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Infrastructure Automation Engineer
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.
Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for an Infrastructure Automation Engineer to support the academic, research, and business needs of this vibrant institution. The successful candidate has the technical knowledge and intellectual curiosity to build complex environments for a wide variety of disciplines and departments. They have keen analytical skills and are driven to solve problems and acquire new knowledge to inform and build an environment commensurate with the needs of a public research university.
As part of a group of IT professionals, the Infrastructure Automation Engineer plays a key role in design, development, implementation, and maintenance of application and infrastructure systems to provide secure and robust solutions. They are adept at working in physical and virtual environments, and on-premises and cloud-based applications.
The Infrastructure Automation Engineer collaborates across ITS, providing input and expertise to a range of services.
Primary Responsibilities:
Provide day-to-day operational ownership for assigned AI/ML platforms including patching, upgrading, configuration management, system backups, continuous monitoring, and performance management.
- Design and implement automated solutions for hardware and software infrastructure.
- Automate the deployment, scaling, and monitoring of applications and services, and administer automated workflow tools, middleware application servers (i.e., Oracle Weblogic, IBM WebSphere), and server visualization technologies (i.e., VMware, Red Hat Virtualization, or Oracle VM).
- Create and maintain infrastructure as code (IaC) scripts using tools such as Terraform, Ansible, or Puppet.
- Collaborate with software development and operations teams to implement continuous integration and continuous delivery (CI/CD) pipelines.
- Manage and maintain virtual and cloud-based infrastructure, including servers, storage systems, and networking equipment.
- Monitor and optimize system performance and availability.
- Maintain security posture in accordance with industry best practice and ITS policies and procedures. Implement and maintain security controls to ensure the confidentiality, integrity, and availability of data and systems.
- Participate in incident response and disaster recovery planning and testing.
- Evaluate and recommend new technologies and tools to improve the efficiency and reliability of our infrastructure.
- Manage host environments to ensure proper tuning and sufficient capacity (including web servers, database servers, VMWare, Cisco, Citrix, SAN, directories, and blades).
- Engage in the design and build of solutions that align with architectural norms, industry best practices, ITS standards, and meet project and operational requirements. Contribute to the development of architectural blueprints, templates, tools, systems standards, technical roadmaps, and operational procedures.
- Plan, design, build, implement, and support a growing array of cloud automation tools and services.
- Maintain subject matter expertise by staying current with industry trends and following a professional development plan.
Additional Responsibilities:
- Effectively and proactively communicate with peers, researchers, and management.
- Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
Requirements:
Minimum Qualifications:
- A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.
- Proficiency in one or more programming languages such as Python, Ruby, or JavaScript.
- Proven design, planning, and implementation experience with infrastructure components including Linux servers, storage, and network.
- Applicants must demonstrate excellent oral and written communication skills.
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.
Preferred Qualifications:
- Experience with infrastructure as code (IaC) tools such as Terraform, Ansible, or Puppet.
- Experience with automation and configuration management tools such as Jenkins, CircleCI, or TravisCI.
- Experience working with cloud technologies
- Cloud certification such as AWS, Azure, or similar.
- Experience administering enterprise networking.
- Experience with centralized logging/log aggregation tools such as Splunk.
Additional Information:
Professional Rank and Salary Grade: Senior Programmer/Analyst, SL4; $100,000-110,000.
Special Notes: Visa Sponsorship is not available for this position. This position has the potential for telecommuting up for 50%.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=175439
Application Instructions:
Applicants MUST submit the following documents:
- Resume
- Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
- List of 3 professional references with e-mail addresses and telephone numbers
Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
Closing date for receipt of applications: This position will remain open until it is filled.
- Full Time
- Immediately
- Albany, NY 12222
- 5/22/24
Desktop and Mobile Computing Specialist
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.
Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Desktop and Mobile Computing Specialist. The Specialist plays a critical role in supporting all University desktop and mobile computing endpoints (Windows, macOS, iOS, and Linux) with expertise in Apple operating systems. The successful candidate has the knowledge and skills to provide guidance and oversight for the enterprise management of university devices, with a particular focus on macOS and iOS devices. This is a unique opportunity for someone looking to grow their skills in a diverse, multidisciplinary environment in one of four University Centers in the State University of New York (SUNY) system.
