Your search resulted in 7 "Operations Director" jobs in Hudson Valley, NY. Save Job SearchSave SearchSave Job Search: Operations Director
General Summary:
Trust Officer is an experienced professional who is responsible for the management and administration and of an assigned book of accounts, including Estates, Trusts, Special Needs Trusts and Agency accounts. For fiduciary accounts, Officer must work with counsel and tax accountant(s) to coordinate administration, meet tax-reporting deadlines, and oversee all trust administrative functions. In all cases, the Trust Officer is the lead relationship officer and primary contact between Bank and interested parties/account-owners/co-fiduciaries. Develop new current and future appointments based on referrals from OBT & HVIA colleagues and COI network.
Essential Duties and Job Responsibilities:
- Knowledgably manages a book of accounts and performs day-to-day administrative duties associated with their accounts under their watch. Demonstrate a high level of fiduciary knowledge through sound decisions and accurate administration. If applicable, oversee a Trust Administrator in performance of day-to-day administrative activities.
- Works actively and collaboratively with attorneys, accountants, beneficiaries and co-fiduciaries in the administration of Trusts/Estates abiding by the terms governing legal instruments and Court Orders to mitigate fiduciary risk.
- Reviews and discusses discretionary payment requests with Trust beneficiaries and Co-Fiduciaries in accordance with the terms and standards in the governing legal instruments. Provide evaluation and recommendation for the discretionary action and obtain the appropriate approval or non-approval of the same.
- Reviews all assigned accounts once per calendar year as per assigned Trust Administrative Committee (TAC) schedule and complete the review on the Fitek portal for presentation at the monthly TAC meeting.
- Cultivates and manages new business referrals received from Bank colleagues and area-professionals. Record activities in SalesForce.
- Regularly engages in new business activities as directed by Trust Services Director or Department Manager to meet annual business development and calling goals. Records activities in SalesForce.
- Proactively communicates and meets with existing clients on a regular basis to continuously evaluate their needs and deliver high quality service. Records all meetings and contacts of substance in SalesForce.
- Continues to build and grow their own Centers of Influence (COI) network.
- As a part of the Trust Division’s new business development activities, serves as its representative in the market, including attendance at community events, seminars and professional networking events.
- Maintains awareness of products and services offered by the Trust Division, the Bank and HVIA. Makes presentations to Bank staff, clients and professional advisors, as required.
- Monitors real estate held in fiduciary accounts, verifying that taxes are paid, insurance is in place and minimizing risks associated with such assets. In responsible charge of engineering site inspections, coordinating appraisals, and “phase-one” engineering evaluations.
- Performs other duties as assigned.
- Remains current with fiduciary knowledge through attendance at seminars, schools and written publications
Education, Certification and Experience
- Bachelor Degree or higher
- Five to 10 years of experience as a Trust Officer or a practicing attorney.
- Certified Trust Fiduciary Advisor (CTFA) is desired but not required.
Knowledge, Skills, Abilities:
- Strong decision-making ability
- Ability to pay attention to details
- Strong working knowledge of investment management
- Ability to build relationships with clients and COIs
- Strong analytical skills
Work Environment
- Professional office
PHYSICAL DEMANDS:
- Frequently required to sit for prolonged periods.
- Normal range of vision, speech and hearing abilities required.
- Mobility required for greeting and assisting clients, prospective clients and COIs.
- Skillfully operate a computer, telephone and other standard office equipment.
- Travel to Bank, client, prospective client and COI locations.
- Occasionally lift and/or move up to 20 pounds
Special Note:
External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.
This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.
- Full Time
- Immediately
- 96,000 - 120,000 Year
- 510 South Columbus Avenue, Mt. Vernon, NY 10550
- 9/24/24
Position Title:
Operations Director, HRVI
Department/School:
Hudson River Valley Institute
Salary/Pay Rate:
$65,000 - $70,000
Job Summary:
The Operations Director is responsible for pursuing and stewarding sources of support from gifts and grants, assisting with the production and distribution of all HRVI publications, with focus on retail sales of The Hudson River Valley Review, assisting with planning and execution of all HRVI events, providing and maintaining content for HRVI’s Digital Library, and supervising student employees and interns. The Operations Director reports to HRVI’s Executive Director and works closely with HRVI’s Senior Program Director. The ability to work as part of a team is essential for this position.
