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Director of Accommodative Services
Pay Status and Classification: Exempt, Regular Full-Time
Supervisor: Director of Counseling Center
Position Purpose: Leads the Accommodative Services Office at Union College, providing strategic direction and overseeing day-to-day operations to support students with disabilities. Sets department goals, establishes organizational structures, develops policies and procedures, educates stakeholders, and supervises staff to ensure effective delivery of services. Advocates for students with disabilities, determines and coordinates accommodations, and promotes inclusivity within the campus community.
Essential Responsibilities and Duties:
- Leadership and Program Management: Oversees the Accommodative Services Office, establishing goals, crafting policies, and guaranteeing adherence to pertinent legislation such as Section 504 of the Rehabilitation Act and the Americans with Disabilities Act. Guides and supports the Assistant Director, Testing Coordinator, and a cohort of Peer Mentors to deliver inclusive assistance to students with disabilities. Handles the annual budget for the department.
- Reviewing Documentation and Assigning Accommodations: Examines and updates medical, psychoeducational, neuropsychological, and pertinent documentation. Identifies and enacts appropriate accommodations mandated by law. Chairs the Committee on Special Housing to assess and decide on special housing requests, including assigning single housing units and emotional support animals.
- Student Support and Advocacy: Collaborates with students to evaluate their requirements, coordinates accommodations, and devises initiatives to meet their needs. Champions students’ rights and enlightens the campus community about disability-related matters. Works closely with campus departments to facilitate accommodations for temporary disabilities, medical needs, housing, and mental health.
- Stakeholder Engagement and Collaboration: Engages with faculty, staff, students, parents, and community members to advise on disability services, legal rights, and accommodations. Collaborates with college attorneys, consultants, deans, and faculty to address concerns and ensure compliance. Supports students in study abroad programs and graduate school applications by providing required paperwork and ensuring their needs are accommodated.
Qualifications:
- A master’s degree in rehabilitation counseling, psychology, education, student affairs, higher education administration, or a related field is required.
- Must possess a minimum of seven (7) years of leadership experience in developing, coordinating, and managing disability-related services, preferably within a higher education setting.
- Comprehensive knowledge of legislation and practice concerning disabilities, including Section 504 of the Rehabilitation Act, the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments (ADAAA) of 2008, and the Family Educational Rights and Privacy Act (FERPA).
- Understanding of physical, cognitive, and emotional/mental impairments.
- Ability to comprehend and interpret psychological assessments, disability documentation, and diagnostic testing and determine appropriate reasonable accommodations.
- Excellent verbal and written communication skills and the ability to advocate for students and engage with stakeholders effectively.
- Strong attention to detail and the ability to apply institutional goals and objectives to decision-making processes.
- Able to exercise exceptional judgment and problem-solving skills, ensure strict confidentiality, and demonstrate outstanding professionalism in a range of situations.
- Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community.
Review of applications will begin immediately and continue until the position is filled.
We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.
Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.
Compensation
The annual salary range this position is $80,000.00-$90,000.00. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
We offer exceptional benefits including:
- Generous Vacation, Sick and Personal Time
- Winter Recess Break in Addition to Paid Holidays
- Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
- Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
- Employee Scholarships toward Certifications, Seminars, Training and Professional Development
- Pre and Post Tax participation in a 403(b) Retirement Plan
- Salary Continuation Program in the event of Disability
- Tuition Assistance Program for Employee, Spouse and/or Dependents
Accommodations
If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.
Diversity at Union College
Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.
Union College
Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.
- Full Time
- Immediately
- Schenectady, NY 12308
- 5/7/24
Desktop and Mobile Computing Specialist
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.
Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Desktop and Mobile Computing Specialist. The Specialist plays a critical role in supporting all University desktop and mobile computing endpoints (Windows, macOS, iOS, and Linux) with expertise in Apple operating systems. The successful candidate has the knowledge and skills to provide guidance and oversight for the enterprise management of university devices, with a particular focus on macOS and iOS devices. This is a unique opportunity for someone looking to grow their skills in a diverse, multidisciplinary environment in one of four University Centers in the State University of New York (SUNY) system.
