Computer Deployment Specialist (18 months) (2 positions)

About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of approximately 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.

Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Computer Deployment Specialist to support a campus-wide project to replace all non-Windows 11 compatible computers by Fall 2025. This is a large project with a tight timeline. Faculty, staff, conference room, classroom, and research lab computers will be replaced.

The successful candidate will be assigned to the Field Support (FSG) Deployment Group, which will work as a specialized team to deploy all new computers quickly and efficiently. The FSG Deployment Group will support the preparation and deployment/installation of new computers, including installing software, setting up peripherals (printers, scanners, etc.), and removing and securely disposing of old computers. The FSG Deployment Group will deploy computers across three campus locations as appointments and rooms are scheduled with faculty and staff.

This position reports to the FSG Deployment Group Supervisor. The successful candidate must have excellent customer service and communication skills, time management skills, and the ability to work effectively under challenging circumstances. They must also be able to complete work within scheduled time constraints. Working knowledge of Windows OS and Microsoft 365 applications is required. The candidate must also be able to work independently and as a member of a team.

The successful candidate must be able to anticipate and support customers with a wide range of technological expertise. This work requires a high level of attention to detail, the ability to follow pre-defined processes and workflows to ensure standardization, and the ability to balance both the technical and basic functional expectations of the position.

Primary responsibilities:
As a member of the FSG Deployment Group, follow and assist with pre-defined processes and workflows as assigned, including:

• Activities to support new computer deliveries and maintenance of storage and work areas.
• Configure computers and run OS deployment.
• Accurately update machine and person data in Active Directory and the appropriate inventory, reporting, project, and management tools. 
• Prepare computers for daily delivery and deployment to designated offices, classrooms, conference rooms, or designated staging areas.
• Deploy and set up new computers in faculty and staff offices, conference rooms, classrooms, and research labs.
• Install titles from the Software Catalog or Software Portfolio on faculty or staff computers.
• Install peripherals (printers, scanners, etc.)-may require installing drivers or adding to a printer queue.
• Resolve or report for further action any remaining questions or issues as requested by a customer or noted during computer setup.
• Remove old computers by returning them to the designated location and prepare them for secure disposal.
• Complete work within scheduled time constraints and maintain a good working schedule that allows work and daily responsibilities to be completed as scheduled. 

Other responsibilities, as assigned:

• Receive, assist, diagnose, document, and resolve incidents, service requests, or assigned project tasks in faculty/staff offices, classrooms, conference rooms, and research labs located across three campuses using a variety of modes of support (including conferencing tools, in person, or both) following all prescribed workflows and pre-defined processes.

Work Schedule

• Follow a set work schedule that may vary depending on scheduled events and service needs.
• Maintain a good working schedule that allows them to complete their daily responsibilities.
• The work schedule will vary depending on scheduled events and service needs at the three campus locations.
• This is an on-site position and is not eligible for remote work.

Requirements:
Minimum Qualifications:

• One year of experience supporting, installing, configuring, and troubleshooting computers and peripherals, working directly with customers.
• Working knowledge of common desktop and mobile devices, operating systems (Windows, macOS), productivity applications software (i.e., Microsoft Office), and conferencing tools such as Zoom or Teams.
• Shows ability to be self-motivated and work independently and within a team structure.
• Demonstrated ability to work with customers with varying levels of computer expertise, from beginner to advanced users.
• Must be able to lift up to 50 lbs.
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.

Preferred Qualifications

• Associate degree or bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization.
• Experience working in a college or university IT unit.

Additional Information:
Professional Rank and Salary Range: Lead Programmer/Analyst, SL3; $60,000-65,000.

Special Notes: Visa sponsorship is not available for this position. This is a temporary, 18-month position. This is an on-site position and is not eligible for remote work.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=175124

Application Instructions:
Applicants MUST submit the following documents:

• Resume/CV
• Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
• Contact information for three professional references

Note: After submitting your resume/CV, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

Closing date for receipt of applications: A review of applications will start on 05/13/2024 and the search will remain open until the position is filled.