while maintaining a high level of guest satisfaction. Maintain the resort’s communication by processing incoming and outgoing calls for guests and employees. Responds to emergency situations in a calm, efficient manner by following Mohonk’s Emergency Guide and Response Manuals. Responsible for accounting functions as they relate to processing the business day and accompanying reports.

ESSENTIAL JOB FUNCTIONS:
•Represent Mohonk to the guest so as to promote customer loyalty and provide an exceptionally high level of service.
•Understand and comply with resort and departmental policies, procedures, and customs including required uniform and dress code policies.
•Provide professional customer service with a desire to exceed including exceptional verbal and written communication skills.
•Answer telephone calls and emails in a clear and professional manner using the correct greeting and grammar usage.
•Transfer incoming telephone calls to the appropriate extensions and departments.
•Display effective computer literacy skills and be familiar with Microsoft Office software (Outlook, Word, and Excel). OPERA Software knowledge a plus. Use Payment Card Industry (PCI) compliance standards to protect credit card and personal information.
•Attend required coaching and training sessions as scheduled to review service quality and productivity.
•Maintain a complete knowledge of: All resort features, services, and activities, along with hours of operation; Daily house counts, along with arrivals and departures; Scheduled group and transient activity sheets; Room availability; Room types, rates, promotions, and amenities; Dining locations and hours of operations.
•Understand proper accounting procedures for deposits, refunds, rate adjustments, and end of shift audits.
•Understand reservation codes, other input codes, and special traces.
•Adhere to cashiering and accounting policies.
•Process adjustment vouchers, paid-outs, miscellaneous charges, and room charges.
•Cash guests personal checks via established Mohonk procedure.
•Settle guest room accounts.
•Count a bank and ensure proper amount is present.
•Perform an audit via Opera (PMS) programming (balance receipts) then put cash envelope (with witness present) in the drop safe.
•Process guest check-ins using established resort procedures. Ability to verify registration cards for the correct information and obtain guest signatures and any necessary paperwork.
•Maintain a working knowledge of, but not limited to: Avaya PBX System, Portable Radio System, Paging System, Opera PMS software, Reservations Assistant software.
•Communicate clearly in a precise manner on the telephone, paging system, pagers, and in person with a clear and pleasant speaking voice.
•Operate the emergency alarm notifier and/or implement appropriate emergency procedures and remain calm in an emergency situation.
•Analyze problems and develop and implement action plans to address problems.
•Act as the Manager on Duty (MOD) in the event of an emergency until the on-call overnight MOD arrives on the scene.
•Record and maintain the Second Effort log for maintenance, housekeeping, and conference services requests and follow-up to guest and employee request/issues.
•Log/write and deliver incoming/outgoing messages/faxes for guests and employees.
•Access all functions of the property management software as it relates to guest service/information to answer questions.
•Reserve day-of dinner reservations for overnight guests.
•Work well with guests and fellow employees to resolve complaints/issues in a positive manner.
•Demonstrate enjoyment working with people in a service position.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Remain stationary at assigned posts for extended periods of time either standing or sitting.
•Lift as much as 20 pounds from ground level to waist level and carry a distance of up to 50 feet with/ without assistance. Walk up to 5 miles per day.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Read a computer monitor and enter pertinent data into the computer with a keyboard.
•Hear requests from guests as well as co-workers and management.
•Maintain focus on the job task at hand to think clearly and quickly.
•Flexible with work schedule.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Be dependable, responsible, and punctual and; and maintain good attendance.
•Learn and effectively process job responsibilities efficiently and confidently.
•Demonstrate good organization skills and attention to detail efficiently.
•Maintain a professional, neat, and well-groomed during work shifts.

QUALIFICATIONS:

•Prior hospitality or customer service experience preferred
•Prior overnight shift experience preferred
•Prior experience with PBX or similar communication consuls preferred
•High School Diploma

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.