Your search resulted in 8 "Financial Representatives" jobs in Albany, NY. Save Job SearchSave SearchSave Job Search: Financial Representatives
Who we are | Why Rensselaer? Our dynamic global community of changemakers includes some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world’s fastest supercomputers. Rensselaer faculty and alumni include more than 145 National Academy members, six members of the National Inventors Hall of Fame, six National Medal of Technology winners, five National Medal of Science winners, three astronauts, and a Nobel Prize winner in Physics. With nearly 200 years of experience advancing scientific and technological knowledge, Rensselaer remains focused on addressing global challenges with a spirit of ingenuity and collaboration. To learn more, please visit www.rpi.edu. Apply now! |
Job Summary | The Director of Real Estate directs all activities associated with land management/leases; real estate revenue activities; building and land acquisition/sales; building and land appraisals; all Rensselaer property-related tax payments; Rensselaer tax exemption requirements; and special activities, that include leases and subleases of external facilities, fraternity/sorority land/building leases and finances; estate activities and community issues. The Director is responsible for leading real estate and economic development programs to attract diverse and innovative partners to engage on properties owned by the Institution both residential and commercial, inclusive of properties at Rensselaer Technology Park (RTP). This will comprise extensive collaboration with multiple portfolios including the Office of Strategic Alliances and Translation (OSAT), Provost, Student Life, OCEC, and Finance. The Director is responsible to develop programs to attract and maintain tenant occupants of RTP and create a self-funded real estate program. Programs that cultivate community and regional relationships and foster an exchange of ideas between community leaders, industry partners, researchers and students. The Director is responsible for all fiscal management of the RTP and real estate program including operating and capital budget development and financial controls to achieve goals. |
Minimum Qualifications | • Bachelor’s Degree in business or related field Applicants must meet stated minimum education and experience requirements. |
Minimum Knowledge, Skills, and Abilities | • Requires expertise in all areas of real estate. |
Job Duties |
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Shift | Business Hours with weekends or evenings occasionally required |
Travel | Local travel between campus locations only |
Driving | Driving a personal vehicle for non-passenger use |
Starting Salary/Rate | Expected hiring range: $120000- $150000 Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting. |
Application instructions | Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter. If you need assistance with the online application process, please contact careers@rpi.edu. |
Job Posted Date | Applications will be accepted until the position is filled. |
Culture of Safety at Rensselaer | Rensselaer is committed to providing a safe and healthy living, learning, and working environment for its faculty, staff and students. As such, we strongly recommend that faculty, staff and students obtain a COVID-19 vaccination and remain current with available boosters to protect themselves, as well as to protect vulnerable members of the community. |
Total Compensation and Benefits Information | Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu). |
We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities. Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer. |
- Full Time
- Immediately
- Troy, NY
- 6/8/24
Who we are | Why Rensselaer? Our dynamic global community of changemakers includes some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world’s fastest supercomputers. Rensselaer faculty and alumni include more than 145 National Academy members, six members of the National Inventors Hall of Fame, six National Medal of Technology winners, five National Medal of Science winners, three astronauts, and a Nobel Prize winner in Physics. With nearly 200 years of experience advancing scientific and technological knowledge, Rensselaer remains focused on addressing global challenges with a spirit of ingenuity and collaboration. To learn more, please visit www.rpi.edu. Are you ready to change the world? Apply now! |
Job Summary | The Department of Physics, Applied Physics, and Astronomy at Rensselaer Polytechnic Institute in Troy, NY invites applications for a tenure-track Assistant Professor position in the field of Quantum Computing, Quantum Information, and Quantum Technology, with focus on the fundamental aspects or applications of quantum computation, scalability, and error correction on current and future quantum computing devices. Research areas can include but not limited to quantum entanglement, decoherence, and noise in quantum networks, with applications to quantum cryptography, quantum encryption, and secure quantum communications in noisy environments. Possible related areas would also include studying and exploiting the fundamental connections between Quantum Monte Carlo and Quantum Computing, simulating quantum field theory and many-body theory with a quantum computer (in particular, simulating systems with a “sign” problem), quantum communication networks, exotic quantum dynamics, quantum sensing protocols, exotic quantum phases of matter, and theory on the nature of information at the quantum level. With the anticipated of arrival of the IBM Quantum System One on our campus, this hire will have access to explore and implement some of these challenging problems. This hire would be part of a bold effort at RPI to strengthen and extend our current faculty cluster in Quantum Information, and would interact with our current faculty on quantum optics and photon entanglement, quantum field-theory, quantum fluctuations in networks, as well as with researchers from Computer Science, ECSE, Future of Computing Institute, and with the future hires of the recently announced Quantum Constellation. The position also represents a response to federal priorities expressed in the National Quantum Initiative Act. The successful candidate will establish/maintain and externally funded research program, participate in collaborative, multi-investigator research and research training initiatives, and contribute to the high impact teaching program in the Department of Physics, Applied Physics, and Astronomy. Postdoctoral research experience and a strong early record of publication in leading journals is preferred. The candidate is expected to work in an interdisciplinary and collaborative research environment. |
Starting Salary/Rate | Expected hiring range: Assistant Professor: $110,000 to $115,000 Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting. |
Application instructions | Follow the on-screen prompts to create a brief application with contact information for three (3) references. Be prepared to upload the following: If you need assistance with the online application process, please contact careers@rpi.edu. |
Job Posted Date: 11.10.2023 | Questions about this position may be directed to Prof. Gyorgy Korniss (korniss@rpi.edu), Department Head, or to Prof. Joel Giedt (giedtj@rpi.edu), Chair of the Faculty Search Committee.