The Specialist works on service and project teams in support of the University's research, teaching and learning, information security, and infrastructure services. They develop and rely on tools and processes for the enterprise management of all University workstations and devices, including the deployment of operating systems, applications, and patches, secure and reliable operations, and maintaining an accurate device inventory. As the ITS subject matter expert for Apple operating systems, they recommend standards, guidelines, and procedures to enhance and improve service delivery for the management of macOS and iOS devices on behalf of the campus community. ITS may further invest in this position by supporting professional development activities, such as earning certifications, to advance expertise in relevant areas.
Primary Responsibilities:
Specialist in Apple Operating Systems (macOS, iOS) and Endpoints
- Serve as ITS' subject matter expert in Apple operating systems and devices.
- Implement, operate, and maintain Apple OS and software distribution using appropriate enterprise management tools (i.e., Jamf).
- Employ best practices to automate the configuration and management of Apple endpoints and support MacOS across a range of versions.
- Develop and maintain tools and procedures to include and update all University-owned Apple devices in the asset inventory.
- Work with distributed IT units to promulgate and promote ITS' standardized enterprise tools, practices, and procedures for the management of Apple devices.
General Desktop and Mobile Computing Support
- Contribute to the development, testing, documentation, and operationalization of workstation, mobile device, printer, and software deployment processes, procedures, and scripts.
- Proactively test new operating system versions and features, new device drivers, and new application versions and integrate changes into deployment processes to maintain currency.
- Use enterprise management tools and develop scripts to remotely configure, support, and maintain all University desktops, mobile devices, and printers.
- Work within service teams to resolve service desk incidents and service requests in accordance with ITS' service management and project management processes and workflows.
- Serve as a point of escalation for Field Support Specialists; deploying to the field, as needed.
- Develop and maintain both customer-facing knowledgebase articles and ITS-internal documentation, taking the lead on information related to Apple and Mac endpoints.
- Consider, develop, recommend, and implement operational work and service improvements.
- Stay abreast of industry practices and tools for enterprise management of endpoints.
- Manage and operate test environments for all service offerings; conduct field tests, as warranted.
- Ensure service level agreements and operational level agreements are followed consistently.
Application Administration and Configuration
- Install, administer, and configure server-based applications that enable enterprise management of desktop and mobile devices, printers, and software.
Additional Responsibilities
- Work on service and project teams associated with research, teaching & learning, information security, and infrastructure services.
- Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
Requirements:
Minimum Qualifications:
- Bachelor's degree at time of hire from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization.
- 2 years' experience working maintaining and supporting Mac computers using Jamf and or similar enterprise management tool.
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.
Preferred Qualifications:
- Experience in Jamf Pro administration for macOS/iOS devices.
- Experience working in higher education.
- Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT).
- Jamf 300 and above Certification.
- Working knowledge of MECM.
- Experience writing technical and user documentation.
- Excellent communication and interpersonal skills including the ability to build relationships with individuals of diverse responsibilities and professional backgrounds while maintaining a strong focus on customer service.
- Demonstrated ability to be self-motivated, manage multiple priorities and tasks, and work independently and within a team structure.
Additional Information:
Professional Rank and Salary Grade: Lead Programmer/Analyst, SL3; $66,000-71,000.
Special Notes: Visa Sponsorship is not available for this position. This position has the potential for telecommuting up to 50%.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=174995
Application Instructions:
Applicants MUST submit the following documents:
- Resume
- Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
- List of 3 professional references with e-mail addresses and telephone numbers
Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
A review of applications will begin on May 23, 2024, and the search will remain open until the position is filled.
- Full Time
- Immediately
- Albany, NY 12222
- 5/22/24
Senior Application Developer / Analyst
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.
Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Senior Application Developer/Analyst. The successful candidate serves as a subject matter expert in managing, developing, and supporting enterprise applications, including PeopleSoft, the University's ERP (Enterprise Resource Planning). They are responsible for designing, configuring, and maintaining systems and solutions by creating, enhancing, and optimizing capabilities across a wide range of applications and systems. The Senior Application Developer/Analyst will play a critical role in the University's process to identify and implement a new ERP strategy focused on improving the student experience.
The Senior Application Developer/Analyst has excellent organizational and communication skills, and the ability to cultivate relationships with constituents from front-line staff to campus leadership. They enjoy solving complex problems, identifying creative solutions, and interacting with stakeholders to turn business requirements into technical specifications. The Senior Application Developer/Analyst is expected to work under limited supervision and within a team environment.