The Specialist works on service and project teams in support of the University's research, teaching and learning, information security, and infrastructure services. They develop and rely on tools and processes for the enterprise management of all University workstations and devices, including the deployment of operating systems, applications, and patches, secure and reliable operations, and maintaining an accurate device inventory. As the ITS subject matter expert for Apple operating systems, they recommend standards, guidelines, and procedures to enhance and improve service delivery for the management of macOS and iOS devices on behalf of the campus community. ITS may further invest in this position by supporting professional development activities, such as earning certifications, to advance expertise in relevant areas.
Primary Responsibilities:
Specialist in Apple Operating Systems (macOS, iOS) and Endpoints
- Serve as ITS' subject matter expert in Apple operating systems and devices.
- Implement, operate, and maintain Apple OS and software distribution using appropriate enterprise management tools (i.e., Jamf).
- Employ best practices to automate the configuration and management of Apple endpoints and support MacOS across a range of versions.
- Develop and maintain tools and procedures to include and update all University-owned Apple devices in the asset inventory.
- Work with distributed IT units to promulgate and promote ITS' standardized enterprise tools, practices, and procedures for the management of Apple devices.
General Desktop and Mobile Computing Support
- Contribute to the development, testing, documentation, and operationalization of workstation, mobile device, printer, and software deployment processes, procedures, and scripts.
- Proactively test new operating system versions and features, new device drivers, and new application versions and integrate changes into deployment processes to maintain currency.
- Use enterprise management tools and develop scripts to remotely configure, support, and maintain all University desktops, mobile devices, and printers.
- Work within service teams to resolve service desk incidents and service requests in accordance with ITS' service management and project management processes and workflows.
- Serve as a point of escalation for Field Support Specialists; deploying to the field, as needed.
- Develop and maintain both customer-facing knowledgebase articles and ITS-internal documentation, taking the lead on information related to Apple and Mac endpoints.
- Consider, develop, recommend, and implement operational work and service improvements.
- Stay abreast of industry practices and tools for enterprise management of endpoints.
- Manage and operate test environments for all service offerings; conduct field tests, as warranted.
- Ensure service level agreements and operational level agreements are followed consistently.
Application Administration and Configuration
- Install, administer, and configure server-based applications that enable enterprise management of desktop and mobile devices, printers, and software.
Additional Responsibilities
- Work on service and project teams associated with research, teaching & learning, information security, and infrastructure services.
- Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
Requirements:
Minimum Qualifications:
- Bachelor's degree at time of hire from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization.
- 2 years' experience working maintaining and supporting Mac computers using Jamf and or similar enterprise management tool.
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.
Preferred Qualifications:
- Experience in Jamf Pro administration for macOS/iOS devices.
- Experience working in higher education.
- Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT).
- Jamf 300 and above Certification.
- Working knowledge of MECM.
- Experience writing technical and user documentation.
- Excellent communication and interpersonal skills including the ability to build relationships with individuals of diverse responsibilities and professional backgrounds while maintaining a strong focus on customer service.
- Demonstrated ability to be self-motivated, manage multiple priorities and tasks, and work independently and within a team structure.
Additional Information:
Professional Rank and Salary Grade: Lead Programmer/Analyst, SL3; $66,000-71,000.
Special Notes: Visa Sponsorship is not available for this position. This position has the potential for telecommuting up to 50%.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=174995
Application Instructions:
Applicants MUST submit the following documents:
- Resume
- Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
- List of 3 professional references with e-mail addresses and telephone numbers
Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
A review of applications will begin on May 23, 2024, and the search will remain open until the position is filled.
- Full Time
- Immediately
- Albany, NY 12222
- 5/22/24
Research Technology Analyst
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.
Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Research Technology Analyst. The successful candidate works closely with the research community across a wide range of disciplines to deliver analytical and computational IT solutions in a complex, Carnegie 1 research environment. As part of the university's commitment to advancing scholarship and training to the next generation of scientists, the Research Technology Analyst works directly with researchers from pre-grant consultation to managing systems and equipment for ongoing endeavors. They play a critical role in supporting, informing, and promoting IT services throughout the research lifecycle.
The Research Technology Analyst is intellectually curious, creative, and enjoys working with others to identify ways that sophisticated technologies can be used to explore complex problems. They have the knowledge and expertise to balance the needs of individual researchers while addressing security, compliance, and policy requirements in a sophisticated research environment. The successful candidate is comfortable working with interdisciplinary audiences, both independently and as part of a team. This is an excellent opportunity for seasoned professionals to further evolve their expertise across a broad range of disciplines.
Primary Responsibilities:
Managing relationships/advocating on behalf of the research community:
- Foster and maintain communication with researchers of the University and with others in ITS regarding service planning and delivery.