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Culture of Safety at Rensselaer | Rensselaer is committed to providing a safe and healthy living, learning, and working environment for its faculty, staff and students. As such, we strongly recommend that faculty, staff and students obtain a COVID-19 vaccination and remain current with available boosters to protect themselves, as well as to protect vulnerable members of the community. |
Total Compensation and Benefits Information | Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu). |
We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities. Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer. |
- Full Time
- Immediately
- Troy, NY
- 6/6/24
Major Gifts Officer / Senior Major Gifts Officer
Pay Status and Classification: Exempt, Regular full-time. This is a 12 month position. This position is eligible for a hybrid work schedule.
Supervisor: Director of Major Gifts
Position Purpose:
Plays a pivotal role in advancing fundraising endeavors at Union College by engaging in the cultivation, solicitation, and stewardship of major donors capable of making significant financial contributions ranging from $20,000.00 to $1,000,000.00 to bolster the institution's mission and strategic objectives.
Develops and executes strategic plans aimed at optimizing each donor's support of the College, collaborating with the Director, Vice President of College Relations, President, Senior Administration, and Faculty as appropriate to nurture robust relationships with the College.
Essential Responsibilities and Duties:
- Relationship Management: Proactively establishes opportunities for face-to-face interactions to cultivate, solicit, and steward a designated portfolio of 100-150 current and prospective donors, adhering to industry best practices. Develops detailed cultivation and solicitation plans annually for the top 25-50 donor prospects, incorporating opportunities for current use pledges and planned giving to drive philanthropic engagement. Nurtures enduring relationships with major donors by delivering exceptional stewardship and personalized engagement experiences.
- Knowledge of Union: Cultivates a comprehensive understanding of Union’s history, academic, extracurricular, and athletic programs, along with familiarity with faculty, students, and administration. Maintains a deep awareness of the College’s priorities and initiatives, translating them into fundraising opportunities, while staying informed about trends and developments in higher education as an industry.
- Collaboration and Teamwork: Collaborates closely with campus stakeholders to ensure synergy with fundraising priorities, fostering a cohesive approach toward advancing the College's overarching mission. Aligns efforts with the division’s goals and strategies related to Diversity, Equity, Inclusion, and Belonging (DEIB) and anti-racism, fostering a culture of collaboration and collective impact. Partners closely with colleagues across all advancement departments to achieve integrated advancement operations, leveraging this synergy to increase alumni participation in fundraising initiatives.
Qualifications:
- A Bachelor’s degree, and a minimum of two years of experience fundraising in a higher education setting is required.
- A valid U.S. driver license is required.
- Proven experience cultivating and closing major or deferred gift commitments is preferred.
- Strong attention to detail and organizational acumen essential for effective planning, gift documentation, and project execution.
- Ability to travel domestically and internationally via various modes of transportation, including car, air, train, or bus.
- Ability to work a non-traditional schedule, including weekends, evenings, and other unconventional hours.
- Proven ability as a self-starting strategic thinker, characterized by persistence, personable nature, teamwork, and a drive for success.
- Demonstrated ability to maintain composure under pressure in a goal-driven environment, coupled with proficiency in analytical thinking and problem-solving, and the ability to synthesize complex information and data.
- Exceptional communication skills, both written and verbal, along with flexibility, collaboration, and a positive demeanor.
