Educational Technology Analyst

About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.

Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for an Educational Technology Analyst. The successful candidate is responsible for collaborating with colleagues from across campus to deliver and support teaching and learning services, including the integration of the University's new AI+ initiative across the curricula. This position offers a unique opportunity to ensure ITS is providing leading technology in support of the academic mission at one of four University Centers in the State University of New York (SUNY) system.

The Analyst is instrumental in supporting and expanding capabilities in academic and virtual computing environments and integrating data across teaching and learning services. They will also play a key role in helping faculty identify and incorporate emerging AI technologies into their courses. The successful candidate is passionate about using innovative technologies to advance teaching and learning activities, has strong technical acumen, and excellent communication and interpersonal skills. They are confident working with diverse audiences, including faculty, technical colleagues, service teams, and campus stakeholders.

The Analyst is self-motivated and effective working under limited supervision, both independently and as a team member. They are expected to make decisions and recommendations consistent with ITS standards and practices, represent the organization in a professional manner, and serve as a subject matter expert in the continuous improvement of technologies supporting teaching and learning services.

Primary Responsibilities:
Design and implement new teaching and learning service offerings and solutions:

• Work directly with faculty to understand the specific technical needs of individual courses.
• Lead and contribute to design teams that translate course needs into technical solution designs, including documentation as needed.
• Lead and contribute to project teams to implement designed solutions, including technical and documentation needs.
• Operationalize technical implementations for faculty and student use.
• Lead ITS activities in support and continuous improvement of existing and emerging academic computing and virtual learning environments.
• Communicate clearly and concisely in person, in writing and within documentation.

Focus on AI:

• Work on the service team that onboards and supports faculty as they incorporate AI systems into their curricula across a wide range of disciplines.
• Develop expertise with AI computer and storage resources available for use in courses.
• Communicate AI capabilities effectively to faculty in a variety of digital and in-person forums.

Additional Responsibilities:

• Serve as escalation support for a variety of teaching and learning IT systems.
• Monitor issues and problems across UAlbany classrooms, labs, and virtual spaces. Identify patterns in need of comprehensive attention and proactively engage with faculty to ensure excellent service delivery.
• Work collaboratively with others to plan service roadmaps, schedules, and forecast expenses for continuous advancement and cyclical replacement of computers and AV technologies for hundreds of classrooms and labs on multiple campuses, as well as virtual spaces.
• Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.

Requirements:
Minimum Qualifications:

• A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.
• 3 years professional experience maintaining virtual environments, content management systems and SaaS delivered solutions.
• 1 year experience directly working with instructors to support use of technology for teaching.
• Applicants must demonstrate knowledge of AI concepts, including machine learning, natural language processing, and computer vision.
• Applicants must demonstrate fluency with computing skills, including Microsoft 365 applications and collaboration tools such as Zoom and/or MS Teams.
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.

Preferred Qualifications

• A master's degree or advanced certification(s) in a relevant discipline (computer science, data science, instructional systems design, informatics) from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.
• 2 years professional experience with SaaS delivery models in education.
• 2 years professional experience with AI applications in education.
• Demonstrated experience with operations or administration of digital learning environment solutions, including LTI, API, and data integrations.
• Demonstrated knowledge of varied desktop operating systems.
• Awareness of electronic and IT accessibility standards (web content, digital content, learning spaces). Professional certifications in ITIL or Project Management trades.

Additional Information:
Professional Rank and Salary Grade: Senior Programmer/Analyst, SL4, $80,000-$85,000

Special Notes: Visa sponsorship is not available for this position. This position has potential for telecommuting up to 50%.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=176933

Application Instructions:
Applicants MUST submit the following documents:

• Resume
• Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
• List of 3 professional references with e-mail addresses and telephone numbers

Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

A review of applications will start on June 28, 2024 and the search will remain open until the position is filled

Computer Desktop Support Specialist (4 positions)

About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of approximately 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.

Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants to fill vacancies for four Computer Desktop Support Specialist positions. Specialists serve as initial responders to support the integrity, security, reliability, and availability of university-owned computers running Apple, Windows, and Linux operating systems. They work directly with customers to support, diagnose, and resolve service requests and incidents related to all types of desktop and mobile devices, peripherals, AV and recording/broadcasting technology and telephones.

Successful candidates have excellent customer service and communication skills, the ability to work effectively under challenging times and technology constraints, and the knowledge to work with a wide range of hardware and applications. A variety of online and physical tools are used to resolve incidents across all three campuses in faculty/staff offices, conference and classrooms, research labs, and athletic venues. Specialists should enjoy getting out of the office, work equally well independently or as part of a team, and be comfortable directly assisting customers with various levels of technical expertise. A flexible work schedule, including occasional evenings and weekends, is required to support athletics and other events held outside of traditional business hours.

While all Specialists share the competencies outlined in the minimum qualifications, some unique skill sets across the group are desirable. These include specialization in Apple operating systems (macOS, iOS) and endpoints, and expertise in supporting and troubleshooting AV technologies and endpoints as outlined in preferred qualifications. ITS provides training, certification, and other professional development for staff interested in expanding their skills.

Primary Responsibilities
Serve as first responders in support of desktops and mobile devices across a wide range of ITS services:

• Set up and configure university-supported hardware, operating systems, and applications to maintain desktops and mobile devices, peripherals, AV, and recording/broadcasting technology (including cabling, wiring, terminations, networking, and programming), and telephones.
• Assist, diagnose and resolve operating systems (Macintosh, Windows, Linux), applications, and connectivity problems for desktops and mobile devices, peripherals, AV and recording/broadcasting technology, and telephones.
• Perform hardware lifecycle and maintenance service activities for supported offices, classrooms, conference rooms, and telephones.
• Assist with software and applications maintenance, upgrades, and installations as needed.
• Assist, diagnose and resolve incidents and service requests in faculty/staff offices, classrooms, conference rooms, and research labs located across all three campuses using a variety of modes of support (including conferencing tools, in person, or both).
• Provide excellent, timely, and effective customer service.
• Support the user experience with desktops and mobile devices, peripherals, AV and recording/broadcasting technology and telephones and with enterprise software and applications, providing feedback where the user experience should be changed or improved.
• Provide on-site primary support for designated Athletics and other University events outside traditional business hours, including evenings and weekends.

Service and work management:

• Contribute to the creation/updating of customer and internal documentation and pertinent workflows.
• Utilize the appropriate tools and apply established best practices to manage day-to-day operations, service activities, and projects.
• Contribute to continuous process and work management improvement by recommending new best practices, efficiencies or changed workflows.
• Ensure established Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) are followed consistently.
• Actively participate, as needed, in ITS projects.

Additional Responsibilities:

• Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends within reasonable obligation and expectation.
• Work schedule varies depending on scheduled events and service needs at all three campus locations and designated athletics events.

Requirements:
Minimum Qualifications:

• A bachelor's degree at time of hire from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization or an associate degree and two years of full-time experience supporting, installing, configuring, and troubleshooting IT equipment.
• Experience troubleshooting and resolving common problems with operating systems (Windows, Macintosh, Linux).
• Experience supporting customers and troubleshooting productivity applications software (i.e., Microsoft Office), or conferencing tools such as Zoom or Teams.
• Experience supporting customers with varying levels of computer expertise from beginner to advanced users.
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.

Preferred Qualifications:

• Experience working with a centrally managed enterprise environment, such as Jamf, MECM, AD, or similar.
• Experience with basic network connectivity (wired and wireless) and basic network repairs (i.e., cable terminations, jack repair, etc.).
• Dell certification.
• JaMF 100 or 200 certification.
• 1-3 years' experience supporting Mac computers.
• Experience installing AV systems and technology and their related applications, operating systems, and software integrations.
• Experience supporting and troubleshooting AV systems and technology, including network configurations (wired and wireless) and related hardware, operating systems, and software integrations.
• Experience using Crestron, Extron, AirMedia or similar.
• Experience working in a college or university IT unit.