- Work with researchers and other technology professionals to address the complex needs of the research enterprise while promoting and maintaining ITS standards and best practices regarding technical architectural, security, policy, and compliance requirements.
- Coordinate and administer research systems/applications development and account management.
- Provide subject matter expertise for advanced data analytics/statistics, visualization, and computational technologies for a range of applications in a research setting.
- Provide and support the development of researchers' technical skill sets.
Delivering analytical and computational IT solutions to the academic and research community:
- Maintain and support research application hosting.
- Implement and maintain managed scientific computing environments.
- Maintain the security posture for assigned systems and applications in accordance with ITS policies, procedures, and industry best practices.
- Participate in the development and maintenance of research systems standards.
- Organize and modify research storage requirements.
- Provide research Linux support.
- Coordinate with researchers and ITS field support staff to maintain specialized desktop and research lab workstations.
Other Responsibilities:
- Actively participate, as needed, in ITS and campus projects.
- Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
Requirements:
Minimum Qualifications:
- Bachelor's degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization.
- At least 2 years' experience with the following:
- Command line interface (CLI)
- Working with and managing scalable or parallel programming
- Automating common tasks in Linux using a scripting language such as Bash or Python
- Experience working with a variety of scientific software packages and environments.
- Applicants must clearly address their ability to develop inclusive and equitable relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.
Preferred Qualifications:
- S. degree from a college or University accredited by a U.S. Department of Education or internationally recognized accrediting organization, preferably in Computer Science, Mathematics, Statistics, Computer Information Systems, Management Information Systems, Quantitative Social Sciences, or related STEM field.
- Demonstrated understanding of statistical hypothesis testing and experimental design, data visualization techniques and tools. Academic or professional experience using statistical methodologies
- At least 2 years' experience with the following:
- High-performance computing
- Basic web-delivered data visualization applications
- Facilitating user-based software applications that enable research or instructional activities (e.g., statistical software such as R, Python or commercial software products, and associated data visualization technologies such as GGPlot, GoogleVis, Shiny, Plotly, D3)
- Fundamentals of data management, preservation, and reproducibility
Additional Information: Professional Rank and Salary Grade: Senior Programmer/Analyst, SL4; $80,000-85,000.
Special Notes: Visa sponsorship is not available for this position. This position has the potential for telecommuting up to 50%.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=174771
Application Instructions: Applicants MUST submit the following documents:
- Resume
- Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
- List of 3 professional references with e-mail addresses and telephone numbers
Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
This position will remain open until it is filled.
- Full Time
- Immediately
- Albany, NY 12222
- 5/22/24
Senior Application Developer / Analyst
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.
Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Senior Application Developer/Analyst. The successful candidate serves as a subject matter expert in managing, developing, and supporting enterprise applications, including PeopleSoft, the University's ERP (Enterprise Resource Planning). They are responsible for designing, configuring, and maintaining systems and solutions by creating, enhancing, and optimizing capabilities across a wide range of applications and systems. The Senior Application Developer/Analyst will play a critical role in the University's process to identify and implement a new ERP strategy focused on improving the student experience.
The Senior Application Developer/Analyst has excellent organizational and communication skills, and the ability to cultivate relationships with constituents from front-line staff to campus leadership. They enjoy solving complex problems, identifying creative solutions, and interacting with stakeholders to turn business requirements into technical specifications. The Senior Application Developer/Analyst is expected to work under limited supervision and within a team environment.
Primary Responsibilities:
Programming and Development:
- Develop unique approaches to complicated problems and create solutions that may require the integration of disparate systems running on a variety of technical platforms.
- Design, develop, test, maintain, and document solutions created for the University.
- Build customizations and configurations that ensure propagation to upgraded environments.
- Review of existing system and software design and code; make recommendations for developing and integrating new requirements and improving system, code, and maintenance.
- Apply and observe configuration management practices and established development standards.
Collaboration and Communication:
- Gather customer requirements and build solutions using new and/or existing technology/application systems.
- Work as a team member in the development, analysis, and support of enterprise applications including PeopleSoft Campus Solutions.
- Work closely with various technical and functional departments in implementing recommendations and/or negotiating proposed solutions.
Projects and Operational Activities:
- Work on items within a defined queue of requests, incidents, problems, and projects for assigned service areas.
- Provide day-to-day applications operational support, including quality assurance activities and necessary documentation for tasks performed.