Minimum Qualifications:
- Bachelor's degree in a related field
- 5-8 years of relevant experience
Essential Functions:
The Operations Director performs a wide range of duties at the Hudson River Valley Institute. Duties include:
- Identifying foundation support prospects and writing grant proposals
- Stewarding gifts and grants
- Assisting with production and distribution of HRVI publications, specifically The Hudson River Valley Review
- Assisting with planning and execution of HRVI events
- Developing and maintaining content for HRVI’s Digital Library
- Supervising student employees and interns
- Other duties as assigned.
Preferred Qualifications:
- Master's degree in a related field
Required Application Documents:
Resume, Cover Letter, & Contact Information of 3 Professional References
Benefits:
The position includes a comprehensive benefit package*. Benefits for this position include but are not limited to the following:
- 3 weeks of paid vacation. 4 weeks of paid vacation beginning in the 6th year of employment.
- Unlimited paid sick time.
- 14+ paid holidays per year.
- Medical, Dental & Vision insurance programs at a 15% employee / 85% employer contribution rate. Flexible Spending Accounts (FSA) and Dependent Care (FSD).
- Life insurance.
- Generous short-term and long-term disability programs and workers compensation.
- 403(b) defined contribution plan:
- First 6 years College contributes 7.5%, Employee contributes a mandatory 4%.
- College contribution increases to 10.5% in year 7, and 12% after 15 years.
- Employee contribution decreases to 1% in year 7. Remains 1% thereafter.
- Typical eligibility requirements: 1 year of service and 1,000 hours with Marist College.
- 403(b) Tax Deferred Annuity – Roth option available. Voluntary, up to IRS maximum contribution.
- Tuition Benefits:
- Up to 16 undergraduate credits per semester. Up to 18 graduate credit per academic calendar. Eligibility extends to employee, spouse, and dependent children under age 26.
- College pays 100% tuition only.
- Eligible dependents may be Reimbursed up to $2,000 per semester towards tuition at another accredited institution.
*Eligibility requirements including waiting periods and/or employee probationary periods may apply at the discretion of the College.
About the Department/School:
The Hudson River Valley Institute is a Center of Excellence at Marist College dedicated to the study of the history and culture of the Hudson River Valley. Its many initiatives include the publication of a peer-reviewed journal of regional studies, The Hudson River Valley Review, public programs on regional history and culture, the management of a Digital Library and website, internship experiences for Marist students, and partnerships with organizations throughout the region and beyond.
About Marist College:
Located on the banks of the historic Hudson River and at its Florence, Italy campus, Marist College is a comprehensive, independent institution grounded in the liberal arts. Its mission is to “help students develop the intellect, character, and skills required for enlightened, ethical, and productive lives in the global community of the 21st century.” Marist educates approximately 5,000 traditional-age undergraduate students and 1,200 adult and graduate students in 53 undergraduate majors and numerous graduate programs, including fully online MBA, MPA, MS, and MA degrees, and also Doctor of Physical Therapy and Physician Assistant programs. Marist is consistently ranked among the best colleges and universities in America by The Princeton Review (Colleges That Create Futures and The Best 386 Colleges), U.S. News & World Report (3rd Most Innovative School/North), Kiplinger’s Personal Finance (“Best College Values”), and others. Marist’s study abroad program is ranked #1 in the nation by the U.S. State Department’s “Open Doors Report” and has also received the Senator Paul Simon Award for First Year Abroad programs in Italy and Ireland. Marist’s Joint Study partnership with IBM, which began in 1988, has brought the College the kind of world-class technology platform typically found at leading research institutions. To learn more, please visit https://www.marist.edu/about
Equal Employment Statement:
Marist College is committed to creating a diverse workforce on our campus by ensuring that barriers to equal employment opportunity and upward mobility do not exist here. To this end, the College will strive to achieve the full and fair participation of minorities, women, people with disabilities, and any other protected groups found to be under represented.
Equal opportunity means employment, development, and promotion of individuals without consideration of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, or veteran status unless there is a bona fide occupational requirement which excludes persons in one of these protected groups. The College will review its employment policies and procedures to ensure that barriers which may unnecessarily exclude protected groups are identified and eliminated. The College will also explore alternative approaches if any policy or practice is found to have a negative impact on protected groups.