Primary Responsibilities:
Programming and Development:
- Develop unique approaches to complicated problems and create solutions that may require the integration of disparate systems running on a variety of technical platforms.
- Design, develop, test, maintain, and document solutions created for the University.
- Build customizations and configurations that ensure propagation to upgraded environments.
- Review of existing system and software design and code; make recommendations for developing and integrating new requirements and improving system, code, and maintenance.
- Apply and observe configuration management practices and established development standards.
Collaboration and Communication:
- Gather customer requirements and build solutions using new and/or existing technology/application systems.
- Work as a team member in the development, analysis, and support of enterprise applications including PeopleSoft Campus Solutions.
- Work closely with various technical and functional departments in implementing recommendations and/or negotiating proposed solutions.
Projects and Operational Activities:
- Work on items within a defined queue of requests, incidents, problems, and projects for assigned service areas.
- Provide day-to-day applications operational support, including quality assurance activities and necessary documentation for tasks performed.
- Monitor enterprise applications, apply appropriate triage skills to application failures, and take appropriate action to maintain service availability.
- Actively participate, as needed, in ITS projects.
- Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
Requirements:
Minimum Qualifications:
- A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.
- At least three years of development experience in large relational database systems such as PeopleSoft, Banner, or another ERP environment.
- At least one year of demonstrated programming experience in application development with one or more of the following: Java, JavaScript, PERL, PHP, Python, or ERP development tools.
- Experience effectively translating functional business requirements into relevant technical specifications.
- Experience conducting technical design walk-throughs and peer reviews.
- Experience in organizing work, prioritizing tasks, and managing multiple and changing priorities independently.
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.
Preferred Qualifications:
- Experience working in higher education.
- Proficient in designing, developing, testing, debugging, and deploying user applications/solutions using PeopleSoft PeopleTools-related components.
- Experience with analyzing and troubleshooting complex, cross-team applications and integrations.
- Fluency in more than one programming language.
- RESTful API (Application Programming Interface) development experience.
- Experience working in UNIX/Linux environments.
Additional Information:
Professional Rank and Salary Grade: Senior Programmer/Analyst, SL4; $90,000-95,000.
Special Notes: Visa sponsorship is not available for this position. This position has the potential for telecommuting up to 50%.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=174480
Application Instructions:
Applicants MUST submit the following documents:
- Resume
- Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
- List of 3 professional references with e-mail addresses and telephone numbers
Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
Closing date for receipt of applications: This position will remain open until it is filled.
Senior Application Developer / Analyst
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.
Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Senior Application Developer/Analyst. The successful candidate serves as a subject matter expert in managing, developing, and supporting enterprise applications, including PeopleSoft, the University's ERP (Enterprise Resource Planning). They are responsible for designing, configuring, and maintaining systems and solutions by creating, enhancing, and optimizing capabilities across a wide range of applications and systems. The Senior Application Developer/Analyst will play a critical role in the University's process to identify and implement a new ERP strategy focused on improving the student experience.
The Senior Application Developer/Analyst has excellent organizational and communication skills, and the ability to cultivate relationships with constituents from front-line staff to campus leadership. They enjoy solving complex problems, identifying creative solutions, and interacting with stakeholders to turn business requirements into technical specifications. The Senior Application Developer/Analyst is expected to work under limited supervision and within a team environment.
Primary Responsibilities:
Programming and Development:
- Develop unique approaches to complicated problems and create solutions that may require the integration of disparate systems running on a variety of technical platforms.
- Design, develop, test, maintain, and document solutions created for the University.
- Build customizations and configurations that ensure propagation to upgraded environments.
- Review of existing system and software design and code; make recommendations for developing and integrating new requirements and improving system, code, and maintenance.
- Apply and observe configuration management practices and established development standards.
Collaboration and Communication:
- Gather customer requirements and build solutions using new and/or existing technology/application systems.
- Work as a team member in the development, analysis, and support of enterprise applications including PeopleSoft Campus Solutions.
- Work closely with various technical and functional departments in implementing recommendations and/or negotiating proposed solutions.
Projects and Operational Activities:
- Work on items within a defined queue of requests, incidents, problems, and projects for assigned service areas.
- Provide day-to-day applications operational support, including quality assurance activities and necessary documentation for tasks performed.
- Monitor enterprise applications, apply appropriate triage skills to application failures, and take appropriate action to maintain service availability.