- Monitor enterprise applications, apply appropriate triage skills to application failures, and take appropriate action to maintain service availability.
- Actively participate, as needed, in ITS projects.
- Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
Requirements:
Minimum Qualifications:
- A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.
- At least three years of development experience in large relational database systems such as PeopleSoft, Banner, or another ERP environment.
- At least one year of demonstrated programming experience in application development with one or more of the following: Java, JavaScript, PERL, PHP, Python, or ERP development tools.
- Experience effectively translating functional business requirements into relevant technical specifications.
- Experience conducting technical design walk-throughs and peer reviews.
- Experience in organizing work, prioritizing tasks, and managing multiple and changing priorities independently.
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.
Preferred Qualifications:
- Experience working in higher education.
- Proficient in designing, developing, testing, debugging, and deploying user applications/solutions using PeopleSoft PeopleTools-related components.
- Experience with analyzing and troubleshooting complex, cross-team applications and integrations.
- Fluency in more than one programming language.
- RESTful API (Application Programming Interface) development experience.
- Experience working in UNIX/Linux environments.
Additional Information:
Professional Rank and Salary Grade: Senior Programmer/Analyst, SL4; $90,000-95,000.
Special Notes: Visa sponsorship is not available for this position. This position has the potential for telecommuting up to 50%.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=174480
Application Instructions:
Applicants MUST submit the following documents:
- Resume
- Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
- List of 3 professional references with e-mail addresses and telephone numbers
Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
Closing date for receipt of applications: This position will remain open until it is filled.
Senior Application Developer / Analyst
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.
Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Senior Application Developer/Analyst. The successful candidate serves as a subject matter expert in managing, developing, and supporting enterprise applications, including PeopleSoft, the University's ERP (Enterprise Resource Planning). They are responsible for designing, configuring, and maintaining systems and solutions by creating, enhancing, and optimizing capabilities across a wide range of applications and systems. The Senior Application Developer/Analyst will play a critical role in the University's process to identify and implement a new ERP strategy focused on improving the student experience.
The Senior Application Developer/Analyst has excellent organizational and communication skills, and the ability to cultivate relationships with constituents from front-line staff to campus leadership. They enjoy solving complex problems, identifying creative solutions, and interacting with stakeholders to turn business requirements into technical specifications. The Senior Application Developer/Analyst is expected to work under limited supervision and within a team environment.
Primary Responsibilities:
Programming and Development:
- Develop unique approaches to complicated problems and create solutions that may require the integration of disparate systems running on a variety of technical platforms.
- Design, develop, test, maintain, and document solutions created for the University.
- Build customizations and configurations that ensure propagation to upgraded environments.
- Review of existing system and software design and code; make recommendations for developing and integrating new requirements and improving system, code, and maintenance.
- Apply and observe configuration management practices and established development standards.
Collaboration and Communication:
- Gather customer requirements and build solutions using new and/or existing technology/application systems.
- Work as a team member in the development, analysis, and support of enterprise applications including PeopleSoft Campus Solutions.
- Work closely with various technical and functional departments in implementing recommendations and/or negotiating proposed solutions.
Projects and Operational Activities:
- Work on items within a defined queue of requests, incidents, problems, and projects for assigned service areas.
- Provide day-to-day applications operational support, including quality assurance activities and necessary documentation for tasks performed.
- Monitor enterprise applications, apply appropriate triage skills to application failures, and take appropriate action to maintain service availability.
- Actively participate, as needed, in ITS projects.
- Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
Requirements:
Minimum Qualifications:
- A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.
- At least three years of development experience in large relational database systems such as PeopleSoft, Banner, or another ERP environment.
- At least one year of demonstrated programming experience in application development with one or more of the following: Java, JavaScript, PERL, PHP, Python, or ERP development tools.
- Experience effectively translating functional business requirements into relevant technical specifications.
- Experience conducting technical design walk-throughs and peer reviews.
- Experience in organizing work, prioritizing tasks, and managing multiple and changing priorities independently.
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.
Preferred Qualifications:
- Experience working in higher education.
- Proficient in designing, developing, testing, debugging, and deploying user applications/solutions using PeopleSoft PeopleTools-related components.
- Experience with analyzing and troubleshooting complex, cross-team applications and integrations.
- Fluency in more than one programming language.
- RESTful API (Application Programming Interface) development experience.
- Experience working in UNIX/Linux environments.
Additional Information:
Professional Rank and Salary Grade: Senior Programmer/Analyst, SL4; $90,000-95,000.