- Proficiency in basic data management systems and prospect moves management platforms, as well as fundamental computer applications like EverTrue, Google Docs, Sheets, etc.
- The ability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
- Physical Requirements: Capable of lifting up to 25 pounds.
We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.
Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.
Compensation
Major Gifts Officer: The annual salary range for the Major Gifts Officer is $70,000.00-$80,000.00.
Senior Major Gifts Officer: The annual salary range for the Senior Major Gifts Officer is $93,000.00-$97,000.00.
Depending on the candidate's experience, candidates may be considered for either the Major Gifts Officer or Senior Major Gifts Officer position.
Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
We offer exceptional benefits including:
- Generous Vacation, Sick and Personal Time
- Winter Recess Break in Addition to Paid Holidays
- Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
- Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
- Employee Scholarships toward Certifications, Seminars, Training and Professional Development
- Pre and Post Tax participation in a 403(b) Retirement Plan
- Salary Continuation Program in the event of Disability
- Tuition Assistance Program for Employee, Spouse and/or Dependents
Accommodations
If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.
Diversity at Union College
Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.
Union College
Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.
- Full Time
- Immediately
- Schenectady, NY 12308
- 5/28/24
Job Details
Description
- Engagement with parents/caregivers identified by Schenectady School District as needing additional community support.
- Provide families with information pertaining to resources in the community for services, ongoing support and linkages.
- Assist parents/caregivers in identifying any barriers to accessing community resources.
- Assist parents/caregivers with documentation and other steps needed to access resources and support from either public or private entities.
- Provide strategies and intervention suggestions to parents/caregivers whose challenges create safety concerns for their children.
- Coordinate and collaborate with school personnel so that efforts to support the parent/caregiver are not duplicated.
- Participate in regular team meetings.
- Other duties as assigned.
Qualifications
- Immediately
- Albany, NY 12208
- 5/21/24
Who we are | Why Rensselaer? Join Rensselaer Polytechnic Institute's dynamic global community of changemakers including some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. Are you ready to change the world? Apply now! |
Job Summary | The Sr. Prospect Management Analyst applies their strong data, business intelligence and prospect research skills to coach fundraising staff to be able to maximize their productivity. The Sr. Prospect Management Analyst contributes to the division’s focus on portfolio optimization to improve fundraising performance. Using business intelligence and prospect research tools, the Sr. Prospect Management Analyst supports Institute Advancement’s efforts to prioritize prospects within an individual fundraiser's portfolio. In this varied, cross-functional role, Sr. Prospect Management Analyst is expected to deliver innovative solutions through synthesizing prospecting strategies and management processes together with enriched data-driven analyses. |
Minimum Qualifications |
A relevant combination of education, directly related experience, and training may be substituted for a degree. |
Preferred Qualifications |
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Minimum Knowledge, Skills, and Abilities |
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Representative Job Duties | Some of the duties for this position include: Lead regular meetings with individual fundraisers to review prospect data, identify opportunities to advance cultivation, assess performance on overall goals, and progress within individual prospect portfolios. Guide individual fundraisers and development staff by providing recommendations for potential major donors for cultivation and solicitation. Analyze data to help drive prospect discovery and prioritize the top prospective donors for qualification by development staff. Create lists on an ad-hoc basis as requested by prospect development team members or fundraising partner to support fundraising initiatives by incorporating the use of database segmentation analysis, external resources, electronic screenings, and peer-review/focus group results. Assist in managing pipeline and goal reporting for the campaign and ensure progress toward annual goals is documented and continually updated for major, principal, and capital fundraising outcomes in close collaboration with fundraising staff. Collaborate with various teams across the division to gather input for refining prospect portfolios. Contribute to the division's focus on improving fundraising performance through effective portfolio optimization. Utilize business intelligence tools to assess and enhance the composition of fundraisers' portfolios. Analyze fundraiser portfolio activity to evaluate the success of outreach strategy. Conduct in-depth data analyses to identify trends, patterns, and opportunities for improvement in prospect management. Use data-driven insights to inform decision-making processes and refine prospecting strategies. Assist in the maintenance of fundraiser portfolios and discovery pools, including through the use of batch upload tools. Educate frontline fundraisers in applying analytics toward achieving their individual goals. |
Shift | Business Hours: Monday - Friday |
Starting Salary/Rate | Expected hiring range: $75,000 - $85,000 Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting. |
Application instructions | Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter. If you need assistance with the online application process, please contact careers@rpi.edu. |
Job Posted Date | Applications will be accepted until the position is filled. |
Total Compensation and Benefits Information | Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu). |
