Director of Advancement Information Services

Pay Status and Classification: Exempt, Regular full-time. This position is eligible for a hybrid work schedule.

Supervisor: Vice President for College Relations

Position Purpose: Plays a pivotal role within the College Relations department, responsible for overseeing the efficient utilization and maintenance of the constituent management system. Provides leadership in system implementations, conversions, and upgrades, ensuring seamless operations to support fundraising and engagement efforts. Leads a team dedicated to data governance and advancement services, contributing to the strategic alignment and success of College Relations (CR).

Essential Responsibilities and Duties:

1. Reporting and Analytics: Designs and implements a robust structure for data analytics, dashboards, and reporting. Facilitates informed decision-making. Ensures data integrity while identifying donor trends. Collaborates with the Director of Operations on prospect management metrics. Facilitates accurate and timely completion of external surveys.
2. Software Management and Innovation: Serves as the steward of the division’s customer relationship management system (CRM), overseeing its effective utilization. Serves as the project manager for the anticipated CRM migration starting in fiscal year 2024-2025. Develops comprehensive training materials, workshops, and documentation to empower divisional staff in maximizing the CRM's capabilities and fostering innovation in advancement practices.
3. Data Governance and Compliance: Ensures strict adherence to fundraising regulations, policies, and best practices to uphold the accuracy, integrity, and security of constituent data. Manages gift, pledge, and receipt processes in compliance with internal revenue service, financial accounting standards regulations, payment card industry security council, the council for advancement and support of education guidelines, and auditors' requirements.
4. Strategic Alignment: Acts as the primary liaison for College Relations with Finance and Information Technology Services (ITS) to foster collaboration and ensure strategic alignment. Including working closely with Finance on aligning financial reporting periods, fund reconciliations, review of gift processes and controls, and auditing schedules, and working with ITS to ensure CR systems operate effectively and met all data security requirements and ensure
5. Staff Management: Promotes a culture of excellence, teamwork, and collaboration among staff, providing clear direction, setting priorities, and fostering a supportive environment for professional growth. Establishes and monitors well-defined, measurable goals for each team member, offering guidance, support, and professional development resources to enhance their effectiveness and achieve organizational objectives.
6. Budgeting: Prepares a fiscal year budget in partnership with the Office of the VP for College Relations. Reviews and approves expenditures, consulting with Finance and other authorities as appropriate.

Qualifications:

1. Bachelor’s degree and a minimum of seven years of progressive experience in higher education advancement, with a strong understanding of fundraising principles and practices, or a combination of relevant education, training, certifications, and/or work experience. An Advanced degree in information management, data science, or a related field is preferred.
2. Proficiency in system administration, networking, relational databases, programming, and documentation techniques.
3. Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
4. Preferred expertise with Ellucian by Colleague and Salesforce technology, preferably including experience with CRM migration projects.
5. Exceptional leadership, judgment, and decision-making skills, with a proven ability to introduce and drive innovation in ways large and small through effective project management.
6. Able to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
7. Dedication to philanthropic support of higher education and alignment with the values and mission of the institution.
8. Proactive approach to identifying and pursuing relevant learning and professional development opportunities to enhance organizational outcomes.

We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.

Compensation

The annual salary range this position is $100,000 - $115,000. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.

We offer exceptional benefits including:

• Generous Vacation, Sick and Personal Time
• Winter Recess Break in Addition to Paid Holidays
• Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
• Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
• Employee Scholarships toward Certifications, Seminars, Training and Professional Development
• Pre and Post Tax participation in a 403(b) Retirement Plan
• Salary Continuation Program in the event of Disability
• Tuition Assistance Program for Employee, Spouse and/or Dependents

Accommodations

If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.

Diversity at Union College

Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.

Union College

Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.

VISITING ASSISTANT PROFESSOR OF U.S. HISTORY

The History Department at Union College invites applications for a one-year visiting appointment at the rank of Visiting Assistant Professor with an emphasis on US History. This position will begin in Fall 2024. Union College is a leading national liberal arts college deeply committed to undergraduate education.

The college is located in New York’s capital region, a metropolitan area of over one million people. Our region offers affordable, livable neighborhoods and a variety of interesting cultural and recreational opportunities. In addition, New York, Boston, and Montreal are located within a three-hour drive from campus.