Marist's policy of non-discrimination includes not only employment practices but also extends to all services and programs provided by the College. It shall be considered a violation of College policy for any member of the community to discriminate against any individual or group with respect to employment or attendance at Marist College on the basis of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, veteran status, or any other condition established by law.
Quicklink to apply: https://careers.marist.edu/cw/en-us/job/493719?lApplicationSubSourceID=
- Full Time
- Immediately
- 3399 North Rd, Poughkeepsie, NY 12601
- 9/11/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
To coordinate and implement the recruitment, and entry of employees to the Mohonk Mountain House workforce. To maintain records, provide reports and coordinate and assist managers as needed. To pro-actively seek and implement programs to recruit new staff to Mohonk Mountain House, and to seek, and take advantage of opportunities that occur for attracting new staff to Mohonk Mountain House. To coordinate and implement efforts associated with hiring workers from out of the U.S., including responsibility for successful procurement and use of H2B and J-1Visas.
ESSENTIAL JOB FUNCTIONS:
- Maintain confidentiality and use discretion and proper judgment in all matters, at all times.
- Demonstrate a thorough understanding of EEO, ADA, and other related employment laws and guidelines.
- Maintain and ensure compliance with applicable equal employment opportunity (EEO) and related employment laws and regulations.
- Organize and attend job fairs, school/campus events, and other networking opportunities to recruit candidates using various methods, including, but not limited to advertising, contacting schools/campuses, and other hotels.
- Take responsibility for performing all functions necessary for procuring H2B Visas for Mohonk each year, as well as coordinating the J-1 program.
- Act as primary contact for all international staff; organizes trips (shopping, medical appointments, cultural, flight arrival/departure, transportation needs, etc.); provide counseling/coaching sessions, etc.
- Identify and implement efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.
- Travel nationally/internationally for recruitment purposes for up to three weeks at any given time two to three times per year.
- Assume full responsibility for advertising and conducting on-site job fair(s) at least once a year at Mohonk, typically in the late winter/spring period.
- Supervise two employees as direct reports
- Review and screen applications and resumes as necessary. Coordinates activities on the career web site.
- Coordinate use and maintenance of the Mohonkjobs.com web site, ADP recruitment process, etc.
- Alert hiring managers to candidates of interest. Interviews and tests candidates as requested by managers, as well as pro-actively.
- Follow up with hiring managers after the interview process to determine whether a placement can be made; collects feedback when placement is unsuccessful.
- Arrange meeting locations, travel, and/or accommodations for applicants and company managers when necessary.
- Coordinate and develop proficiency in any processes used in the screening of candidates, including but not limited to the use of the Mohonk Mountain House Careers web site, use of any testing programs, background checks, etc.
- Maintain current driving license records for all staff whom drive Mohonk Mountain House and/or guest vehicles. Run reports and monitor.
- Serve on the Ulster County Workforce Development Board.
- Work with local staffing agencies to temporarily fulfill positions.
- Conduct and record, or coordinate results of reference checks on all prospective employees prior to offering employment.
- Maintain contact and provide dialogue and progress reports to hiring managers and the Director of Human Resources during the recruiting process.
- Contact chosen candidates to extend offers of employment, and coordinate their entry into the Mohonk work force.
- Respond in writing, when appropriate, to inquiries from applicants.
- Maintain files, as appropriate, including those for the hiring of various positions, and files of applications and resumes received.
- Maintain application forms, interview notes and reference and background checks in a discrete and orderly fashion.
- Conduct and/or assists with the employee entry process, including, but not limited to ensuring that all necessary documentation is properly executed, including but not limited to 1-9, tax forms, necessary work permits, hire authorizations and conducting New Employee Orientation when requested.
- Provide coverage and assistance with any of the other positions that are part of the Human Resources Division, as requested by the Director of Human Resources.
- Coordinate the hiring and entry in to the Mohonk work force of foreign workers.
- Maintain in-house and internet based job posting board.
- Coordinate and organize day to day tasks associated with managing employee dormitory and management housing, including annual reviews and submission of related projects.
- Copy, scan, fax, or email documents to/for managers or outside agent, as requested.
- Assist with special projects, clerical and administrative tasks within the Human Resources Office.
