Ethan Allen Workforce is seeking an appropriate candidate to fill a full-time direct hire tech support opening with an internationally recognized client. The tech support specialist is responsible for providing level 1/2 support within a call center environment for all standard software, hardware, and network issues. This position provides effective evaluation of end-user needs and, in all cases, uses good judgment and timeliness in responding to issues/resolutions.  Resolution will include but not be limited to the following: identify, research, and resolves technical problems, responds to telephone calls, email and personnel requests for technical support while documenting, tracking, and monitoring the problem to ensure a timely resolution. 
 

Tech Product Support Specialist Responsibilities

• Resolve IT issues over phone, email, and live chat for clients and internal employees
• Technical support for laptop and desktop workstations as well as wired and wireless networks
• Create and maintain service tickets from initiation through to closure
• Fix laptops, desktops, and handheld products by replacing defective parts
• Configure network protocols such as DHCP reservations and IP addresses

Tech Product Support Specialist Requirements

• Technical degree in computer science, IT, electrical engineering or CompTIA/Cisco certification
• Call center experience or CompTIA/Cisco certification
• Understanding of troubleshooting networks and IP configurations
• Excellent interpersonal skills over the phone and via email
• Ability to proficiently use software like MS applications, database applications, and internet protocols
• Proficiency in diagnosing computer problems and fixing the issue for end users

The client offers an in-depth benefits package and the candidate must be open to working an 8-hour shift between the hours of 8am-8pm. Some Saturdays working remote will be required once up and trained. Position will be in office.

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.

A Trust Officer is an experienced professional who is responsible for the management and administration and of an assigned book of accounts, including Estates, Trusts, Special Needs Trusts and Agency accounts.  For fiduciary accounts, Officer must work with counsel and tax accountant(s) to coordinate administration, meet tax-reporting deadlines, and oversee all trust administrative functions.  In all cases, the Trust Officer is the lead relationship officer and primary contact between Bank and interested parties/account-owners/co-fiduciaries. Develop new current and future appointments based on referrals from OBT & HVIA colleagues and COI network.

Essential Duties and Job Responsibilities:

1. Knowledgably manages a book of accounts and performs day-to-day administrative duties associated with their accounts under their watch.  Demonstrate a high level of fiduciary knowledge through sound decisions and accurate administration. If applicable, oversee a Trust Administrator in performance of day-to-day administrative activities.
2. Works actively and collaboratively with attorneys, accountants, beneficiaries and co-fiduciaries in the administration of Trusts/Estates abiding by the terms governing legal instruments and Court Orders to mitigate fiduciary risk.
3. Reviews and discusses discretionary payment requests with Trust beneficiaries and Co-Fiduciaries in accordance with the terms and standards in the governing legal instruments.  Provide evaluation and recommendation for the discretionary action and obtain the appropriate approval or non-approval of the same.
4. Reviews all assigned accounts once per calendar year as per assigned Trust Administrative Committee (TAC) schedule and complete the review on the Fitek portal for presentation at the monthly TAC meeting.
5. Cultivates and manages new business referrals received from Bank colleagues and area-professionals.  Record activities in SalesForce.
6. Regularly engages in new business activities as directed by Trust Services Director or Department Manager to meet annual business development and calling goals.  Records activities in SalesForce.
7. Proactively communicates and meets with existing clients on a regular basis to continuously evaluate their needs and deliver high quality service.  Records all meetings and contacts of substance in SalesForce.
8. Continues to build and grow their own Centers of Influence (COI) network.
9. As a part of the Trust Division’s new business development activities, serves as its representative in the market, including attendance at community events, seminars and professional networking events.
10. Maintains awareness of products and services offered by the Trust Division, the Bank and HVIA. Makes presentations to Bank staff, clients and professional advisors, as required.
11. Monitors real estate held in fiduciary accounts, verifying that taxes are paid, insurance is in place and minimizing risks associated with such assets.  In responsible charge of engineering site inspections, coordinating appraisals, and “phase-one” engineering evaluations.
12. Performs other duties as assigned.
13. Remains current with fiduciary knowledge through attendance at seminars, schools and written publications

Education, Certification and Experience

1. Bachelor Degree or higher
2. Five to 10 years of experience as a Trust Officer or a practicing attorney / paralegal with Trust experience.
3. Certified Trust Fiduciary Advisor (CTFA) is desired but not required.

Knowledge, Skills, Abilities:

1. Strong decision-making ability
2. Ability to pay attention to details
3. Strong working knowledge of investment management
4. Ability to build relationships with clients and COIs
5. Strong analytical skills

Work Environment

1. Professional office

PHYSICAL DEMANDS:

1. Frequently required to sit for prolonged periods.
2. Normal range of vision, speech and hearing abilities required.
3. Mobility required for greeting and assisting clients, prospective clients and COIs.
4. Skillfully operate a computer, telephone and other standard office equipment.
5. Travel to Bank, client, prospective client and COI locations.
6. Occasionally lift and/or move up to 20 pounds

Special Note:

External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above.  Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.  Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job. 

This job description in no way states or implies that these are the only duties to be performed by an employee.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.