The teaching load at Union College is six courses over three trimesters. The candidate would be expected to offer topical or thematic introductory courses at the 100- and 200-levels. Further information about the History Department may be found at https://www.union.edu/history.

Union offers competitive salary and benefits. For more information on benefits, please visit our website: https://www.union.edu/human-resources/benefits.

Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Union provides a blend of intellectual, social, and cultural opportunities to facilitate the integrated academic, social, and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. We expect all faculty members to contribute to a thriving, diverse, and inclusive learning community, while promoting a sense of belonging among students, other faculty, and staff colleagues.

Creating and maintaining a welcoming and diverse environment is central to developing a rigorous and informed education in the History Department. We acknowledge that improving the diversity, equity, inclusion, and sense of belonging within the department and across campus is necessarily an ongoing process of growth. Accordingly, department members attend professional development workshops related to DEIB on and off campus, support and mentor diverse students and faculty members, and produce scholarship and teach courses related to DEIB.

Review of applications will begin Wednesday, May 8. Please upload a CV, a cover letter, and a syllabus for a topical or thematic lower-level course to http://jobs.union.edu. In your cover letter, in addition to describing your research and teaching interests, please also convey how your teaching, scholarship, mentorship and/or community service might support Union’s commitment to diversity and inclusion. This should include a statement about strategies for making the classroom an inclusive environment. Please provide names and contact information for references when you complete the online application. For shortlisted candidates, an email will be sent automatically requesting that the references upload their letter of recommendation to our system. Questions may be directed to Andrea Foroughi, department chair, at historychair@union.edu.

About Union College

Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering. We expect all faculty members to contribute to a thriving, diverse, and inclusive learning community, while promoting a sense of belonging among students, other faculty, and staff colleagues.

As an equal opportunity employer strongly committed to student and workforce diversity, Union College will not discriminate in the recruitment or selection of faculty and staff or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexuality, gender identity or expression, and veteran status. We strongly encourage applications from members of traditionally underrepresented groups.

Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities, upon request.

Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.

Compensation

The annual salary range this position is $67,000 - $69,000. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.

We offer exceptional benefits including:

• Generous Vacation, Sick and Personal Time
• Winter Recess Break in Addition to Paid Holidays
• Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
• Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
• Employee Scholarships toward Certifications, Seminars, Training and Professional Development
• Pre and Post Tax participation in a 403(b) Retirement Plan
• Salary Continuation Program in the event of Disability
• Tuition Assistance Program for Employee, Spouse and/or Dependents

Accommodations

If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.

Director of User Services

Pay Status and Classification: Exempt, Regular full-time. This is an 12-month position. This position is eligible for a hybrid work schedule.

Supervisor: Chief Information Officer

Position Purpose: Manages the Client Services and Learning Environments team, handling both personnel and financial aspects. Leads support for students, faculty, and staff by evaluating technical issues and collaborating with ITS (Information Technology Services) peers to implement effective solutions. Directly oversees Tier 1 and Tier 2 Client Services teams (including ITS Help Desk and Learning Environments), managing training, staffing, and performance assessment. Additionally, responsible for the equipment lifecycle replacement workflow, encompassing standards definition, procurement, setup, and distribution.

Essential Responsibilities and Duties:

1. Team Management and Leadership: Recruits, manages, trains, and mentors Client Services and Learning Environments teams. Evaluates team performance and develops and implements processes for improvement. Manages assigned ITS resources for implementation and support.
2. Strategic Planning and Developments: Directs projects to analyze and recommend new technologies. Contributes to ITS management team for standards and policies development. Maintains up-to-date knowledge of complex computing environments and emerging technologies.
3. Collaboration and Communication: Fosters knowledge-sharing and open communication within ITS groups. Communicates and collaborates with students, faculty, and staff, for technology solutions. Represents the college in conferences, seminars, and professional organizations related to user support and technology use. Provides oversight for training and user education programs.
4. Equipment Procurement and Vendor Relations: Strategically plans and executes procurement for A/V, computer hardware, and peripherals, ensuring efficient acquisitions. Maintains vendor relationships, negotiating favorable terms and service agreements within budget constraints. Collaborates with stakeholders to identify needs, assess technology, and provide informed purchasing recommendations. Manages inventory, optimizing stock to support client services efficiently. Oversees evaluation of new products aligning with department goals and user needs.
5. Event Support and Logistics: Works with the Assistant Director of Learning Environments to ensure responsive and high quality support for electronic classrooms and events being held on the Union College campus, including Zoom webinars. Provides oversight of work with departments to configure/install audio visual (AV) equipment needed in conference rooms or labs.