We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities. Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer. |
- Full Time
- Immediately
- Troy, NY
- 5/18/24
Who we are | Why Rensselaer? Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer Polytechnic Institute is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. |
Job Summary | The Administrative Coordinator provides administrative support for Associate Vice President Public Safety & Emergency Management and oversees the day to day operations for the Department of Public Safety. The Administrative Coordinator will serve as the primary point of contact for both internal and external constituencies, assists and represents the Associate Vice President in communicating with constituents, and handles multiple issues and concerns as they arise. The Coordinator also performs fiscal and budget related duties for the department of public safety. |
Minimum Qualifications |
Relevant combinations of education, training and experience may be considered. |
Preferred Qualifications |
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Minimum Knowledge, Skills, and Abilities |
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Shift | Business Hours with weekends or evenings occasionally required |
Travel | No travel |
Driving | No Driving |
Starting Salary/Rate | Expected hiring range: $20.00 – $24.00 Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting. |
Application instructions | Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter. If you need assistance with the online application process, please contact careers@rpi.edu. |
Job Posted Date | Applications will be accepted until the position is filled. |
Total Compensation and Benefits Information | Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu). |
We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities. Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer. |
- Full Time
- Immediately
- Troy, NY
- 5/17/24
Director of Advancement Information Services
Pay Status and Classification: Exempt, Regular full-time. This position is eligible for a hybrid work schedule.
Supervisor: Vice President for College Relations
Position Purpose: Plays a pivotal role within the College Relations department, responsible for overseeing the efficient utilization and maintenance of the constituent management system. Provides leadership in system implementations, conversions, and upgrades, ensuring seamless operations to support fundraising and engagement efforts. Leads a team dedicated to data governance and advancement services, contributing to the strategic alignment and success of College Relations (CR).
Essential Responsibilities and Duties:
- Reporting and Analytics: Designs and implements a robust structure for data analytics, dashboards, and reporting. Facilitates informed decision-making. Ensures data integrity while identifying donor trends. Collaborates with the Director of Operations on prospect management metrics. Facilitates accurate and timely completion of external surveys.
- Software Management and Innovation: Serves as the steward of the division’s customer relationship management system (CRM), overseeing its effective utilization. Serves as the project manager for the anticipated CRM migration starting in fiscal year 2024-2025. Develops comprehensive training materials, workshops, and documentation to empower divisional staff in maximizing the CRM's capabilities and fostering innovation in advancement practices.
- Data Governance and Compliance: Ensures strict adherence to fundraising regulations, policies, and best practices to uphold the accuracy, integrity, and security of constituent data. Manages gift, pledge, and receipt processes in compliance with internal revenue service, financial accounting standards regulations, payment card industry security council, the council for advancement and support of education guidelines, and auditors' requirements.
- Strategic Alignment: Acts as the primary liaison for College Relations with Finance and Information Technology Services (ITS) to foster collaboration and ensure strategic alignment. Including working closely with Finance on aligning financial reporting periods, fund reconciliations, review of gift processes and controls, and auditing schedules, and working with ITS to ensure CR systems operate effectively and met all data security requirements and ensure
- Staff Management: Promotes a culture of excellence, teamwork, and collaboration among staff, providing clear direction, setting priorities, and fostering a supportive environment for professional growth. Establishes and monitors well-defined, measurable goals for each team member, offering guidance, support, and professional development resources to enhance their effectiveness and achieve organizational objectives.
- Budgeting: Prepares a fiscal year budget in partnership with the Office of the VP for College Relations. Reviews and approves expenditures, consulting with Finance and other authorities as appropriate.
Qualifications:
- Bachelor’s degree and a minimum of seven years of progressive experience in higher education advancement, with a strong understanding of fundraising principles and practices, or a combination of relevant education, training, certifications, and/or work experience. An Advanced degree in information management, data science, or a related field is preferred.
- Proficiency in system administration, networking, relational databases, programming, and documentation techniques.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Preferred expertise with Ellucian by Colleague and Salesforce technology, preferably including experience with CRM migration projects.
- Exceptional leadership, judgment, and decision-making skills, with a proven ability to introduce and drive innovation in ways large and small through effective project management.
- Able to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
- Dedication to philanthropic support of higher education and alignment with the values and mission of the institution.
- Proactive approach to identifying and pursuing relevant learning and professional development opportunities to enhance organizational outcomes.