Additional Information:
Professional Rank and Salary Range: Lead Programmer/Analyst, SL-3, $61,000-$66,000

Special Notes: This is an on-site position and is not eligible for remote work. Visa sponsorship is not available for this position.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=177645

Application Instructions:
Applicants MUST submit the following documents:

• Resume/CV
• Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
• Contact information for three professional references

Note: After submitting your resume/CV, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

A review of applications will start on June 26, 2024 and the search will remain open until the position is filled.

Desktop and Mobile Computing Specialist

About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.

Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Desktop and Mobile Computing Specialist. The Specialist plays a critical role in supporting all University desktop and mobile computing endpoints (Windows, macOS, iOS, and Linux) with expertise in Apple operating systems. The successful candidate has the knowledge and skills to provide guidance and oversight for the enterprise management of university devices, with a particular focus on macOS and iOS devices. This is a unique opportunity for someone looking to grow their skills in a diverse, multidisciplinary environment in one of four University Centers in the State University of New York (SUNY) system.

The Specialist works on service and project teams in support of the University's research, teaching and learning, information security, and infrastructure services. They develop and rely on tools and processes for the enterprise management of all University workstations and devices, including the deployment of operating systems, applications, and patches, secure and reliable operations, and maintaining an accurate device inventory. As the ITS subject matter expert for Apple operating systems, they recommend standards, guidelines, and procedures to enhance and improve service delivery for the management of macOS and iOS devices on behalf of the campus community. ITS may further invest in this position by supporting professional development activities, such as earning certifications, to advance expertise in relevant areas.

Primary Responsibilities:
Specialist in Apple Operating Systems (macOS, iOS) and Endpoints

• Serve as ITS' subject matter expert in Apple operating systems and devices.
• Implement, operate, and maintain Apple OS and software distribution using appropriate enterprise management tools (i.e., Jamf).
• Employ best practices to automate the configuration and management of Apple endpoints and support MacOS across a range of versions.
• Develop and maintain tools and procedures to include and update all University-owned Apple devices in the asset inventory.
• Work with distributed IT units to promulgate and promote ITS' standardized enterprise tools, practices, and procedures for the management of Apple devices.

General Desktop and Mobile Computing Support 

• Contribute to the development, testing, documentation, and operationalization of workstation, mobile device, printer, and software deployment processes, procedures, and scripts.
• Proactively test new operating system versions and features, new device drivers, and new application versions and integrate changes into deployment processes to maintain currency.
• Use enterprise management tools and develop scripts to remotely configure, support, and maintain all University desktops, mobile devices, and printers.
• Work within service teams to resolve service desk incidents and service requests in accordance with ITS' service management and project management processes and workflows.
• Serve as a point of escalation for Field Support Specialists; deploying to the field, as needed.
• Develop and maintain both customer-facing knowledgebase articles and ITS-internal documentation, taking the lead on information related to Apple and Mac endpoints.
• Consider, develop, recommend, and implement operational work and service improvements.
• Stay abreast of industry practices and tools for enterprise management of endpoints.
• Manage and operate test environments for all service offerings; conduct field tests, as warranted.
• Ensure service level agreements and operational level agreements are followed consistently.

Application Administration and Configuration

• Install, administer, and configure server-based applications that enable enterprise management of desktop and mobile devices, printers, and software.

Additional Responsibilities

• Work on service and project teams associated with research, teaching & learning, information security, and infrastructure services.
• Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.

Requirements:
Minimum Qualifications:

• Bachelor's degree at time of hire from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization.
• 2 years' experience working maintaining and supporting Mac computers using Jamf and or similar enterprise management tool.
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.

Preferred Qualifications:

• Experience in Jamf Pro administration for macOS/iOS devices.
• Experience working in higher education.
• Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT).
• Jamf 300 and above Certification.
• Working knowledge of MECM.
• Experience writing technical and user documentation.
• Excellent communication and interpersonal skills including the ability to build relationships with individuals of diverse responsibilities and professional backgrounds while maintaining a strong focus on customer service.
• Demonstrated ability to be self-motivated, manage multiple priorities and tasks, and work independently and within a team structure.