Qualifications:

1. Bachelor's degree required, preferably in Computer Science, Management Information Systems or Business Administration, and a minimum of 5 years of successful management experience in a service-oriented technology environment, and/or a combination of relevant education, training, certifications, and/or work experience. Master’s degree preferred.
2. Proficient in Windows and Apple client hardware and operating systems.
3. Proven experience implementing performance metrics for operational analysis and decision-making purposes.
4. Strong leadership abilities with a focus on coaching and mentoring.
5. Demonstrated experience with IT service management, including overseeing a help desk ticketing system; experience with TeamDynamix preferred.
6. Excellent interpersonal and communication skills adaptable to diverse student, faculty, and staff clientele.
7. Proven ability in strategic planning and organizational skills; experience in project management is a plus.
8. Track record of success in a collaborative, team-oriented work environment.
9. The ability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
10. The ability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.

Preferred Qualifications:

1. Certifications from Help Desk Institute (HDI), such as HDI Support Center Team Lead or HDI Support Center Director, along with knowledge of the ITIL framework.
2. Comprehensive understanding of the computing environment within academic settings.

We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.

Compensation

The annual salary range this position is $95,000.00 - $110,000.00. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.

We offer exceptional benefits including:

• Generous Vacation, Sick and Personal Time
• Winter Recess Break in Addition to Paid Holidays
• Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
• Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
• Employee Scholarships toward Certifications, Seminars, Training and Professional Development
• Pre and Post Tax participation in a 403(b) Retirement Plan
• Salary Continuation Program in the event of Disability
• Tuition Assistance Program for Employee, Spouse and/or Dependents

Accommodations

If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.

Diversity at Union College

Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.

Union College

Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.

Work Days: Monday-Friday with occasional nights and weekends
Shift Start/End Time: Facilities positions are 7:00 a.m. - 3:30 p.m with some flexibility. Events position shifts vary between the hours of 7 a.m. to 9 p.m.
Hours Per Week: 25-30. Hours will vary each week based on the business need.
Weeks Per Year: This is a temporary position beginning immediately. The weeks per year vary based on the business need.

Temp Summer Assistants - Facilities (6 positions) and Events (6 positions)

Pay Status and Classification: Non-exempt, Temporary. This is a summer position (8-10 weeks).

Work Location: This position is an on-site role.

Supervisor: Director of Special Events and Conferences or Assistant Director of Facilities - Business Manager

Position Purpose: Supports Facilities Services in preparing, planning and executing summer events and conferences at the College.

Essential Responsibilities and Duties:

1. Event Support: Participates in planning meetings and/or events which includes but not limited to supporting location assignments, food orders, transportation arrangements, audio/visual orders, creation of signage and room diagrams. Attends and monitors events for summer conferences.
2. Administrative Support: Manages room assignments thru scheduling software. Ensures all residence halls and other facilities are properly prepared; provides customer support where needed. Attends and monitors events for Summer conferences. Creates and assigns work orders. Manages office paperwork and files. Processes invoices.

Qualifications:

1. Prior customer service or event support experience highly desirable.
2. Excellent communication and interpersonal skills and ability to work independently in a fast-paced environment.
3. Strong knowledge of safety rules and regulations.
4. Outstanding customer service skills.
5. Strong organizational skills.
6. Effective computer skills and ability to use and learn new software quickly.
7. Ability to work effectively and collaboratively in a team atmosphere.
8. Ability to lift moderately heavy items (up to 50 lbs.), and stand, bend and stoop for extended periods of time.
9. Ability to work a flexible schedule including evenings and weekends based on the business need.
10. The ability to foster and enhance a thriving, diverse, inclusive, and culturally vibrant community, while promoting a sense of belonging among students, faculty and staff colleagues, and alumni.
11. Able to anticipate, deliver on, and exceed the expectations of faculty, students, and colleagues.