- Work in office setting subject to continuous interruptions and background noises.
- Demonstrate professionalism and positively reactive in an area where people move in and out freely and quickly and be able to move focus from job at hand to person in reception window, at the moment.
- Work extended periods of time viewing a computer video monitor and/ or operating a keyboard.
- File letters, correspondences, reports, etc. in file cabinet drawers ranging from 1’ to 7’ from the floor.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook, MS Publisher
- Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
- Demonstrate organizational skills, proofreading skills, and produce well-written, error-free copies.
- Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, stand, climb up/down ladders or sit for up to 5 hours at a time.
- Lift up to 40 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 4 miles per day.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Act calmly and effectively in emergency situations.
- Analyze problems and develop and implement action plans to address problems.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Make oneself available for emergency situations 365 days per year/24 hours per day.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Participate in employee special events, parties, as requested.
- Participate in providing coverage as Manager-On-Duty for the hotel.
QUALIFICATIONS:
Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
At least five years managing all phases of the recruitment and hiring process preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 9/9/24
BASIC FUNCTIONS AND RESPONSIBILITIES
Increase guest satisfaction by providing high quality house entertainment and events that cover a variety of activities for wide range of ages and time slots. Be instrumental in the leadership, organization, and arrangements for the following programs; July 4th Celebration, Halloween Haunts and Happenings, Thanksgiving Celebration, Victorian Holidays, Christmas & Christmas Eve Celebration, New Year’s Celebration, Presidents Weekend, Winter Break, Easter Weekend, Spring Break, Mother’s Day Weekend, Memorial Day Weekend, Labor Day Weekend, and Summer Season Lakeside Lawn Parties. Be a creative leader, encourage continued improvement in these events and entertainment.
ESSENTIAL JOB FUNCTIONS
- Research and contract with musicians/bands, variety acts, lecturers, Kids’ Club entertainment and other special programming.
- Evaluate and maintain relationships with existing performers.
- Negotiate and create entertainer contracts.
- Create BE0’s, purchase orders, and check requests for each performance.
- Track additional compensation for performers (room and meal pass compensation).
- Create and maintain Entertainment budget for fiscal year.
- Work closely with Senior Theme Programs Manager, Theme Programs Manager, and Director of Recreation and Entertainment on budget and schedule of performances.
- Work collaboratively with Theme Programs Department to prevent overlaps in entertainment and to fill in gaps in schedule.
- Schedule and supervise Parlor Door Attendants with Theme Programs Department.
- Duties may be heavier during some weeks and may require additional coverage and assistance (Parlor Door attendants).
- Work closely with Conference Services to oversee entertainment sound checks and performance setups.
- Create in-house signage for programs.
- Create Schedule of Events documents during Holiday periods for Marketing.
- Review and proofread entertainment offerings on website, ensuring accuracy and completeness.
- Lead and or participate in daily shift briefings.
- Demonstrate proficiency in Windows-based operating systems such as MS Word, MS Excel, MS Outlook.
- Learn and demonstrate proficiency with other software programs including Canva, MICROS OPERA, Reservation Assistant, Salesforce, WordPress, and Adaco.
- Demonstrate organizational skills, attention to detail, proofreading skills, and produce well-written, error-free copies.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business and provide optimal oversight of entertainment.
- Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Speak and demonstrate comfort when interacting with/talking to audiences/groups.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 25 pounds from ground level to waist level and carry a distance of up to 50 feet with/ without assistance. Walk up to 5 miles per day.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Act calmly and effectively in emergency situations.
- Analyze problems and develop and implement action plans to address problems.
QUALIFICATIONS
- Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- Minimum a Bachelor’s degree in Business Administration or Event Planning.
- Proven work history in the Recreation field or Hospitality industry with at least 2 years’ experience in supervisory or management positions, preferably in a resort setting.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 9/9/24
It's Not Work When You're Doing What You Love! Woodland Pond at New Paltz is a CMS 5 Star Rated Continuing Care Retirement Community. Woodland Pond has an excellent reputation for quality care and exceptional service. If you are interested in our commitment to a positive, nurturing workplace environment for staff, we want to hear from you! We offer an excellent salary, benefits and perks.
