Job Search is sales positions in Eau Claire, WI

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Join our team and be part of a dynamic organization!

Overview

We are seeking a skilled and experienced IT Managed Service Provider (MSP) Technician to join our dynamic team. As an MSP Technician, you will play a crucial role in delivering high-quality IT services to our clients. The ideal candidate should possess a strong technical background, excellent communication skills, and a customer-centric approach. This position offers an exciting opportunity to work with cutting-edge technologies and contribute to the success of our clients' IT infrastructure.

Responsibilities

Client Support
- Provide proactive and reactive technical support to clients, ensuring timely and effective issue resolution.
- Respond to service requests, incidents, and inquiries, and escalate when necessary to meet SLA commitments.
- Perform remote troubleshooting through diagnostic techniques and resolve issues on various IT systems.
Network and Infrastructure Management
- Monitor and maintain client networks, servers, and infrastructure to ensure optimal performance and reliability.
- Implement and manage security measures to safeguard client data and systems.
- Conduct regular system audits to identify and address vulnerabilities.
Technical Consultation
- Collaborate with clients to understand their IT needs and provide expert advice on technology solutions.
- Assist in the planning, design, and implementation of IT projects, including upgrades and migrations.
Documentation and Reporting
- Maintain accurate documentation of client systems, configurations, and procedures.
- Generate regular reports on system performance, incident resolution, and other relevant metrics.
Vendor Management
- Interface with third-party vendors to coordinate hardware and software procurement, as well as warranty support.
- Evaluate and recommend new technologies and solutions to enhance client IT environments.
Training and Knowledge Sharing
- Provide training to end-users on IT best practices and use of systems.
- Stay informed about industry trends, emerging technologies, and best practices, and share knowledge within the team.

Qualifications

Associate or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Proven experience in a similar role, preferably within an MSP environment.
Strong proficiency in networking, system administration, and IT security.
Certifications such as CompTIA A+, Network+, Security+, or relevant vendor certifications (e.g., Microsoft, Cisco) are a plus.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Strong problem-solving and troubleshooting abilities.

Join our team and be part of a dynamic organization that values innovation, collaboration, and excellence in IT service delivery!

Please submit your resumes to jobs@citizens-connected.com.

Full Time
Immediately
328 West Main Street, New Auburn, WI, WI 54757
5/7/24

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