We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.
Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.
Compensation
The annual salary range this position is $100,000 - $115,000. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
We offer exceptional benefits including:
- Generous Vacation, Sick and Personal Time
- Winter Recess Break in Addition to Paid Holidays
- Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
- Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
- Employee Scholarships toward Certifications, Seminars, Training and Professional Development
- Pre and Post Tax participation in a 403(b) Retirement Plan
- Salary Continuation Program in the event of Disability
- Tuition Assistance Program for Employee, Spouse and/or Dependents
Accommodations
If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.
Diversity at Union College
Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.
Union College
Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.
- Full Time
- Immediately
- Schenectady, NY 12308
- 5/13/24
Director of User Services
Pay Status and Classification: Exempt, Regular full-time. This is an 12-month position. This position is eligible for a hybrid work schedule.
Supervisor: Chief Information Officer
Position Purpose: Manages the Client Services and Learning Environments team, handling both personnel and financial aspects. Leads support for students, faculty, and staff by evaluating technical issues and collaborating with ITS (Information Technology Services) peers to implement effective solutions. Directly oversees Tier 1 and Tier 2 Client Services teams (including ITS Help Desk and Learning Environments), managing training, staffing, and performance assessment. Additionally, responsible for the equipment lifecycle replacement workflow, encompassing standards definition, procurement, setup, and distribution.
Essential Responsibilities and Duties:
- Team Management and Leadership: Recruits, manages, trains, and mentors Client Services and Learning Environments teams. Evaluates team performance and develops and implements processes for improvement. Manages assigned ITS resources for implementation and support.
- Strategic Planning and Developments: Directs projects to analyze and recommend new technologies. Contributes to ITS management team for standards and policies development. Maintains up-to-date knowledge of complex computing environments and emerging technologies.
- Collaboration and Communication: Fosters knowledge-sharing and open communication within ITS groups. Communicates and collaborates with students, faculty, and staff, for technology solutions. Represents the college in conferences, seminars, and professional organizations related to user support and technology use. Provides oversight for training and user education programs.
- Equipment Procurement and Vendor Relations: Strategically plans and executes procurement for A/V, computer hardware, and peripherals, ensuring efficient acquisitions. Maintains vendor relationships, negotiating favorable terms and service agreements within budget constraints. Collaborates with stakeholders to identify needs, assess technology, and provide informed purchasing recommendations. Manages inventory, optimizing stock to support client services efficiently. Oversees evaluation of new products aligning with department goals and user needs.
- Event Support and Logistics: Works with the Assistant Director of Learning Environments to ensure responsive and high quality support for electronic classrooms and events being held on the Union College campus, including Zoom webinars. Provides oversight of work with departments to configure/install audio visual (AV) equipment needed in conference rooms or labs.
Qualifications:
- Bachelor's degree required, preferably in Computer Science, Management Information Systems or Business Administration, and a minimum of 5 years of successful management experience in a service-oriented technology environment, and/or a combination of relevant education, training, certifications, and/or work experience. Master’s degree preferred.
- Proficient in Windows and Apple client hardware and operating systems.
- Proven experience implementing performance metrics for operational analysis and decision-making purposes.
- Strong leadership abilities with a focus on coaching and mentoring.
- Demonstrated experience with IT service management, including overseeing a help desk ticketing system; experience with TeamDynamix preferred.
- Excellent interpersonal and communication skills adaptable to diverse student, faculty, and staff clientele.
- Proven ability in strategic planning and organizational skills; experience in project management is a plus.
- Track record of success in a collaborative, team-oriented work environment.
- The ability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
- The ability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
Preferred Qualifications:
- Certifications from Help Desk Institute (HDI), such as HDI Support Center Team Lead or HDI Support Center Director, along with knowledge of the ITIL framework.
- Comprehensive understanding of the computing environment within academic settings.
We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.
Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.
Compensation
The annual salary range this position is $95,000.00 - $110,000.00. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
We offer exceptional benefits including:
- Generous Vacation, Sick and Personal Time
- Winter Recess Break in Addition to Paid Holidays
- Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
- Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
- Employee Scholarships toward Certifications, Seminars, Training and Professional Development
- Pre and Post Tax participation in a 403(b) Retirement Plan
- Salary Continuation Program in the event of Disability
- Tuition Assistance Program for Employee, Spouse and/or Dependents
Accommodations
If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.
Diversity at Union College
Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.
Union College
Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.
- Full Time
- Immediately
- Schenectady, NY 12308
- 4/24/24