- Actively participate, as needed, in ITS projects.
- Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
Requirements:
Minimum Qualifications:
- A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.
- At least three years of development experience in large relational database systems such as PeopleSoft, Banner, or another ERP environment.
- At least one year of demonstrated programming experience in application development with one or more of the following: Java, JavaScript, PERL, PHP, Python, or ERP development tools.
- Experience effectively translating functional business requirements into relevant technical specifications.
- Experience conducting technical design walk-throughs and peer reviews.
- Experience in organizing work, prioritizing tasks, and managing multiple and changing priorities independently.
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.
Preferred Qualifications:
- Experience working in higher education.
- Proficient in designing, developing, testing, debugging, and deploying user applications/solutions using PeopleSoft PeopleTools-related components.
- Experience with analyzing and troubleshooting complex, cross-team applications and integrations.
- Fluency in more than one programming language.
- RESTful API (Application Programming Interface) development experience.
- Experience working in UNIX/Linux environments.
Additional Information:
Professional Rank and Salary Grade: Senior Programmer/Analyst, SL4; $90,000-95,000.
Special Notes: Visa sponsorship is not available for this position. This position has the potential for telecommuting up to 50%.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=174480
Application Instructions:
Applicants MUST submit the following documents:
- Resume
- Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
- List of 3 professional references with e-mail addresses and telephone numbers
Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
Closing date for receipt of applications: This position will remain open until it is filled.
- Full Time
- Immediately
- Albany, NY 12222
- 5/3/24
Central Business Office Associate
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of approximately 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.
Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Central Business Office Associate, who is responsible for coordinating/processing several operational activities in the ITS department. The Central Business Office (CBO) serves as the hub for all ITS finance and operations. The CBO Associate is an essential member of the team and interacts with multiple departments across the university, including Accounting, Asset Management, Facilities, Human Resources, and Purchasing. The successful candidate enjoys a fast-paced, rapidly changing environment and getting out of the office to visit various locations on campus for equipment deliveries and receiving/disposal of assets. This entry-level position provides excellent opportunities for professional growth.
The successful candidate is extremely organized, has an eagerness to learn, and a strong attention to detail, with the ability to point out errors or inconsistencies in data. They are encouraged to think about process improvements, leveraging the various tools available. They will conduct their work with a high degree of integrity and a customer service mindset. The CBO Associate will have excellent communication skills and the ability to forge collaborative relationships. They are equally comfortable working with limited supervision or with a team.
Primary Responsibilities:
Software Licensing:
- Review and respond to software license requests from faculty/staff/students.
- Distribute licenses in accordance with University and ITS policies and procedures.
- Maintain accurate records of software purchases, activation codes, distribution/assignment of software licenses, and chargebacks to departments.
Billing:
- Process monthly billing for ITS activities and track receipt of payments.
- Investigate any discrepancies in revenue.
Asset Management:
- Work collaboratively across ITS to ensure accurate asset management needs and processes are fulfilled in a timely matter.
- Ensure all purchases have the appropriate Asset Management forms/tags when received and disposed of.
- Record accurate information in the Asset Management database, including the addition and removal of assets.
Additional/Other Responsibilities:
- Manage relationships with staff from ITS and other departments on campus to facilitate transactions for all Central Business Office activities.
- Serve as a backup for coverage of reception area.
- Perform all operations in compliance with SUNY and New York State financial / procurement policies.
- Handle confidential information and matters in a professional manner.
- Identify opportunities for automation and process improvements.
- Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
- Lift/handle equipment, up to 50 lbs., on occasion
- Various operational duties, as needed.
Requirements:
Minimum Qualifications:
- An associate degree at time of hire from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.
- Proficient in Microsoft Excel.
- Excellent attention to detail, with ability to identify errors in tracking sheets, etc.
- Strong organizational skills.
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion and belonging relative to their role.
Preferred Qualifications:
- Two (2) years of relevant professional experience.
- Degree in IT- or business-related field.
- Experience with software license distribution or end-user agreement review.
- Experience with billing/accounts receivable.
- Experience with asset management tools.
Additional Information:
Professional Rank and Salary Range: Staff Assistant, SL2; $50,000-55,000.
Special Notes: This is an in-person position and is not eligible for telecommuting. Visa sponsorship is not available for this position.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=174872
Application Instructions:
Applicants MUST submit the following documents:
- Resume/CV
- Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
- Contact information for three professional references
Note: After submitting your resume/CV, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
Closing date for receipt of applications: This position will remain open until it is filled.