Special Notes: Visa sponsorship is not available for this position. This position has the potential for telecommuting up to 50%.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=174480
Application Instructions:
Applicants MUST submit the following documents:
- Resume
- Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
- List of 3 professional references with e-mail addresses and telephone numbers
Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
Closing date for receipt of applications: This position will remain open until it is filled.
- Full Time
- Immediately
- Albany, NY 12222
- 5/3/24
Computer Deployment Specialist (18 months) (2 positions)
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of approximately 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.
Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Computer Deployment Specialist to support a campus-wide project to replace all non-Windows 11 compatible computers by Fall 2025. This is a large project with a tight timeline. Faculty, staff, conference room, classroom, and research lab computers will be replaced.
The successful candidate will be assigned to the Field Support (FSG) Deployment Group, which will work as a specialized team to deploy all new computers quickly and efficiently. The FSG Deployment Group will support the preparation and deployment/installation of new computers, including installing software, setting up peripherals (printers, scanners, etc.), and removing and securely disposing of old computers. The FSG Deployment Group will deploy computers across three campus locations as appointments and rooms are scheduled with faculty and staff.
This position reports to the FSG Deployment Group Supervisor. The successful candidate must have excellent customer service and communication skills, time management skills, and the ability to work effectively under challenging circumstances. They must also be able to complete work within scheduled time constraints. Working knowledge of Windows OS and Microsoft 365 applications is required. The candidate must also be able to work independently and as a member of a team.
The successful candidate must be able to anticipate and support customers with a wide range of technological expertise. This work requires a high level of attention to detail, the ability to follow pre-defined processes and workflows to ensure standardization, and the ability to balance both the technical and basic functional expectations of the position.
Primary responsibilities:
As a member of the FSG Deployment Group, follow and assist with pre-defined processes and workflows as assigned, including:
- Activities to support new computer deliveries and maintenance of storage and work areas.
- Configure computers and run OS deployment.
- Accurately update machine and person data in Active Directory and the appropriate inventory, reporting, project, and management tools.
- Prepare computers for daily delivery and deployment to designated offices, classrooms, conference rooms, or designated staging areas.
- Deploy and set up new computers in faculty and staff offices, conference rooms, classrooms, and research labs.
- Install titles from the Software Catalog or Software Portfolio on faculty or staff computers.
- Install peripherals (printers, scanners, etc.)-may require installing drivers or adding to a printer queue.
- Resolve or report for further action any remaining questions or issues as requested by a customer or noted during computer setup.
- Remove old computers by returning them to the designated location and prepare them for secure disposal.
- Complete work within scheduled time constraints and maintain a good working schedule that allows work and daily responsibilities to be completed as scheduled.
Other responsibilities, as assigned:
- Receive, assist, diagnose, document, and resolve incidents, service requests, or assigned project tasks in faculty/staff offices, classrooms, conference rooms, and research labs located across three campuses using a variety of modes of support (including conferencing tools, in person, or both) following all prescribed workflows and pre-defined processes.
Work Schedule
- Follow a set work schedule that may vary depending on scheduled events and service needs.
- Maintain a good working schedule that allows them to complete their daily responsibilities.
- The work schedule will vary depending on scheduled events and service needs at the three campus locations.
- This is an on-site position and is not eligible for remote work.
Requirements:
Minimum Qualifications:
- One year of experience supporting, installing, configuring, and troubleshooting computers and peripherals, working directly with customers.
- Working knowledge of common desktop and mobile devices, operating systems (Windows, macOS), productivity applications software (i.e., Microsoft Office), and conferencing tools such as Zoom or Teams.
- Shows ability to be self-motivated and work independently and within a team structure.
- Demonstrated ability to work with customers with varying levels of computer expertise, from beginner to advanced users.
- Must be able to lift up to 50 lbs.
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.
Preferred Qualifications
- Associate degree or bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization.
- Experience working in a college or university IT unit.
Additional Information:
Professional Rank and Salary Range: Lead Programmer/Analyst, SL3; $60,000-65,000.
Special Notes: Visa sponsorship is not available for this position. This is a temporary, 18-month position. This is an on-site position and is not eligible for remote work.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=175124
Application Instructions:
Applicants MUST submit the following documents:
- Resume/CV
- Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
- Contact information for three professional references
Note: After submitting your resume/CV, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
Closing date for receipt of applications: A review of applications will start on 05/13/2024 and the search will remain open until the position is filled.
- Full Time
- Immediately
- Albany, NY 12222
- 5/3/24