Join our Managed Services Team as a full-time Network Operation Center (NOC) Technician II
Do you thrive in a fast-paced environment solving IT challenges? Are you passionate about keeping businesses running smoothly? If so, you could be our next NOC Technician II!
About the Role:
As a full-time Network Operation Center Technician II, you'll be the second line of defense for our valued clients. You'll troubleshoot technical issues, provide proactive support, and ensure their IT infrastructure runs seamlessly. No day is the same, and you'll wear many hats, from tackling software glitches to configuring networks.
What You'll Do:
- Provide remote support to clients across various industries
- Diagnose and resolve technical issues efficiently
- Install, configure, and maintain IT systems and software
- Proactively monitor and manage client networks
- Document solutions and maintain clear communication with clients
- Mentor, coach & “raid-lead” Level 1 technicians
- Stay up-to-date on the latest IT trends and technologies
What We're Looking For:
- A minimum of 2 years of experience in IT support or a related field
- Strong understanding of hardware, software, and network troubleshooting
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- A problem-solving mindset and a passion for learning information technology
Bonus Points:
- Experience with managed services environments
- Certifications in Network+, Microsoft Associate or equivalent
- Knowledge of cloud-based technologies
We Offer:
- Golden West offers competitive pay and a generous benefits package including paid vacation, personal, and sick days; 401(k) company match; health/dental/disability insurance; and more.
- Company-paid certifications with incentive when test is passed
- Supportive and collaborative work environment
- A chance to make a real impact on our clients' businesses