- Full Time
- Immediately
- Albany, NY 12222
- 5/3/24
Computer Deployment Specialist (18 months) (2 positions)
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of approximately 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.
Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Computer Deployment Specialist to support a campus-wide project to replace all non-Windows 11 compatible computers by Fall 2025. This is a large project with a tight timeline. Faculty, staff, conference room, classroom, and research lab computers will be replaced.
The successful candidate will be assigned to the Field Support (FSG) Deployment Group, which will work as a specialized team to deploy all new computers quickly and efficiently. The FSG Deployment Group will support the preparation and deployment/installation of new computers, including installing software, setting up peripherals (printers, scanners, etc.), and removing and securely disposing of old computers. The FSG Deployment Group will deploy computers across three campus locations as appointments and rooms are scheduled with faculty and staff.
This position reports to the FSG Deployment Group Supervisor. The successful candidate must have excellent customer service and communication skills, time management skills, and the ability to work effectively under challenging circumstances. They must also be able to complete work within scheduled time constraints. Working knowledge of Windows OS and Microsoft 365 applications is required. The candidate must also be able to work independently and as a member of a team.
The successful candidate must be able to anticipate and support customers with a wide range of technological expertise. This work requires a high level of attention to detail, the ability to follow pre-defined processes and workflows to ensure standardization, and the ability to balance both the technical and basic functional expectations of the position.
Primary responsibilities:
As a member of the FSG Deployment Group, follow and assist with pre-defined processes and workflows as assigned, including:
- Activities to support new computer deliveries and maintenance of storage and work areas.
- Configure computers and run OS deployment.
- Accurately update machine and person data in Active Directory and the appropriate inventory, reporting, project, and management tools.
- Prepare computers for daily delivery and deployment to designated offices, classrooms, conference rooms, or designated staging areas.
- Deploy and set up new computers in faculty and staff offices, conference rooms, classrooms, and research labs.
- Install titles from the Software Catalog or Software Portfolio on faculty or staff computers.
- Install peripherals (printers, scanners, etc.)-may require installing drivers or adding to a printer queue.
- Resolve or report for further action any remaining questions or issues as requested by a customer or noted during computer setup.
- Remove old computers by returning them to the designated location and prepare them for secure disposal.
- Complete work within scheduled time constraints and maintain a good working schedule that allows work and daily responsibilities to be completed as scheduled.
Other responsibilities, as assigned:
- Receive, assist, diagnose, document, and resolve incidents, service requests, or assigned project tasks in faculty/staff offices, classrooms, conference rooms, and research labs located across three campuses using a variety of modes of support (including conferencing tools, in person, or both) following all prescribed workflows and pre-defined processes.
Work Schedule
- Follow a set work schedule that may vary depending on scheduled events and service needs.
- Maintain a good working schedule that allows them to complete their daily responsibilities.
- The work schedule will vary depending on scheduled events and service needs at the three campus locations.
- This is an on-site position and is not eligible for remote work.
Requirements:
Minimum Qualifications:
- One year of experience supporting, installing, configuring, and troubleshooting computers and peripherals, working directly with customers.
- Working knowledge of common desktop and mobile devices, operating systems (Windows, macOS), productivity applications software (i.e., Microsoft Office), and conferencing tools such as Zoom or Teams.
- Shows ability to be self-motivated and work independently and within a team structure.
- Demonstrated ability to work with customers with varying levels of computer expertise, from beginner to advanced users.
- Must be able to lift up to 50 lbs.
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.
Preferred Qualifications
- Associate degree or bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization.
- Experience working in a college or university IT unit.
Additional Information:
Professional Rank and Salary Range: Lead Programmer/Analyst, SL3; $60,000-65,000.
Special Notes: Visa sponsorship is not available for this position. This is a temporary, 18-month position. This is an on-site position and is not eligible for remote work.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=175124
Application Instructions:
Applicants MUST submit the following documents:
- Resume/CV
- Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
- Contact information for three professional references
Note: After submitting your resume/CV, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
Closing date for receipt of applications: A review of applications will start on 05/13/2024 and the search will remain open until the position is filled.
- Full Time
- Immediately
- Albany, NY 12222
- 5/3/24