Additional Information:
Professional Rank and Salary Grade: Lead Programmer/Analyst, SL3; $66,000-71,000.

Special Notes: Visa Sponsorship is not available for this position. This position has the potential for telecommuting up to 50%.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=174995

Application Instructions:
Applicants MUST submit the following documents:

• Resume
• Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
• List of 3 professional references with e-mail addresses and telephone numbers

Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

A review of applications will begin on May 23, 2024, and the search will remain open until the position is filled.

Research Technology Analyst

About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.

Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Research Technology Analyst. The successful candidate works closely with the research community across a wide range of disciplines to deliver analytical and computational IT solutions in a complex, Carnegie 1 research environment. As part of the university's commitment to advancing scholarship and training to the next generation of scientists, the Research Technology Analyst works directly with researchers from pre-grant consultation to managing systems and equipment for ongoing endeavors. They play a critical role in supporting, informing, and promoting IT services throughout the research lifecycle.

The Research Technology Analyst is intellectually curious, creative, and enjoys working with others to identify ways that sophisticated technologies can be used to explore complex problems. They have the knowledge and expertise to balance the needs of individual researchers while addressing security, compliance, and policy requirements in a sophisticated research environment. The successful candidate is comfortable working with interdisciplinary audiences, both independently and as part of a team. This is an excellent opportunity for seasoned professionals to further evolve their expertise across a broad range of disciplines.

Primary Responsibilities:

Managing relationships/advocating on behalf of the research community:

• Foster and maintain communication with researchers of the University and with others in ITS regarding service planning and delivery.
• Work with researchers and other technology professionals to address the complex needs of the research enterprise while promoting and maintaining ITS standards and best practices regarding technical architectural, security, policy, and compliance requirements.
• Coordinate and administer research systems/applications development and account management.
• Provide subject matter expertise for advanced data analytics/statistics, visualization, and computational technologies for a range of applications in a research setting.
• Provide and support the development of researchers' technical skill sets.

Delivering analytical and computational IT solutions to the academic and research community:

• Maintain and support research application hosting.
• Implement and maintain managed scientific computing environments.
• Maintain the security posture for assigned systems and applications in accordance with ITS policies, procedures, and industry best practices.
• Participate in the development and maintenance of research systems standards.
• Organize and modify research storage requirements.
• Provide research Linux support.
• Coordinate with researchers and ITS field support staff to maintain specialized desktop and research lab workstations.

Other Responsibilities:

• Actively participate, as needed, in ITS and campus projects.
• Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.

Requirements:
Minimum Qualifications:

• Bachelor's degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization.
• At least 2 years' experience with the following:
• Command line interface (CLI)
• Working with and managing scalable or parallel programming
• Automating common tasks in Linux using a scripting language such as Bash or Python
• Experience working with a variety of scientific software packages and environments.
• Applicants must clearly address their ability to develop inclusive and equitable relationships within our diverse campus community.
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.

Preferred Qualifications:

• S. degree from a college or University accredited by a U.S. Department of Education or internationally recognized accrediting organization, preferably in Computer Science, Mathematics, Statistics, Computer Information Systems, Management Information Systems, Quantitative Social Sciences, or related STEM field.
• Demonstrated understanding of statistical hypothesis testing and experimental design, data visualization techniques and tools. Academic or professional experience using statistical methodologies
• At least 2 years' experience with the following:
  • High-performance computing
  • Basic web-delivered data visualization applications
  • Facilitating user-based software applications that enable research or instructional activities (e.g., statistical software such as R, Python or commercial software products, and associated data visualization technologies such as GGPlot, GoogleVis, Shiny, Plotly, D3)
  • Fundamentals of data management, preservation, and reproducibility

Additional Information: Professional Rank and Salary Grade: Senior Programmer/Analyst, SL4; $80,000-85,000.

Special Notes: Visa sponsorship is not available for this position. This position has the potential for telecommuting up to 50%.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=174771

Application Instructions: Applicants MUST submit the following documents:

• Resume
• Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
• List of 3 professional references with e-mail addresses and telephone numbers

Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

This position will remain open until it is filled.