Job Details Level: Entry Job Location: Woodland Pond Inc - New Paltz, NY Position Type: Full Time Salary Range: $22.00 - $24.00 Hourly Job Shift: Day Job Category: Health Care DescriptionAssistant, Resident Life Department Responsible to Position Classifications Director of Resident Life (“Res Life”) Hourly/Non-exempt Directly Supervises and Evaluates None Is Back Up To: Concierge/Receptionist/Res Life Activity Coordinator Is Backed Up By: N/A WOODLAND POND CONFORMANCE STATEMENT In the performance of their respective duties and responsibilities all employees are expected to conform to the following: Performing quality work with or without direct supervision Interacting professionally with other employees, residents, guests, and all others Working effectively and in accordance with the Woodland Pond Communication Fundamentals Completing tasks independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Complying with all federal, state and local standards, guidelines and regulations as well as Woodland Pond policy and procedure at all times Position Summary The Assistant, Resident Life Department, is responsible for assisting in and maintaining the day-to-day operations of activities throughout the community, as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function) Assist in executing, and sometimes planning, all Resident Life activities, at the direction of the Director of Res Life and Res Life Activity Coordinator, and Fitness Coordinator, with input from the Health Center Activities Manager. (*CF) Including: Arrange, organize all activity and meeting rooms each day (*CF) Keep the community rooms, storage areas, and public areas clean and organized.May also assist with indoor and outdoor plant care and help with facility decorations Carrying out activities such as games, events, and outings (including driving to events, at times) Assisting in creating a program of activities that meet residents' needs Acts as back-up to, and is fully trained on the tasks and duties of Concierge and Reception and fills in as scheduled and requested, will cover for meal periods (*CF) Maintaining records of activities and resident participation levels Observing participants at events to gauge their enjoyment and obtain their feedback to improve events Reporting medical concerns or observations Presents a professional, pleasant demeanor at all times to residents and guests Completes assigned and varied basic maintenance functions Assists Maintenance staff as requested Utilizes Worxhub and complete work orders assigned. Tasks to be related to Concierge and Maintenance Responds to varied calls throughout facility during shift (lockouts, TV issues, etc) (*CF) Drafts, creates and distributes internal and external written communication as requested Weekend hours will be required – schedule to be determined (will not be both days every weekend) Completes all other related duties as assigned Completes all required training and in-services All other duties as assigned GENERAL SKILLS AND ABILITIES Maintains high standards for work areas, attitude and appearance Understands that honesty and ethics are essential in the performance of duties Willing to learn and grow Demonstrates maturity in judgment and behaviors Able to work a flexible schedule, including evenings, weekends and/or holidays Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned QualificationsQualificationsHigh school diploma, or HSECNA certified, preferredExcellent customer service and verbal communication skillsMust be energetic and friendlyValid NYS Drivers’ LicenseCPR CertifiedAbility to read and comprehend instructions, short correspondence, and memosDemonstrated ability to function within a Windows based computer programAbility to multitaskDemonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric populationEntry
- Full Time
- Immediately
- New Paltz, NY 12561
- 8/30/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Serve as the primary point of contact related to Recreation, Spa and Meal reservations for in-house guests. This staff person will have very high levels of guest contact. In addition to assisting guests with reservations for activities, this staff member will serve as contact point for Mohonk Staff members looking to provide further guest experience enhancements. This person will be responsible for the coordination and maintenance of the Central Stairs information boards related to content and appearance.
ESSENTIAL JOB FUNCTIONS
- Greet guests immediately with a friendly and sincere welcome.
- Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
- Learn and retain a current knowledge of all Mohonk Mountain House offerings for food and beverage, recreation, and other services.
- Learn and retain a knowledge of Mohonk Mountain House history, family history, policies and values.
- Demonstrate a current knowledge of the various attractions, activities and events available in Ulster, Dutchess, and Orange Counties. Provide directions.
- Demonstrate a basic knowledge of other attractions in the Hudson Valley Region. Provide directions.
- Demonstrate a basic knowledge of all mass transportation and rental services available to/from Mohonk Mountain House and the metro areas of New York, New Jersey and Connecticut.
- Demonstrate a familiarity with the services and floorplans of Stewart, Albany, Westchester, JFK, Laguardia, and Newark airports as well as Port Authority Bus Terminal of NYC, and Grand Central Station. Have a basic understanding of the New York City Subway system.
- Work with external companies to arrange excursions to surrounding area attractions on behalf of the guest.
- Maintain a current knowledge of reputable restaurants, bars, eateries, retail, and other services available in Ulster County.
- Create and consistently maintain a quality work environment that is conducive to "Legendary" service.
- Work in conjunction with the Front Desk staff and other departments to accommodate guest information needs/services.
- Maintain open, concise, and consistent communication with management, co-workers and guests.
- Book guest reservations for in-house dining, spa, recreation and other services utilizing various windows based reservations system/point of sale.
- Enter and confirm reservations in the systems with the utmost accuracy and detail to capture all important information. Assist guests with questions regarding their existing reservations.
- Process special requirements and needs for guests through the proper channels so that the requests and needs are met accurately and to the guest’s satisfaction and safety.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Take responsibility for guest concerns: listen, empathize, apologize, resolve and never prove the guest wrong.
- Maintain confidentiality and use discretion and proper judgment in all matters, at all times.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Demonstrate proper accounting procedures for deposits, refunds, rate adjustments and end of shift audits.
- Work under stress from contact with public, demanding deadlines and changing priorities and conditions.
- Remain calm and alert during heavy resort activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Act calmly and effectively in emergency situations and maintain a full understanding of the Mohonk Mountain House Evacuation Plan.
- Demonstrate professional composure and use good manners on the telephone and in person. Answer and respond to telephone calls and emails promptly and communicate in a clear and professional manner. Produce well-written and error-free emails and documents.
- Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation, speaking enthusiastically and engaging with others.
- Participate in outbound sales communications. Achieve high call volume and conversion ratio based on goals set by the Director of Hotel Operations.
- Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook, Resort Suites, Reservation Assistant. NAVIS Applications & Software knowledge a plus.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 25 pounds from ground level to waist level and carries a distance of up to 50 feet with/ without assistance. Walk up to 5 miles per day.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Work in active guest setting subject to continuous interruptions and background noises.
- Work up to five hours viewing a computer video monitor and/ or operating a keyboard.
QUALIFICATIONS:
- Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- At least 3 years of experience in a customer focused work environment with proven problem-solving preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 8/30/24
Overview
Assist the Director of maintenance in the operation and maintenance of all mechanical and electrical equipment in the home.
Responsibilities
Supervise daily operations of the Maintenance department
Supervise all maintenance staff
Plan schedule and order materials for all projects
Maintain inventory
Responsible for weekend, holidays and vacation scheduling.
Responsible for staff training and safety in-services.
Manage computerized daily preventative maintenance programs.
Assist in daily operation(s) of safety including fire, disaster planning and drills.
Schedule inspection of all building equipment to insure proper operation. This equipment includes but is not limited to:
- Boilers and auxiliaries
- Switchboard and electrical distribution
- Pumps
- HVAC systems and controls
- Compressed air systems
- Refrigeration units and auxiliaries
- Fire Safety equipment.
Repair and maintain complex machinery and mechanical equipment in accordance with diagrams, sketches, operation manuals, and manufacturer’s specifications, using hand and power tools and precision measuring and testing instruments.
Performs carpentry, masonry, refrigeration, plumbing, electrical repairs and painting as needed.
Keeps accurate records of services performed.
Perform inspections and rounds to ensure all codes are met.
Maintains friendly working atmosphere.
Maintains professional attitude.
Maintains professional appearance
Provides assistance with residents when needed.
Comply with organizational and departmental policies and procedures
Performs other related duties as assigned.
Responds to emergencies on a 24 hour on-call basis
Salary: 65K - 70K
Qualifications
Formal technical education in engineering, facilities management or construction discipline and/or an equivalent combination of education, training and experience; significant related knowledge of 1199 SEIU; knowledge of building systems/maintenance, to include mechanical, electrical, plumbing, and structural systems and applicable building codes; environmental health and safety regulations and computerized energy management systems.
Ability to implement, monitor and organize computerized preventative maintenanceprograms; excellent human relations and communication skills necessary.
Microsoft office product knowledge
Knowledge of the use of quality improvement processes, OSHA and other applicable guidelines.
- Full Time
- Immediately
- Rhinebeck, NY 12572
- 8/26/24